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-   -   Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread] (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1906860-marriott-bonvoy-ambassador-elite-level-ambassador-experiences-master-thread.html)

lewin85 Sep 18, 18 1:03 am

Is this the case for Marriott properties as well? Are Platinum Premier + Ambassador just seen as Platinum Premier in their system?

Seems a bit dumb to have created a status that the property cannot see in the system.

I have the ambassador status from SPG for the past 2 years and never have I gotten any acknowledgment from the front desk that this is any different than a normal Platinum guest. To be fair I also don't make much requests for upgrades etc through my Ambassador as there's no point when I'm travelling alone for work. Am staying at the JW Marriott Essex House and St Regis NYC end of the year for vacation and have applied SNA's to both. Will test my Ambassador and see what she can or cannot do...


Originally Posted by C17PSGR (Post 30214288)
I've been told that legacy SPG properties don't know if you have an ambassador unless the ambassador contacts the property.

One poster has suggested that legacy SPG properties get a recommended list of upgrades and, if so, I presume those with an ambassador would be at the top.

Still ... as a plat in a hotel that size, I would think they would give some options. If you think about moving, I'd recommend the Renn Midtown which is nearby. They are resistant to the suite requirements of the program (at least they were before August 18) but they always give me a high room with a solid view.

Sorry you haven't been able to get in touch with your ambassador. My legacy MR ambassador just retired, but I am confident someone will answer her number if I call.


hockeyinsider Sep 18, 18 6:12 am


Originally Posted by lewin85 (Post 30215922)
Are Platinum Premier + Ambassador just seen as Platinum Premier in their system?

Marriott should have put a clear upgrade priority in its terms and conditions: (1) platinum premier ambassador, (2) platinum premier, and (3) platinum. The tiebreakers could be whether you have the credit card or the time of reservation.

They should have also had unique elite status names: ambassador, premier and platinum.

Until Marriott does this there will be no consistent application and upgrading across the vast combined Marriott–SPG portfolio of hotels.

damon88 Sep 18, 18 8:09 am


Originally Posted by hockeyinsider (Post 30216489)
Marriott should have put a clear upgrade priority in its terms and conditions: (1) platinum premier ambassador, (2) platinum premier, and (3) platinum. The tiebreakers could be whether you have the credit card or the time of reservation.

They should have also had unique elite status names: ambassador, premier and platinum.

Until Marriott does this there will be no consistent application and upgrading across the vast combined Marriott–SPG portfolio of hotels.


No idea how Marriott has done (or will do this) but it’s always been more complicated at SPG —- they had a proprietary algorithm that took into consideration multiple factors- speculated to include- years Elite, Years Platinum, lifetime spend, lifetime nights-lifetime points- in addition to current and Year to Date Status - Etc. It may be apocryphal but at one point it was suggested to include 21 factors. Based on this algorithm each hotel received a daily list with suggested upgrade order which the hotels were encouraged to (but not required to) use.

Flueck is in charge of Loyalty so there is a chance that Marriott will adopt something similar. While never perfect SPG always did a pretty good job of recognizing status IMHO.

I definitely saw my upgrade rate and quality improve as I worked up from Gold to Plat 25 to Plat 50 to Plat 75 to Plat 100 and increased my Lifetime stats.

hockeyinsider Sep 18, 18 8:34 am


Originally Posted by damon88 (Post 30216848)
Flueck is in charge of Loyalty so there is a chance that Marriott will adopt something similar. While never perfect SPG always did a pretty good job of recognizing status IMHO.

The issue is legacy Marriott/Ritz-Carlton Rewards and legacy SPG were fundamentally different programs.

One was literally about rewards -- points for "free" stays. The other was about recognition with some customers "preferred" over other customers.

We really won't know the true direction the new, unified program is going until January, when the new name is revealed. However, up until now, it has been a case study on how not to combine loyalty programs for other airline and hotel companies.

kaizen7 Sep 18, 18 12:28 pm


Originally Posted by lewin85 (Post 30215922)
Is this the case for Marriott properties as well? Are Platinum Premier + Ambassador just seen as Platinum Premier in their system?

Stayed at Residence Inn Anaheim on early September, there was a list of elites who supposedly checking in on the reception desk.
The list goes up to Plt P only for the 3 days I was there.
Either there are no plt p a staying for those days or the hotel only “see” up to plt p.
I was plt p at that time.

bhrubin Sep 18, 18 1:06 pm


Originally Posted by hockeyinsider (Post 30216489)
Marriott should have put a clear upgrade priority in its terms and conditions: (1) platinum premier ambassador, (2) platinum premier, and (3) platinum. The tiebreakers could be whether you have the credit card or the time of reservation.

Until Marriott does this there will be no consistent application and upgrading across the vast combined Marriott–SPG portfolio of hotels.


Originally Posted by C17PSGR (Post 30214288)
I've been told that legacy SPG properties don't know if you have an ambassador unless the ambassador contacts the property.

One poster has suggested that legacy SPG properties get a recommended list of upgrades and, if so, I presume those with an ambassador would be at the top.


Originally Posted by lewin85 (Post 30215922)
Is this the case for Marriott properties as well? Are Platinum Premier + Ambassador just seen as Platinum Premier in their system?

Seems a bit dumb to have created a status that the property cannot see in the system.


Originally Posted by damon88 (Post 30216848)
No idea how Marriott has done (or will do this) but it’s always been more complicated at SPG —- they had a proprietary algorithm that took into consideration multiple factors- speculated to include- years Elite, Years Platinum, lifetime spend, lifetime nights-lifetime points- in addition to current and Year to Date Status - Etc. It may be apocryphal but at one point it was suggested to include 21 factors.

Marriott likely never will officially tell us what the upgrade priority will be since that precludes Marriott's ability to tweak it and not be liable whenever one of us gets peeved for some perceived slight!

Of course, the simplest answer is almost always the correct answer. Not surprisingly, our friend @frenchft already has heard information about upgrade priority that I now have also heard from GMs at StR, RC, Luxury Collection, and W properties:


Originally Posted by frenchft (Post 30099778)
Confirmed yesterday to me by a GM and zone Area :
Even more than before because they will have access to the details : 50/75/ambassador (before they had at check in only : platinum without details), they will re-inforce the order of priorities.
Sounds quite normal and logical.

Sounds that the new software will bring them more informations about the status without having to click here and there.

So as they told me the order will be, at least in those properties :
- Ambassador returning guest
- Ambassador
- Returning guest (with plat status)
- 75
- 50


the feeling I had during the talk is that they will really focus more on ambassador guests than before.

Bolding mine. Makes a lot of sense to me, and that's pretty much reinforced by what i've heard from other GMs and senior managers in the know.

(1) Plat Premier Ambassador returning guest
(2) Plat Premier Ambassador
(3) Plat returning guest
(4) Plat Premier 75
(5) Plat 50


Sounds so reasonable and obvious, doesn't it?

I'm sure @C17PSGR will want to elucidate how exactly anyone might know that one is Ambassador status, because the how seems most important to @C17PSGR. Go right ahead. I don't much care how the hotel knows my Ambassador status, only that the hotels does know my Ambassador status. Whether the hotel recognizes my status because of some code at the front desk or because of an automated list every day or because of a call or email my Ambassador makes to the hotel, I could care less.

For those of us coming from SPG, anything that Marriott does that better recognizes you as Plat Premier or Plat Premier with Ambassador is an improvement. So there shouldn't be any complaints.

For those of us coming from Marriott or RC, anything that Marriott does that better recognizes you as Plat Premier or Plat Premier with Ambassador is an improvement, as well. So there also shouldn't be any complaints.

In short. the new Marriott program sounds like it will provide better recognition of status than either of its Marriott Rewards or SPG predecessors. The IT may not yet be in place to affect that change, but it's coming. I've heard November for the SPG properties. I don't know when the Marriott properties will see the changes. But we already know they're coming.

Ironically, everyone at all of the brands--even at RC and Marriott--all colloquially referred to PlatPremier with Ambassador as "Ambassador status" anyway. Even the above post by @frenchft reinforces this. So those worrying about the clumsiness of the name don't need to bother. I'm sure Marriott wanted to stay consistent with Platinums (which includes everyone with more than 50 nights now) and just as consistent with Platinum Premiers (which includes everyone with more than 75 nights now). Referring to Ambassador guests officially as Platinum Premier with Ambassador is just mimicking the clumsy marketing approach that SPG did, as well.

EuropeanPete Sep 18, 18 1:53 pm

Good info and summary, thanks! For those of us Ambassador elites now recognised as non members/ Gold Elites in the new world, this remains somewhat an academic interest though!

RogerD408 Sep 18, 18 1:57 pm

Granted loyalty status should provide some priority, but I'm of the mind that ANY returning guest, especially frequently, will bump anyone regardless of status. Repeat customers are much more valuable than a first time status customer. Remember, it's who you know not what you know.

bhrubin Sep 18, 18 2:03 pm


Originally Posted by RogerD408 (Post 30218272)
Granted loyalty status should provide some priority, but I'm of the mind that ANY returning guest, especially frequently, will bump anyone regardless of status. Repeat customers are much more valuable than a first time status customer. Remember, it's who you know not what you know.

I'm sure that a very frequent (higher revenue or VIP) guest with no status otherwise probably still would be treated much like an Ambassador guest or Ambassador returning guest.

We must always remember the context with which these points are raised. I'm sure that when @frenchft asked, it was with an eye towards people with status. I did the same when I asked. So the answers we get are provided in that context. It doesn't mean that there can't be slight adjustments for special circumstances or for other conditions about which we didn't think to ask.

So when the Obamas visit the St Regis San Francisco, even with no Marriott status, I'm sure they'll be upgraded even more than I usually am! :D

That being said, when most returning guests with no status visit the St Regis San Francisco, and I'm there at the same time as a returning Ambassador guest, I usually would expect I am given even better upgrade priority--and I always have been.

Please also consider that most times, as an Ambassador guest, I usually am upgraded to the nicest room category and usually a suite (for those hotels that have them in any decent quantity) WELL BEFORE MY ARRIVAL. This is something that almost all legacy SPG hotels in the luxury and upscale categories did for me as a routine matter of course. (Note that the Sheraton New York Times Square did not, however!)

As an example, I already am upgraded from an entry level room to the specialty SLS Suite at the SLS Beverly Hills next month. I was upgraded weeks in advance to a specialty Metropolitan Suite at the StR San Francisco a few weeks ago.

Whether the legacy Marriott brands will do the same remains to be seen. Most legacy Marriott brands do not have as many suites as many of their legacy SPG counterparts, so the apples to oranges issue is sure to arise. I did get pre-upgraded before the Aug 18 merge in May at the RC Kyoto to a specialty suite, allegedly because I was Ambassador status and also as a service recovery for poor concierge service before my stay. I have upcoming stays at the RC San Francisco, RC Dallas, JW Austin, and RC Coconut Grove to see how they might handle me.

txpenny Sep 18, 18 2:08 pm


Originally Posted by bhrubin (Post 30218298)
So when the Obamas visit the St Regis San Francisco, even with no Marriott status, I'm sure they'll be upgraded even more than I usually am! :D

I can think of a resort in Florida where just about anybody would have a higher upgrade chance than the Obamas. (joking for those that think this was political).

bhrubin Sep 18, 18 2:17 pm


Originally Posted by txpenny (Post 30218321)
I can think of a resort in Florida where just about anybody would have a higher upgrade chance than the Obamas. (joking for those that think this was political).

Or the Trump Turnberry, actually. Fortunately, I don't think we have to worry about either scenario arising too often!

txpenny Sep 18, 18 2:23 pm


Originally Posted by bhrubin (Post 30218353)
Or the Trump Turnberry, actually. Fortunately, I don't think we have to worry about either scenario arising too often!

I do think their might be something valid about the 5 point order-of-upgrade matrix being suggested in this thread. My hotel of choice has very few suites and I've been upgraded on 15 of my last 21 nights (4 stays in total).

damon88 Sep 18, 18 3:04 pm

https://cimg5.ibsrv.net/gimg/www.fly...71ec6420b.jpeg

Originally Posted by bhrubin (Post 30218298)

So when the Obamas visit the St Regis San Francisco, even with no Marriott status, I'm sure they'll be upgraded even more than I usually am! :D


I don’t know Bhrubin. When President Obama visited the Element in Vegas they gave him the same (very basic no frills) room they gave me 😛



MSPeconomist Sep 18, 18 4:18 pm

I've had what staff call the Obama Suite at a Sheraton. It's a one bedroom senior suite on the club floor.

hockeyinsider Sep 18, 18 6:02 pm


Originally Posted by MSPeconomist (Post 30218737)
I've had what staff call the Obama Suite at a Sheraton. It's a one bedroom senior suite on the club floor.

Probably because he visited during a campaign year. There are so many Plain Jane hotels in Iowa, New Hampshire and South Carolina that get all sorts of political VIPs, including presidents, every four or eight years. Some of these politicians basically live at these hotels while they're running for presidents.


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