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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Jan 2, 20, 9:43 pm   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

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Old Sep 15, 18, 8:07 pm
  #721  
 
Join Date: Dec 2016
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Deleted: no longer relevant
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Last edited by Kobetraveller; Oct 8, 18 at 3:46 pm
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Old Sep 15, 18, 11:18 pm
  #722  
 
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Originally Posted by bhrubin View Post
Clearly, this was an automated email to everyone who has Ambassador service. Presumably, they have completed the manual and/or any other IT checks to be sure that their pool of Ambassador elites are truly qualified for the Ambassador service. I’m sure the IT fiasco made those checks more challenging than they had asssumed. No surprise there.
No it isn't. I haven't received the email yet. My communication preference are set to receive all emails and I have been receiving everything from Marriott for years. I qualified for Ambassador service when I merged accounts and have also completed 100 nights at SPG legacy properties now.
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Old Sep 16, 18, 12:45 am
  #723  
 
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Originally Posted by bhrubin View Post


No. AFAIK now, there are Ambassadors in N America, Europe, and Asia.
Good to hear, as communicating with US based ambassador sure cause plenty of delays for Asian based members due the time difference
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Old Sep 16, 18, 3:53 am
  #724  
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Originally Posted by kaizen7 View Post
Good to hear, as communicating with US based ambassador sure cause plenty of delays for Asian based members due the time difference
i've had 5 ambassadors so far....4 were india based & only 1 was u.s. based....
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Old Sep 16, 18, 8:19 am
  #725  
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Originally Posted by bhrubin View Post


If you have your communication preference set to not receive Marriott emails, you wouldn’t have received this. So tough to know what the reason might be.
.
Indeed, I didn't receive an email and when I checked my email after reading your message I found that my profile was set to not allow Marriott to contact me about anything (bizarrely). Let's hope they didn't apply this default to everyone who combined from an SPG account.
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Old Sep 16, 18, 9:02 am
  #726  
 
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Can someone explain how spend is calculated? I can't find it clearly stated anywhere.

My total seems wrong/low no matter how I add it up, e.g., hotel charges--even with room only, MR chase charges, SPG Amex charges. Perhaps the issue is just a massive delay in updating. How is spend supposed to be calculated?

Note: I tend to charge SPG to that AMEX and Marriott to that Visa. Should I canc one of these cards and put all charge on the other going forward?
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Old Sep 16, 18, 9:31 am
  #727  
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Originally Posted by ScatterX View Post
Can someone explain how spend is calculated? I can't find it clearly stated anywhere.

My total seems wrong/low no matter how I add it up, e.g., hotel charges--even with room only, MR chase charges, SPG Amex charges. Perhaps the issue is just a massive delay in updating. How is spend supposed to be calculated?

Note: I tend to charge SPG to that AMEX and Marriott to that Visa. Should I canc one of these cards and put all charge on the other going forward?
Room rate, food and beverage, and other related services charged to room folios count toward spend. Taxes, fees, spa services, and other services do not count. In many locations, alcohol purchases do not count, either.

Most people seem to initially think their spend totals are inaccurate only to discover that the totals actually were pretty accurate.
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Old Sep 16, 18, 10:38 am
  #728  
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Originally Posted by ScatterX View Post
Can someone explain how spend is calculated? I can't find it clearly stated anywhere.

My total seems wrong/low no matter how I add it up, e.g., hotel charges--even with room only, MR chase charges, SPG Amex charges. Perhaps the issue is just a massive delay in updating. How is spend supposed to be calculated?

Note: I tend to charge SPG to that AMEX and Marriott to that Visa. Should I canc one of these cards and put all charge on the other going forward?
Spend on CCs definitely does not count

Main benefit to keep both cards is the annual night benefit for each, so you may want to keep both if you can use two of them a year.

Also - not everyone takes AmEx, that's something to think about

There are some non-equal benefits like the 4x for gas on the SPG Biz, if you have that one
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Old Sep 16, 18, 10:45 am
  #729  
 
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My profile page says (re)qualified through January 2020, but no emails.
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Old Sep 16, 18, 10:56 am
  #730  
 
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Originally Posted by bhrubin View Post


Room rate, food and beverage, and other related services charged to room folios count toward spend. Taxes, fees, spa services, and other services do not count. In many locations, alcohol purchases do not count, either.

Most people seem to initially think their spend totals are inaccurate only to discover that the totals actually were pretty accurate.
Spa services that are with the hotel and charged to the folio do count although I concede the T&C could be clearer.

Not sure where alcohol doesn't count but I could see why that could be the case in a few places.
Originally Posted by ScatterX View Post
Can someone explain how spend is calculated? I can't find it clearly stated anywhere.

My total seems wrong/low no matter how I add it up, e.g., hotel charges--even with room only, MR chase charges, SPG Amex charges. Perhaps the issue is just a massive delay in updating. How is spend supposed to be calculated?
Of your list, only hotel charges count. Keep in mind that many jurisdictions -- particularly in coastal states -- have 10-15 percent tax.

I tend to travel responsibly when traveling on other peoples money as well as use very good corporate rates. I spend more freely on personal travel. I am averaging around $220 a night in spend. So ... if you have 100 nights, most people will be close to the $20k unless they are mainly staying in Fairfield Inns in Asia.
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Old Sep 16, 18, 11:05 am
  #731  
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Double checked and all my communication preferences are set to receive all. I have been getting all of the Marriott emails so I have to believe that current Ambassador elites with assignments already received that email in error.

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Old Sep 16, 18, 11:19 am
  #732  
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Originally Posted by C17PSGR View Post
Spa services that are with the hotel and charged to the folio do count although I concede the T&C could be clearer.

Not sure where alcohol doesn't count but I could see why that could be the case in a few places.
According to the new Terms and Conditions, qualifying charges include:

2.1.b. Qualifying Charges. “Qualifying Charges” are:

i. Charges incurred during a stay in a guest room at a Participating Property by a Member on his/her folio and up to two (2) additional guest rooms, including, without limitation, charges for:

A. Qualifying Rates for Stays;

B. Food and beverages (excluding alcoholic beverages where prohibited by law) and excluding charges incurred at restaurants that are not located within or adjacent to Participating Properties;

C. Direct-dialed in-room telephone and direct-dialed in-room fax;

D. In-room movies and video games;

provided the Member provides his/her Membership Number at the time of reservation or at check-in, stays in one of the reserved guest rooms, and pays for the charges; or

ii. Charges incurred by the Member, without a stay in a guest room, for food and beverage (excluding alcoholic beverage where prohibited by law) at restaurants located within or adjacent to Participating Properties that offer this benefit if:

A. the restaurant permits guests to charge food and beverages on their folios and` off-folio earn is ‘where available’;

B. the charges are greater than $10 U.S. dollars (excluding taxes, service charges, and gratuities);

C. the food and beverages are not in connection with a banquet, meeting or other function that is excluded from Qualifying Charges as provided in Section 2.1.b. and

provided the Member provides his/her Membership Number at the time of payment. Elite bonus Points will not be awarded on charges incurred by the Member without a stay in a guest room under Section 2.1.b(ii).
Underlining mine.

I don’t use spa services, so I have no vested interest, but I’ve been told repeatedly that spa services are not eligible for earning points—which also means they likely are not eligible to be counted toward the $20K spending threshold for Ambassador service. Certainly, spa services are not a listed category above. When in-room movies and food/beverage are specifically listed and spa services are not, I believe it’s evident that spa services do not count as qualifying charges. When food/beverage spending even at hotels at which one is not staying are specifically listed and still spa services are not, I believe it’s evident that spa services do not count as qualifying charges.

Bolding mine.

Alcohol purchases do not count as qualifying charged as provided for by law. Of course, it’s impossible to know where that may be for most of us. Certainly, my alcohol purchases at the StR San Francisco did not count toward my awarded points for my most recent stay over Labor Day weekend.

Last edited by bhrubin; Sep 16, 18 at 11:29 am
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Old Sep 16, 18, 11:27 am
  #733  
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IIRC at some point our Starwood Lurker checked which jurisdictions prohibited the award of points for alcohol. The list included about three states in the USA and IIRC a couple foreign countries. Maybe someone can find the thread in the SPG forum.
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Old Sep 16, 18, 12:37 pm
  #734  
 
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Originally Posted by bhrubin View Post
I don’t use spa services, so I have no vested interest, but I’ve been told repeatedly that spa services are not eligible for earning points—which also means they likely are not eligible to be counted toward the $20K spending threshold for Ambassador service. Certainly, spa services are not a listed category above. When in-room movies and food/beverage are specifically listed and spa services are not, I believe it’s evident that spa services do not count as qualifying charges. When food/beverage spending even at hotels at which one is not staying are specifically listed and still spa services are not, I believe it’s evident that spa services do not count as qualifying charges.

Bolding mine.

Alcohol purchases do not count as qualifying charged as provided for by law. Of course, it’s impossible to know where that may be for most of us. Certainly, my alcohol purchases at the StR San Francisco did not count toward my awarded points for my most recent stay over Labor Day weekend.
I understand your point ... and sorry to hear your alcohol purchases didn't count! I'd certainly be interested in those three states

On the spa issue, points accrue for charges on a folio "including, without limitation ..." In the past, spa charges at Marriott spas have certainly counted for points. It's not something I use but when traveling with a GF ... I normally don't pay a ton of attention to points calculation but because of comments about what counts in spend in various threads,. I did so the last couple of stays with spa charges and I certainly received points (but they were at legacy MR properties). On the other hand, I haven't checked the spend calculation so I can't say for certain it worked into the totals.

I suspect the reason that MR doesn't specifically include it in the list is that sometimes spas are operated by an entity other than the hotel.
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Old Sep 16, 18, 12:46 pm
  #735  
 
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Originally Posted by MSPeconomist View Post
IIRC at some point our Starwood Lurker checked which jurisdictions prohibited the award of points for alcohol. The list included about three states in the USA and IIRC a couple foreign countries. Maybe someone can find the thread in the SPG forum.
Looks like SPG may not have given points for spa charges although Marriott certainly did.in the last two stays where I had those charges.

Items Ineligible to earn SPG Points

As for alcohol, looks like that was an SPG interpretation:

"This is from an internal document concerning earning Starpoints for alcoholic beverages:

"NOTE: No points may be earned for alcohol charges where prohibited by law. Currently, earning points for alcohol charges is prohibited in Hawaii, California, Oregon, and Massachusetts."

Points for Drinks in California

Odd list of states ... would have thought it was Utah.

Need to go back and look at my most recent Marriott stay in Hawaii to see how points were earned.
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