Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Sep 13, 2018, 9:53 pm
#691
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Deleted: no longer relevant
Last edited by Kobetraveller; Oct 8, 2018 at 10:49 am
Sep 13, 2018, 10:15 pm
#692
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
This may well be a YMMV situation but I have had an interesting experience since 18/8.
First, I have called my Ambassador or the general Ambassador line about 6 times (beginning about 19/8 when I first learned on FT that the new passwords could only be a maximum of 20 characters which was stopping me from merging my accounts), and the phone was answered every time within seconds. This alone has made me grateful to have an Ambassador at the moment.
But for the first three weeks or so I was hardly ever getting email responses when previously responses always came in 24 hours or less during the business week.
About a week ago I was talking to my personal Ambassador and I slowly realized that she had not actually been receiving all of my emails. After 18/8 I was using a mixture of the original starwoodhotels.com then marriott.com and marriott-service.com based on either what I had been advised to use or emails I had received post 18/8.
To cut a somewhat long story short, she now emails me using the marriott-service email but cannot receive replies from me when I use that address replying to one of her emails. We confirmed that while we were talking on the phone.
It seems that the only emails she receives from me at the present time are the ones that use her starwoodhotels.com address.
The conclusion we reached was that phone calls are easiest and safest for the time being, and she has reported the matter to her IT department.
Again, this is only my own experience. YMMV
First, I have called my Ambassador or the general Ambassador line about 6 times (beginning about 19/8 when I first learned on FT that the new passwords could only be a maximum of 20 characters which was stopping me from merging my accounts), and the phone was answered every time within seconds. This alone has made me grateful to have an Ambassador at the moment.
But for the first three weeks or so I was hardly ever getting email responses when previously responses always came in 24 hours or less during the business week.
About a week ago I was talking to my personal Ambassador and I slowly realized that she had not actually been receiving all of my emails. After 18/8 I was using a mixture of the original starwoodhotels.com then marriott.com and marriott-service.com based on either what I had been advised to use or emails I had received post 18/8.
To cut a somewhat long story short, she now emails me using the marriott-service email but cannot receive replies from me when I use that address replying to one of her emails. We confirmed that while we were talking on the phone.
It seems that the only emails she receives from me at the present time are the ones that use her starwoodhotels.com address.
The conclusion we reached was that phone calls are easiest and safest for the time being, and she has reported the matter to her IT department.
Again, this is only my own experience. YMMV
To be safe, I’ve been copying my Ambassador at both her new Marriott.com and Marriott-service.com addresses. I’ve had frequent contact with her via email since the merge with no obvious transmission or receipt issues at all.
Sep 13, 2018, 10:26 pm
#693
Join Date: Jun 2012
Location: YQR
Programs: AC SE 100K, Marriot Lifetime Platinum Elite
Posts: 76
https://www.marriott.com/loyalty/mem...-ambassador.mi
Sep 13, 2018, 10:31 pm
#694
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
*We will honor Ambassador service for members that stay 100 nights at SPG hotels in 2018." So no 20G requirement for these folks .
https://www.marriott.com/loyalty/mem...-ambassador.mi
https://www.marriott.com/loyalty/mem...-ambassador.mi
True, but the post to which I was replying just said that 100+ nights was enough in response to a post that claimed to make Ambassador status upon merging accounts. If Ambassador was achieved only at the merging, we can assume that the person (he or she) had not previously accumulated 100+ SPG (only) nights this year.
Sep 13, 2018, 10:52 pm
#695
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
*We will honor Ambassador service for members that stay 100 nights at SPG hotels in 2018." So no 20G requirement for these folks .
https://www.marriott.com/loyalty/mem...-ambassador.mi
https://www.marriott.com/loyalty/mem...-ambassador.mi
Otherwise, if one uses any combination of legacy SPG with legacy Marriott nights in order to reach 100 nights, one must hit that $20K spend requirement.
Sep 14, 2018, 12:25 am
#696
Join Date: Sep 2017
Posts: 575
So is there a more exclusive line Ambassadors level people are supposed to call? Does everyone call into the same number to get their ambassador or do you get their personal number?
Also to me if the front desk person can't read or doesn't know the code for ambassador that could be a huge loss in trying to get a upgrade. Now does a ambassador actually have any more pull for a upgrade then a Plantium Premier member? If i walk up and say I am a ambassador is that a "wow" moment for them?
Also to me if the front desk person can't read or doesn't know the code for ambassador that could be a huge loss in trying to get a upgrade. Now does a ambassador actually have any more pull for a upgrade then a Plantium Premier member? If i walk up and say I am a ambassador is that a "wow" moment for them?
Sep 14, 2018, 5:16 am
#697
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Mine I think is a direct dial to her - but if it hits her VM, I can prompt to get to the general Ambassador line where I can get instant help
Sep 14, 2018, 6:09 am
#698
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
If i walk up and say I am a ambassador is that a "wow" moment for them?
Practically, we don't really know how Marriott will treat Ambassador guests as yet - my money would be on "inconsistently".
Sep 14, 2018, 4:53 pm
#699
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
Ambassador Service. You've Earned It.
Just got this email:
Congratulations! Welcome to Platinum Premier Elite with ambassador status. We’ve been working hard to match you with your Ambassador. We have had a few delays and are sorry that it is taking longer than expected. We appreciate your patience and can assure you that you’ll be hearing from your personal Ambassador within the next week.
Your Ambassador will be your personal point of contact for anything you need, any time you travel. From special in-room requests to local area recommendations and beyond, your Ambassador has you covered.
Your Ambassador will be your personal point of contact for anything you need, any time you travel. From special in-room requests to local area recommendations and beyond, your Ambassador has you covered.
Sep 14, 2018, 5:00 pm
#700
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Sep 14, 2018, 6:38 pm
#701
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,346
Sep 14, 2018, 7:11 pm
#702
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
Sep 14, 2018, 7:21 pm
#703
Join Date: Oct 2009
Location: ATL
Programs: DL PM 2 Mil Miler, HZ PC, Marriott LT TI, AMB, Hilton Diamond
Posts: 556
Sep 14, 2018, 8:42 pm
#704
Join Date: Jan 2012
Posts: 96
I achieved more than 100 nights and spent more than $20k st Marriott hotel by July, so I definitely qualified for an Ambassador on Aug 18. However I have yet to hear from an Ambassador even though I've called Marriott and asked multiple times. 😡
Sep 15, 2018, 12:39 am
#705
Join Date: Sep 2017
Posts: 575
You get both. There's an Ambassador hotdesk with really good agents that you can dial, or you have your own Ambassador's direct line.
I can only speak for myself, but I like to think that meeting me is always the highlight of a receptionist's day Practically, we don't really know how Marriott will treat Ambassador guests as yet - my money would be on "inconsistently".
I can only speak for myself, but I like to think that meeting me is always the highlight of a receptionist's day
Practically, we don't really know how Marriott will treat Ambassador guests as yet - my money would be on "inconsistently".It seems to me then if they are having issues with all the Marriott folks getting new ambassadors why not just give them the general ambassador line and have the ability to call in that way until they are assigned a personal one. Set it up in the prompt section that when you enter your marriott number if you are not ambassador level it says this line is only for ambassadors. That's what I would do!