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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Jan 2, 20, 9:43 pm   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

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Old Sep 13, 18, 7:42 pm
  #691  
 
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,561
Originally Posted by estedman View Post
I made Ambassador at the merger and my Ambassador called me yesterday. We talked about some upcoming stays, likes and dislikes. She then emailed me some additional info. She seems like she is on the ball and time will tell.
Nice! Ask her if she wants to take on some more clients
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Old Sep 13, 18, 7:54 pm
  #692  
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At my first post merger stay last week at the new Westin Carlsbad Resort the FDC welcomed me as an Ambassador guest. My Ambassador did not call. The FDC said she could see my status on her screen “as a note.” I am guessing the hotels still get their daily lists and Room Control made the notes.
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Old Sep 13, 18, 9:53 pm
  #693  
 
Join Date: Dec 2016
Location: Southeast Asia
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Deleted: no longer relevant
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Last edited by Kobetraveller; Oct 8, 18 at 10:49 am
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Old Sep 13, 18, 10:15 pm
  #694  
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Originally Posted by Kobetraveller View Post
This may well be a YMMV situation but I have had an interesting experience since 18/8.

First, I have called my Ambassador or the general Ambassador line about 6 times (beginning about 19/8 when I first learned on FT that the new passwords could only be a maximum of 20 characters which was stopping me from merging my accounts), and the phone was answered every time within seconds. This alone has made me grateful to have an Ambassador at the moment.

But for the first three weeks or so I was hardly ever getting email responses when previously responses always came in 24 hours or less during the business week.

About a week ago I was talking to my personal Ambassador and I slowly realized that she had not actually been receiving all of my emails. After 18/8 I was using a mixture of the original starwoodhotels.com then marriott.com and marriott-service.com based on either what I had been advised to use or emails I had received post 18/8.

To cut a somewhat long story short, she now emails me using the marriott-service email but cannot receive replies from me when I use that address replying to one of her emails. We confirmed that while we were talking on the phone.

It seems that the only emails she receives from me at the present time are the ones that use her starwoodhotels.com address.

The conclusion we reached was that phone calls are easiest and safest for the time being, and she has reported the matter to her IT department.

Again, this is only my own experience. YMMV
Thanks for that data point. That may explain the presumed “absences” of many Ambassadors, indeed.

To be safe, I’ve been copying my Ambassador at both her new Marriott.com and Marriott-service.com addresses. I’ve had frequent contact with her via email since the merge with no obvious transmission or receipt issues at all.
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Old Sep 13, 18, 10:26 pm
  #695  
 
Join Date: Jun 2012
Location: YQR
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Originally Posted by MSPeconomist View Post
It's 100+ nights and $20,000+ spend since he/she qualified with merged accounts.
*We will honor Ambassador service for members that stay 100 nights at SPG hotels in 2018." So no 20G requirement for these folks .
https://www.marriott.com/loyalty/mem...-ambassador.mi
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Old Sep 13, 18, 10:31 pm
  #696  
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Originally Posted by shareski View Post
*We will honor Ambassador service for members that stay 100 nights at SPG hotels in 2018." So no 20G requirement for these folks .
https://www.marriott.com/loyalty/mem...-ambassador.mi
True, but the post to which I was replying just said that 100+ nights was enough in response to a post that claimed to make Ambassador status upon merging accounts. If Ambassador was achieved only at the merging, we can assume that the person (he or she) had not previously accumulated 100+ SPG (only) nights this year.
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Old Sep 13, 18, 10:52 pm
  #697  
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Originally Posted by shareski View Post
*We will honor Ambassador service for members that stay 100 nights at SPG hotels in 2018." So no 20G requirement for these folks .
https://www.marriott.com/loyalty/mem...-ambassador.mi
It’s still possible to earn Ambassador status in 2018 using the legacy SPG rule of 100 legacy SPG nights only (and no concomitant $20K spend requirement).

Otherwise, if one uses any combination of legacy SPG with legacy Marriott nights in order to reach 100 nights, one must hit that $20K spend requirement.
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Old Sep 14, 18, 12:25 am
  #698  
 
Join Date: Sep 2017
Posts: 521
So is there a more exclusive line Ambassadors level people are supposed to call? Does everyone call into the same number to get their ambassador or do you get their personal number?

Also to me if the front desk person can't read or doesn't know the code for ambassador that could be a huge loss in trying to get a upgrade. Now does a ambassador actually have any more pull for a upgrade then a Plantium Premier member? If i walk up and say I am a ambassador is that a "wow" moment for them?
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Old Sep 14, 18, 5:16 am
  #699  
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Originally Posted by Marriott15 View Post
So is there a more exclusive line Ambassadors level people are supposed to call? Does everyone call into the same number to get their ambassador or do you get their personal number?
Mine I think is a direct dial to her - but if it hits her VM, I can prompt to get to the general Ambassador line where I can get instant help
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Old Sep 14, 18, 6:09 am
  #700  
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Originally Posted by Marriott15 View Post
So is there a more exclusive line Ambassadors level people are supposed to call? Does everyone call into the same number to get their ambassador or do you get their personal number?
You get both. There's an Ambassador hotdesk with really good agents that you can dial, or you have your own Ambassador's direct line.

If i walk up and say I am a ambassador is that a "wow" moment for them?
I can only speak for myself, but I like to think that meeting me is always the highlight of a receptionist's day Practically, we don't really know how Marriott will treat Ambassador guests as yet - my money would be on "inconsistently".
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Old Sep 14, 18, 4:53 pm
  #701  
 
Join Date: Apr 2014
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Ambassador Service. You've Earned It.

Just got this email:

Congratulations! Welcome to Platinum Premier Elite with ambassador status. We’ve been working hard to match you with your Ambassador. We have had a few delays and are sorry that it is taking longer than expected. We appreciate your patience and can assure you that you’ll be hearing from your personal Ambassador within the next week.

Your Ambassador will be your personal point of contact for anything you need, any time you travel. From special in-room requests to local area recommendations and beyond, your Ambassador has you covered.
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Old Sep 14, 18, 5:00 pm
  #702  
 
Join Date: Mar 2012
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Originally Posted by getagb View Post
Just got this email:
How long between obtaining status and receiving the email?
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Old Sep 14, 18, 6:38 pm
  #703  
 
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Originally Posted by Segments View Post


How long between obtaining status and receiving the email?
I had the status since August 18, and just received the email today.
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Old Sep 14, 18, 7:11 pm
  #704  
 
Join Date: Apr 2014
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Originally Posted by ikwia View Post
I had the status since August 18, and just received the email today.
Same
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Old Sep 14, 18, 7:21 pm
  #705  
 
Join Date: Oct 2009
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Originally Posted by getagb View Post


Same
My Ambassador called me 2 days ago, I too got the status on the 18th.
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