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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Mar 25, 19, 5:58 am   -   Wikipost
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Old Aug 26, 18, 5:33 pm
  #556  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by smgainey View Post
You got your ambassador already? I have 163 nights this year and have spent over $23,000 this year, but my status is incorrectly listed as Platinum Premier Elite but doesn't list Ambassador. It used to list Ambassador but not anymore. I have contacted Marriott about this because I'm hoping my ambassador can help me with an upcoming reservation.
i got the same from spg. Didn’t change with merger.
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Old Aug 26, 18, 5:39 pm
  #557  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
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Originally Posted by smgainey View Post
You got your ambassador already? I have 163 nights this year and have spent over $23,000 this year, but my status is incorrectly listed as Platinum Premier Elite but doesn't list Ambassador. It used to list Ambassador but not anymore. I have contacted Marriott about this because I'm hoping my ambassador can help me with an upcoming reservation.
The app and website have been going back and forth over the past week for me ... currently, the Marriott website and app shows me as PPE+A and the SPG app shows me as PPE.

Hope you get yours updated soon! When you do hear from your ambassador, please share what you hear ... so we understand what to expect. For example, a number of legacy SPG folks says they received a questionaire when they hit the threshold but I don't remember it when I was invited under the legacy MR program.
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Old Aug 26, 18, 5:43 pm
  #558  
 
Join Date: Dec 2009
Location: COS
Programs: UA Plat/1.5MM, SPG P100, Marriott LTP(P, coming to you in Jan '19), Hertz Prez, CBP GE, et al
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Originally Posted by smgainey View Post
You got your ambassador already?
My ambassador carries forward from legacy SPG and so we already have a direct line of communication. My status post-combining briefly reflected AMB status, no longer does.

Just FYI, don't put too much stock in what an ambassador can accomplish - especially right now with all of the chaos. Don't get me wrong, I'll miss having one after not qualifying in '18 for '19, but there are limits to what they can accomplish and, depending on your specific ambassador, YMMV wildly.
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Old Aug 26, 18, 5:48 pm
  #559  
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Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
Posts: 2,257
I have only had an Ambassador for a few months and she has been awesome- and has always promptly responded to my emails. I emailed her on 8/19 and then headed into Denali National Park where I was unplugged for 5 days. On the 24th when I had internet again I combined accounts which correctly lists me as PPE with Ambassador (I have 157 nights YTD). I was surprised she hadn’t responded to my email so I emailed again. And again yesterday. And today. And crickets. So weird

I will try calling her tomorrow.

Anyone else with this this issue?
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Old Aug 26, 18, 6:16 pm
  #560  
 
Join Date: Apr 2017
Programs: spg plat100 - lifetime gold / aa exec plat
Posts: 252
Originally Posted by damon88 View Post
I have only had an Ambassador for a few months and she has been awesome- and has always promptly responded to my emails. I emailed her on 8/19 and then headed into Denali National Park where I was unplugged for 5 days. On the 24th when I had internet again I combined accounts which correctly lists me as PPE with Ambassador (I have 157 nights YTD). I was surprised she hadn’t responded to my email so I emailed again. And again yesterday. And today. And crickets. So weird

I will try calling her tomorrow.

Anyone else with this this issue?
i had been going back and forth with my ambassador with an issue since before the merger and after the merger i was getting email replies from her OR someone else on the team saying that they were stepping in to help my ambassador on that day, despite the emails coming on days / times when she works (unless she took off for a VERY unusual schedule since she would occasionally reply too). many of the replies from the other ambassador reps seemed awful copy/paste to me.
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Old Aug 26, 18, 7:14 pm
  #561  
Hilton 25+ BadgeMarriott 25+ Badge
 
Join Date: Dec 2013
Location: Homeless
Programs: M&M SEN; AC SE100k; Qatar Plat; HH Dia; SPG AMB100; Hyatt Globalist; Fairmont Plat
Posts: 1,695
Originally Posted by damon88 View Post
I have only had an Ambassador for a few months and she has been awesome- and has always promptly responded to my emails. I emailed her on 8/19 and then headed into Denali National Park where I was unplugged for 5 days. On the 24th when I had internet again I combined accounts which correctly lists me as PPE with Ambassador (I have 157 nights YTD). I was surprised she hadn’t responded to my email so I emailed again. And again yesterday. And today. And crickets. So weird

I will try calling her tomorrow.

Anyone else with this this issue?
I did not email as often as you did, but I can also say that my ambassador was quick to respond before and now it's been many days with nothing. Very unusual. I need to follow up tonight.
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Old Aug 26, 18, 7:37 pm
  #562  
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1KMM, Hyatt Discoverist, abandoned Marriott LTT (RIP SPG), Hertz PC
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Originally Posted by CCIE_Flyer View Post
Just FYI, don't put too much stock in what an ambassador can accomplish - especially right now with all of the chaos. Don't get me wrong, I'll miss having one after not qualifying in '18 for '19, but there are limits to what they can accomplish and, depending on your specific ambassador, YMMV wildly.
At this point, all I really care about is her dealing with the craptastic IT issues (so I don't have to) and getting me my 300K points back w/existing rate reductions...I don't need a welcome snack in my room
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Old Aug 26, 18, 7:45 pm
  #563  
Marriott 25+ BadgeAman Contributor Badge 2019 FlyerTalk Awards
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador, UA Plat/LT Gold, AA Gold
Posts: 7,239
Originally Posted by frenchft View Post
I have to be honest. 2 stays this the merger In Marriott properties and had the best upgrade ever in those properties (recurring guest and had to fight for a room with a view upgrade in the past).

Sounfs that in both cases the reservation and front desk was kind of impressed to be contacted by ambassodor prior the stay. They both told me that it’s first time they have someone calling them prior to stay.

Lets hope this will last and that spg ambassador will continue to make it happens even at Marriott properties.
Can we ask what properties they were and what the upgrades were? I think specifics are very helpful.

I’m also entertained that both Marriott hotels were so impressed to be contacted by an Ambassador...and that contact clearly made a major difference in both hotel experience. Some others continue to believe the only way to recognize elite status is through an automated code at the front desk. Clearly, that wasn’t the case here; your Ambassador contacted the hotels and had major impact, you still had tremendous recognition and still got impressive upgrades. Go figure.
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Old Aug 26, 18, 8:14 pm
  #564  
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Join Date: Dec 2013
Location: Homeless
Programs: M&M SEN; AC SE100k; Qatar Plat; HH Dia; SPG AMB100; Hyatt Globalist; Fairmont Plat
Posts: 1,695
Originally Posted by UA-NYC View Post
App says I still need another $9,500 for next year. Boo.

Web site says I have already earned it through Jan 2020. Yea!

Gotta love Marriott IT.
Same issue here. I currently have AMB but I expected the SPG website to tell me it's until end of 2018, because I do no have 100 SPG nights in 2018 yet. I am over 100 nights SPG+Marriott but spend is not over 20k yet. But website says AMB until end of 2019.

If I log in to my Marriott account however it says current status PP but no AMB.
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Old Aug 26, 18, 9:33 pm
  #565  
 
Join Date: Apr 2017
Programs: spg plat100 - lifetime gold / aa exec plat
Posts: 252
Originally Posted by escape4 View Post
Same issue here. I currently have AMB but I expected the SPG website to tell me it's until end of 2018, because I do no have 100 SPG nights in 2018 yet. I am over 100 nights SPG+Marriott but spend is not over 20k yet. But website says AMB until end of 2019.

If I log in to my Marriott account however it says current status PP but no AMB.
im in the same boat as you - the weird thing is my YTD nights is lower than it should be, thanks to some missing nights, but even with the nights i wouldnt have re-qualified yet. BUT if i look at the 'progress' pie chart that shows my YTD stays it says ive already got 100+ nights.
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Old Aug 27, 18, 5:57 am
  #566  
 
Join Date: Apr 2004
Location: FLL
Programs: UA 1K, B6 Mosaic
Posts: 801
Originally Posted by smgainey View Post
You got your ambassador already? I have 163 nights this year and have spent over $23,000 this year, but my status is incorrectly listed as Platinum Premier Elite but doesn't list Ambassador. It used to list Ambassador but not anymore. I have contacted Marriott about this because I'm hoping my ambassador can help me with an upcoming reservation.
I had the same thing happen. On 08/20/2018 (just after the merged program), my profile on the web and iPhone app showed me as PPE + A. But then two days later I was (and still am) listed as PPE. Have sent an email to Marriott, but yet to hear back from them.
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Old Aug 27, 18, 6:00 am
  #567  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Just received an email from my ambassador that she is leaving "the company".
Ex-SPG, is it a coincidence or Marriott is restructuring, outsourcing or whatever?
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Old Aug 28, 18, 6:54 pm
  #568  
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Join Date: Dec 2013
Location: Homeless
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Originally Posted by escape4 View Post
I did not email as often as you did, but I can also say that my ambassador was quick to respond before and now it's been many days with nothing. Very unusual. I need to follow up tonight.
After follow-up by email, still nothing. Never happened before. @damon88 did you get sign of life from your ambassador?

Mine is not the same as @frenchft and I do not think mine has left Marriott.
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Old Aug 28, 18, 7:00 pm
  #569  
Aman Contributor BadgeMarriott 25+ Badge 2019 FlyerTalk Awards
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador, UA Plat/LT Gold, AA Gold
Posts: 7,239
I had several email responses from my Ambassador today:

(1) email letting me know she doesn't have access to my credit card info any more, thereby needing me to forward my info to the StR Florence concierge for our excursions (this was one of the very nice perks before, so I hope the systems IT post-merge will allow that again!)

(2) email letting me know my 90K points will be refunded within 48 hours for my upcoming StR San Francisco booking

(3) email letting me know my points will be refunded within the next 7 days for future StR Bal Harbour and StR Bahia Beach stays
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Old Aug 28, 18, 7:44 pm
  #570  
Hilton 25+ BadgeMarriott 25+ Badge
 
Join Date: Dec 2013
Location: Homeless
Programs: M&M SEN; AC SE100k; Qatar Plat; HH Dia; SPG AMB100; Hyatt Globalist; Fairmont Plat
Posts: 1,695
Originally Posted by bhrubin View Post
I had several email responses from my Ambassador today:

(1) email letting me know she doesn't have access to my credit card info any more, thereby needing me to forward my info to the StR Florence concierge for our excursions (this was one of the very nice perks before, so I hope the systems IT post-merge will allow that again!)

(2) email letting me know my 90K points will be refunded within 48 hours for my upcoming StR San Francisco booking

(3) email letting me know my points will be refunded within the next 7 days for future StR Bal Harbour and StR Bahia Beach stays
I am glad to see there does not appear to be widespread deterioration in the ambassador service post August 18th.

I always got great responsive service from my ambassador before, which is in stark contrast with now, hence my recent worries.

I understand that each ambassador might have been assigned a number of new clients on August 18th which is leading to higher workload. In addition the IT issues means that existing clients have a greater need for their ambassador, causing a double whammy.

For these reasons I was patient and waited over a week for one of my requests to be handled because it was not immediately urgent. However severa days later once I was facing a cancellation deadline I sent a follow-up and still nothing, so it is more disturbing to get no response even for something that has become somewhat more urgent. I ended up calling the ambassador line and it was fixed so no big deal. But I am just wondering what is going on especially since there is at least one other FTer to whom the same is happening (@damon88).
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