Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

    Hide Wikipost
Old Aug 22, 19, 4:14 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: bhrubin
Wiki Link
Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885
Print Wikipost

Old Aug 22, 18, 3:01 pm
  #511  
Marriott 25+ BadgeAman Contributor Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,561
Originally Posted by frenchft View Post
This is something I really don't understand to be honest... ambassadors are less and less reactive (and pool too) and they Bring more people in the program...
I think it's a pretty smart move by Marriott--inviting in its previously highest published elite category customers into its new highest published elite category, giving them a taste. A certain proportion of those will continue staying with Marriott in order to try and qualify for the new status through 2020. Either way, it's a soft landing for those previous good customers in the old Marriott universe.
bhrubin is offline  
Old Aug 22, 18, 3:05 pm
  #512  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by bhrubin View Post
I think it's a pretty smart move by Marriott--inviting in its previously highest published elite category customers into its new highest published elite category, giving them a taste. A certain proportion of those will continue staying with Marriott in order to try and qualify for the new status through 2020. Either way, it's a soft landing for those previous good customers in the old Marriott universe.
From Marriott standpoint... let's hope it does not affect the existing guest with ambassador and that they will deliver a good service... because if they manage this the same way they manage their merger... good luck for people seeing any benefits and incentive to stay and spend more with MR
frenchft is offline  
Old Aug 22, 18, 3:11 pm
  #513  
 
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl., Accor-Plat., Former FPC-Plat.
Posts: 657
Originally Posted by bhrubin View Post
I think it's a pretty smart move by Marriott--inviting in its previously highest published elite category customers into its new highest published elite category, giving them a taste. A certain proportion of those will continue staying with Marriott in order to try and qualify for the new status through 2020. Either way, it's a soft landing for those previous good customers in the old Marriott universe.
My initial upgrade to PPE + A went away. Although I had over 100 MR nights and several SPG nights, I had mostly award stays and didn't have the spending this year. I would have appreciated having an opportunity to decide if the additional effort and/or spending was worth pursuing, but I am not at all upset that I didn't receive something that I wasn't entitled to.
rny321 is offline  
Old Aug 22, 18, 3:14 pm
  #514  
Aman Contributor BadgeMarriott 25+ Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,561
Originally Posted by frenchft View Post
From Marriott standpoint... let's hope it does not affect the existing guest with ambassador and that they will deliver a good service... because if they manage this the same way they manage their merger... good luck for people seeing any benefits and incentive to stay and spend more with MR
There's no question that previous SPG Plat100 Ambassador elites are going to have the better end of the deal for the end of this current year. We already have our assigned Ambassadors, and many of us already have established relationships with the Ambassador team and with the hotels we already frequent.

Of course, I think it was very smart of Marriott to start this loyalty merger in mid-year 2018 rather than in Jan 2019. This earlier merger basically allows them to work the kinks out mid-stream, rather than at the start of a new year when everyone is dying to get everything. Not as many customers are dying to get everything now. This allows Marriott to give extra perks to some (Ambassadors to Plat Premiers), introduce new systems for upgrades/SNAs, etc, to test things out and perhaps placate more customers. This also allows them minimize the award arbitrage issue a bit, since starting in the new year would have been much worse IMO.
frenchft likes this.
bhrubin is offline  
Old Aug 22, 18, 3:19 pm
  #515  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by bhrubin View Post
There's no question that previous SPG Plat100 Ambassador elites are going to have the better end of the deal for the end of this current year. We already have our assigned Ambassadors, and many of us already have established relationships with the Ambassador team and with the hotels we already frequent.

Of course, I think it was very smart of Marriott to start this loyalty merger in mid-year 2018 rather than in Jan 2019. This earlier merger basically allows them to work the kinks out mid-stream, rather than at the start of a new year when everyone is dying to get everything. Not as many customers are dying to get everything now. This allows Marriott to give extra perks to some (Ambassadors to Plat Premiers), introduce new systems for upgrades/SNAs, etc, to test things out and perhaps placate more customers. This also allows them minimize the award arbitrage issue a bit, since starting in the new year would have been much worse IMO.
but if you want my opinion, regarding the number of properties, I would even have make the ambassador status at 150 nights + 30 or 40k but deliver something unique.
100 nights and 20k is too easy to reach anyway with such a huge number of hotels, everywhere you go there is a Marriot / SPG property.

I really don't like the dilution of benefits (same with the gold MR to platinum), same with the CC who give gold status, etc. Dilution is the worst thing ever, it's a loose loose thing.
frenchft is offline  
Old Aug 22, 18, 3:20 pm
  #516  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,291
Originally Posted by bhrubin View Post
There's no question that previous SPG Plat100 Ambassador elites are going to have the better end of the deal for the end of this current year. We already have our assigned Ambassadors, and many of us already have established relationships with the Ambassador team and with the hotels we already frequent.

I'm not sure to agree. More guest per ambassador = less time for each guest = less service = less reactivity. And I doubt Marriott will hire new ambassadors it's a pure loose for everyone (including marriott)
.
frenchft is offline  
Old Aug 22, 18, 6:09 pm
  #517  
 
Join Date: Sep 2002
Programs: SPG Platinum, Hyatt Globalist, Marriott Plat Elite, Skywards Platinum, Flyingblue Gold
Posts: 212
Was wondering if someone can help on how to get the Ambassador level, specifically:

- Would 100+ nights and over $20K spend in 2017 with MR give an Ambassador for the rest of 2018, now that it has been introduced for MR? Or do I need to qualify in 2018?
- For qualifying spend: most of my nights are on Ritz-Carlton, which used to consider only room rate as qualifying spend for points. After the merge: should all legacy spend pre Aug-18 (eg. restaurant bills, in-room dining. etc) count towards $20K?
josep is offline  
Old Aug 22, 18, 6:23 pm
  #518  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Ambassador; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,178
Originally Posted by josep View Post
Was wondering if someone can help on how to get the Ambassador level, specifically:

- Would 100+ nights and over $20K spend in 2017 with MR give an Ambassador for the rest of 2018, now that it has been introduced for MR? Or do I need to qualify in 2018?
- For qualifying spend: most of my nights are on Ritz-Carlton, which used to consider only room rate as qualifying spend for points. After the merge: should all legacy spend pre Aug-18 (eg. restaurant bills, in-room dining. etc) count towards $20K?
No.. You'll have to reach the 100/20k for 2018 to qualify for an ambassador. Good question on the legacy spend. I don't like RC's and generally avoid them but I would think it should count toward the spend under the new program. Probably a good idea to check, however, since they may not have incorporated it. I can see my spend but haven't confirmed the numbers since I'll be over anywhere.

Originally Posted by bhrubin View Post
I think it's a pretty smart move by Marriott--inviting in its previously highest published elite category customers into its new highest published elite category, giving them a taste. A certain proportion of those will continue staying with Marriott in order to try and qualify for the new status through 2020. Either way, it's a soft landing for those previous good customers in the old Marriott universe.
I don't think the "taste" concept was intended. There seems to be a lot of reports of errors and more recent reports where people are having their status corrected.
C17PSGR is offline  
Old Aug 22, 18, 6:23 pm
  #519  
Aman Contributor BadgeMarriott 25+ Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,561
Originally Posted by josep View Post
- Would 100+ nights and over $20K spend in 2017 with MR give an Ambassador for the rest of 2018, now that it has been introduced for MR? Or do I need to qualify in 2018?
No, 2017 has no bearing. You need to qualify in 2018 to qualify for Ambassador status.

- For qualifying spend: most of my nights are on Ritz-Carlton, which used to consider only room rate as qualifying spend for points. After the merge: should all legacy spend pre Aug-18 (eg. restaurant bills, in-room dining. etc) count towards $20K?
This hasn’t been completely resolved by Marriott.

Most seem to assume that pre-merger qualified spending would be whatever qualified under the old T&C (i.e. only RC room revenue, no RC incidentals). My Marriott pre-merger revenue for 2018 is also only with RC, and it only included room rates.

The new T&C includes RC room revenue and food/beverage and other incidentals--though the specifics haven't been spelled out quite yet.

Last edited by bhrubin; Aug 22, 18 at 6:49 pm
bhrubin is offline  
Old Aug 22, 18, 6:46 pm
  #520  
 
Join Date: Apr 2014
Programs: UA GS, Marriott/SPG Amb, Hyatt Explorist
Posts: 790
Originally Posted by josep View Post
Was wondering if someone can help on how to get the Ambassador level, specifically:

- Would 100+ nights and over $20K spend in 2017 with MR give an Ambassador for the rest of 2018, now that it has been introduced for MR? Or do I need to qualify in 2018?
No, 2017 is over and the program didn’t exist then. You have to qualify in 2018 or 2019.

Originally Posted by josep View Post
- For qualifying spend: most of my nights are on Ritz-Carlton, which used to consider only room rate as qualifying spend for points. After the merge: should all legacy spend pre Aug-18 (eg. restaurant bills, in-room dining. etc) count towards $20K?
I think it’s just the spend that earns points. In 2019 the incidentals will begin to earn points though.

getagb is offline  
Old Aug 23, 18, 12:38 am
  #521  
 
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Gold, Skywards : Gold
Posts: 1,407
Originally Posted by frenchft View Post
but if you want my opinion, regarding the number of properties, I would even have make the ambassador status at 150 nights + 30 or 40k but deliver something unique.
100 nights and 20k is too easy to reach anyway with such a huge number of hotels, everywhere you go there is a Marriot / SPG property.

I really don't like the dilution of benefits (same with the gold MR to platinum), same with the CC who give gold status, etc. Dilution is the worst thing ever, it's a loose loose thing.
I believe if Marriott set the requirements too high, it will no longer attractive to people. Its better to create an unpublished "secret" level for those high nighters and high spenders altogether.

Invitation only Platinum Premier with Personal Concierge .... plt p pc

And also the gap between 75 nights plt p to 150 nights is a bit too high ... again will reduce the incentives for people who stay in between
MR better create 100 and 125 nights benefit to fill the gap

If a person stays at 95 nights/ year,and already spent above 20k .... the possibility of getting plt p a by adding 5 more nights will be very attractive and I wont be surprised if the person manage to squeeze some extra holiday ...
staycation over couple of weekends ... to reach plt p a
And yet if plt p a is at 150 nights, higher chance are he will stop at 75 and move the extra 20 nights to other chains to experience different hotel (vacationing to Amans or Four seasons)
kaizen7 is offline  
Old Aug 23, 18, 2:25 am
  #522  
 
Join Date: Sep 2010
Location: London, UK
Programs: BA Gold, CX Gold (OW Sapphire), Hilton Gold, SPG Gold, Accor Platinum
Posts: 1,452
Originally Posted by getagb View Post
No, 2017 is over and the program didn’t exist then. You have to qualify in 2018 or 2019.
Which makes no sense - I'm PPE based on the 2017 room nights (140+ nights), so why shouldn't I be PPE+A based on the 2017 room nights & spend (140+ nights & c.30k USD spend)? If the first is true, why shouldn't the second?
Jordan D is offline  
Old Aug 23, 18, 6:56 am
  #523  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Ambassador; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,178
Originally Posted by Jordan D View Post
Which makes no sense - I'm PPE based on the 2017 room nights (140+ nights), so why shouldn't I be PPE+A based on the 2017 room nights & spend (140+ nights & c.30k USD spend)? If the first is true, why shouldn't the second?
Were you PPE before August 18th?

Before August 18th, someone who had a 140 nights in 2017 would be just Platinum unless they had been selected for the unpublished PPE ( which generally required multiple years of 100 + nights)
C17PSGR is offline  
Old Aug 23, 18, 7:29 am
  #524  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,571
Originally Posted by Jordan D View Post
Which makes no sense - I'm PPE based on the 2017 room nights (140+ nights), so why shouldn't I be PPE+A based on the 2017 room nights & spend (140+ nights & c.30k USD spend)? If the first is true, why shouldn't the second?
Because in the 2017 qualifying year Marriott did not have a formal Ambassador program like they do now

I am PPE+A for this year because I earned it in 2017 with Starwood
bhrubin likes this.
UA-NYC is offline  
Old Aug 23, 18, 12:24 pm
  #525  
 
Join Date: Jan 2005
Programs: AA EXP & Marriott Platinum Premier (& Lifetime Platinum)
Posts: 479
Oh well. Fancy status was revoked today. With only $4k to go and I have reservations for 9 out of the next 12 weeks. It won’t be an issue.

I will be back in this thread before you know it.
Chewie is offline  

Thread Tools
Search this Thread