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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Aug 22, 19, 4:14 am   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885
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Old Aug 20, 18, 7:44 am
  #466  
 
Join Date: Sep 2014
Location: TPA/DFW
Programs: AA EXP, MB LTTE/A HH DIA, DL
Posts: 1,087
Red face

Originally Posted by getagb View Post
So… how do I contact my ambassador? Or am I supposed to wait for them to contact me?
While may will diminish this benefit, I'm going to contact my good buddy bhrubin and see if there's a way to get his ambassador.
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txpenny is offline  
Old Aug 20, 18, 8:09 am
  #467  
 
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 459
I, too, just received Plat Premier (lifetime) with ambassador. Do I just wait to be contacted by Marriott for my Ambassador? I don't have much confidence since Marriott has not contacted me over this past month by email with ANY updates. Yes, I checked my profile and they do have my email address.
Safti is offline  
Old Aug 20, 18, 8:53 am
  #468  
 
Join Date: Jan 2012
Posts: 82
It sounds like Ambassadors have done the "fighting" for people to get missing points, etc. If my Ambassador will do my fighting for me then I'll be happy. Especially now that we have Marriott's new Terms & Conditions stating that if a standard room is available for cash then we can use points for it. I've spent way too much time trying to get award stays at another hotel chain that had this same policy because the hotels didn't want to offer the standard room for points, so it'll be good to have someone handle that for me at the Marriott.
smgainey is offline  
Old Aug 20, 18, 9:06 am
  #469  
 
Join Date: Feb 2014
Location: Arcadia, CA
Programs: Marriott Lifetime Titanium
Posts: 794
Originally Posted by UA-NYC View Post
OOC - do you know for sure it has been earned, or is it something displayed on the web site that may or may not be correct?

(FWIW shows me having earned it through Jan 2020 even though I haven't made the requirements...)
I've made the night requirement, but not the spend...we'll see if this is just a temporary glitch or not.
chongl is offline  
Old Aug 20, 18, 9:11 am
  #470  
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,572
Originally Posted by txpenny View Post
While may will diminish this benefit, I'm going to contact my good buddy bhrubin and see if there's a way to get his ambassador.
If you do that, make sure you can commit to his level of spend too
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UA-NYC is offline  
Old Aug 20, 18, 9:12 am
  #471  
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
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Originally Posted by chongl View Post
I've made the night requirement, but not the spend...we'll see if this is just a temporary glitch or not.
Nights all w/SPG or combined between the two? If the former, you are good to go for all of 2019; if the latter, they have made clear you need the spend too.

Everything is hyper glitchy & semi-incorrect at the moment...
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UA-NYC is offline  
Old Aug 20, 18, 9:56 am
  #472  
 
Join Date: Oct 2009
Programs: AC, DL, Marriott, SPG, Fairmont, Best Western
Posts: 1,767
I want to get contact information for my ambassadord ASAP while I still have the status. Maybe I will still get to use their services if I have their contact information but the Ambassador level is removed (I didn't make the $20K spend)
MasterGeek is offline  
Old Aug 20, 18, 10:05 am
  #473  
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
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Originally Posted by MasterGeek View Post
I want to get contact information for my ambassadord ASAP while I still have the status. Maybe I will still get to use their services if I have their contact information but the Ambassador level is removed (I didn't make the $20K spend)
so...you want something not earned per the rules then?
UA-NYC is offline  
Old Aug 20, 18, 10:10 am
  #474  
 
Join Date: Oct 2009
Programs: AC, DL, Marriott, SPG, Fairmont, Best Western
Posts: 1,767
Originally Posted by UA-NYC View Post


so...you want something not earned per the rules then?
As a rational individual, I welcome every positive benefit I can possibly get in life. If someone gives me something benefical, I'll take it.
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Old Aug 20, 18, 10:36 am
  #475  
 
Join Date: Sep 2014
Location: TPA/DFW
Programs: AA EXP, MB LTTE/A HH DIA, DL
Posts: 1,087
Originally Posted by UA-NYC View Post
If you do that, make sure you can commit to his level of spend too
I'm at $39K YTD (which btw is exactly my base points divided by 10).
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txpenny is offline  
Old Aug 20, 18, 10:39 am
  #476  
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,567
Originally Posted by txpenny View Post
I'm at $39K YTD (which btw is exactly my base points divided by 10.
You're actually above my spending as per my SPG account showing just over $34K (and my Marriott account showing just over $3K). Of course, I know I spent more than both of those totals, but there's no reason now for me to quibble. (Marriott didn't credit any food/beverage spend at RC or Edition hotels, and neither seem to have credited any of my group booking spend.)
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Old Aug 20, 18, 4:17 pm
  #477  
 
Join Date: Jun 2010
Programs: IC Amb :-(, UA silver, BA Gold, SPG Plat, A-Club Plat, Marriott Plat
Posts: 900
I'd like to contact my ambassador OK, but more to the point I'd like some way of reaching a competent CSR without excessive wait times?

I've been a Marriott elite for probably 13 years and an SPG plat for several of those also. I was very happy with both companies, with Marriott superior customer service and flexibility offset by the better 'rewards' on offer as part of the SPG program.

However Marriott's typically excellent customer service has fallen apart recently with the removal of the platinum line, and I was sort of hoping that since I now have an 'ambassador' there might at least be some sort of priority number to call?

.... so to echo something set out above - is there any way to contact my ambassador?
catharsis is offline  
Old Aug 20, 18, 4:24 pm
  #478  
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,567
Originally Posted by catharsis View Post
is there any way to contact my ambassador?
If you just got Ambassador status, you aren't yet assigned an Ambassador. So there's no one yet to contact in most cases.

If the Ambassador assignment process works like it did in the legacy SPG Ambassador program, you should soon (relatively speaking!) receive an email with a survey about your travel habits/priorities. After completing that survey, the Marriott Ambassador program will assign you an Ambassador and give you their contact email and telephone information.

Considering the profusion of issues confronting Marriott now, I wouldn't be surprised if it takes longer for the sudden infusion of new Ambassador qualified elites to be assigned their new Ambassadors. Patience likely will be key.

For what it's worth, my Ambassador replied to me today for an email I sent to her only yesterday--not bad considering the utter chaos.
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bhrubin is online now  
Old Aug 20, 18, 6:31 pm
  #479  
 
Join Date: Sep 2011
Programs: Thai, Cathay, Lufthansa, Delta, SPG, Hilton, IH, LHW
Posts: 146
Simple question....does any of you have with "ambassador level" prior to the merge received any communication about the merge without soliciting it from your Ambassador?

I ask my Ambassador about a month and half ago what would be the new gift option for Plat50 and Plat75. He sent me the old SPG policy. Took me three emails...and the last one was...please can you read my email, it's a simple question, I'm asking for the info "after the merge". Answer is we don't know. Well, since than, he never contacted me, thanks to Flyertalk community I have my answer weeks ago! Still awaiting an email from Mr Ambassador!

Did around 15 nights with SPG over the last 4-5 weeks...nothing from his side.

One thing for sure, I can lose my Ambassador, that would make zero difference. I truly don't want to lose the info this community is bringing...way more valuable and fun!

I'm curious to see my spending this year. Will be solid low with the current situation....and they truly won't get me at 20k even if I could!
maisondubonheur is offline  
Old Aug 20, 18, 7:51 pm
  #480  
 
Join Date: Dec 2005
Programs: AA EXP, SPG Plat (100) , Marriott LT Plat, Hilton Diamond
Posts: 1,063
Who knows how it will work in the new program, but as I recall it took around 5 days before I had an Ambassador assigned. I remember that since I had a significant vacation in Europe within two weeks of earning that status.
deac83 is offline  

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