Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

    Hide Wikipost
Old Jan 2, 20, 9:43 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: HHQX888
Wiki Link
Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

Print Wikipost

Old Jul 26, 18, 10:08 am
  #361  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
Posts: 2,578
Originally Posted by C17PSGR View Post
As I understand from learning more about staying at SPG properties, they don't have an official level beyond Platinum but extend additional benefits to Platinums when they hit certain night thresholds. An ambassador is one of those benefits for those who hit 100 nights using the SPG calculation which could include credits for multiple rooms. However, SPG properties cannot see anything beyond Platinum status unless they are contacted by an Amassador. In the Marriott world, Platinum Premier has been an official level but the threshold was unpublished and the benefits were unpublished. It certainly, at a minimum, required several years at well over 100 actual nights and I suspect the dollar threshold was higher than the new standard. Some Platinum Premiers in the MR program were also given ambassadors While I'll leave the discussion of legacy Platinum Premier to other threads, treatment has generally been very good and IMHO exceeds the experiences in this thread but can very depending on the property. The programs map Platinums who have stayed 100 nights over to Platinum Premier with an ambassador. I don't know whether that means 100 actual nights or using the SPG calculation.



You bring bring up two valid points.

Frankly, I wish those who get credit from meetings would run their own thread on those experiences as they could exchange tips and ideas that don't apply to others who don't get involved in that. For example, earlier this week I was speaking with one of our marketing people who is a year out of college and told me "I was traveling like you last week" and explained she had set up a small event in LV and the hotel upgraded her to a great suite and sent up a bottle of champagne. She's not a regular guest -- and it was one of the big LV properties not a chain -- but the hotel wanted to reward her for the meeting. I believe SPG Pro may provide similar benefits but can't say.

Secondly, there is a thread in the SPG forum extensively discussing ambassador experiences seems to mirror your experience but I'll leave that to others.



I might slightly disagree. In the Marriott world, most of us who are Plat Premiers are used to getting very good upgrades when traveling internationally. There's even a program for auto suite upgrades in Asia that I hope continues. But ... for those of us who are actually staying 100+ nights in hotels (I have around 85 actual nights year to date), upgrades are always valuable. This week, I'm two for two on MR suite upgrades into routine business properties but last week I was zero for three in routine business properties (one JW, one Westin, one W).


But ... since this is a thread about ambassador experiences (and particularly since SPG properties don't know someone has an ambassador unless the ambassador contacts the property), it seems to me it ought to focus on ambassador experiences, rather than great hotel stays generally. I've had a lot of great hotel stays this year although I'd don't like to stay at St.R or RC properties -- great stays at Marriotts and JW Marriotts in Europe, Hong Kong, Chile, etc. (suites, extra gifts, notes from GM, 7 AM checkins) but those didn't having anything to do with an ambassador and I didn't contact my ambassador in connection with those stays,

For example, while I am a Marriott Plat Premier and have had an ambassador for a couple of years, I'm interested in what requests people have made to their ambassador without bashing each programs.

In the 300 posts, it looks like those requests includes the OP's request for an early check-in, to bring a large dog, to let the hotels on an upcoming trip to Japan know they are celebrating an anniversary, and to request assistance with dining points and that all those things worked well. Another poster asked his ambassador to reach out to the property and let them know he was celebrating an event. In my case, I contacted my ambassador to get assistance with a reservation which was immediately resolved and based on another posters experience, I contacted my Marriott ambassador and asked for assistance with a very late arrival at an SPG property in Europe and she was able to assist.

Are there any other specific requests those with ambassadors have made that we can share with each other?
My Ambassador helped arrange for Mystique to waive the pool heating fee on our visit. She is going to take care of refunding my points at Prince de Galles and St. Regis Princeville after the reduction in August so that I can get the points refund and keep our reservations (she has proactively reached out to me to assure me she will take care of this). She has made our Specialty Select booking at the St. Regis Washington DC much easier than a random Plat agent, checking different date combinations to find the best option, she made sure that St Regis SF kept us in the same suite on 2 separate reservations- (one points, one cash) , she verified that the booking the Citi Prestige concierge made at Maria Cristina and Park Tower Knightsbridge were properly made so that I would receive elite credits and benefits on our stays. I already see the value and I've only had her for a little over a month.
C17PSGR and bhrubin like this.
damon88 is offline  
Old Jul 26, 18, 10:41 am
  #362  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by damon88 View Post
My Ambassador helped arrange for Mystique to waive the pool heating fee on our visit. She is going to take care of refunding my points at Prince de Galles and St. Regis Princeville after the reduction in August so that I can get the points refund and keep our reservations (she has proactively reached out to me to assure me she will take care of this). She has made our Specialty Select booking at the St. Regis Washington DC much easier than a random Plat agent, checking different date combinations to find the best option, she made sure that St Regis SF kept us in the same suite on 2 separate reservations- (one points, one cash) , she verified that the booking the Citi Prestige concierge made at Maria Cristina and Park Tower Knightsbridge were properly made so that I would receive elite credits and benefits on our stays. I already see the value and I've only had her for a little over a month.
That's excellent information! Thanks!
C17PSGR is offline  
Old Jul 26, 18, 11:20 am
  #363  
Suspended
Marriott 25+ BadgeAman Contributor Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Originally Posted by C17PSGR View Post
SPG properties cannot see anything beyond Platinum status unless they are contacted by an Ambassador.
Red herring alert! Marriott properties cannot see any status unless the front desk agent looks at and understands the code in the computer at check-in.

As long as the Ambassador OR the Ambassador guest alerts the SPG hotel (or even Marriott/Ritz-Carlton hotel in some recent cases for me), the hotel knows we are Ambassador VIP status. You make it sound like it requires a herculean task to get recognition. It doesn't.

I've also on occasion informed the hotel in advance of my Ambassador status. That seemed to do the trick, too. Heck, that seemed to work quite well even with the Ritz Carlton Boston and Ritz Carlton Kyoto recently--despite them not officially yet recognizing the status.

In the Marriott world, Platinum Premier has been an official level but the threshold was unpublished and the benefits were unpublished. It certainly, at a minimum, required several years at well over 100 actual nights and I suspect the dollar threshold was higher than the new standard. Some Platinum Premiers in the MR program were also given ambassadors.
First, in the Marriott world, Marriott Platinum Premier benefits, unpublished as they were, still didn't come close to the published benefits for a regular SPG Platinum. The comparison isn't even close. Marriott Platinum Premier didn't even get suite upgrades or guaranteed breakfast benefits like a regular SPG Platinum did at far more hotel types (including resorts). Marriott Platinum Premier didn't even get late checkout guarantees like a regular SPG Platinum.

Second, Platinum Premiers were also given "concierges" that weren't called ambassadors until Marriott acquired Starwood and then decided to copy the obviously better SPG Platinum Ambassador service. Your concierge, now referred to as an ambassador, STILL isn't equivalent to the SPG Ambassador. This has been established innumerable times by the Marriott threads on the subject. Your concierge/ambassador accomplishes almost nothing extra when compared to a regular SPG Platinum agent. SPG Ambassadors do far more and enable far more recognition throughout hotel stays.

While I'll leave the discussion of legacy Platinum Premier to other threads, treatment has generally been very good and IMHO exceeds the experiences in this thread but can very depending on the property.
This is obviously false and a gross exaggeration of truth. You and all other Marriott Plat Premiers have yet to ascribe any enhanced experiences at any Marriott hotels that come close to the enhanced and elevated experiences by many SPG Ambassador level guests. It isn't even close. Heck, you still won't talk about the specific identities of a single hotel where you allegedly had "exceeded experiences" as you claim. That's because it's hard to swallow that an enhanced experience at a Fairfield or Marriott is anything remotely as impressive as the innumerable enhanced and elevated experiences described for Ambassador guests at St Regis, Luxury Collection, and W hotels, let alone at Le Meridien, Westin, or Sheraton hotels.

In the Marriott world, most of us who are Plat Premiers are used to getting very good upgrades when traveling internationally. There's even a program for auto suite upgrades in Asia that I hope continues. But ... for those of us who are actually staying 100+ nights in hotels (I have around 85 actual nights year to date), upgrades are always valuable. This week, I'm two for two on MR suite upgrades into routine business properties but last week I was zero for three in routine business properties (one JW, one Westin, one W).
Please do tell us the two properties at which you've enjoyed those MR suite upgrades this week. If you can't share the hotel identities or the suites involved, it's probably not as impressive as claimed.

Getting suite upgrades might impress you, but regular SPG Platinums have been enjoying suite upgrades for almost a decade now as a guaranteed published benefit. Marriott Rewards and your Platinum Premier status don't even come close. It isn't even close to comparing with SPG Ambassador status!

But ... since this is a thread about ambassador experiences (and particularly since SPG properties don't know someone has an ambassador unless the ambassador contacts the property), it seems to me it ought to focus on ambassador experiences, rather than great hotel stays generally. I've had a lot of great hotel stays this year although I'd don't like to stay at St.R or RC properties -- great stays at Marriotts and JW Marriotts in Europe, Hong Kong, Chile, etc. (suites, extra gifts, notes from GM, 7 AM checkins) but those didn't having anything to do with an ambassador and I didn't contact my ambassador in connection with those stays,
Well if it doesn't happen for you, you surmise it can't happen for anyone else. You're wrong.

You continue to try to reduce SPG Ambassador service because of the "need" for an Ambassador to contact the property. As if the intra-SPG hotel email is that tough to accomplish. You've never even considered the obvious probability that the reason SPG Ambassador guests can get such great recognition (throughout their entire hotel stays) is because there is that direct contact/reminder with the hotel management, as opposed to the Marriott reminder via a computer code at check-in with a front desk agent. Hmmm, a reminder email sent to hotel management versus a computer code for a front desk agent. Which might be better? Hmmm...

For example, while I am a Marriott Plat Premier and have had an ambassador for a couple of years, I'm interested in what requests people have made to their ambassador without bashing each programs.
No. You don't have an Ambassador. You have a Marriott concierge--now called an ambassador to give you the illusion that you now have anything close to what SPG Ambassador guests have had for years. The dearth of enhanced experiences in Marriott threads is all the evidence everyone needs to know this obvious fact. But you keep pretending. Please stop! It's an obvious false equivalency.

In the 300 posts, it looks like those requests includes the OP's request for an early check-in, to bring a large dog, to let the hotels on an upcoming trip to Japan know they are celebrating an anniversary, and to request assistance with dining points and that all those things worked well. Another poster asked his ambassador to reach out to the property and let them know he was celebrating an event. In my case, I contacted my ambassador to get assistance with a reservation which was immediately resolved and based on another posters experience, I contacted my Marriott ambassador and asked for assistance with a very late arrival at an SPG property in Europe and she was able to assist.

Are there any other specific requests those with ambassadors have made that we can share with each other?
Let's do a quick run down for just MY Ambassador enhancements:

(1) early check in (7:15 am at Prince Gallery Tokyo in May 2018, 11 am at St Regis San Francisco in July 2018, 1:30 pm at Westin San Jose, too many to count over the years)

(2)]bring a large dog beyond weight limits (110 lb dog for St Regis San Francisco despite 35 lb limit, for the SLS Beverly Hills despite 40 lb limit, for the US Grant San Diego despite 40 lb limit, Westin San Jose despite 40 lb limit, etc)

(3) massive suite upgrades at luxury hotels that don't even exist in the Marriott portfolio (Metropolitan Suite at St Regis San Francisco for all but 1 of my innumerable stays, Imperial Suite at Hotel Imperial Vienna, Royal Overwater Villa at St Regis Bora Bora, Dalmatia Suite at Gritti Palace Venice, Atelier Suite at Excelsior Gallia Milan, Kioi Suite at Prince Gallery Tokyo, Presidential Suite at Suiran Kyoto, St Regis Suite at St Regis Atlanta, Wow Suite at W Boston, Astor Suite at St Regis New York, Luxury Villa with Pool at St Regis Punta Mita, St Regis Suite at St Regis Houston, Wow Suite at W Westwood/W Beverly Hills, Lifestyle Suite at SLS Beverly Hills, Makkasar Suite at Prince de Galles Paris, Nines Suite at the Nines Portland, Charles River Suite at Liberty Boston, Astor Suite at St Regis Washington, Luxury Suite at St Regis Bahia Beach Puerto Rico, and Panorama Suite at Park Tower Knightsbridge London.

For the record, those are all stays I've had since May 2016. That's a lot of specialty suites and suites well above the regular Platinum upgrade/SNA pool. That's a lot of massive suite upgrades for hotel where I've only stayed a single time or two.

Sorry, but there isn't a single Marriott Plat Premier with concierge/ambassador that even comes close to a fraction of that suite upgrade record...because there aren't any hotels nearly as good for the entire Marriott portfolio and because your Marriott "concierge/ambassador" isn't the same as that for SPG Ambassador as of yet.

There's a reason you never hear about Plat Premiers getting suite upgrades at Ritz-Carlton and Edition hotels...in case anyone noticed.

(4) massive suite upgrades at hotels more comparable to those in the Marriott portfolio (Presidential Suite at Le Meridien Cambridge, Corner Suite at Le Meridien Cambridge almost every other time I'm there, One Bedroom Suite at Le Meridien Arlington, Executive Suite at Le Meridien Arlington every other time i"m there, One Bedroom Suite at Le Meridien Philadelphia almost every time I'm there, Palm Suite at Westin San Jose, One Bedroom Suite at Westin Richmond, One Bedroom Suite at Westin Charlotte, Executive Suite at Sheraton Hartford South, One Bedroom Suite at Sheraton Boston, etc.).

For the record, those are all stays I've had since March 2016. That's a lot of specialty suites and suites well above the regular Platinum upgrade/SNA pool.

(5) Refunds or credit that I otherwise wouldn't have been able to get, including $2000 applied as a food/beverage credit rather than lost at StR Bora Bora after airline canceled flight and we missed a pre-paid night. Also includes nights credited for problems, including W Boston, LIberty Boston, Sheraton Philadelphia, St Regis Dubai, StR Atlanta, etc.

(6) Recognized by name at hotels I've never before visited (Prince Gallery Tokyo, Suiran Kyoto, StR Osaka, StR Dubai, StR New York, StR Bora Bora, Gritti Palace Venice, Excelsior Gallia Milan, StR Rome, StR Atlanta, etc, etc).

(7) Given priority for hotel restaurant/seating at hotels I've never before visited (StR New York, StR SF, Gritti Palace Venice, The Palace SF, US Grant San Diego, etcl)

(8) Given priority for hotel bar seating and service at hotels I've never before visited (StR Osaka, Prince Gallery Tokyo, Gritti Palace Venice, StR New York, W Seattle, W Boston, Chatwal NYC, etc etc)

(9) Given VIP treatment all around by valets, bellman, front desk, restaurants etc (too many to list)

(10) Reduced room rates after asking (Westin San Jose)

(11) Given later check out than normal (including St Regis SF, StR New York, Chatwal NYC, W Westwood, StR Bora Bora, US Grant San Diego, StR Rome, etc)

(12) Given priority for housekeeping on a few occasions (StR Atlanta got crew to clean room before normal start, etc)

(13) Given some very nice welcome gifts, nicer than the average Plat welcome gift (robes, very nice wines, very nice cheese trays, very nice tea service, etc...at even the most luxe hotels)

Ambassador service in the SPG universe--especially being that the SPG universe includes so many luxury properties that just don't exist in the Marriott portfolio--allows a guest to enjoy luxury level service a lot more often, at an elevated level, at far more properties. Not just with requests to and from the hotels but while staying at the hotels. There's nothing comparable in the current Marriott universe. That's why Marriott is copying the SPG universe and the SPG Ambassador service.

Last edited by bhrubin; Jul 26, 18 at 11:55 am
bhrubin is offline  
Old Jul 26, 18, 1:00 pm
  #364  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by bhrubin View Post
Ambassador service in the SPG universe--especially being that the SPG universe includes so many luxury properties that just don't exist in the Marriott portfolio--allows a guest to enjoy luxury level service a lot more often, at an elevated level, at far more properties. Not just with requests to and from the hotels but while staying at the hotels. There's nothing comparable in the current Marriott universe. That's why Marriott is copying the SPG universe and the SPG Ambassador service.
I don't really understand the need to keep insulting others. You haven't been a part of the MR program and don't remotely have the experience to compare. In contrast, I have I don't really care to share my stays in order but, for example, in the past couple 4-6 weeks, I've had great suite upgrades in Santiago Chile, Charlotte City Center, Portland Waterfront, Hotel Chicago, JW Grovesnor London. So far in 2018 alone, I have 85 actual hotel nights between the two programs ... and several others at Hyatt and Hilton.

Instead of attacking others and repeating your same trips over and over, and talking about how much more expensive your hotels are, can we keep focused on sharing what our requests to ambassadors have been on what the outcome is?
BarryL and MSPeconomist like this.
C17PSGR is offline  
Old Jul 26, 18, 1:20 pm
  #365  
Suspended
Aman Contributor BadgeMarriott 25+ Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Originally Posted by C17PSGR View Post
I don't really understand the need to keep insulting others. You haven't been a part of the MR program and don't remotely have the experience to compare. In contrast, I have I don't really care to share my stays in order but, for example, in the past couple 4-6 weeks, I've had great suite upgrades in Santiago Chile, Charlotte City Center, Portland Waterfront, Hotel Chicago, JW Grovesnor London. So far in 2018 alone, I have 85 actual hotel nights between the two programs ... and several others at Hyatt and Hilton.

Instead of attacking others and repeating your same trips over and over, and talking about how much more expensive your hotels are, can we keep focused on sharing what our requests to ambassadors have been on what the outcome is?
There is no insult. You continue to post things that I repeatedly have offered evidence to show them to be inaccurate. Calling them inaccurate isn't insulting; it's just honest.

I don't need the experience to compare the Marriott "concierge/ambassador" program and the unpublished Platinum Premier status when there are numerous threads here in the Marriott Forum describing them for all to see. In none of them do any members describe any experiences supporting your assertion that they give anything close to the many examples shared here for SPG Ambassadors. You, yourself, post many times in those threads and talk about how your concierge is nothing more than a glorified Marriott Platinum agent that does about the same things. Yet you continue to state otherwise here. That disconnect is troubling if not downright insulting.

Asking for or discussing specific information isn't an attack.

Your "great suite upgrades in Santiago Chile, Charlotte City Center, Portland Waterfront, Hotel Chicago, JW Grovesnor London" are lovely--except they don't in any way distinguish your Marriott "concierge/ambassador" or Marriott Platinum Premier status from anything a regular SPG Platinum 25 stays would otherwise receive. That isn't an insult or attack; that is a simple and basic fact.

You (or any other counterparts with Marriott Plat Premier with or without concierges/ambassadors) have yet to offer any examples to back your assertion below that Platinum Premier "treatment...IMHO exceeds the experiences in this thread..."

Originally Posted by C17PSGR View Post
While I'll leave the discussion of legacy Platinum Premier to other threads, treatment has generally been very good and IMHO exceeds the experiences in this thread but can very depending on the property.
You made the assertion. I am calling out that assertion as false and lacking any substantiation. I have provided lots of examples to substantiate how you're in error. So has @damon88, @EuropeanPete, @UA-NYC, and a few others. Not a single person on the Marriott side, including you, has done so.

I don't talk about how expensive the trips or hotels are. Many if not most of those stays luxury stays were on awards! As if it matters. But my next StR SF and several previous ones were award stays. My StR Bora Bora was on a reduced 3rd party auction win stay. Other award stays include the Gritti Palace Venice. St Regis Rome. Imperial Vienna. Prince de Galles Paris. Excelsior Gallia Milan. Park Tower Knighsbridge London. Oops. I paid $234 for the Prince Gallery Tokyo. I paid $219 for the St Regis Houston. I paid only $340 for my most recent July stay at the St Regis San Francisco. Oops again.

If you don't like how expensive the hotels are or can be at which I stay, that's a personal issue. Not one for this thread.

I reiterate that some, like you, are willfully ignoring the obvious benefits associated with SPG Ambassador status. We keep giving you tons of examples. Then you ignore them and pretend otherwise. Please stop.

Last edited by bhrubin; Jul 26, 18 at 1:32 pm
bhrubin is offline  
Old Jul 26, 18, 1:45 pm
  #366  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by bhrubin View Post
Then you ignore them and pretend otherwise. Please stop.
If we want to compare experiences as a Platinum Premier on the Marriott side to an SPG plat, perhaps someone is interested in starting that thread but no need to keep it here. If that's all the suites you've had since May 2016 that exceed the SPG standard suite requirement, I find that telling that you can't really compare programs. I'll note, as one example, you indicated you felt the StR in San Fran allowed you to check in early after initially denying a Your24. I've had that three times in the past month alone at different properties without any ambassador intervention between the JW in London, the Marriott in Santiago, and the Charlotte City Center. All three gave me great suites on top of that (although the Charlotte property offered me a choice of an immediate check-in to a non-suite or waiting for them to ready a suite). Similarly, after reading the thread about restaurants, I emailed into to research @ starwood. I received an email back today -- 3.5 days later which seems equivalent to what you posted -- with all the points in my account.

As I said earlier, lets keep focused on requests we have made to ambassadors and how the ambassadors have responded. That helps people, just as one of the other posters here made me think I could get assistance from my Marriott ambassador on an SPG stay. Similarly, the recent restaurant thread helped those not familiar with that SPG benefit and I scored nearly a 1000 Starpoints quickly from that. Bickering about which program is better doesn't help anyone -- its one program in three weeks. Lets help each other here, and not worry about whether hotels are luxury or not luxury (there's a forum for that on FT).

And for those interested in comparing your claims to others with SPG ambassadors, there is a thread in the SPG forum.
MSPeconomist likes this.

Last edited by C17PSGR; Jul 26, 18 at 2:47 pm
C17PSGR is offline  
Old Jul 26, 18, 2:02 pm
  #367  
Suspended
Aman Contributor BadgeMarriott 25+ Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Deleted. Too much dishonesty and hypocrisy.

Last edited by bhrubin; Jul 26, 18 at 2:11 pm
bhrubin is offline  
Old Jul 26, 18, 7:12 pm
  #368  
 
Join Date: Jul 2005
Programs: Marriott Ambassador, UAL Lifetime Gold
Posts: 232
Man bhrubin .... Way to intense, you have to let it go ��
MSPeconomist likes this.
4getofn is offline  
Old Jul 26, 18, 11:59 pm
  #369  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,476
Originally Posted by 4getofn View Post
Man bhrubin .... Way to intense, you have to let it go ��
its been this way for years in the spg forum....i see no reason why he would change in the mr forum now....
DJ_Iceman and JoeWoodstock like this.
Keyser is online now  
Old Jul 27, 18, 1:37 am
  #370  
 
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,561
I'm anything but a Marriott apologist, but I have to give credit where credit is due. My Marriott suite upgrade percentage has been pretty ridiculous this past year, and the stays/upgrades below were all non-suite bookings except for the RC Grand Cayman stay. And this was all after having a total of 10 nights with MR prior to 2017 and still mainly focusing on SPG. I will likely qualify for an ambassador next year with my combined nights and spend so I'm anxious to see what the elite treatment will be like once the programs officially combine. If it keeps up at this rate, I will be very pleased. Here's my MR stays/upgrades (not counting some boring CY, RI stays in small towns) from the last year and a half.

JW Marriott Austin - 2 stays (1 suite, 1 high floor room)
RC New York Central Park - 3 stays (1 very large suite, 1 junior suite, 1 regular room with an external view)
RC Philadelphia - 3 stays (2 suites, no upgrade the 3rd stay)
JW Essex House - 1 stay (1 junior suite)
RC Boston - 1 stay (1 suite)
RC Grand Cayman - 1 stay (upgraded non-view suite to an ocean view residence) (on a side note, it was complete crap that my exorbitant non-room rate spend that week earned absolutely 0 points, but I'm glad that's changing going forward and the nice upgrade helped dull the pain)
Marriott PHL Airport - 1 stay (no upgrade)
Renaissance New Orleans - 1 stay (no upgrade)
Renaissance Austin - 1 stay (1 suite upgrade)
spgplat21 is offline  
Old Jul 27, 18, 2:14 am
  #371  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG75K, UA PP, Marriott Bonvoy Titanium
Posts: 4,277
My upgrades have been dismal to non-existent on both sides, even downgraded twice! Perhaps I need a 100+ lb dog & an heir of entitlement!

I know when I check into the St. Regis Bora Bora after my Tahitian cruise in February I would be more than peeved if I saw, smelled or heard a dog that clearly exceeded restrictions on the property. I wouldn't be advertising properties that bend rules for the perceived "elite" of the "elites."

It is likely I will meet the requirments for an ambassador in 2019. I am interested in what that looks like going forward with Marriott not what was a "true" luxury experience in the soon to be defunct SPG "environment."

James
Flying for Fun is offline  
Old Jul 27, 18, 10:03 am
  #372  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by spgplat21 View Post
I'm anything but a Marriott apologist, but I have to give credit where credit is due. My Marriott suite upgrade percentage has been pretty ridiculous this past year, and the stays/upgrades below were all non-suite bookings except for the RC Grand Cayman stay. And this was all after having a total of 10 nights with MR prior to 2017 and still mainly focusing on SPG. I will likely qualify for an ambassador next year with my combined nights and spend so I'm anxious to see what the elite treatment will be like once the programs officially combine. If it keeps up at this rate, I will be very pleased.
Originally Posted by Flying for Fun View Post

I wouldn't be advertising properties that bend rules for the perceived "elite" of the "elites."

It is likely I will meet the requirments for an ambassador in 2019. I am interested in what that looks like going forward with Marriott not what was a "true" luxury experience in the soon to be defunct SPG "environment."
We're all staying 100+ nights a year and I hope we can all focus on helping each other on what it looks like going forward. I've gotten at least a couple of ideas out of this thread that I can use from others. I don't mind bending rules per se so long as they don't adversely impact the experiences of other guests ... I think its great that one poster was able to work with his ambassador and get a pool heating charge comped!

And for those who like discussing "true luxury," there is a forum on FT unrelated to anything to do with the ambassador program. I don't normally follow that forum but there were some things that might be of interest to those in the Starriott program unrelated to the ambassador program. For example, it looks like the Starwood Luxury Privileges program which has some similarities to the Amex FHR program is being rolled into the Marriott Stars program. I might start a separate Stars thread to try to understand the benefits of that program. It also looks like there are travel agents in that Luxury Hotel forum that promote their ability to get guests VIP treatment (whatever that means) at hotels.

https://www.flyertalk.com/forum/luxu...ls-travel-220/
C17PSGR is offline  
Old Aug 9, 18, 12:25 am
  #373  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
Posts: 2,578
Interesting comments from Arne on the Ambassador program:

When asked about the value of these elite or frequent travelers bring to Marriott, Sorenson said that offering them benefits such as an Ambassador program, or personal concierge service, is definitely worthwhile for the company.

“We love those elite folks and the Ambassador program we’ve expanded into the Marriott side of the equation, too, because we think it is exactly the right kind of step for these most valuable customers,” Sorenson said.

https://skift.com/2018/08/07/marriot...rs-after-deal/
bhrubin likes this.
damon88 is offline  
Old Aug 9, 18, 8:10 am
  #374  
 
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz PC
Posts: 3,031
Let me translate: "There is a segment of the traveling public that is too poor and unimportant to have someone planning their travel for them, but who fancy themselves really important and high-value. So we've created a program that essentially does nothing more than provide a middleman to help them complete travel planning tasks they could more easily do themselves, but with a healthy dose of ego-rubbing thrown in. Our research shows that these folks now stay with us more frequently because their low self-esteem becomes addicted to the appearance of stroking, and they even become rabid proponents of the brand online for no other reason than bragging about how important they are!"
DJ_Iceman is offline  
Old Aug 9, 18, 9:21 am
  #375  
Hilton Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Tit, Hilton Diamond, AMEX Plat
Posts: 6,751
Originally Posted by DJ_Iceman View Post
Let me translate: "There is a segment of the traveling public that is too poor and unimportant to have someone planning their travel for them, but who fancy themselves really important and high-value. So we've created a program that essentially does nothing more than provide a middleman to help them complete travel planning tasks they could more easily do themselves, but with a healthy dose of ego-rubbing thrown in. Our research shows that these folks now stay with us more frequently because their low self-esteem becomes addicted to the appearance of stroking, and they even become rabid proponents of the brand online for no other reason than bragging about how important they are!"
I think that you've misunderstood what the Ambassador programme is.
EuropeanPete is offline  

Thread Tools
Search this Thread
Search Engine: