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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

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Old Jul 22, 18, 12:09 pm
  #331  
 
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Originally Posted by MasterGeek View Post
I have over 100 Marriott nights this year, mainly from meetings and award stays from credit card welcome bonus points. What are the chances that people like me will be awarded Amssador status due to a glitch, or a spend waiver for the first year upon the transition to New Marriott Rewards ?
It's my sense they won't be giving a spend waiver. At some point soon, there is supposed to be a calculation of annual spend on the website. When the program was announced, my ambassador sent me an email (presumably the same one that others with MR ambassadors received) stating that I'd be in the program for the rest of the year but that 2019 required 100 nights and 20,000 spend so I believe they intend to enforce that requirement for those who qualify on the MR side.

So those with a lot of rollover nights, points stays, meetings, might not hit the 20k spend.

On a different note, I had a missing stay I took care of this morning, I suppose I could have emailed it to my ambassador but just uploaded it to the website. 15 minutes later I received an email that it had been credited to my account. It's my sense this normally takes longer so I assume they are prioritizing status in this process.

Last edited by C17PSGR; Jul 22, 18 at 12:37 pm
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Old Jul 23, 18, 6:54 am
  #332  
 
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I would even go so far to express my hope that Marriott will closely monitor the amount of people with ambassadors to either raise or lower the spending limit to ensure that not too much people get an ambassador. That would benefit its users and ensure its usefulness.
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Old Jul 23, 18, 8:26 am
  #333  
 
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It would be nice if bhrubin would start a new and improved "Marriott Plat Premier with Ambassador status & Ambassador Experiences" thread which contained mostly experiences.
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Old Jul 23, 18, 9:13 am
  #334  
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Originally Posted by txpenny View Post
It would be nice if bhrubin would start a new and improved "Marriott Plat Premier with Ambassador status & Ambassador Experiences" thread which contained mostly experiences.
I think this thread will do, despite the discontent of a spurious few,

Since I started this thread on April 30, I’ve only had stays at the following six (6) hotels...with plenty of data points demonstrating the value of Ambassador service.

(1) Prince Gallery Tokyo Kioicho for 3 nights, May 2018, Expert Review here: https://www.flyertalk.com/hotel-revi...d-service-2620

Highlights:

(a) BRG of $234 approved
(b) granted 7:15 am early check in despite Your24 officially declined, obviously due to Ambassador status...in spite of no one at front desk indicating any recognition beyond my Platinum status.
(c) upgraded to Kioicho Suite despite SNAs declined, obviously pre-assigned upgrade due to Ambassador status
(d) treated like gold by entire hotel staff throughout stay, recognized by name by concierge staff, front desk staff, restaurant staff, valets, and lounge staff...in spite of no one at front desk indicating any recognition beyond my Platinum status

(2) Suiran Kyoto for 5 nights, May 2018 Expert Review here: https://www.flyertalk.com/hotel-revi...g-service-2621

Highlights:

(a) Pre-upgraded over 6 months in advance to best non-suite Premier Room on award stay, obviously due to Ambassador status
(b) negotiated further paid upgrade to Presidential Suite at fantastic rate, obviously due to Ambassador status
(c) concierge arranged every Michelin restaurant booking we requested, so much so that we had to cancel a few!
(d) treated like gold by entire hotel staff throughout stay, recognized by name by almost everyone on staff.,all despite no one recognizing or mentioning that I had anything more than Platinum status. Amazing.
(e) provided extra air con fan units in suite bedroom and suite living room to ensure my comfort, something obviously done ONLY due to my Ambassador status
(f) provided private dining room for free (normally a $350 charge per use) for every breakfast and dinner in order to have it cooled to 19 C for my comfort, something obviously done ONLY due to my Ambassador status
(g) met by GM to apologize for air con semi-fail on our first night, probably due to my Ambassador status
(h) opened up riverside lounge restaurant an hour early for us to have iced coffees one morning on my request, obviously due to my Ambassador status

(3) Ritz Carlton Kyoto for 2 nights, May 2018 Expert Review here: https://www.flyertalk.com/hotel-revi...-recovery-2624

Highlights:

(a) upgraded on award stay to Suite Kamogawa, probably due to service recovery for poor concierge service pre-arrival and possibly due to my known Ambassador status—because I told them of my status!
(b) met Guest Relations Manager on arrival, met GM on departure
(c) concierge got it together in the end

(4) St Regis Osaka for 3 nights, May 2018 Expert Review here: https://www.flyertalk.com/hotel-revi...ew-issues-2626

Highlights:

(a) upgraded on award stay to best room category available despite being sold out for several weddings
(b) treated like gold at every step, including manager greeting in arrival and in room check in on arrival, manager handling car service payment on arrival when credit card wouldn’t go things, recognized by most HIMEL staff throughout stay, entirely due to my Ambassador status
(c) recognized by name in elevator by executive chef who knew we’d dine with him for our last night, invited us for a special anniversary dinner—which turned out to be Michelin worthy highlight meal of our stay in Osaka, obviously due to my Ambassador status
(d) received special treatment and VIP seating at hotel bar every time, obviously due to Ambassador status
(e) met with Director of Rooms in stay and at end of stay, almost certainly due to Ambassador status

(5) Westin San Jose for 2 nights for nephew’s wedding, late June 2018

Highlights:

(a) allowed to bring our 110 lb Ridgeback despite 50 lb weight limit, obviously due to my Ambassador status and repeat business
(b) upgraded to nicer Studio Suite without request, obviously due to Ambassador status and repeat business...despite no one at front desk saying anything about more than Platinum status. Amazing.
(c) rate adjusted/reduced by almost half after moved due to air con preference to smaller Studio Suite
(d) treated like gold be every staff member, most of whom know us all by name, obviously due to Ambassador stays and repeat business
(e) treated to free drinks in bar by restaurant manager during false fire alarm, recognized even though we’d never previously met, evens with our dog, obviously due to VIP Ambassador status

(6) St Regis San Francisco for 3 nights, early July 2018

Highlights:

(a) upgraded to my favorite Metropolitan Suite (with specially installed blackout shades for me) on a paid entry level stay, obviously due to my Ambassador status and repeat business
(b) allowed to bring our 110 lb Rhodesian Ridgebabck for 2nd time despite 35 lb weight limit, obviously due to Ambassador status and repeat business
(c) allowed to "check in" from 11:15 am despite Your24 being officially declined, actually brought straight to suite without any check in or mention of any status...obviously due to Ambassador status and related business
(d) recognized by almost everyone in hotel, originally due to Ambassador status but also due to my repeat business
(e) given priority seating at restaurant every time, obviously due to Ambassador status and repeat bsuiness
(f) given priority seating at bar, even with our dog, due to Ambassador status and repeat business
(f) treated like gold as always, even taken to suite without official check in, allowed to check in later when it was convenient as we left for dog walk!

Imagine that one can get such VIP treatment despite not a single person at any front desk mentioning my Ambassador/VIP status! Of course, three of those hotels didn’t even check us in at the front desk, instead providing a truly luxurious experience by checking us inin the comfort of our room or suite. That doesn’t happen at Marriott portfolio hotels, even at JW Marriott or Edition hotels...ever. It happens at proper luxury hotels, though...and especially when you’re a VIP—even if they don’t call you one.

Imagine that anyone uncomfortable with any element of such recognition could just let their Ambassador know--so that hotels don't treat you with any special treatment or recognition. Just as my Ambassador impresses on the hotels the critical importance of air conditioning for me, someone else's Ambassador can impress on hotels the concomitant need to avoid recognition. The key element here is that Ambassador service provides a far more personalized and individual experience for your stays--something that is largely unknown at most Marriott brands and which is far more common in the SPG luxury brands.

Oops.

Starwood Ambassador service doesn’t always happen in a vacuum, as seems to be the case with the current trial Marriott “concierge/Ambassador” experiment to introduce the concept into the Marriott universe. Starwood Ambassador service happens also in conjunction with the hotels at which we stay. The Ambassador and management teams at hotels can work together to personalize and enhance a menber’s stay. It doesn’t happen as some special magical recognition moment at check-in; it happens as enhanced and elevated service and special treatment throughout one’s stay.

Marriott is copying everything Starwood does for its elites. It stands to reason that Marriott is also planning for the new Ambassador program to copy Starwood’s, as well. The current Marriott “concierge/Ambassador” trial run doesn’t even come close, as evidenced by the dearth of any examples at all in any of the many Marriott threads on the subject.

For the record, I’ll be back again at the StR San Francisco over Labor Day weekend (3 nights), at the StR Florence at end of Sept/early Oct (5 nights), at La Bandita Townhouse Pienza (my first ever Design) in early Oct (3 nights), at Atlantis by Giardino Zurich (Design) in Oct (2 nights), and at the StR Bal Harbour for the Ft Lauderdale Boat Show end of Oct/early Nov (5 nights). I know I'll be back at the StR San Francisco in Nov and Dec, as well--other hotel stays TBD. More highlights to come, even though Design Hotels like LBT and Alantis officially don’t recognize Platinum/Ambassador status in same way.

Last edited by bhrubin; Jul 23, 18 at 4:34 pm
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Old Jul 23, 18, 9:54 am
  #335  
 
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Originally Posted by bhrubin View Post


(6) St Regis San Francisco for 3 nights, early July 2018

Highlights:

(a) upgraded to my favorite Metropolitan Suite (with specially installed blackout shades for me) on a paid entry level stay, obviously due to my Ambassador status and repeat business
(b) allowed to bring our 110 lb Rhodesian Ridgebabck for 2nd time despite 35 lb weight limit, obviously due to Ambassador status and repeat business
(c) allowed to "check in" from 11:15 am despite Your24 being officially declined, actually brought straight to suite without any check in or mention of any status...obviously due to Ambassador status and related business
(d) recognized by almost everyone in hotel, originally due to Ambassador status but also due to my repeat business
(e) given priority seating at restaurant every time, obviously due to Ambassador status and repeat bsuiness
(f) given priority seating at bar, even with our dog, due to Ambassador status and repeat business
(f) treated like gold as always, even taken to suite without official check in, allowed to check in later when it was convenient as we left for dog walk!

Imagine that one can get such VIP treatment despite not a single person at any front desk mentioning my Ambassador/VIP status! Of course, three of those hotels didn’t even check us in at the front desk, instead providing a truly luxurious experience by checking us inin the comfort of our room or suite. That doesn’t happen at Marriott portfolio hotels, even at JW Marriott or Edition hotels...ever. It happens at proper luxury hotels, though...and especially when you’re a VIP—even if they don’t call you one.

Imagine that anyone uncomfortable with any element of such recognition could just let their Ambassador know--so that hotels don't treat you with any special treatment or recognition. Just as my Ambassador impresses on the hotels the critical importance of air conditioning for me, someone else's Ambassador can impress on hotels the concomitant need to avoid recognition. The key element here is that Ambassador service provides a far more personalized and individual experience for your stays--something that is largely unknown at most Marriott brands and which is far more common in the SPG luxury brands.

Oops.

For the record, I’ll be back again at the StR San Francisco over Labor Day weekend (3 nights), at the StR Florence at end of Sept/early Oct (5 nights), at La Bandita Townhouse Pienza (my first ever Design) in early Oct (3 nights), at Atlantis by Giardino Zurich (Design) in Oct (2 nights), and at the StR Bal Harbour for the Ft Lauderdale Boat Show end of Oct/early Nov (5 nights). I know I'll be back at the StR San Francisco in Nov and Dec, as well--other hotel stays TBD. More highlights to come, even though Design Hotels like LBT and Alantis officially don’t recognize Platinum/Ambassador status in same way.
Not yet reach ambassador status in SPG, but will have 2 consecutive stays at St Regis San Francisco on 26-29 August and 31 August to 2nd September.

Would like to compare the treatment between regular ambassador SPG vs normal first timer PLT
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Old Jul 23, 18, 10:02 am
  #336  
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Originally Posted by kaizen7 View Post
Not yet reach ambassador status in SPG, but will have 2 consecutive stays at St Regis San Francisco on 26-29 August and 31 August to 2nd September.

Would like to compare the treatment between regular ambassador SPG vs normal first timer PLT
Haha, you're on--though I must concede it may not be a fair comparison for a regular Ambassador guest versus me at this particular St Regis--since I am such a frequent guest there.

But since we'll overlap, maybe we can meet at the bar for a drink over Aug 31 - Sept 2?
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Old Jul 23, 18, 11:52 am
  #337  
 
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Originally Posted by bhrubin View Post
But since we'll overlap, maybe we can meet at the bar for a drink over Aug 31 - Sept 2?
Hmmm .... after all this discussion, I'm beginning to think a "Do" is in order! Who's in?!
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Old Jul 23, 18, 12:36 pm
  #338  
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Originally Posted by SunshineStay View Post
I would even go so far to express my hope that Marriott will closely monitor the amount of people with ambassadors to either raise or lower the spending limit to ensure that not too much people get an ambassador. That would benefit its users and ensure its usefulness.
Selfishness is a bad trait
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Old Jul 23, 18, 1:36 pm
  #339  
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Another data point for Ambassador service:

I had several dinners in spring at The Lambs Club in the Chatwal Luxury Collection hotel in NYC and at Clink in the Liberty Luxury Collection hotel in Boston--but the points never properly posted, as is so common with SPG dining when not staying at the hotel. But the dining spend qualifies for points (and bonus) with SPG.

So I simply emailed copies of my credit card invoices to my Ambassador showing the charges. The points (and my concomitant 4x bonus) were posted to my account within a few days. Easy, simple, wonderful. And a lot of points!

FWIW, I highly recommend both The Lambs Club and Clink!
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Old Jul 23, 18, 9:52 pm
  #340  
 
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Originally Posted by bhrubin View Post
Haha, you're on--though I must concede it may not be a fair comparison for a regular Ambassador guest versus me at this particular St Regis--since I am such a frequent guest there.

But since we'll overlap, maybe we can meet at the bar for a drink over Aug 31 - Sept 2?
It is not
Personally I think being a frequent guest will give you better treatment compare to just ambassador status.

Sure for the meet up
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Old Jul 24, 18, 3:04 am
  #341  
 
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Originally Posted by MasterGeek View Post
Selfishness is a bad trait
The whole point of the ambassador program is in exclusiveness and the additional benefits such a program should provide. If too many people get an ambassador then there will be less exclusiveness and also less benefits. That doesn't serve any purpose and then you can just stay with Plat Premier status at 75 nights and give additional suite upgrade vouchers or something else at reaching higher night- or stay-levels.

I surely hope that the 20k$ limit was well thought out.
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Old Jul 24, 18, 6:28 am
  #342  
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Originally Posted by bhrubin View Post
Haha, you're on--though I must concede it may not be a fair comparison for a regular Ambassador guest versus me at this particular St Regis--since I am such a frequent guest there.
..Something we did test I'm one of the apparently better looked after Ambassador guests and only got a pre-arrival email and an upgrade to a rather inconveniently shaped corner room.
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Old Jul 24, 18, 8:46 am
  #343  
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Originally Posted by SunshineStay View Post
The whole point of the ambassador program is in exclusiveness and the additional benefits such a program should provide. If too many people get an ambassador then there will be less exclusiveness and also less benefits. That doesn't serve any purpose and then you can just stay with Plat Premier status at 75 nights and give additional suite upgrade vouchers or something else at reaching higher night- or stay-levels.

I surely hope that the 20k$ limit was well thought out.
100 nights and $20,000 isn't much of a threshold. As much as I and others have griped about $20,000 -- particularly if you're in the Middle East or Asia, where room rates are much cheaper -- it seems like the night threshold should have been raised to 125 or even 150. Maybe the 100 nights will be butt-in-bed nights and exclude nights from credit card bonuses, events and the like.

It's very disappointing that we're almost to August and no terms and conditions have been released.
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Old Jul 24, 18, 10:33 am
  #344  
 
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Originally Posted by hockeyinsider View Post
100 nights and $20,000 isn't much of a threshold. As much as I and others have griped about $20,000 -- particularly if you're in the Middle East or Asia, where room rates are much cheaper -- it seems like the night threshold should have been raised to 125 or even 150. Maybe the 100 nights will be butt-in-bed nights and exclude nights from credit card bonuses, events and the like.

It's very disappointing that we're almost to August and no terms and conditions have been released.
I will hit that every year in early June.
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Old Jul 24, 18, 10:54 am
  #345  
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Originally Posted by kaizen7 View Post
It is not
Personally I think being a frequent guest will give you better treatment compare to just ambassador status.

Sure for the meet up

We stayed there earlier this month (just missed bhrubin by a few days) and were extremely pleased by our elite recognition (I just made Ambassador a few months ago)

We were upgraded to a Metropolitan Suite (my understanding is the suite is privately referred to as the "Rubin Suite" since it has the (awesome) custom black out curtains in the bedroom) We also received nice welcome gifts. Mostly just really excellent service throughout our stay. We have stayed at the St. Regis before (maybe 5 times in the last 12 years) Not what one would call a frequent guest.

I do find that we receive amazing service at the St. Regis hotels we have visited (of the 10 or so we have tried the only slight disappointment was St. Regis Rome) It's one of our favorite brands.

My real "test run" of my Ambassador status will be on our October trip to Paris and Greece. We will be celebrating a big anniversary and it will be the first time I ask my Ambassador to reach out in advance to the hotels.
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Last edited by damon88; Jul 24, 18 at 11:39 am
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