Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Aug 6, 2019, 6:03 am
#2746
Join Date: Jan 2014
Posts: 687
Reason for some people getting elevated treatment -
https://thepointsguy.com/guide/marri...-elite-status/
https://thepointsguy.com/guide/marri...-elite-status/
Aug 6, 2019, 6:46 am
#2747
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
How much you want to get TPG got an invite in exchange for "leaked" coverage of the program
Aug 6, 2019, 7:36 am
#2748
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,802
Interesting that rc reserve properties and rc yacht are instructed to provide elite benefits for cobalts but not bvlgari properties
Aug 6, 2019, 9:55 am
#2749
Join Date: Oct 2009
Posts: 502
Wonder how many DYKWIAs will badger hotel employees to nominate them for Cobalt lol
Aug 6, 2019, 11:00 am
#2750
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Aug 9, 2019, 1:36 pm
#2751
Join Date: Jan 2009
Location: ATL
Programs: DL DM, 2 MM, UA Silver (thanks Marriott!), Marriott Ambassador
Posts: 293
Help! How do I get a new Ambassador?
Had the same Ambassador for quite some time and, although I have not been demanding at all, I feel like they provide no assistance when I really need it. Has anyone successfully changed out people on the other end? How did you request a change and did it get better? Thanks!
Aug 9, 2019, 2:19 pm
#2752
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Ping the Lurkers for a new one
Aug 15, 2019, 7:06 am
#2753
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,734
Had an unpleasant experience today. Staying at the Fontecruz in Lisbon (Not sure how this hotel is a 5 star hotel, it feels like a 4 star hotel).
I had a Your24 request approved 3 days out to check in early (mind you it wasn't that early as well, I requested a 1 pm early check in). And upon arrival the room was not ready. I don't understand why hotels do this. I mean you had the option to reject the request rather than raise my expectations.
On another note, as an ambassador elite, it seems like that level only can be to Balcony rooms and not to suites (this is from a letter that was given to me from the GM).
I was one of those who had the privilege to be part of the Ambassador service prior to it being a published benefit, back then it was fantastic. However, that's not the case anymore. I sent a note to my ambassador showing my displeasure and asking to change the Ambassador. Sadly, his response was and has always been robotic like. Hopefully will see some results soon.
I had a Your24 request approved 3 days out to check in early (mind you it wasn't that early as well, I requested a 1 pm early check in). And upon arrival the room was not ready. I don't understand why hotels do this. I mean you had the option to reject the request rather than raise my expectations.
On another note, as an ambassador elite, it seems like that level only can be to Balcony rooms and not to suites (this is from a letter that was given to me from the GM).
I was one of those who had the privilege to be part of the Ambassador service prior to it being a published benefit, back then it was fantastic. However, that's not the case anymore. I sent a note to my ambassador showing my displeasure and asking to change the Ambassador. Sadly, his response was and has always been robotic like. Hopefully will see some results soon.
Aug 15, 2019, 8:37 am
#2754
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 98
Had an unpleasant experience today. Staying at the Fontecruz in Lisbon (Not sure how this hotel is a 5 star hotel, it feels like a 4 star hotel).
I had a Your24 request approved 3 days out to check in early (mind you it wasn't that early as well, I requested a 1 pm early check in). And upon arrival the room was not ready. I don't understand why hotels do this. I mean you had the option to reject the request rather than raise my expectations.
On another note, as an ambassador elite, it seems like that level only can be to Balcony rooms and not to suites (this is from a letter that was given to me from the GM).
I was one of those who had the privilege to be part of the Ambassador service prior to it being a published benefit, back then it was fantastic. However, that's not the case anymore. I sent a note to my ambassador showing my displeasure and asking to change the Ambassador. Sadly, his response was and has always been robotic like. Hopefully will see some results soon.
I had a Your24 request approved 3 days out to check in early (mind you it wasn't that early as well, I requested a 1 pm early check in). And upon arrival the room was not ready. I don't understand why hotels do this. I mean you had the option to reject the request rather than raise my expectations.
On another note, as an ambassador elite, it seems like that level only can be to Balcony rooms and not to suites (this is from a letter that was given to me from the GM).
I was one of those who had the privilege to be part of the Ambassador service prior to it being a published benefit, back then it was fantastic. However, that's not the case anymore. I sent a note to my ambassador showing my displeasure and asking to change the Ambassador. Sadly, his response was and has always been robotic like. Hopefully will see some results soon.
We look forward to hearing from you.
Aug 15, 2019, 11:00 am
#2755
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,734
Thank you for your message. We’d like to look into this. Could you please send us more information via private message or email us at [email protected] ?
We look forward to hearing from you.
We look forward to hearing from you.
Aug 18, 2019, 9:11 pm
#2756
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
For those of us that have an ambassador... Does your ambassador ever reach out to you proactively, or does he or she ever check in with you?
Aug 18, 2019, 9:21 pm
#2757
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 838
Aug 18, 2019, 9:25 pm
#2758
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
But you may prefer something else, which is OK, too. Just let your Ambassador know what your expectations are, and see how you and your Ambassador can negotiate to work it out so that it's a good fit for you both.
Good luck!
Aug 18, 2019, 9:42 pm
#2759
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
Once or twice my Ambassador sent me an email that was an ad for some promo in which I had no interest: spam with a personal touch. She was also very eager to combine my SPG and MR accounts as soon as that was possible but I said no as the accounts were messed up.
Aug 19, 2019, 3:26 am
#2760
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 381
