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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Aug 22, 19, 4:14 am   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885
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Old Jul 17, 19, 6:40 am
  #2746  
 
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,841
Originally Posted by dimramon View Post
Is the number on the phone app the right number for ambassador service?
It's always answered by the "titanium line", and never overly helpful.

What it boils down to is that I am always told to just call the hotel myself.
Some examples:
- Airport pickup in Mumbai
- Questions about parking in The Hague
- ...
I called the number again. Needed my wife added to a reservation. The agent asked for her name and said she was added to the reservation. When we get to the hotel, we found out she hadn't been added.

I feel like every time I've called has been a complete and utter waste of time.
I think their usefulness has gone down the drain, along with the points I am missing that nobody seemed to care about.
dimramon is offline  
Old Jul 17, 19, 7:27 am
  #2747  
 
Join Date: Jan 2014
Posts: 338
Originally Posted by dimramon View Post
I called the number again. Needed my wife added to a reservation. The agent asked for her name and said she was added to the reservation. When we get to the hotel, we found out she hadn't been added.

I feel like every time I've called has been a complete and utter waste of time.
I think their usefulness has gone down the drain, along with the points I am missing that nobody seemed to care about.
Advice on this specific topic outside of the general compliant: I use the chat function on the app to message the hotel directly on the day of arrival, take a screenshot when they reply and send to my wife. That way it's documented with the hotel itself.
longtimereader firstimeposter is offline  
Old Aug 6, 19, 6:03 am
  #2748  
 
Join Date: Jan 2014
Posts: 338
Reason for some people getting elevated treatment -

https://thepointsguy.com/guide/marri...-elite-status/
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longtimereader firstimeposter is offline  
Old Aug 6, 19, 6:46 am
  #2749  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,571
How much you want to get TPG got an invite in exchange for "leaked" coverage of the program
UA-NYC is offline  
Old Aug 6, 19, 7:36 am
  #2750  
 
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Gold, Skywards : Gold
Posts: 1,404
Interesting that rc reserve properties and rc yacht are instructed to provide elite benefits for cobalts but not bvlgari properties
kaizen7 is offline  
Old Aug 6, 19, 9:55 am
  #2751  
 
Join Date: Oct 2009
Posts: 449
Wonder how many DYKWIAs will badger hotel employees to nominate them for Cobalt lol
swintec is offline  
Old Aug 6, 19, 11:00 am
  #2752  
Marriott 25+ BadgeAman Contributor Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,526
Originally Posted by kaizen7 View Post
Interesting that rc reserve properties and rc yacht are instructed to provide elite benefits for cobalts but not bvlgari properties
Bulgari is a different animal altogether. Bulgari uses Marriott’s booking/distribution system and uses Marriott’s Luxury team to manage its properties, but it isn’t a Marriott function in any other way. Bulgari owns the brand and properties and obviously doesn’t want to be included in any way with Marriott Bonvoy or even Marriott. Ritz-Carlton Reserve and Ritz-Carlton Yachts already have a Marriott-owned brand in their names, so including them to some degree makes more sense.

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bhrubin is online now  
Old Aug 9, 19, 1:36 pm
  #2753  
 
Join Date: Jan 2009
Location: ATL
Programs: DL DM 1MM, UA Silver (thanks Marriott!), Marriott Ambassador
Posts: 74
Help! How do I get a new Ambassador?

Had the same Ambassador for quite some time and, although I have not been demanding at all, I feel like they provide no assistance when I really need it. Has anyone successfully changed out people on the other end? How did you request a change and did it get better? Thanks!
resolute is offline  
Old Aug 9, 19, 2:19 pm
  #2754  
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,571
Ping the Lurkers for a new one
UA-NYC is offline  
Old Aug 15, 19, 7:06 am
  #2755  
 
Join Date: Nov 2010
Location: SFO
Programs: Marriott Ambassador, Skywards Platinum
Posts: 2,993
Had an unpleasant experience today. Staying at the Fontecruz in Lisbon (Not sure how this hotel is a 5 star hotel, it feels like a 4 star hotel).

I had a Your24 request approved 3 days out to check in early (mind you it wasn't that early as well, I requested a 1 pm early check in). And upon arrival the room was not ready. I don't understand why hotels do this. I mean you had the option to reject the request rather than raise my expectations.

On another note, as an ambassador elite, it seems like that level only can be to Balcony rooms and not to suites (this is from a letter that was given to me from the GM).

I was one of those who had the privilege to be part of the Ambassador service prior to it being a published benefit, back then it was fantastic. However, that's not the case anymore. I sent a note to my ambassador showing my displeasure and asking to change the Ambassador. Sadly, his response was and has always been robotic like. Hopefully will see some results soon.
LovetoTravel83 is offline  
Old Aug 15, 19, 8:37 am
  #2756  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 42
Originally Posted by LovetoTravel83 View Post
Had an unpleasant experience today. Staying at the Fontecruz in Lisbon (Not sure how this hotel is a 5 star hotel, it feels like a 4 star hotel).

I had a Your24 request approved 3 days out to check in early (mind you it wasn't that early as well, I requested a 1 pm early check in). And upon arrival the room was not ready. I don't understand why hotels do this. I mean you had the option to reject the request rather than raise my expectations.

On another note, as an ambassador elite, it seems like that level only can be to Balcony rooms and not to suites (this is from a letter that was given to me from the GM).

I was one of those who had the privilege to be part of the Ambassador service prior to it being a published benefit, back then it was fantastic. However, that's not the case anymore. I sent a note to my ambassador showing my displeasure and asking to change the Ambassador. Sadly, his response was and has always been robotic like. Hopefully will see some results soon.
Thank you for your message. We’d like to look into this. Could you please send us more information via private message or email us at [email protected] ?
We look forward to hearing from you.
bhrubin likes this.
Marriott Bonvoy Lurker III is offline  
Old Aug 15, 19, 11:00 am
  #2757  
 
Join Date: Nov 2010
Location: SFO
Programs: Marriott Ambassador, Skywards Platinum
Posts: 2,993
Originally Posted by Marriott Bonvoy Lurker III View Post
Thank you for your message. We’d like to look into this. Could you please send us more information via private message or email us at [email protected] ?
We look forward to hearing from you.
Thank you. Email sent.
LovetoTravel83 is offline  
Old Aug 18, 19, 9:11 pm
  #2758  
 
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,841
For those of us that have an ambassador... Does your ambassador ever reach out to you proactively, or does he or she ever check in with you?
dimramon is offline  
Old Aug 18, 19, 9:21 pm
  #2759  
 
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; HH Dia; Bonvoy Amb; Hertz PC; National EE; AXP Plat; Chase CSR; Citi Prestige; WDW Passh
Posts: 754
Originally Posted by dimramon View Post
For those of us that have an ambassador... Does your ambassador ever reach out to you proactively, or does he or she ever check in with you?
No and no.
lbbzman is offline  
Old Aug 18, 19, 9:25 pm
  #2760  
Aman Contributor BadgeMarriott 25+ Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,526
Originally Posted by dimramon View Post
For those of us that have an ambassador... Does your ambassador ever reach out to you proactively, or does he or she ever check in with you?
Rarely--but then that's what I would expect and what I prefer. I reach out when I need her; I don't bother her when I don't.

But you may prefer something else, which is OK, too. Just let your Ambassador know what your expectations are, and see how you and your Ambassador can negotiate to work it out so that it's a good fit for you both.

Good luck!
bhrubin is online now  

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