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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Jan 2, 20, 9:43 pm   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

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Old Jun 24, 18, 4:47 pm
  #256  
 
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Originally Posted by MSPeconomist View Post
I'm not so sure it's a good thing that a hotel's F&B manager recognizes your dog.
Or a good thing that the hotel would vary its policy. Some other guests, for example, might not want to share their experience at the hotel with even the best behaved large dog. And, of course, calling one's ambassador to ask for help bringing a large dog to a high end hotel is certain to get the attention of staff.
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Old Jun 24, 18, 8:34 pm
  #257  
 
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Some travelers seem to live solely to "get the attention of staff", without realizing that the ...-kissing to their face is guaranteed to be accompanied by ridiculing them in the back-of-house...
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Old Jun 28, 18, 4:37 pm
  #258  
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Originally Posted by C17PSGR View Post
I'm assuming they'll define it as points earning activity as traditionally used by Marriott but the guy running the program is a Starwood guy and folks over on the other board claim they don't earn points for dining, bar, spa, etc. Not sure that's right though as I haven't pulled my SPG bills and compared them.
The new Marriott loyalty program website indicates:

https://members.marriott.com/earn/

DINE: EARN POINTS.

Earn points across all brands on room rate and other incidentals that can be charged to your room, such as dining and spa.
That suggests strongly to me what may be eligible as "qualified spend" towards Ambassador status.
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Old Jun 28, 18, 6:23 pm
  #259  
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Originally Posted by bhrubin View Post
The new Marriott loyalty program website indicates:

https://members.marriott.com/earn/



That suggests strongly to me what may be eligible as "qualified spend" towards Ambassador status.
It fails to say whether all brands earn the same number of points per dollar spent.
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Old Jun 28, 18, 6:45 pm
  #260  
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Originally Posted by MSPeconomist View Post
It fails to say whether all brands earn the same number of points per dollar spent.
You've misunderstood. I was not referring to how many points are earned; I was referring only to the qualified spend towards the $20K requirement for Ambassador status.
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Old Jun 28, 18, 6:57 pm
  #261  
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No, what was posted today says that food, spa, etc. will earn (SOME, perhaps very minimal) points at all Starriott brands, but it does NOT state how many points (per dollar or equivalent in foreign currency) or say that the number of points earned per dollar will be the same at all brands, not for F&B, spa services, etc. nor for room rates.

Also, IMO there's no statement that I can immediately find that clarifies whether taxes will earn points in the new program. I assume not, but I don't see any rule either way.
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Old Jul 1, 18, 12:19 pm
  #262  
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Just another data point: the StR San Francisco yesterday officially denied my Your24 request for 12 pm noon check in today...but they this morning re-submitted it and already have our upgraded Metropolitan Suite ready for us at 11 am. We’re on our way.
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Old Jul 1, 18, 2:11 pm
  #263  
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Originally Posted by bhrubin View Post
Just another data point: the StR San Francisco yesterday officially denied my Your24 request for 12 pm noon check in today...but they this morning re-submitted it and already have our upgraded Metropolitan Suite ready for us at 11 am. We’re on our way.
Thanks for the data point. We are hoping for 2 PM check in. Would you recommend requesting the day before our stay or the morning of?

As you know we will be there right after you!
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Old Jul 1, 18, 2:24 pm
  #264  
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Originally Posted by bhrubin View Post
Just another data point: the StR San Francisco yesterday officially denied my Your24 request for 12 pm noon check in today...but they this morning re-submitted it and already have our upgraded Metropolitan Suite ready for us at 11 am. We’re on our way.
How was your upgrade relayed to you? app, email, phone call?
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Old Jul 1, 18, 2:42 pm
  #265  
 
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Originally Posted by bhrubin View Post
Just another data point: the StR San Francisco yesterday officially denied my Your24 request for 12 pm noon check in today...but they this morning re-submitted it and already have our upgraded Metropolitan Suite ready for us at 11 am. We’re on our way.
Is it normally that difficult to check in early at SPG properties without using the Your24 process? For example, I had a redeye back east last week and called the hotel to see if I could check in early. The allowed me to check in at 11, gave me a great suite upgrade, and also gave me a 4 PM checkout the following day.
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Old Jul 1, 18, 3:36 pm
  #266  
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Originally Posted by C17PSGR View Post
Is it normally that difficult to check in early at SPG properties without using the Your24 process? For example, I had a redeye back east last week and called the hotel to see if I could check in early. The allowed me to check in at 11, gave me a great suite upgrade, and also gave me a 4 PM checkout the following day.
That's the funny thing. For over 12 years I had wonderful success arranging early check ins when I needed them before Your24. In the past 5 years I have not been impressed with Your24- I probably have at best a 20% success rate. I suppose there are so many factors influencing success. I suspect that some of the very factors that have influenced my stellar SNA record (using them on top tier properties and booking far in advance) are the ones that contribute to my poor success rate with Your24. In my experience the hotels that give me instant approval are the more basic brands and not St. Regis or Luxury Collection.
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Old Jul 1, 18, 6:08 pm
  #267  
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Originally Posted by damon88 View Post
Thanks for the data point. We are hoping for 2 PM check in. Would you recommend requesting the day before our stay or the morning of?

As you know we will be there right after you!
I’d make the request ASAP. That gives the hotel more notice and more opportunity to approve IMO.
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Old Jul 1, 18, 6:13 pm
  #268  
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Originally Posted by t1c View Post
How was your upgrade relayed to you? app, email, phone call?
I saw that I’d been upgraded by checking the status of my reservation on spg.com. But I was upgraded well in advance (maybe 4 weeks?), probably more because I’m a frequent guest at this StR and only a little because I’m an Ambassador guest.

FWIW I also chose to stay here when the AAA rate was a mere $340. That’s about as low as I’ve ever seen here. So you know it’s a low occupancy/low demand period for the hotel.
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Old Jul 1, 18, 6:17 pm
  #269  
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Originally Posted by C17PSGR View Post
Is it normally that difficult to check in early at SPG properties without using the Your24 process? For example, I had a redeye back east last week and called the hotel to see if I could check in early. The allowed me to check in at 11, gave me a great suite upgrade, and also gave me a 4 PM checkout the following day.
There is no good answer for that question for all SPG hotels! I’m sure it varies widely based on many unrelated factors. In this case, as a frequent guest, I know the hotel worked to ensure they check me in as early as possible...and I also knew that it they couldn’t make it happen, it wasn’t possible to do it!

Sometimes they can check me in early, and sometimes they can’t. I’ve usually had very good luck getting checked in an hour or two before the official check in time, but then the StR Atlanta in April didn’t bother to check me in until several hours later than that official time. The Prince Gallery Tokyo Kioicho in May checked us in around 7 am after our early morning arrival into HND; I never even bothered to submit a Your24. And they even still upgraded us to a Kioi Suite.
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Old Jul 1, 18, 6:22 pm
  #270  
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Originally Posted by damon88 View Post
That's the funny thing. For over 12 years I had wonderful success arranging early check ins when I needed them before Your24. In the past 5 years I have not been impressed with Your24- I probably have at best a 20% success rate. I suppose there are so many factors influencing success. I suspect that some of the very factors that have influenced my stellar SNA record (using them on top tier properties and booking far in advance) are the ones that contribute to my poor success rate with Your24. In my experience the hotels that give me instant approval are the more basic brands and not St. Regis or Luxury Collection.
That’s funny: I’ve had better luck with Your24 with the luxury brands, but then I stay a lot more often at those brands, too.

I would expect that Your24 shifting to a 100 night Ambassador benefit from a 75 night benefit, not to mention the $20K req’t, should make it a bit easier for hotels to make Your24 work—again still depending on many factors. But I look at it as a wonderful perk to enjoy when it’s possible, not as something to expect or to depend on as a rule.
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