Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

    Hide Wikipost
Old Mar 25, 19, 5:58 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
Wiki Link
Generic ambassador email address: [email protected]
Print Wikipost

Reply

Old Apr 12, 19, 6:40 pm
  #2416  
Marriott 5+ BadgeHyatt Contributor Badge
 
Join Date: Jan 2011
Location: SFO, NYC, HKG
Programs: UA 1K, AA EXP; Starriott Ambassador; Hyatt Globalist; IHG Plat Amb; Hilton Diamond
Posts: 2,284
I have also been slightly happier with Ambassador status as of late.

The main difference is that since Bonvoyification, hotels finally recognize Ambassador as a higher status tier than Platinum and Titanium. I have gotten some stellar upgrades thanks to my newly named status and due to pre-planning on my part. I always book the cheapest best room. As of late, I've gotten ridiculous upgrades at the Ritz Langkawi, W Bali, and Ren Bali, Gotten elevated treatment everywhere else too.

I also switched Ambassador recently and am relieved by it, given my old one just completely abandoned me. The new ambassador is professional and responsive and eager to help — though I haven't used her much yet.
damon88 and bhrubin like this.
helvetic is offline  
Reply With Quote
Old Apr 17, 19, 11:20 pm
  #2417  
Marriott Contributor Badge
 
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Marriott Ambassador/LTG, Qatar Platinum
Posts: 747
After having a not-so-good Ambassador at first, I requested a change and got a new Ambassador I’ve been very happy with.

I recently contacted my Ambassador with requests to post a missing Design Hotels stay as well as modify two reservations to add extra guests to the rooms since Marriott’s garbage app and site aren’t built with functionality in mind. I received a response that “due to internal policy” they’re not allowed to post Design Hotels stays and instead have to prod those properties to process their own paperwork to post the stays to Marriott accounts, while for one of my stays, since it’s prepaid, they’re unable to add an extra guest to the room while for the other stay, the hotel needed to be contacted to request the change. It’s been two days now and the other stay hasn’t been modified yet to reflect the change in guests.

I’m not sure what the point of Ambassador service is if Ambassadors are powerless to do anything in the constraining environment that is Marriott. I really like my Ambassador personally and appreciate the help I get, but the stupid rules in place coupled with features that counterintuitively require an extra step and no guarantee [cough Your24 cough] make this status level seem like nothing more than a poorly-conceived marketing gimmick.

khabah
khabah is offline  
Reply With Quote
Old Apr 18, 19, 1:04 am
  #2418  
Hilton 25+ BadgeMarriott 25+ Badge
 
Join Date: Dec 2013
Location: Homeless
Programs: M&M SEN; AC SE100k; Qatar Plat; HH Dia; SPG AMB100; Hyatt Globalist; Fairmont Plat
Posts: 1,834
Originally Posted by khabah View Post
I recently contacted my Ambassador with requests to post a missing Design Hotels stay. I received a response that “due to internal policy” they’re not allowed to post Design Hotels stays and instead have to prod those properties to process their own paperwork to post the stays to Marriott accounts, while for one of my stays, since it’s prepaid, they’re unable to add an extra guest to the room while for the other stay, the hotel needed to be contacted to request the change. It’s been two days now and the other stay hasn’t been modified yet to reflect the change in guests.


Sorry for your suboptimal experience, but mine was very different.

Yesterday I contacted my ambassador via e-mail regarding a missing Design Hotel stay. I sent the request at 3am her time zone and attached the receipt in my e-mail. At 8:15am her time zone she answered me back saying she posted the stay to my account. I logged in, and points were there indeed.

I doubt she starts work much earlier than 8am (maybe 7am) so given how quick this was taken care of, it does not look like she had to go back to the hotel for "paperwork". She most likely had the power to check my account herself, notice points were not there, and add the points immediately.
escape4 is offline  
Reply With Quote
Old Apr 18, 19, 2:14 am
  #2419  
Marriott Contributor Badge
 
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Marriott Ambassador/LTG, Qatar Platinum
Posts: 747
Originally Posted by escape4 View Post
Sorry for your suboptimal experience, but mine was very different.

Yesterday I contacted my ambassador via e-mail regarding a missing Design Hotel stay. I sent the request at 3am her time zone and attached the receipt in my e-mail. At 8:15am her time zone she answered me back saying she posted the stay to my account. I logged in, and points were there indeed.

I doubt she starts work much earlier than 8am (maybe 7am) so given how quick this was taken care of, it does not look like she had to go back to the hotel for "paperwork". She most likely had the power to check my account herself, notice points were not there, and add the points immediately.
See, this is why I called BS. I sent my Ambassador my folio as well, but still got this response:

”Due to our internal policy I am not allowed to post stays in Design Hotels™, sorry about it. Rest assured I notified the property that you did not receive the credit and they will add your stay soon. Usually it takes 10 working days after check out for hotels to credit stays. If you do not receive the posting by next week, please let me know and I will be happy to escalate this.”

So I don’t get points but your Ambassador sticks yours in. Bah!

khabah
khabah is offline  
Reply With Quote
Old Apr 18, 19, 3:36 am
  #2420  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 79,162
To me, what matters is that the Ambassador is handling the issue, not whether she can fix it immediately herself. What would be unacceptable would be a response saying that *you* need to contact the hotel yourself.
RogerD408 likes this.
MSPeconomist is offline  
Reply With Quote
Old Apr 18, 19, 5:38 pm
  #2421  
 
Join Date: Jan 2016
Location: Ex-ORD
Programs: UA: 1K, Marriott: Annual Ambassador, Lifetime Grandfather
Posts: 277
I had a points stay at the Renaissance Austin (TX) last weekend. I just booked a normal room, nothing special. I've stayed at this hotel before (over the past 5 years), on both points and cash stays. Last weekend's stay was the nearest booked to my birthday.

I was pre-upgraded into a very nice corner suite (huge room!), and a bottle of sparkling wine and a handwritten card "from my Ambassador" were in the room upon my arrival. This was a wonderful touch, and a nice surprise, especially on a points stay.

+1 to my Ambassador.

-mvitale

C17PSGR, damon88, bhrubin and 2 others like this.
mvitale is offline  
Reply With Quote
Old Apr 18, 19, 6:13 pm
  #2422  
 
Join Date: May 2006
Location: Vancouver/Toronto/Hong Kong
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 266
Since I am from HK, my current one is from China and the service is absolutely horrendous. Does anyone have experience in requesting a new ambassador from US? Or does the program specify that you can only be served from the same region as your mailing address?
l380 is online now  
Reply With Quote
Old Apr 18, 19, 7:20 pm
  #2423  
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 5,666
Originally Posted by l380 View Post
Since I am from HK, my current one is from China and the service is absolutely horrendous. Does anyone have experience in requesting a new ambassador from US? Or does the program specify that you can only be served from the same region as your mailing address?
I suspect if you said that you'd rather have an Ambassador in a US timezone that you'd have no problems. I'm skeptical that American ones will necessarily be better than Chinese, though I will note that I've had what I think is a Japanese Ambassador on the general Ambassador line a few times and they've always been quite impressive.
EuropeanPete is offline  
Reply With Quote
Old Apr 18, 19, 8:08 pm
  #2424  
Marriott 25+ BadgeAman Contributor Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador, UA Plat/LT Gold, AA Gold
Posts: 7,328
Originally Posted by l380 View Post
Since I am from HK, my current one is from China and the service is absolutely horrendous. Does anyone have experience in requesting a new ambassador from US? Or does the program specify that you can only be served from the same region as your mailing address?
I'd think getting a new Ambassador wouldn't be a problem at all--even if you want one as far away as in the USA. But I'd think that requesting a much better Ambassador from a closer time zone would be more prudent?
bhrubin is offline  
Reply With Quote
Old Apr 18, 19, 9:47 pm
  #2425  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 84
Originally Posted by l380 View Post
Since I am from HK, my current one is from China and the service is absolutely horrendous. Does anyone have experience in requesting a new ambassador from US? Or does the program specify that you can only be served from the same region as your mailing address?
Hi l380,

We would like to help forward your request to be assigned a new Ambassador to the Ambassador management team, if you could provide your account details to us via private mail here or by email below.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Marriott Bonvoy Lurker II is offline  
Reply With Quote
Old Apr 21, 19, 6:28 pm
  #2426  
 
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Diamond/Marriott Plat
Posts: 2,528
My son and I just had an amazing stay at the Hotel Zachary, right across the street from Wrigley Field. My Ambassador is fantastic and she helped confirm a room with a view and some goodies for my son. Definitely a memorable stay!






TWA Guy is offline  
Reply With Quote
Old Apr 23, 19, 8:36 am
  #2427  
Aman Contributor BadgeMarriott 25+ Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador, UA Plat/LT Gold, AA Gold
Posts: 7,328
Suite upgrades at both RC Bacara Santa Barbara and RC Half Moon Bay (award stays)

My Ambassador has done it again: despite being completely sold out, the Ritz-Carlton Bacara Santa Barbara has now pre-upgraded us before arrival later this afternoon to a One Bedroom Suite (garden view). The RC Half Moon Bay already had pre-upgraded us earlier this week to a Guest House Firepit One Bedroom Suite for our stay next week.

So now both the RC Bacara Santa Barbara (5 nights) and RC Half Moon Bay (2 nights) have pre-upgraded us on award stays to suites for our 9th wedding anniversary trip up the coast.

I’d say my Ambassador and my Ambassador status are paying huge dividends yet again.
C17PSGR, damon88, escape4 and 2 others like this.
bhrubin is offline  
Reply With Quote
Old Apr 24, 19, 12:16 am
  #2428  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
Posts: 2,314
Here’s a weird one. My husband periodically transfers his points to me since I have the higher status. With SPG, of course, we could just transfer ourselves online. With Marriott we have to call, which we always do through the Titanium line, since it’s often in the evening or on weekends when my Ambassador is off and I hate bothering her with trivial requests.The transaction with the typically friendly phone reps usually takes less than 5 minutes after they speak to my husband and verify his authorization.

But when we called today we got the rudest agent. After verifying me he brusquely insisted that he was not allowed to help me since I was “an Ambassador which was above his Level”. WTH?

This was definitely a HUACA situation (and sure enough the next rep swiftly assisted us) but later I regretted not getting his name.

Somehow I don’t think that’s what Marriott had in mind.
bhrubin likes this.
damon88 is online now  
Reply With Quote
Old Apr 24, 19, 5:36 am
  #2429  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Marriott Lifetime Platinum, SPG- Lifetime Plat
Posts: 1,380
Originally Posted by damon88 View Post
Here’s a weird one. My husband periodically transfers his points to me since I have the higher status. With SPG, of course, we could just transfer ourselves online. With Marriott we have to call, which we always do through the Titanium line, since it’s often in the evening or on weekends when my Ambassador is off and I hate bothering her with trivial requests.The transaction with the typically friendly phone reps usually takes less than 5 minutes after they speak to my husband and verify his authorization.

But when we called today we got the rudest agent. After verifying me he brusquely insisted that he was not allowed to help me since I was “an Ambassador which was above his Level”. WTH?

This was definitely a HUACA situation (and sure enough the next rep swiftly assisted us) but later I regretted not getting his name.

Somehow I don’t think that’s what Marriott had in mind.
Just curious if you are able to do more than 100k per year as it states on the website?
MikeFly is offline  
Reply With Quote
Old Apr 24, 19, 5:59 am
  #2430  
Suspended
 
Join Date: Apr 2019
Programs: Marriott Ambassador
Posts: 117
Originally Posted by MikeFly View Post
Just curious if you are able to do more than 100k per year as it states on the website?
This came up for me with legacy Marriott Rewards. I was told at the time you could surpass the transfer limit if the account the points were being transferred to needed the points for an immediate booking. This is an area Marriott could improve. For example, allowing unlimited transfers between linked family accounts. Another idea is allowing women or men on maternity leave or sick leave (say cancer treatment) to pause their account and maintain status. It would be great PR and help a small number of customers out.
itravelalot is offline  
Reply With Quote

Thread Tools
Search this Thread