Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Feb 22, 2019, 10:45 pm
#2026
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
There's a renowned traditional Austrian restaurant in the historic LC property in Salzburg.
There's also a very good restaurant (with a good wine list) in the Westin Verasa Napa.
Westin St Francis in SF has a good restaurant in its lobby, although it's always been closed when I've stayed there, so no personal experience.
W Minneapolis has a very good (and expensive) steak house (with a pretty good wine list). BANK in the downtown Westin is also good.
RC Hong Kong has good restaurants, Italian and Chinese.
One could have a lot of fun with Michelin quality restaurants in Starriotts, but make sure that the spend counts as some of these restaurants are probably just tenants that operate independently of the hotel and, at least under the legacy Starwood rules, wouldn't earn points. There are also a few jurisdictions where points cannot be earned on wine and other alcohol, so this might not count for the Ambassador spend requirement either.
There's also a very good restaurant (with a good wine list) in the Westin Verasa Napa.
Westin St Francis in SF has a good restaurant in its lobby, although it's always been closed when I've stayed there, so no personal experience.
W Minneapolis has a very good (and expensive) steak house (with a pretty good wine list). BANK in the downtown Westin is also good.
RC Hong Kong has good restaurants, Italian and Chinese.
One could have a lot of fun with Michelin quality restaurants in Starriotts, but make sure that the spend counts as some of these restaurants are probably just tenants that operate independently of the hotel and, at least under the legacy Starwood rules, wouldn't earn points. There are also a few jurisdictions where points cannot be earned on wine and other alcohol, so this might not count for the Ambassador spend requirement either.
Don’t forget 2 Michelin Star Falco on the 27th floor of the Westin Leipzig. We really loved it.
Winter Garden by Caino at the St Regis Florence has 1 Star. So does the Bayview at the President Wilson Geneva.
Another favorite of ours is Bazaar at SLS Los Angeles.
I can’t swear it but I believe we earned points for our restaurant spend.
Feb 22, 2019, 11:27 pm
#2028
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
I just called, using the number in the app.
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very late (3AM). I also asked if they could arrange a pickup at the airport.
She tried multiple times to add a note and it doesn't work. She tells me she'll call the hotel and will return shortly.
She returns and tells me the hotel has been informed. I inquire about transportation, and she has no clue what I am asking. She says there's a number on the website of the hotel that I can call to get that arranged. I asked if she can contact the hotel to get that arranged for me, and she says she cannot do that. I ask why, since I often request hotels to arrange for a pickup.
I ask to speak to a supervisor. Supervisor repeats the same story, saying if I want a pickup, I need to take care of it.
At that point, I ask what the point of the ambassador service is, since they won't do anything for me.
The supervisor's response was: "oh, you're an ambassador guest?".
I responded with a "yes, and I just learned that I can't count on this service for anything", and I ended the conversation.
I guess I will call the hotel to get this taken care of...
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very late (3AM). I also asked if they could arrange a pickup at the airport.
She tried multiple times to add a note and it doesn't work. She tells me she'll call the hotel and will return shortly.
She returns and tells me the hotel has been informed. I inquire about transportation, and she has no clue what I am asking. She says there's a number on the website of the hotel that I can call to get that arranged. I asked if she can contact the hotel to get that arranged for me, and she says she cannot do that. I ask why, since I often request hotels to arrange for a pickup.
I ask to speak to a supervisor. Supervisor repeats the same story, saying if I want a pickup, I need to take care of it.
At that point, I ask what the point of the ambassador service is, since they won't do anything for me.
The supervisor's response was: "oh, you're an ambassador guest?".
I responded with a "yes, and I just learned that I can't count on this service for anything", and I ended the conversation.
I guess I will call the hotel to get this taken care of...
Last edited by dimramon; Feb 22, 2019 at 11:32 pm
Feb 22, 2019, 11:48 pm
#2029
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
I just called, using the number in the app.
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very late (3AM). I also asked if they could arrange a pickup at the airport.
She tried multiple times to add a note and it doesn't work. She tells me she'll call the hotel and will return shortly.
She returns and tells me the hotel has been informed. I inquire about transportation, and she has no clue what I am asking. She says there's a number on the website of the hotel that I can call to get that arranged. I asked if she can contact the hotel to get that arranged for me, and she says she cannot do that. I ask why, since I often request hotels to arrange for a pickup.
I ask to speak to a supervisor. Supervisor repeats the same story, saying if I want a pickup, I need to take care of it.
At that point, I ask what the point of the ambassador service is, since they won't do anything for me.
The supervisor's response was: "oh, you're an ambassador guest?".
I responded with a "yes, and I just learned that I can't count on this service for anything", and I ended the conversation.
I guess I will call the hotel to get this taken care of...
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very late (3AM). I also asked if they could arrange a pickup at the airport.
She tried multiple times to add a note and it doesn't work. She tells me she'll call the hotel and will return shortly.
She returns and tells me the hotel has been informed. I inquire about transportation, and she has no clue what I am asking. She says there's a number on the website of the hotel that I can call to get that arranged. I asked if she can contact the hotel to get that arranged for me, and she says she cannot do that. I ask why, since I often request hotels to arrange for a pickup.
I ask to speak to a supervisor. Supervisor repeats the same story, saying if I want a pickup, I need to take care of it.
At that point, I ask what the point of the ambassador service is, since they won't do anything for me.
The supervisor's response was: "oh, you're an ambassador guest?".
I responded with a "yes, and I just learned that I can't count on this service for anything", and I ended the conversation.
I guess I will call the hotel to get this taken care of...
Again though maybe I am just lucky but I love my Ambassador. We speak all the time, she sent me pics a few weeks ago of her nephew's birthday party and a short video. I can count on her for help 100% of the time, she takes notes diligently and upon my request(usually at a new hotel I have never stayed at), she will contact the GM prior to my arrival to make sure all my requests will be met. I couldn't be happier.
Feb 23, 2019, 12:22 am
#2030
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
The Ambassador number does sometimes divert to a non-Ambassador line without warning, though last time it happened to me I had an excellent agent so I wonder if it’s the old SPG Platinum team.
Feb 23, 2019, 12:57 am
#2031
Join Date: Jul 2015
Posts: 88
I read yours and others that have these issues and I don't get it. You should have a direct phone number to your ambassador. If he/she is not there the voicemail should instruct you to push 0 and a general ambassador agent should pick up. Or you can call the Amb 800 number to speak to one.
Of course, my Ambassador's direct line still goes to voicemail, which doesn't help me solve an immediate issue.
The issue I'm alerting to is that the Ambassador number simply doesn't connect to anyone right now, but rings indefinitely or disconnects after the usual slew of "Thanks for calling, SPG data breach blah blah" alerts.
Feb 23, 2019, 1:14 am
#2032
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
The phone number in the app has, as far as I can remember, always showed the "Titanium" general line. The Ambassador #, as Mikebor references, is separate - it answers "Thanks for calling the Ambassador team" immediately. I can't remember the phone tree there ever routing me to a standard queue.
Of course, my Ambassador's direct line still goes to voicemail, which doesn't help me solve an immediate issue.
The issue I'm alerting to is that the Ambassador number simply doesn't connect to anyone right now, but rings indefinitely or disconnects after the usual slew of "Thanks for calling, SPG data breach blah blah" alerts.
Of course, my Ambassador's direct line still goes to voicemail, which doesn't help me solve an immediate issue.
The issue I'm alerting to is that the Ambassador number simply doesn't connect to anyone right now, but rings indefinitely or disconnects after the usual slew of "Thanks for calling, SPG data breach blah blah" alerts.
Feb 23, 2019, 4:44 am
#2033
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
I must be missing something. The contact number in my legacy SPG account where I have Ambassador status is identical to the contact number in legacy Marriott account where I have Titanium status. Both end in 4229. Do I have the wrong number?
Feb 23, 2019, 6:17 am
#2034
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
You are! The Ambassador line ends in x85. I’ll send you a PM.
Feb 23, 2019, 6:25 am
#2035
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I just called, using the number in the app.
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very late (3AM). I also asked if they could arrange a pickup at the airport.
She tried multiple times to add a note and it doesn't work. She tells me she'll call the hotel and will return shortly.
She returns and tells me the hotel has been informed. I inquire about transportation, and she has no clue what I am asking. She says there's a number on the website of the hotel that I can call to get that arranged. I asked if she can contact the hotel to get that arranged for me, and she says she cannot do that. I ask why, since I often request hotels to arrange for a pickup.
I ask to speak to a supervisor. Supervisor repeats the same story, saying if I want a pickup, I need to take care of it.
At that point, I ask what the point of the ambassador service is, since they won't do anything for me.
The supervisor's response was: "oh, you're an ambassador guest?".
I responded with a "yes, and I just learned that I can't count on this service for anything", and I ended the conversation.
I guess I will call the hotel to get this taken care of...
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very late (3AM). I also asked if they could arrange a pickup at the airport.
She tried multiple times to add a note and it doesn't work. She tells me she'll call the hotel and will return shortly.
She returns and tells me the hotel has been informed. I inquire about transportation, and she has no clue what I am asking. She says there's a number on the website of the hotel that I can call to get that arranged. I asked if she can contact the hotel to get that arranged for me, and she says she cannot do that. I ask why, since I often request hotels to arrange for a pickup.
I ask to speak to a supervisor. Supervisor repeats the same story, saying if I want a pickup, I need to take care of it.
At that point, I ask what the point of the ambassador service is, since they won't do anything for me.
The supervisor's response was: "oh, you're an ambassador guest?".
I responded with a "yes, and I just learned that I can't count on this service for anything", and I ended the conversation.
I guess I will call the hotel to get this taken care of...
For years with Hyatt, whenever I want to arrange airport transportation through the hotel, I've just called my Private Line Agent, now My Hyatt Concierge. There was never any question of "my" person not contacting the hotel to arrange this.
If Starriott Ambassadors cannot take care of this task, what good are they?
If Starriott Ambassadors cannot take care of this task, what good are they?
Feb 23, 2019, 6:34 am
#2036
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
For years with Hyatt, whenever I want to arrange airport transportation through the hotel, I've just called my Private Line Agent, now My Hyatt Concierge. There was never any question of "my" person not contacting the hotel to arrange this.
If Starriott Ambassadors cannot take care of this task, what good are they?
If Starriott Ambassadors cannot take care of this task, what good are they?
Feb 23, 2019, 6:34 am
#2037
Join Date: Mar 2016
Location: everywhere
Programs: Hilton Gold, IHG Spire, Hyatt Globalist , Bonvoy Titanium United Silver AA Platinum, AS Gold 75K
Posts: 97
LOL Starriott! I love this.... And to answer your question I don't think they are good for anything but apparently a lot of people here find them of great value. I guess its a luck of the draw kind of situation.
Feb 23, 2019, 7:28 am
#2038
Join Date: Jan 2005
Programs: AA EXP, UA Silver (Thanks Marriott!), Marriott Lifetime Titanium & Hyatt Globalist
Posts: 642
Feb 23, 2019, 7:34 am
#2039
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
As an “international” member I actually have two different numbers - apparently international toll and toll free. Both are American numbers (which in itself is the most crazy thing here) and neither connects to the Ambassador line.
Feb 23, 2019, 7:36 am
#2040
Join Date: Jan 2005
Programs: AA EXP, UA Silver (Thanks Marriott!), Marriott Lifetime Titanium & Hyatt Globalist
Posts: 642
i just read through some of my correspondence with my ambassador and I have a phone number that ends in xx89. Do you need that number?