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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Aug 22, 19, 4:14 am   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885
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Old Feb 22, 19, 11:11 am
  #2026  
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Join Date: Sep 2009
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It wasn't personalized nor IMO even very professional or competent, but for years Marriott made a big fuss about the special PP reservations line, which was just about the only "benefit" of PP beyond the annual gift.
MSPeconomist is offline  
Old Feb 22, 19, 9:58 pm
  #2027  
 
Join Date: Aug 2017
Location: Singapore
Programs: FB PFL, Accor Plat, Marriott Bonvoy Élite Ambassador, Emirates Plat, Air Caraibes Diam, SQ PPS
Posts: 24
Design hotels

More and more design hotels are leaving Marriott rewards. Two of my favourites since last August.

QUOTE=darnold;30809267]This morning, the Ambassador line rings and rings for me with no answer.

Tried three times, after my ambassador failed to respond for days about a reservation issue... regarding a stay that is now just hours away. And my ambassador is pretty great.

Corporate office doesn't even see the hotel (a Design Hotel in Malta) in the system anymore.

The systemic tech failures undermine this program to well below acceptable levels of service.[/QUOTE]
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Old Feb 22, 19, 10:45 pm
  #2028  
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Join Date: Jun 2003
Location: La Jolla, CA
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Originally Posted by MSPeconomist View Post
There's a renowned traditional Austrian restaurant in the historic LC property in Salzburg.

There's also a very good restaurant (with a good wine list) in the Westin Verasa Napa.

Westin St Francis in SF has a good restaurant in its lobby, although it's always been closed when I've stayed there, so no personal experience.

W Minneapolis has a very good (and expensive) steak house (with a pretty good wine list). BANK in the downtown Westin is also good.

RC Hong Kong has good restaurants, Italian and Chinese.

One could have a lot of fun with Michelin quality restaurants in Starriotts, but make sure that the spend counts as some of these restaurants are probably just tenants that operate independently of the hotel and, at least under the legacy Starwood rules, wouldn't earn points. There are also a few jurisdictions where points cannot be earned on wine and other alcohol, so this might not count for the Ambassador spend requirement either.

Don’t forget 2 Michelin Star Falco on the 27th floor of the Westin Leipzig. We really loved it.

Winter Garden by Caino at the St Regis Florence has 1 Star. So does the Bayview at the President Wilson Geneva.

Another favorite of ours is Bazaar at SLS Los Angeles.

I can’t swear it but I believe we earned points for our restaurant spend.
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Old Feb 22, 19, 11:04 pm
  #2029  
 
Join Date: Jul 2015
Posts: 75
Originally Posted by darnold View Post
This morning, the Ambassador line rings and rings for me with no answer.
Is anyone else able to get through to the main Ambassador line at this time? Simply not even picking up the phone for your "most valued members" for a day really says it all...
darnold is online now  
Old Feb 22, 19, 11:27 pm
  #2030  
 
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
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I just called, using the number in the app.
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very late (3AM). I also asked if they could arrange a pickup at the airport.
She tried multiple times to add a note and it doesn't work. She tells me she'll call the hotel and will return shortly.
She returns and tells me the hotel has been informed. I inquire about transportation, and she has no clue what I am asking. She says there's a number on the website of the hotel that I can call to get that arranged. I asked if she can contact the hotel to get that arranged for me, and she says she cannot do that. I ask why, since I often request hotels to arrange for a pickup.
I ask to speak to a supervisor. Supervisor repeats the same story, saying if I want a pickup, I need to take care of it.
At that point, I ask what the point of the ambassador service is, since they won't do anything for me.
The supervisor's response was: "oh, you're an ambassador guest?".
I responded with a "yes, and I just learned that I can't count on this service for anything", and I ended the conversation.

I guess I will call the hotel to get this taken care of...

Last edited by dimramon; Feb 22, 19 at 11:32 pm
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Old Feb 22, 19, 11:48 pm
  #2031  
 
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
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Originally Posted by dimramon View Post
I just called, using the number in the app.
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very late (3AM). I also asked if they could arrange a pickup at the airport.
She tried multiple times to add a note and it doesn't work. She tells me she'll call the hotel and will return shortly.
She returns and tells me the hotel has been informed. I inquire about transportation, and she has no clue what I am asking. She says there's a number on the website of the hotel that I can call to get that arranged. I asked if she can contact the hotel to get that arranged for me, and she says she cannot do that. I ask why, since I often request hotels to arrange for a pickup.
I ask to speak to a supervisor. Supervisor repeats the same story, saying if I want a pickup, I need to take care of it.
At that point, I ask what the point of the ambassador service is, since they won't do anything for me.
The supervisor's response was: "oh, you're an ambassador guest?".
I responded with a "yes, and I just learned that I can't count on this service for anything", and I ended the conversation.

I guess I will call the hotel to get this taken care of...
I read yours and others that have these issues and I don't get it. You should have a direct phone number to your ambassador. If he/she is not there the voicemail should instruct you to push 0 and a general ambassador agent should pick up. Or you can call the Amb 800 number to speak to one. If you aren't satisfied with their help ask for a supervisor like you did. Obviously make sure the supervisor has your account pulled up before continuing. And if the supervisor doesn't get it done for you then ask for an ambassador manager. They will speak to you and trust me, they will do their best to resolve your issues and make you happy.

Again though maybe I am just lucky but I love my Ambassador. We speak all the time, she sent me pics a few weeks ago of her nephew's birthday party and a short video. I can count on her for help 100% of the time, she takes notes diligently and upon my request(usually at a new hotel I have never stayed at), she will contact the GM prior to my arrival to make sure all my requests will be met. I couldn't be happier.
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Old Feb 23, 19, 12:22 am
  #2032  
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The Ambassador number does sometimes divert to a non-Ambassador line without warning, though last time it happened to me I had an excellent agent so I wonder if it’s the old SPG Platinum team.
EuropeanPete is online now  
Old Feb 23, 19, 12:57 am
  #2033  
 
Join Date: Jul 2015
Posts: 75
Originally Posted by EuropeanPete View Post
The Ambassador number does sometimes divert to a non-Ambassador line without warning, though last time it happened to me I had an excellent agent so I wonder if it’s the old SPG Platinum team.
Originally Posted by dimramon View Post
I just called, using the number in the app.
Originally Posted by mikebor View Post
I read yours and others that have these issues and I don't get it. You should have a direct phone number to your ambassador. If he/she is not there the voicemail should instruct you to push 0 and a general ambassador agent should pick up. Or you can call the Amb 800 number to speak to one.
The phone number in the app has, as far as I can remember, always showed the "Titanium" general line. The Ambassador #, as Mikebor references, is separate - it answers "Thanks for calling the Ambassador team" immediately. I can't remember the phone tree there ever routing me to a standard queue.

Of course, my Ambassador's direct line still goes to voicemail, which doesn't help me solve an immediate issue.

The issue I'm alerting to is that the Ambassador number simply doesn't connect to anyone right now, but rings indefinitely or disconnects after the usual slew of "Thanks for calling, SPG data breach blah blah" alerts.
darnold is online now  
Old Feb 23, 19, 1:14 am
  #2034  
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Join Date: Jan 2011
Location: HKG, SFO, NYC
Programs: UA 1K, AA EXP; Starriott Ambassador; Hyatt Globalist; IHG Spire Amb; Hilton Diamond; Accor Gold
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Originally Posted by darnold View Post
The phone number in the app has, as far as I can remember, always showed the "Titanium" general line. The Ambassador #, as Mikebor references, is separate - it answers "Thanks for calling the Ambassador team" immediately. I can't remember the phone tree there ever routing me to a standard queue.

Of course, my Ambassador's direct line still goes to voicemail, which doesn't help me solve an immediate issue.

The issue I'm alerting to is that the Ambassador number simply doesn't connect to anyone right now, but rings indefinitely or disconnects after the usual slew of "Thanks for calling, SPG data breach blah blah" alerts.
I've had this issue a bunch recently… very annoying!
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Old Feb 23, 19, 4:44 am
  #2035  
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Originally Posted by EuropeanPete View Post
The Ambassador number does sometimes divert to a non-Ambassador line without warning, though last time it happened to me I had an excellent agent so I wonder if it’s the old SPG Platinum team.
I must be missing something. The contact number in my legacy SPG account where I have Ambassador status is identical to the contact number in legacy Marriott account where I have Titanium status. Both end in 4229. Do I have the wrong number?
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Old Feb 23, 19, 6:17 am
  #2036  
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Originally Posted by margarita girl View Post


I must be missing something. The contact number in my legacy SPG account where I have Ambassador status is identical to the contact number in legacy Marriott account where I have Titanium status. Both end in 4229. Do I have the wrong number?
You are! The Ambassador line ends in x85. I’ll send you a PM.
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Old Feb 23, 19, 6:25 am
  #2037  
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Originally Posted by dimramon View Post
I just called, using the number in the app.
Someone from "titanium something" said hi and asked how they could help.
I asked them to put a note in my reservation saying I would be arriving very late (3AM). I also asked if they could arrange a pickup at the airport.
She tried multiple times to add a note and it doesn't work. She tells me she'll call the hotel and will return shortly.
She returns and tells me the hotel has been informed. I inquire about transportation, and she has no clue what I am asking. She says there's a number on the website of the hotel that I can call to get that arranged. I asked if she can contact the hotel to get that arranged for me, and she says she cannot do that. I ask why, since I often request hotels to arrange for a pickup.
I ask to speak to a supervisor. Supervisor repeats the same story, saying if I want a pickup, I need to take care of it.
At that point, I ask what the point of the ambassador service is, since they won't do anything for me.
The supervisor's response was: "oh, you're an ambassador guest?".
I responded with a "yes, and I just learned that I can't count on this service for anything", and I ended the conversation.

I guess I will call the hotel to get this taken care of...
For years with Hyatt, whenever I want to arrange airport transportation through the hotel, I've just called my Private Line Agent, now My Hyatt Concierge. There was never any question of "my" person not contacting the hotel to arrange this.

If Starriott Ambassadors cannot take care of this task, what good are they?
MSPeconomist is offline  
Old Feb 23, 19, 6:34 am
  #2038  
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Originally Posted by MSPeconomist View Post
For years with Hyatt, whenever I want to arrange airport transportation through the hotel, I've just called my Private Line Agent, now My Hyatt Concierge. There was never any question of "my" person not contacting the hotel to arrange this.

If Starriott Ambassadors cannot take care of this task, what good are they?
Yes, expected service from an Ambassador, however, as the OP stated, he wasn't talking to an Ambassador. I do believe the Titanium agents should have some ability/willingness to step up their game when speaking with an Ambassador guest should they get routed to their phone. I call it backup?
RogerD408 is offline  
Old Feb 23, 19, 6:34 am
  #2039  
 
Join Date: Mar 2016
Location: everywhere
Programs: Hilton Diamond, IHG Spire, Hyatt Globalist , Bonvoy Titanium United Silver
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Originally Posted by MSPeconomist View Post
Starriott Ambassadors cannot take care of this task, what good are they?
LOL Starriott! I love this.... And to answer your question I don't think they are good for anything but apparently a lot of people here find them of great value. I guess its a luck of the draw kind of situation.
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Old Feb 23, 19, 7:28 am
  #2040  
 
Join Date: Jan 2005
Programs: AA EXP & Marriott Platinum Premier (& Lifetime Platinum)
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Originally Posted by EuropeanPete View Post


You are! The Ambassador line ends in x85. I’ll send you a PM.
Interesting. I checked the app, my Apple wallet card, etc. and the only phone number I have is the 4229 number. But, I can always direct dial my ambassador and press 0.
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