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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Jan 2, 20, 9:43 pm   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

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Old Jan 16, 19, 5:06 pm
  #1936  
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
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Originally Posted by jsmilton View Post

As for my travel plans. I had about 200 paid ($50k+) BIB nights with Marriott/Starwood hotels

...

I'm sure I will re-qualify for Ambassador for 2020 however I anticipate my nights will be a more even split between Marriott and Hilton(65 BIB nights in 2018) for no other reason than I'm annoyed.
Does Hyatt not work for you? If I had 200 paid nights and $50,000 in spend every year I wouldn't give Marriott a paid night and a single penny over 100 nights and $20,000. It's not like spending $25,000 and staying 125 nights gets you additional suite upgrade certificates or bonus points.

What about IHG's Intercontinental and the ambassador status there? Your spend should qualify for this program.

You should send an email to Marriott.

Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president for loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
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Old Jan 16, 19, 5:58 pm
  #1937  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
I'm having mostly good experiences lately. On one hand, I wanted to check on a the value between a point/confirmed upgrade vs a paid suite for a particular stay. I called my Omaha based ambassador, who answered the phone and greeted me by name. I explained the question, she asked whether I would like to stay on hold while she contacted the hotel, or would prefer to be called back. I stayed on the line, she sorted it out, noted that it was a birthday for a friend stay, and said she will request the hotel to do something. I'll report back on that.

On the other hand, I checked in at a Marriott that I stay at a few times a year and was greeted as an ambassador at check in. I received an upgrade to a higher floor .... even though suites showed available on the app ... and I'd guess were actually available since there was less than 10 people in the concierge lounge on the times I was in there.

So, I'm still seeing service delivery on the Omaha end but inconsistency at the property level.
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Old Jan 16, 19, 6:56 pm
  #1938  
 
Join Date: Mar 2003
Posts: 1,069
Originally Posted by hockeyinsider View Post
Does Hyatt not work for you? If I had 200 paid nights and $50,000 in spend every year I wouldn't give Marriott a paid night and a single penny over 100 nights and $20,000. It's not like spending $25,000 and staying 125 nights gets you additional suite upgrade certificates or bonus points.

What about IHG's Intercontinental and the ambassador status there? Your spend should qualify for this program.

You should send an email to Marriott.

Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president for loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
Do any of the listed executives actually reply to emails ? Or are the emails just forwarded to customer service to reply ?
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Old Jan 16, 19, 7:45 pm
  #1939  
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Originally Posted by Mister Nice View Post


Do any of the listed executives actually reply to emails ? Or are the emails just forwarded to customer service to reply ?
Flueck called me this summer after trading an email. We spoke for about 30 minutes.
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Old Jan 16, 19, 7:49 pm
  #1940  
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Originally Posted by C17PSGR View Post
On the other hand, I checked in at a Marriott that I stay at a few times a year and was greeted as an ambassador at check in. I received an upgrade to a higher floor .... even though suites showed available on the app ... and I'd guess were actually available since there was less than 10 people in the concierge lounge on the times I was in there.
It's easy for properties and their apologists to claim the Marriott inventory was incorrect, but considering this is happening so often I really don't think Marriott's inventory management could be that off, this much. If it was, it would be impacting the sale of regular rooms, which would show up on the company's revenue reports to shareholders at some point.

It's obviously becoming a talking point for properties that play games, especially those managed by third parties, to blame Marriott and claim no suites are available.
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Old Jan 17, 19, 6:26 am
  #1941  
 
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Originally Posted by hockeyinsider View Post
Flueck called me this summer after trading an email. We spoke for about 30 minutes.
That is actually quite impressive. Kudos to him ! Very refreshing to hear . All too often , executive emails are just passed along to customer service for a canned response .
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Old Jan 17, 19, 7:52 am
  #1942  
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Join Date: Jan 2011
Location: SIN & HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,304
Originally Posted by hockeyinsider View Post
Does Hyatt not work for you? If I had 200 paid nights and $50,000 in spend every year I wouldn't give Marriott a paid night and a single penny over 100 nights and $20,000. It's not like spending $25,000 and staying 125 nights gets you additional suite upgrade certificates or bonus points.

What about IHG's Intercontinental and the ambassador status there? Your spend should qualify for this program.

You should send an email to Marriott.

Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president for loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
Can't speak for OP, but given my cross-chain stats are probably not far off at 200+ and probably $35k+ across chains… here are my thoughts on the competition:

- Hyatt: the only true great competitor, and this is my #1 choice these days. and, they incentivize me to stay beyond thee 60nights requirement with extra TSUs
- Hilton: given I have status from just a credit card, no point in me putting nights here, and I enjoy the occasional stay with Diamond benefits only at top-tier hiltons (Conrads, WAs) or in remote places where it's the only option, though I do think the benefits are one tier below SPG
- IHG: I enjoy the occasional IC stay, and the convenient airport Holiday Inn (/Express), though there's not enough high-end properties for my liking and the benefits are lacking
- Shangri-La: I'm starting to discover this program and like it more and more. have had some very pleasant hotels stays in a few of their hotels and the program looks appealing. i'm considering using it more when I'm in Asia


These days I'm feeling less and less like making the push on SPG nights. This is starkly different from even just 1 year ago, where I would pick SPG over anything else (even Hyatt) most of the time.
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Old Jan 17, 19, 7:36 pm
  #1943  
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I just received an email (over David Flueck's signature) inviting me to participate in a survey about Ambassador Service.

Did anyone else get this?
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Old Jan 17, 19, 7:50 pm
  #1944  
 
Join Date: Feb 2018
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Originally Posted by MSPeconomist View Post
I just received an email (over David Flueck's signature) inviting me to participate in a survey about Ambassador Service.

Did anyone else get this?
nope

Would be interesting to know what is asked by the survey.

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Old Jan 17, 19, 8:18 pm
  #1945  
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It was pretty basic: rate the service over the last four months, then write about what's good, what's bad, and what you would suggest.
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Old Jan 17, 19, 8:24 pm
  #1946  
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Ha, well I'm sure they're in for a surprise with this survey. Hope they take the results seriously.
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Old Jan 17, 19, 8:28 pm
  #1947  
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The email does "personally thank you for your patience" during the merger and talk about "helping us improve."
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Old Jan 18, 19, 6:44 am
  #1948  
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Originally Posted by MSPeconomist View Post
I just received an email (over David Flueck's signature) inviting me to participate in a survey about Ambassador Service.

Did anyone else get this?
I didn't, but my colleague who has had ambassador service since August but has never been contacted by his ambassador did.
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Old Jan 18, 19, 2:59 pm
  #1949  
 
Join Date: Jan 2017
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I've been an ambassador elite since late 2017. My ambassador has been fantastic thus far over the past 1+ year, being super proactive with helping me out with some tricky stay planning for my wedding and my honeymoon. She has saved me so much time by being able to take care of things for me so I don't have to pick up the phone and wait on hold. I've really appreciated her assistance over the past year. I feel like this level of service (saving your valuable time) is the whole reason why this program was created.

But she's been "on vacation" for almost an entire month, continuously. No auto-response saying that she is away and here's who to contact instead. All my e-mails get routed to the general ambassador support desk. I hope she's just out temporarily, because I don't know if her replacement would be as good.
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Old Jan 18, 19, 3:37 pm
  #1950  
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At least your email is being forwarded somewhere. Mine has been going into a black hole.
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