Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Jan 16, 2019, 6:56 pm
#1936
Join Date: Mar 2003
Posts: 1,232
Does Hyatt not work for you? If I had 200 paid nights and $50,000 in spend every year I wouldn't give Marriott a paid night and a single penny over 100 nights and $20,000. It's not like spending $25,000 and staying 125 nights gets you additional suite upgrade certificates or bonus points.
What about IHG's Intercontinental and the ambassador status there? Your spend should qualify for this program.
You should send an email to Marriott.
Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president for loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
What about IHG's Intercontinental and the ambassador status there? Your spend should qualify for this program.
You should send an email to Marriott.
Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president for loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
Jan 16, 2019, 7:45 pm
#1937
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Jan 16, 2019, 7:49 pm
#1938
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
On the other hand, I checked in at a Marriott that I stay at a few times a year and was greeted as an ambassador at check in. I received an upgrade to a higher floor .... even though suites showed available on the app ... and I'd guess were actually available since there was less than 10 people in the concierge lounge on the times I was in there.
It's obviously becoming a talking point for properties that play games, especially those managed by third parties, to blame Marriott and claim no suites are available.
Jan 17, 2019, 7:52 am
#1940
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Does Hyatt not work for you? If I had 200 paid nights and $50,000 in spend every year I wouldn't give Marriott a paid night and a single penny over 100 nights and $20,000. It's not like spending $25,000 and staying 125 nights gets you additional suite upgrade certificates or bonus points.
What about IHG's Intercontinental and the ambassador status there? Your spend should qualify for this program.
You should send an email to Marriott.
Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president for loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
What about IHG's Intercontinental and the ambassador status there? Your spend should qualify for this program.
You should send an email to Marriott.
Arne Sorenson, CEO <[email protected]>
David Flueck, senior vice president for loyalty <[email protected]>
Justin Biermann, director of loyalty product strategy <[email protected]>
- Hyatt: the only true great competitor, and this is my #1 choice these days. and, they incentivize me to stay beyond thee 60nights requirement with extra TSUs
- Hilton: given I have status from just a credit card, no point in me putting nights here, and I enjoy the occasional stay with Diamond benefits only at top-tier hiltons (Conrads, WAs) or in remote places where it's the only option, though I do think the benefits are one tier below SPG
- IHG: I enjoy the occasional IC stay, and the convenient airport Holiday Inn (/Express), though there's not enough high-end properties for my liking and the benefits are lacking
- Shangri-La: I'm starting to discover this program and like it more and more. have had some very pleasant hotels stays in a few of their hotels and the program looks appealing. i'm considering using it more when I'm in Asia
These days I'm feeling less and less like making the push on SPG nights. This is starkly different from even just 1 year ago, where I would pick SPG over anything else (even Hyatt) most of the time.
Jan 17, 2019, 7:36 pm
#1941
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,373
I just received an email (over David Flueck's signature) inviting me to participate in a survey about Ambassador Service.
Did anyone else get this?
Did anyone else get this?
Jan 17, 2019, 7:50 pm
#1942
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
Jan 17, 2019, 8:18 pm
#1943
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,373
It was pretty basic: rate the service over the last four months, then write about what's good, what's bad, and what you would suggest.
Jan 17, 2019, 8:24 pm
#1944
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Ha, well I'm sure they're in for a surprise with this survey. Hope they take the results seriously.
Jan 17, 2019, 8:28 pm
#1945
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,373
The email does "personally thank you for your patience" during the merger and talk about "helping us improve."
Jan 18, 2019, 6:44 am
#1946
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I didn't, but my colleague who has had ambassador service since August but has never been contacted by his ambassador did.
Jan 18, 2019, 2:59 pm
#1947
Join Date: Jan 2017
Posts: 40
I've been an ambassador elite since late 2017. My ambassador has been fantastic thus far over the past 1+ year, being super proactive with helping me out with some tricky stay planning for my wedding and my honeymoon. She has saved me so much time by being able to take care of things for me so I don't have to pick up the phone and wait on hold. I've really appreciated her assistance over the past year. I feel like this level of service (saving your valuable time) is the whole reason why this program was created.
But she's been "on vacation" for almost an entire month, continuously. No auto-response saying that she is away and here's who to contact instead. All my e-mails get routed to the general ambassador support desk. I hope she's just out temporarily, because I don't know if her replacement would be as good.
But she's been "on vacation" for almost an entire month, continuously. No auto-response saying that she is away and here's who to contact instead. All my e-mails get routed to the general ambassador support desk. I hope she's just out temporarily, because I don't know if her replacement would be as good.
Jan 18, 2019, 3:37 pm
#1948
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,373
At least your email is being forwarded somewhere. Mine has been going into a black hole.
Jan 18, 2019, 5:24 pm
#1949
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Can't seem to find the post with the new coding ... just finished an SPG Stay and my number is marked as UXXXX.
Is U the new beginning code for Ambassador?
Is U the new beginning code for Ambassador?
Jan 19, 2019, 1:16 am
#1950
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319