MSPeconomist

bhrubin

damon88

Mine always does

She always reaches out in advance if she will be on vacation:

Regarding next week, my schedule is slightly different. I will be working 7:30A- 5 PM (M-TH) and 7-11A (F); all times in CST and resume my normal hours on Monday xx/xx. I also have an upcoming vacation; I will be out of the office from June xx-July xx. will be back in the office at 8 AM and resume normal office hours on July xx


And if I miss her I get an automatic reply.

Thank you for your email.


I’m gone for the day and will return on Monday, October 15 at 10:00 AM CST. I will respond to your request as quickly as possible upon my return.


If you would like immediate assistance from an English-speaking member of our global team, please send an email to:[email protected] or contact us by phone by:


1. Dialing my number and pressing "0" when prompted, or

2. Dialing +1-xxx-xxx-xxxx to connect directly

HHQX888

@bhrubin : You have so much luck with Starriott but maybe you are smart woman and this is point why you don't have any problems.
But from rezrez12 post I think this problem with no answering is after they change emails. It looks like Stariott hire quick people from call centers or move same 'not profitable' members external call center.

bhrubin

rezrez12

goodeats21

Well, just a received a 2nd email from an ambassador welcoming me to the program...a different person than the 1st email I received. Not sure if a glitch, or my first ambassador is already departed and I have been reassigned. They email is basically the same as the first one, obviously a generic email template (which I would expect it to be) with no reference to being reassigned from my previous person.

Starwood Lurker III

Hi rezrez12,

We would like to forward your feedback on the Ambassador service to the Ambassador management team, if you could provide your account details to us via email below.
[email protected]

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

Starwood Lurker III

Hi goodeats21,

We would like to help check with the Ambassador management team on your Ambassador assignment, if you could provide your account details to us via below email.

[email protected]

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

Keyser

i used to get this till recently but over the last month i've not been getting any automated replies, even if i email her after office hours or over the weekend....

MSPeconomist

HHQX888

Now 'Ambassador Service' = old SPG 'Platinum Desk'

RogerD408

Yes, in a perfect world you would expect the ambassadors to respond to emails in a timely fashion, hours not days/weeks. When they are going to be away for any length of time set an auto response directing us to others and/or forwarding their messages to someone else. I have no expectations of Marriott even getting close to perfect, so if you really need a response, then you figure out how to get someone's/anyone's attention, and if that's sending multiple copies, so be it. Personally, I like the approach the Lurkers use with a generic SPGChampion mailbox and they pickup whatever they can. With the expected turnover of ambassadors this makes a lot of sense being able to handoff requests to those best able to address the issue. But Marriott has a lot of other issues needing attention today, not that the ambassador program is any less deserving of efforts to improve.

HHQX888

This is not 'perfect world' but corporate standards if you woking in team, set up forwarding message to different team member email address and sending reply to sender with information that ' I am not in office ... '.
And I think now this 'Ambassadors' are external source from Marriott which don't have all access to Marriott customer system and we have this what we have now.

damon88