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Marriott Bonvoy ĎAmbassador Eliteí Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ĎAmbassador Eliteí Level : Ambassador experiences [Master Thread]

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Old Mar 25, 19, 5:58 am   -   Wikipost
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Old Jan 1, 19, 8:47 am
  #1726  
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Originally Posted by BarryL View Post
Hi everyone, cleared 100 nights + $20,000 spend in about three weeks ago to qualify for Ambassador.

Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much Iíll use this ambassador unless I go on vacation.
You'll get an email, but it could take a while.

Is your account(s) showing Ambassador status or just your 100+ nights and $20,000+ spend?
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Old Jan 1, 19, 8:56 am
  #1727  
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Originally Posted by BarryL View Post
Hi everyone, cleared 100 nights + $20,000 spend in about three weeks ago to qualify for Ambassador.

Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much Iíll use this ambassador unless I go on vacation.
I'll send you the ambassador desk telephone number by private message.
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Old Jan 1, 19, 8:58 am
  #1728  
 
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Originally Posted by MSPeconomist View Post
You'll get an email, but it could take a while.

Is your account(s) showing Ambassador status or just your 100+ nights and $20,000+ spend?
Yes app says Platinum Premier + Ambassador. I ended up with 102 nights, $20,255, barley clearing. Of course says zeros now.
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Old Jan 1, 19, 9:15 am
  #1729  
 
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Originally Posted by BarryL View Post
Yes app says Platinum Premier + Ambassador. I ended up with 102 nights, $20,255, barley clearing. Of course says zeros now.
I hit Ambassador in early Dec and got an email and hour ago. Looks like it is taking some time
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Old Jan 1, 19, 10:34 am
  #1730  
 
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Originally Posted by MSPeconomist View Post
This was essentially the old SPG rule, with some caveats about whether the restaurant/bar was considered part of the hotel or not. Under the new combined Starriott program, who knows? I wouldn't count on it, partly because there's no longer an effective customer service system to efficiently correct problems, so if you ask, you'll just get meaningless random answers and if you request ex post to get the credit, it's totally unclear what will happen in what time frame, regardless of whether the expenditure should count toward the $20,000 spend or not. It's sad.

Thanks. I still have at least another $1k in pending audits that should easily clear me. Would be funny if they say it doesnít count because they havenít posted it by 12/31. Also, itís annoying they just hit reset on the meter instead of letting you see the 2018 totals for this exact reason.
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Old Jan 1, 19, 10:38 am
  #1731  
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Originally Posted by ucfjoe View Post

Thanks. I still have at least another $1k in pending audits that should easily clear me. Would be funny if they say it doesnít count because they havenít posted it by 12/31. Also, itís annoying they just hit reset on the meter instead of letting you see the 2018 totals for this exact reason.
Best practice: Always print account details as NYE approaches.
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Old Jan 1, 19, 12:23 pm
  #1732  
 
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Originally Posted by BarryL View Post
Hi everyone, cleared 100 nights + $20,000 spend in about three weeks ago to qualify for Ambassador.

Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much Iíll use this ambassador unless I go on vacation.
Originally Posted by MSPeconomist View Post
You'll get an email, but it could take a while.

Is your account(s) showing Ambassador status or just your 100+ nights and $20,000+ spend?
Seems very YMMV. I received an email from my Ambassador within a couple of days of achieving status.
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Old Jan 1, 19, 12:25 pm
  #1733  
 
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Crossover to Ambassador over Stay Checkin 2018 checkout 2019

I checked into a FS Marriott on December 23 for a 10 night stay. On that day I had 112 nights for the year to date. My spend to date on that day was $19,000. By my calculations, I would have reached $20,000 on December 26 based on the nightly room rate.

I will not check out until January 2.

My account (today is January 1) has already rolled over to 0. I am still the same level I was on December 23. It was unchanged from 112 nights/$19,000 on New Years Eve.

Any idea if I will qualify for Ambassador?

Last edited by Salisbury5; Jan 1, 19 at 1:07 pm
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Old Jan 1, 19, 2:21 pm
  #1734  
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I came across the post-August promotional video on the ambassador service.

They interview different customers with ambassador status as well as different customer service agents assigned to the ambassador service. In introducing each ambassador agent they disclose how many customers are assigned to each of them.

One had 178 "engaged guests," aka customers with ambassador status. Another has 196. Yet another has 189.

Folks, there could be a lot more with ambassador status than any of us realize.
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Old Jan 1, 19, 3:42 pm
  #1735  
 
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Originally Posted by hockeyinsider View Post
I came across the post-August promotional video on the ambassador service.

They interview different customers with ambassador status as well as different customer service agents assigned to the ambassador service. In introducing each ambassador agent they disclose how many customers are assigned to each of them.

One had 178 "engaged guests," aka customers with ambassador status. Another has 196. Yet another has 189.

Folks, there could be a lot more with ambassador status than any of us realize.
I think that video is just the old Starwood video.

As to numbers ...Marriotts legacy unpublished plat premier level was more difficult to achieve than the new ambassador service. Since there were three percent plat premiers pre 8/18, I presume its closer to 4 or 5 percent now which suggests there are at 25,000 of us and probably more.
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Old Jan 1, 19, 3:43 pm
  #1736  
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LoyaltyLobby had a post saying, IIRC it had gone up 2x for each Ambassador for up to 300 now...response times & personalization have of course suffered
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Old Jan 1, 19, 3:46 pm
  #1737  
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Originally Posted by C17PSGR View Post
I think that video is just the old Starwood video.

As to numbers ...Marriotts legacy unpublished plat premier level was more difficult to achieve than the new ambassador service. Since there were three percent plat premiers pre 8/18, I presume its closer to 4 or 5 percent now which suggests there are at 25,000 of us and probably more.
Very true and some of those PP's were first time PP's....they might not even have LTPP...
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Old Jan 1, 19, 3:47 pm
  #1738  
 
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Originally Posted by LostInTranslation View Post


I just had the exact thing happen (SNA cleared, reservation disappeared). I ended up calling the hotel to confirm they are still expecting me, which thankfully is the case.
At the hotel now. When I checked in they had me in a suite I did not select. This hotel had 8+ options for suites. Some were only 400 sqft. The ones I selected where much larger than that.

The hotel can produce a document, that I was never sent, showing I'm upgraded to this smaller suite. I can't produce a document showing that I never selected that suite as an option. The way the system works it should have told me my ug could not be confirmed, but the system did confirm it.

My advice is document anything that is not standard, since the Marriott IT systems seem to be imploding and it's your word against theirs or some document they never shared with you.
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Old Jan 1, 19, 4:49 pm
  #1739  
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Originally Posted by C17PSGR View Post
I think that video is just the old Starwood video.

As to numbers ...Marriotts legacy unpublished plat premier level was more difficult to achieve than the new ambassador service. Since there were three percent plat premiers pre 8/18, I presume its closer to 4 or 5 percent now which suggests there are at 25,000 of us and probably more.
Marriott's CEO says there are 110 million members of Marriott Rewards. If 4 percent of the 110 million have ambassador status then that's 4.4 million ambassadors. Obviously, it can't be that high.

But what's the real number? It would be interesting if in any regulatory filings they disclose.

Originally Posted by UA-NYC View Post
LoyaltyLobby had a post saying, IIRC it had gone up 2x for each Ambassador for up to 300 now...response times & personalization have of course suffered
Whether it's 189 or 300, that's an incredible number given that a significant percentage of them are probably wanting to utilize their ambassadors for special stays at roughly the same time every year (Easter/spring break, Valentine's Day, Memorial Day weekend, Fourth of July, Thanksgiving, Christmas).
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Old Jan 1, 19, 4:50 pm
  #1740  
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Originally Posted by deac83 View Post
At the hotel now. When I checked in they had me in a suite I did not select. This hotel had 8+ options for suites. Some were only 400 sqft. The ones I selected where much larger than that.

The hotel can produce a document, that I was never sent, showing I'm upgraded to this smaller suite. I can't produce a document showing that I never selected that suite as an option. The way the system works it should have told me my ug could not be confirmed, but the system did confirm it.

My advice is document anything that is not standard, since the Marriott IT systems seem to be imploding and it's your word against theirs or some document they never shared with you.
What's the property? If there are better suites or better regular rooms available then you should ask for either a further upgrade or a regular room.
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