Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Dec 30, 2018, 2:17 pm
#1711
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Hi
At what hotel brands do you most often stay? I think that may make a difference.
Though I already mentioned that several RC and LuxColl properties missed on presetting my air con—even as my regular Sheraton Philly and Boston, Le Meridien Cambridge and Arlington, and Four Points Chelsea and Midtown did preset for me.
At what hotel brands do you most often stay? I think that may make a difference.
Though I already mentioned that several RC and LuxColl properties missed on presetting my air con—even as my regular Sheraton Philly and Boston, Le Meridien Cambridge and Arlington, and Four Points Chelsea and Midtown did preset for me.
Dec 30, 2018, 2:53 pm
#1712
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I am most surprised and disappointed that RC, LuxColl, and JW hotels don’t honor your regular profile request for feather pillows, let alone any special requests passed along by your Ambassador. Of course, it was the RC SF and then the RC Dallas which screwed the pooch so poorly with my air con. Even the JW Austin tried to preset it, even if they didn’t really make it happen.
Dec 31, 2018, 8:55 am
#1713
Join Date: Mar 2010
Location: Sunshine State
Programs: Avis Trump. Costco Exec. SPG PLAT PREM-90. WN A+/CP. AA SLV. Nat EE..
Posts: 456
okay. $18 to go. Is it worth it?
Dec 31, 2018, 12:49 pm
#1714
Join Date: Jan 2014
Posts: 573
No, put this 18USD in another hotel network.
Dec 31, 2018, 2:57 pm
#1715
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,407
AFAIK you can't just spend $18 in some Starriott hotel and have it count; you would need to stay tonight too, unless you're in a time zone where it's already too late.
Dec 31, 2018, 3:23 pm
#1716
Join Date: Mar 2010
Location: Sunshine State
Programs: Avis Trump. Costco Exec. SPG PLAT PREM-90. WN A+/CP. AA SLV. Nat EE..
Posts: 456
Haha I’ve gained about $2k in the last week over me having to audit stays and submit on my own. My basic understanding was that I could go to the local starriott bar and charge but it had to be min $20 for them to associate with my number?
Dec 31, 2018, 5:03 pm
#1717
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,407
This was essentially the old SPG rule, with some caveats about whether the restaurant/bar was considered part of the hotel or not. Under the new combined Starriott program, who knows? I wouldn't count on it, partly because there's no longer an effective customer service system to efficiently correct problems, so if you ask, you'll just get meaningless random answers and if you request ex post to get the credit, it's totally unclear what will happen in what time frame, regardless of whether the expenditure should count toward the $20,000 spend or not. It's sad.
Jan 1, 2019, 3:53 am
#1718
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
Totally agree,, and I can understand IT issues, since I work in IT.
However, when I made my tally for the year, I noticed that the first email that went unanswered was one where I wished my ambassador a happy and healthy 2019, which I sent in early January. I doubt hat has anything to do with IT issues...
However, when I made my tally for the year, I noticed that the first email that went unanswered was one where I wished my ambassador a happy and healthy 2019, which I sent in early January. I doubt hat has anything to do with IT issues...
Jan 1, 2019, 4:11 am
#1719
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
I've gotten messages on my phone and email to check in, but following the links leads me to no reservation.
I know I have a res, I know I've been ug (to one of the 3 suite options I selected, but I don't know which), I have no proof of any of this, I can't check in so they can tell me if my room is ready. I've spent a lot of time communicating with my Ambassador and the hotel over this issue.
This stuff is the core of the hotel's business, how can you have res just vanish. What if I wanted to cancel by the deadline and was flying with no phone access?
All I know is that they 'HAD' to do this on August 18th, that just tells me how messed up they are or maybe they didn't want to work through the holidays.
Jan 1, 2019, 4:24 am
#1720
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
My Ambassador does ask this, but I'm amazed when it actually happens. It's on their list of possible things to ask the hotel. It's not very high on my list.
Jan 1, 2019, 5:10 am
#1721
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I'm on my way to London right now, the reservation for today does not show in the app, online or for my Ambassador. I made the res in Dec via Mariott.com, it's for a former SPG property. The booking originally showed up in the system, I was able to apply my suite nights to it. Everything was working fine. Then at the 5 day mark my suite ug cleared and the reservation disappeared from all visibly systems outside of the hotel itself.
I've gotten messages on my phone and email to check in, but following the links leads me to no reservation.
I know I have a res, I know I've been ug (to one of the 3 suite options I selected, but I don't know which), I have no proof of any of this, I can't check in so they can tell me if my room is ready. I've spent a lot of time communicating with my Ambassador and the hotel over this issue.
This stuff is the core of the hotel's business, how can you have res just vanish. What if I wanted to cancel by the deadline and was flying with no phone access?
All I know is that they 'HAD' to do this on August 18th, that just tells me how messed up they are or maybe they didn't want to work through the holidays.
I've gotten messages on my phone and email to check in, but following the links leads me to no reservation.
I know I have a res, I know I've been ug (to one of the 3 suite options I selected, but I don't know which), I have no proof of any of this, I can't check in so they can tell me if my room is ready. I've spent a lot of time communicating with my Ambassador and the hotel over this issue.
This stuff is the core of the hotel's business, how can you have res just vanish. What if I wanted to cancel by the deadline and was flying with no phone access?
All I know is that they 'HAD' to do this on August 18th, that just tells me how messed up they are or maybe they didn't want to work through the holidays.
Jan 1, 2019, 5:11 am
#1722
Join Date: Aug 2004
Location: PDX
Programs: Delta 2MM/Diamond Elite, United 1K, Hyatt Globalist, Marriott Bonvoy Titanium Elite/LT Platinum
Posts: 112
I'm on my way to London right now, the reservation for today does not show in the app, online or for my Ambassador. I made the res in Dec via Mariott.com, it's for a former SPG property. The booking originally showed up in the system, I was able to apply my suite nights to it. Everything was working fine. Then at the 5 day mark my suite ug cleared and the reservation disappeared from all visibly systems outside of the hotel itself.
I've gotten messages on my phone and email to check in, but following the links leads me to no reservation.
I know I have a res, I know I've been ug (to one of the 3 suite options I selected, but I don't know which), I have no proof of any of this, I can't check in so they can tell me if my room is ready. I've spent a lot of time communicating with my Ambassador and the hotel over this issue.
This stuff is the core of the hotel's business, how can you have res just vanish. What if I wanted to cancel by the deadline and was flying with no phone access?
All I know is that they 'HAD' to do this on August 18th, that just tells me how messed up they are or maybe they didn't want to work through the holidays.
I've gotten messages on my phone and email to check in, but following the links leads me to no reservation.
I know I have a res, I know I've been ug (to one of the 3 suite options I selected, but I don't know which), I have no proof of any of this, I can't check in so they can tell me if my room is ready. I've spent a lot of time communicating with my Ambassador and the hotel over this issue.
This stuff is the core of the hotel's business, how can you have res just vanish. What if I wanted to cancel by the deadline and was flying with no phone access?
All I know is that they 'HAD' to do this on August 18th, that just tells me how messed up they are or maybe they didn't want to work through the holidays.
Jan 1, 2019, 8:37 am
#1723
Join Date: Jul 2004
Location: SEA town
Programs: Alaska LTG, HHonors-Gld, IHG-Dia, LT MR Ti
Posts: 627
Hi everyone, cleared 100 nights + $20,000 spend in about three weeks ago to qualify for Ambassador.
Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much I’ll use this ambassador unless I go on vacation.
Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much I’ll use this ambassador unless I go on vacation.
Jan 1, 2019, 8:47 am
#1724
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,407
Hi everyone, cleared 100 nights + $20,000 spend in about three weeks ago to qualify for Ambassador.
Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much I’ll use this ambassador unless I go on vacation.
Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much I’ll use this ambassador unless I go on vacation.
You'll get an email, but it could take a while.
Is your account(s) showing Ambassador status or just your 100+ nights and $20,000+ spend?
Is your account(s) showing Ambassador status or just your 100+ nights and $20,000+ spend?
Jan 1, 2019, 8:56 am
#1725
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Hi everyone, cleared 100 nights + $20,000 spend in about three weeks ago to qualify for Ambassador.
Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much I’ll use this ambassador unless I go on vacation.
Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much I’ll use this ambassador unless I go on vacation.