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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Aug 22, 19, 4:14 am   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885
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Old Dec 27, 18, 11:24 am
  #1636  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Ambassador; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,184
Duplicate post -- oops
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Old Dec 27, 18, 1:26 pm
  #1637  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.5MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,572
Color me fairly shocked that missing AMB qualification still gets you PP
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Old Dec 27, 18, 3:20 pm
  #1638  
 
Join Date: Mar 2003
Posts: 1,054
Originally Posted by UA-NYC View Post
Color me fairly shocked that missing AMB qualification still gets you PP
That is indeed a revelation . Looks like soft landings are coming for 2019. Since PP is still a lofty status , that is quite a nice perk for those losing AMB . It will be interesting to see if other exceptions are forthcoming for those who got within a few nights or close to the spend threshold.
Mister Nice is offline  
Old Dec 27, 18, 4:39 pm
  #1639  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Ambassador; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,184
Originally Posted by Mister Nice View Post


That is indeed a revelation . Looks like soft landings are coming for 2019. Since PP is still a lofty status , that is quite a nice perk for those losing AMB . It will be interesting to see if other exceptions are forthcoming for those who got within a few nights or close to the spend threshold.
maybe it's like the breakfast benefit...if you can't meet the standard, then maybe close enough is OK
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Old Dec 27, 18, 4:55 pm
  #1640  
Hilton Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 6,254
Inspired by AA : “we’re going for almost”.
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Old Dec 27, 18, 7:57 pm
  #1641  
 
Join Date: Jan 2014
Posts: 338
Are the generic email addresses not working anymore? I emailed [email protected] 4 days ago and again yesterday without response. It would be good to get an auto reply at a minimum with an SLA.

I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?

If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.

After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.
longtimereader firstimeposter is offline  
Old Dec 27, 18, 8:37 pm
  #1642  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by Mister Nice View Post


Christina -
When does the 2019 status take effect ? For those who are “soft landed” or qualified under legacy requirements- will status change on Jan 1 or later in 2019 ? Thanks for the information!
My apologies, but we do not have this informaiton at this point.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]
Starwood Lurker III is offline  
Old Dec 27, 18, 8:49 pm
  #1643  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Ambassador; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,184
Originally Posted by longtimereader firstimeposter View Post
Are the generic email addresses not working anymore? I emailed [email protected] 4 days ago and again yesterday without response. It would be good to get an auto reply at a minimum with an SLA.

I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?

If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.

After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.
Maybe that's just an issue for legacy SPG ambassadors. My legacy Marriott ambassador has her 402 phone number in her signature block. A couple of the other legacy ambassadors who have emailed me in the past couple of months have 402 and 801 numbers in their signature blocks. I have called her three times while she was out, one time in September, the number didn't roll over. The other two times, someone answered good evening Mr. C17PSGR, this is Marriott Ambassador _______, how can I help.

Of course, the problem remains at the hotel level where tonight I was greeted as "Thank you for being one of our VIP members, we've upgraded you to one of our higher executive floors ..." And this property is a nice legacy Marriott where I am a repeat guest
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Old Dec 27, 18, 9:16 pm
  #1644  
 
Join Date: Mar 2003
Posts: 1,054
Originally Posted by Starwood Lurker III View Post
My apologies, but we do not have this informaiton at this point.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]
no worries- your prompt reply and wonderful customer service is always appreciated!!!
Mister Nice is offline  
Old Dec 27, 18, 9:19 pm
  #1645  
 
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,841
Originally Posted by longtimereader firstimeposter View Post
Are the generic email addresses not working anymore? I emailed [email protected] 4 days ago and again yesterday without response. It would be good to get an auto reply at a minimum with an SLA.

Look at my previous posts by me or others... It's not unusual to not receive an auto replay and have to wait 3-4 days for a response.
I'm sitting on a question that hasn't been answered in a month.
dimramon is offline  
Old Dec 27, 18, 10:01 pm
  #1646  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Ambassador; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,184
Originally Posted by dimramon View Post
Look at my previous posts by me or others... It's not unusual to not receive an auto replay and have to wait 3-4 days for a response.
I'm sitting on a question that hasn't been answered in a month.
Can we go back to a question I raised many posts ago ... where is your ambassador located?

I don't have BHR's ambassador but my Ambassador in Omaha or someone else in Omaha or SLC has responded within 24 hours 100 percent of the time since 8/18.
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Old Dec 27, 18, 10:07 pm
  #1647  
Marriott 25+ BadgeAman Contributor Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,569
Originally Posted by C17PSGR View Post
Can we go back to a question I raised many posts ago ... where is your ambassador located?

I don't have BHR's ambassador but my Ambassador in Omaha or someone else in Omaha or SLC has responded within 24 hours 100 percent of the time since 8/18.


I try not to bother my Ambassador and certainly would not expect my Ambassador to respond via email so quickly over the holidays. Or anyone else from the general Ambassdor service. I think that’s a bit unrealistic. If I had an emergency over the holidays, I’d call...but I still would be more realistic.

Sometimes, I really do wonder what people are thinking.
bhrubin is online now  
Old Dec 27, 18, 11:54 pm
  #1648  
 
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,841
Originally Posted by C17PSGR View Post
Can we go back to a question I raised many posts ago ... where is your ambassador located?

I don't have BHR's ambassador but my Ambassador in Omaha or someone else in Omaha or SLC has responded within 24 hours 100 percent of the time since 8/18.
Mine is located in Texas.
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Old Dec 27, 18, 11:55 pm
  #1649  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
Posts: 2,482
Mine is in Wichita Kansas and is always super responsive.
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Old Dec 28, 18, 2:08 am
  #1650  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by longtimereader firstimeposter View Post
Are the generic email addresses not working anymore? I emailed [email protected] 4 days ago and again yesterday without response. It would be good to get an auto reply at a minimum with an SLA.

I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?

If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.

After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.
Hi there,

We would like to help contact the Ambassador team for you, If you could forward your email to us.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]
Starwood Lurker III is offline  

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