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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Oct 7, 19, 7:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: HHQX888
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

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Old Dec 16, 18, 10:42 am
  #1516  
 
Join Date: Dec 2018
Posts: 6
However, it depends - I was successful in claiming it 5/5 times in past two months

Anyway, imo the main benefit is the ambassador service - I couldn't imagine going through regular customer service desk anymore...
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Old Dec 16, 18, 10:52 am
  #1517  
 
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Originally Posted by wdma View Post
However, it depends - I was successful in claiming it 5/5 times in past two months

Anyway, imo the main benefit is the ambassador service - I couldn't imagine going through regular customer service desk anymore...
While others have found service offered by the Platinum desk to be superior to the Ambassador offering. YMMV
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Old Dec 16, 18, 10:59 am
  #1518  
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
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Originally Posted by PrivatePilotDR40 View Post
Im in a similar situation, in that I will be around 3 nights short... Some ideas I am debating is either use my Plat Prem Elite bonus and take 5 nights towards status... or book some rewards nights at a cheap low category hotel near me.
Another thought for you, is how much value will you gain from being Ambassador? I think the biggest benefit is the 24 hour check in/check out feature.
Actually the biggest benefit is not having to waste your time on hold over the telephone and having someone deal with Marriott's issues ASAP.

Can't imagine what the Plats and Plat Premieres have to go through with stays not posting or incorrect points, etc. etc.

It is like Marriott is saying if you want to have good customer service, then you gotta cough up 20K/year + 100 nights. Otherwise, buy lots of tylenol dealing with regular customer service.
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Old Dec 16, 18, 11:35 am
  #1519  
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Originally Posted by supatight80 View Post
Actually the biggest benefit is not having to waste your time on hold over the telephone and having someone deal with Marriott's issues ASAP.

Can't imagine what the Plats and Plat Premieres have to go through with stays not posting or incorrect points, etc. etc.

It is like Marriott is saying if you want to have good customer service, then you gotta cough up 20K/year + 100 nights. Otherwise, buy lots of tylenol dealing with regular customer service.
Ahhh, if only that was true for everyone. Reading this thread it is totally dependent upon which ambassador you get assigned. Some of them appear to be worse than regular CSRs and some are great. Spin the wheel and see what you end up with.
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Old Dec 16, 18, 9:10 pm
  #1520  
 
Join Date: Aug 2015
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Originally Posted by RogerD408 View Post
Ahhh, if only that was true for everyone. Reading this thread it is totally dependent upon which ambassador you get assigned. Some of them appear to be worse than regular CSRs and some are great. Spin the wheel and see what you end up with.
In terms of getting missing stays to post I don't think it matters what Ambassador is assigned to you. I just emailed the generic ambassador.service address and they usually gets it sorted out within the day. Versus filling up the missing stay form and never hearing back.
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Old Dec 16, 18, 10:40 pm
  #1521  
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Originally Posted by HHQX888 View Post
I think I will be more focused on 2020 in Hyatt network after reading this.
I feel the same way — I'm at 100 SPG nights and 80 Hyatt this year. Hyatt has treated me far far better, and the concierge I get assigned as a Globalist is not too different from an SPG Ambassador.
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Old Dec 17, 18, 12:52 am
  #1522  
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Originally Posted by sinfonia View Post
How would one find a postal address to send a gift to an Ambassador (without asking the Ambassador, so it can be surprise)?
That may be challenging, depending on the Ambassador. Starwood allowed Ambassadors to work out of their homes. If that's the case with your Ambassador, I don't see you getting the address without the Ambassador's approval.


Originally Posted by sinfonia View Post
Thanks. After calling that general Ambassador number after-hours to get the address, I can really empathize with what some folks have reported experiencing with not being able to receive help from that line after-hours. The call was a complete waste of time. The language barrier was so great that the agent continued to ask what I needed after I expressed it at least eight times, and I, too, really could not understand much of what she was trying to say, except that I finally was able to make out that she said that she could not understand me due to her lack of proficiency in English.
I don't see any mention of your location. When I was at Ambassador level, my Ambassador was in the U.S.; but I was in SEAsia most of the time. When I needed help during Asia daytime, I called the Singapore Ambassador center. Both English and service were excellent.
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Old Dec 17, 18, 1:54 am
  #1523  
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We have a Lurker there too, so he might be able to facilitate options if someone wants to contact Ambassadors there or to be assigned an Ambassador based there.

For some of us, it would help to have general Ambassador team contact information for various countries. OTOH, I've never understood why Starriott hasn't sent the general team number and general email contact info to those of us who recently qualified for Ambassador service and were waiting for assignment to a particular Ambassador.
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Old Dec 17, 18, 9:44 am
  #1524  
 
Join Date: Jun 2005
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Made ambassador about 4 weeks ago. Status changed online and everything. Haven't heard a peep out of anybody. Not a big deal as I only have one more stay this year, but kinda disappointing.
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Old Dec 17, 18, 10:15 am
  #1525  
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Originally Posted by ellinj View Post
Made ambassador about 4 weeks ago. Status changed online and everything. Haven't heard a peep out of anybody. Not a big deal as I only have one more stay this year, but kinda disappointing.
I recommend reaching out via email to the general Ambassador program and asking for a manager to contact you ASAP about assignment of your Ambassador. Sometimes, it’s more than appropriate to take the reins rather than waiting for someone to contact you.
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Old Dec 17, 18, 4:06 pm
  #1526  
 
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Originally Posted by bhrubin View Post


I recommend reaching out via email to the general Ambassador program and asking for a manager to contact you ASAP about assignment of your Ambassador. Sometimes, it’s more than appropriate to take the reins rather than waiting for someone to contact you.
And where do I even find that email?
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Old Dec 17, 18, 4:12 pm
  #1527  
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Originally Posted by ellinj View Post
And where do I even find that email?
Look up! It’s the only thing posted in this thread’s wiki.
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Old Dec 18, 18, 12:19 am
  #1528  
 
Join Date: Jan 2014
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He will have standard reply 'wait' ... answer from 7.Dec, bhrubin I have limits how much I can ask and push them.

'Hello Mr. HHQX,
Thank you for your correspondence in reply,
As a note, thank you for letting us know of the competitive opportunity to provide the best experience & customer service in our industry. We will work to establish your trust again with every correspondence and warm welcome we are given.
I have contacted our specialist as needed based on your achievement level in May of this year. Again, may I ask that you allow our specialists the next two business days to ensure your ambassador is assigned & documented for our coordination as well as yours? As a note, regionally we will work together to assist with your status for 2019. We look forward to helping you achieve another 100 nights so we can continue to work together, please let me know how I can offer you any help with your next stay this year, or next.
Again, I appreciate your message, and value your loyalty as a member of the Marriott ambassador family. We look forward to welcoming you with joy again,

Warm regards,'
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Old Dec 18, 18, 6:12 am
  #1529  
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i sent 2 emails to my ambassador on sunday evening asking her to request your24 for 2 upcoming reservations....its tuesday evening now & i haven't heard back from her....i miss the days when we had the ability to request this ourselves....
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Old Dec 18, 18, 6:33 am
  #1530  
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Originally Posted by Keyser View Post
i sent 2 emails to my ambassador on sunday evening asking her to request your24 for 2 upcoming reservations....its tuesday evening now & i haven't heard back from her....i miss the days when we had the ability to request this ourselves....
lo & behold....15 minutes after i made this post, my ambassador responded to both my emails letting me know that she has requested your24 at both hotels & will update me when she hears back from them....
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