Aug 24, 2018, 10:27 am
Last edit by: PTahCha
Huge thanks to Horace for this list (which is much simpler to understand than Marriott's T&Cs!)
Daily Breakfast for Platinum Elite and Above
Six categories:
1. Breakfast for member + 1 in the lounge. If the hotel does not have a lounge or the lounge is closed, member can choose 750 points OR continental breakfast for member + 1 in the restaurant. A limited number of hotels provide 1,000 points each day the lounge is closed instead of a choice (Through June 30, 2024). Any of these benefits are in addition to the Platinum Elite welcome gift.
— Autograph Collection (excluding resorts)
— Courtyard (properties with a lounge only; Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa only)
— Delta* (excluding resorts)
— JW Marriott (excluding resorts)
— Marriott (excluding resorts)
— Renaissance (excluding resorts)
* many Delta properties provide breakfast from an Elite Pantry as an alternative to a Signature Lounge, in which case the hotel does not need to provide breakfast for member + 1 the restaurant.
2. Breakfast in the hotel restaurant for member + 1 as a Platinum Elite welcome gift option (not in addition to it).
— Aloft
— Autograph Collection (resorts only)
— Delta (resorts only)
— Four Points
— The Luxury Collection
— JW Marriott (resorts only)
— Le Méridien
— Marriott (resorts only)
— Protea
— Renaissance (resorts only)
— St. Regis
— Sheraton **
— Tribute Portfolio
— W Hotels
— Westin **
** Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club properties are not Marriott, Sheraton, and Westin hotels/resorts.
3. Breakfast in lounge for member + 1, if the hotel has a lounge. This is in addition to the Platinum Elite welcome gift, which could be breakfast for member + 1 in the restaurant. No alternative benefit if the lounge is closed.
— Le Méridien (only at locations with a lounge)
— Sheraton (only at locations with a lounge)
— Westin (only at locations with a lounge)
4. Daily U.S. $10 F&B credit for member + 1 as a Platinum Elite welcome gift option (not in addition to it). Can be applied toward breakfast or toward other F&B purchase in the hotel restaurant or bar. Does not accrue over multiple-night stay.
— AC Hotels
— Courtyard (locations without a lounge only, which means most locations)
— MOXY ***
*** some MOXY property are more generous, providing full breakfasts to those who apply their F&B credits toward breakfast, with no additional charge
5. Breakfast for all guests included in room rate, regardless of status or membership
— Element ****
— Fairfield (except Fairfield Asia Pacific hotels) ****
— Residence Inn (NO breakfast at Residence Inn New Orleans French Quarter/CBD)
— SpringHill Suites
— TownePlace Suites
**** very few exceptions; check official hotel website
6. No complimentary daily breakfast, even for Platinum Elite and Above
— Design Hotels
— Edition
— Fairfield Asia Pacific hotels
— Gaylord Hotels
— Marriott Executive Apartments
— Marriott Vacation Club / MVC Pulse / Grand Residences by Marriott
— The Ritz-Carlton / Ritz-Carlton Reserve / Ritz-Carlton Residence Club
— Vistana / Sheraton Vacation Club / Westin Vacation Club
Note: This list does not identify specific properties that deviate from the published benefits. In some cases, exceptions are identified in the Marriott Bonvoy Loyalty Program Terms & Conditions or on specific property webpages. Exceptions are few, but can be an unpleasant or pleasant surprise, depending on whether the property provides less or more than the published benefits.Through June 30, 2024, the following properties in the United States do not provide free continental breakfast in the hotel restaurant in the event the Lounge is closed but do offer 1,000 Points in lieu of breakfast. These properties include:
• The Algonquin Hotel Times Square, Autograph Collection
• Boston Marriott Copley Place
• Boston Marriott Long Wharf
• Chicago Marriott Downtown Magnificent Mile
• JW Marriott Essex House New York City
• JW Marriott New Orleans
• JW Marriott San Francisco Union Square
• JW Marriott Washington, DC
• The Lexington Hotel, Autograph Collection
• Monterey Marriott
• New York Marriott Marquis®
• Philadelphia Marriott Downtown
• Renaissance Boston Waterfront Hotel
• Renaissance Chicago Downtown Hotel
• Renaissance Los Angeles Airport Hotel
• Renaissance New York Midtown Hotel
• Renaissance New York Times Square Hotel
• Marriott Marquis San Diego Marina
Daily Breakfast for Platinum Elite and Above
Six categories:
1. Breakfast for member + 1 in the lounge. If the hotel does not have a lounge or the lounge is closed, member can choose 750 points OR continental breakfast for member + 1 in the restaurant. A limited number of hotels provide 1,000 points each day the lounge is closed instead of a choice (Through June 30, 2024). Any of these benefits are in addition to the Platinum Elite welcome gift.
— Autograph Collection (excluding resorts)
— Courtyard (properties with a lounge only; Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa only)
— Delta* (excluding resorts)
— JW Marriott (excluding resorts)
— Marriott (excluding resorts)
— Renaissance (excluding resorts)
* many Delta properties provide breakfast from an Elite Pantry as an alternative to a Signature Lounge, in which case the hotel does not need to provide breakfast for member + 1 the restaurant.
2. Breakfast in the hotel restaurant for member + 1 as a Platinum Elite welcome gift option (not in addition to it).
— Aloft
— Autograph Collection (resorts only)
— Delta (resorts only)
— Four Points
— The Luxury Collection
— JW Marriott (resorts only)
— Le Méridien
— Marriott (resorts only)
— Protea
— Renaissance (resorts only)
— St. Regis
— Sheraton **
— Tribute Portfolio
— W Hotels
— Westin **
** Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club properties are not Marriott, Sheraton, and Westin hotels/resorts.
3. Breakfast in lounge for member + 1, if the hotel has a lounge. This is in addition to the Platinum Elite welcome gift, which could be breakfast for member + 1 in the restaurant. No alternative benefit if the lounge is closed.
— Le Méridien (only at locations with a lounge)
— Sheraton (only at locations with a lounge)
— Westin (only at locations with a lounge)
4. Daily U.S. $10 F&B credit for member + 1 as a Platinum Elite welcome gift option (not in addition to it). Can be applied toward breakfast or toward other F&B purchase in the hotel restaurant or bar. Does not accrue over multiple-night stay.
— AC Hotels
— Courtyard (locations without a lounge only, which means most locations)
— MOXY ***
*** some MOXY property are more generous, providing full breakfasts to those who apply their F&B credits toward breakfast, with no additional charge
5. Breakfast for all guests included in room rate, regardless of status or membership
— Element ****
— Fairfield (except Fairfield Asia Pacific hotels) ****
— Residence Inn (NO breakfast at Residence Inn New Orleans French Quarter/CBD)
— SpringHill Suites
— TownePlace Suites
**** very few exceptions; check official hotel website
6. No complimentary daily breakfast, even for Platinum Elite and Above
— Design Hotels
— Edition
— Fairfield Asia Pacific hotels
— Gaylord Hotels
— Marriott Executive Apartments
— Marriott Vacation Club / MVC Pulse / Grand Residences by Marriott
— The Ritz-Carlton / Ritz-Carlton Reserve / Ritz-Carlton Residence Club
— Vistana / Sheraton Vacation Club / Westin Vacation Club
Note: This list does not identify specific properties that deviate from the published benefits. In some cases, exceptions are identified in the Marriott Bonvoy Loyalty Program Terms & Conditions or on specific property webpages. Exceptions are few, but can be an unpleasant or pleasant surprise, depending on whether the property provides less or more than the published benefits.Through June 30, 2024, the following properties in the United States do not provide free continental breakfast in the hotel restaurant in the event the Lounge is closed but do offer 1,000 Points in lieu of breakfast. These properties include:
• The Algonquin Hotel Times Square, Autograph Collection
• Boston Marriott Copley Place
• Boston Marriott Long Wharf
• Chicago Marriott Downtown Magnificent Mile
• JW Marriott Essex House New York City
• JW Marriott New Orleans
• JW Marriott San Francisco Union Square
• JW Marriott Washington, DC
• The Lexington Hotel, Autograph Collection
• Monterey Marriott
• New York Marriott Marquis®
• Philadelphia Marriott Downtown
• Renaissance Boston Waterfront Hotel
• Renaissance Chicago Downtown Hotel
• Renaissance Los Angeles Airport Hotel
• Renaissance New York Midtown Hotel
• Renaissance New York Times Square Hotel
• Marriott Marquis San Diego Marina
FAQ : Marriott's "breakfast offering" explained, by brand and by Bonvoy elite level
Oct 1, 2018, 12:12 am
#241
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Oct 5, 2018, 4:10 pm
#242
Join Date: May 2009
Programs: BA Gold/Marriott Platinum
Posts: 144
Marriott free breakfasts - we've been done
I'm a Platinum Premier Elite Lifetime MR member with over 1,000 nights and 12 years, I've always enjoyed 500 Platinum arrival points and free breakfast (except Resorts) and access to a lounge where there is one.
This weekend I'll make my first stay at a Marriott since the merger and the changes which I read as being free breakfast for everyone. Now my prepaid booking is about to happen and so I'll get either 1,000 points for my arrival gift or a measly $10 credit for food and beverage. With breakfast costing 19.50 GBP each, I can forgo the arrival points use the ridiculous $10 each, this means I'll get about 15 GBP in total (2 x $10) towards our breakfasts which will cost 39.00 GBP. This new 'benefit' from Marriott means a) I lose any welcome points if I want to have breakfast which and b) will end up costing us 24.00 GBP extra in total. There is no executive lounge at the Marriott property here in the UK I'm going to be staying in.
Someone please tell me this is an improvement because I can't see it. Ok, (if I understand Marriotts conditions correctly), we now get free breakfast at Resorts which we didn't before, and yes, we can't have it all ways, but I think its time to give my business to Hilton or another company.
This weekend I'll make my first stay at a Marriott since the merger and the changes which I read as being free breakfast for everyone. Now my prepaid booking is about to happen and so I'll get either 1,000 points for my arrival gift or a measly $10 credit for food and beverage. With breakfast costing 19.50 GBP each, I can forgo the arrival points use the ridiculous $10 each, this means I'll get about 15 GBP in total (2 x $10) towards our breakfasts which will cost 39.00 GBP. This new 'benefit' from Marriott means a) I lose any welcome points if I want to have breakfast which and b) will end up costing us 24.00 GBP extra in total. There is no executive lounge at the Marriott property here in the UK I'm going to be staying in.
Someone please tell me this is an improvement because I can't see it. Ok, (if I understand Marriotts conditions correctly), we now get free breakfast at Resorts which we didn't before, and yes, we can't have it all ways, but I think its time to give my business to Hilton or another company.
Last edited by platinumstar; Oct 5, 2018 at 5:16 pm
Oct 6, 2018, 3:38 am
#243
Join Date: Nov 2008
Location: EDUU
Programs: Marriott Titanium Elite, HH Diamond, PC Plat Amb, BA EC Gold, Asiana Diamond, TK Elite
Posts: 193
I'm a Platinum Premier Elite Lifetime MR member with over 1,000 nights and 12 years, I've always enjoyed 500 Platinum arrival points and free breakfast (except Resorts) and access to a lounge where there is one.
This weekend I'll make my first stay at a Marriott since the merger and the changes which I read as being free breakfast for everyone. Now my prepaid booking is about to happen and so I'll get either 1,000 points for my arrival gift or a measly $10 credit for food and beverage. With breakfast costing 19.50 GBP each, I can forgo the arrival points use the ridiculous $10 each, this means I'll get about 15 GBP in total (2 x $10) towards our breakfasts which will cost 39.00 GBP. This new 'benefit' from Marriott means a) I lose any welcome points if I want to have breakfast which and b) will end up costing us 24.00 GBP extra in total. There is no executive lounge at the Marriott property here in the UK I'm going to be staying in.
Someone please tell me this is an improvement because I can't see it. Ok, (if I understand Marriotts conditions correctly), we now get free breakfast at Resorts which we didn't before, and yes, we can't have it all ways, but I think its time to give my business to Hilton or another company.
This weekend I'll make my first stay at a Marriott since the merger and the changes which I read as being free breakfast for everyone. Now my prepaid booking is about to happen and so I'll get either 1,000 points for my arrival gift or a measly $10 credit for food and beverage. With breakfast costing 19.50 GBP each, I can forgo the arrival points use the ridiculous $10 each, this means I'll get about 15 GBP in total (2 x $10) towards our breakfasts which will cost 39.00 GBP. This new 'benefit' from Marriott means a) I lose any welcome points if I want to have breakfast which and b) will end up costing us 24.00 GBP extra in total. There is no executive lounge at the Marriott property here in the UK I'm going to be staying in.
Someone please tell me this is an improvement because I can't see it. Ok, (if I understand Marriotts conditions correctly), we now get free breakfast at Resorts which we didn't before, and yes, we can't have it all ways, but I think its time to give my business to Hilton or another company.
"In the United States and Canada: When a Participating Property's lounge is closed, the property will offer a daily breakfast in the restaurant for the Member plus one (1) guest, or Member can choose 750 Points per day. In Europe: Participating Properties without a lounge offer daily breakfast in restaurant for Member plus one (1) guest, or Member can choose 750 Points per day."
so you should get breakfast if your hotel in the UK doesn't has a lounge.
Oct 6, 2018, 6:40 am
#244
Join Date: Mar 2009
Location: London UK
Programs: BA Gold/Marriott Titanium Lifetime/UA/JetBlue
Posts: 618
If you look at the terms under 4.3.c.iv.A it says
"In the United States and Canada: When a Participating Property's lounge is closed, the property will offer a daily breakfast in the restaurant for the Member plus one (1) guest, or Member can choose 750 Points per day. In Europe: Participating Properties without a lounge offer daily breakfast in restaurant for Member plus one (1) guest, or Member can choose 750 Points per day."
so you should get breakfast if your hotel in the UK doesn't has a lounge.
"In the United States and Canada: When a Participating Property's lounge is closed, the property will offer a daily breakfast in the restaurant for the Member plus one (1) guest, or Member can choose 750 Points per day. In Europe: Participating Properties without a lounge offer daily breakfast in restaurant for Member plus one (1) guest, or Member can choose 750 Points per day."
so you should get breakfast if your hotel in the UK doesn't has a lounge.
Oct 6, 2018, 9:22 am
#245
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
I'm a Platinum Premier Elite Lifetime MR member with over 1,000 nights and 12 years, I've always enjoyed 500 Platinum arrival points and free breakfast (except Resorts) and access to a lounge where there is one.
This weekend I'll make my first stay at a Marriott since the merger and the changes which I read as being free breakfast for everyone. Now my prepaid booking is about to happen and so I'll get either 1,000 points for my arrival gift or a measly $10 credit for food and beverage.
This weekend I'll make my first stay at a Marriott since the merger and the changes which I read as being free breakfast for everyone. Now my prepaid booking is about to happen and so I'll get either 1,000 points for my arrival gift or a measly $10 credit for food and beverage.
At the five Marriott brands that provided the Gold/Platinum Elite lounge/breakfast benefit before August 18, 2018 (Marriott, Renaissance, JW Marriott, Autograph Collection, Delta Hotels), not much has changed:
It's now for Platinum /Platinum Premier Elite instead of Gold/Platinum Elite because the Elite tiers were renamed.
You still get the a Welcome gift of points (now 1000 points instead of 500 points) or USD $10 F&B credit.
You still get lounge access for member + 1 — or breakfast in the restaurant if there's no lounge or it's closed, or 750 points per day (with a limited number of properties providing 1000 points per day with no option for breakfast in the restaurant) — in addition to the Welcome gift.
Resorts, which were previously excluded, now follow the old SPG model of daily breakfast for member + 1 as a Welcome gift option.
Oct 6, 2018, 6:28 pm
#246
Join Date: May 2009
Programs: BA Gold/Marriott Platinum
Posts: 144
I'm sorry to say that the breakfast offering is not the case as you have stated. I have a stay tomorrow in a Marriott without a lounge. Using online checkin the confirmation came back saying my 'benefits" were either 1000 points or a $10 F&B credit. Its there in black and white within the booking. When I emailed the hotel yesterday to ask for clarification I was simply told it's one or the other and as my rate did not include breakfast I wouldn't be getting any unless i chose the $10 credit to put towards it.
Oct 6, 2018, 9:32 pm
#247
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
I'm sorry to say that the breakfast offering is not the case as you have stated. I have a stay tomorrow in a Marriott without a lounge. Using online checkin the confirmation came back saying my 'benefits" were either 1000 points or a $10 F&B credit. Its there in black and white within the booking. When I emailed the hotel yesterday to ask for clarification I was simply told it's one or the other and as my rate did not include breakfast I wouldn't be getting any unless i chose the $10 credit to put towards it.
At the Marriott Hotels brand and four other brands (resorts excluded), the lounge/breakfast benefit is a separate benefit in addition to the Platinum Welcome Gift.
Oct 7, 2018, 1:19 am
#248
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Here I have listed some of my experiences as a Platinum Premiere post merger.
The Marriott Seattle Airport Aug 27th, took the welcome points, lounge access and breakfast in the lounge. Upgraded to a newly renovated corner room. Posted correctly.
The Sheraton DFW Airport, last minute booking due to Flight IRROPS. Took the points as welcome gift. Lounge Access, breakfast in the lounge. Also given a free drink coupon, no max value listed, used it on a $15 premium drink. No upgrade. They were extreamly snarky on the 4 pm check-out. Called at 3:30 to see when I was leaving. Housekeeping manager knocked on the door shortly afterwards as I was getting into the shower. At 3:50 front desk called to ask if they should extend my stay for another night. At 4:05 when I vacated the room housekeeping manager was coming down the hall. Had they properly programmed my card and not prevented accessing my room after 3:00 pm necessitating a trip to the reception for reprogramming access, I would have been out by 4:00 pm. This is "par for the course" with my pmSPG stays too coming from the Marriott side. Overall, SPG stays have been at best marginal. I won't return.
At the Marriott at Circular Quay in Sydney on August 31st I took the welcome points. I received a junior suite upgrade, 7:30 am check-in and lounge asscess for breakfast for two mornings on a one-night stay. Everything posted correctly.
At the Courtyard by Marriott in Hong Kong Sept 7-9 they provided Breakfast in the Restaurant, lounge access AND 500 Welcome points. Uphraded to a high-floor Harbour View corner room. Exceptional Service.
At the Marriott Santiago Sept 11-17 they provided Breakfast in the Restaurant, lounge access AND 1000 welcome points. Upgraded to a corner full suite, top floor with awesome views on a 5 for 4 award and a sixth night paid. Exceptional Service.
At the Westin Toyko September 20th they never offered a welcome gift, access to the lounge and breakfast in 3 different restaurants, 4 on Sunday. Reservation was lost, no record on their system & notice in app that not all reservations could be displayed. I was accommodated but bed preference was not available. No upgrade. The next day I challenged them on not offering a welcome gift showing them the new T&C's. After discussion with management they reduced my bill by Yen equivalent to USD$100. They advised that they don't normally present a welcome gift as the only option is breakfast and as a Platinum Premiere I would receive it anyway so they automatically just give you 1000 MR as your welcome gift. I was compensated but didn't get the welcome points. I would have preferred the USD equivalent in cash as the reduction in the bill shaved off 1750 points from my stay. I wasn't going to push it though. Good Service.
At the Sheraton on the Park in Sydney on Sept 22 I successfully used a suite night award for a suite upgrade, I had loung access and took breakfast in the restaurant in lieu of the 1000 welcome points to try Feast which they charge AUD $44.00 for or a AUD $15.00 supplemental charge if you have lounge access. The stay posted correctly without the welcome points. Good Service, likely wouldn't have been upgraded without the suite night award. I wasn't upgraded on my stay earlier in the year.
James
The Marriott Seattle Airport Aug 27th, took the welcome points, lounge access and breakfast in the lounge. Upgraded to a newly renovated corner room. Posted correctly.
The Sheraton DFW Airport, last minute booking due to Flight IRROPS. Took the points as welcome gift. Lounge Access, breakfast in the lounge. Also given a free drink coupon, no max value listed, used it on a $15 premium drink. No upgrade. They were extreamly snarky on the 4 pm check-out. Called at 3:30 to see when I was leaving. Housekeeping manager knocked on the door shortly afterwards as I was getting into the shower. At 3:50 front desk called to ask if they should extend my stay for another night. At 4:05 when I vacated the room housekeeping manager was coming down the hall. Had they properly programmed my card and not prevented accessing my room after 3:00 pm necessitating a trip to the reception for reprogramming access, I would have been out by 4:00 pm. This is "par for the course" with my pmSPG stays too coming from the Marriott side. Overall, SPG stays have been at best marginal. I won't return.
At the Marriott at Circular Quay in Sydney on August 31st I took the welcome points. I received a junior suite upgrade, 7:30 am check-in and lounge asscess for breakfast for two mornings on a one-night stay. Everything posted correctly.
At the Courtyard by Marriott in Hong Kong Sept 7-9 they provided Breakfast in the Restaurant, lounge access AND 500 Welcome points. Uphraded to a high-floor Harbour View corner room. Exceptional Service.
At the Marriott Santiago Sept 11-17 they provided Breakfast in the Restaurant, lounge access AND 1000 welcome points. Upgraded to a corner full suite, top floor with awesome views on a 5 for 4 award and a sixth night paid. Exceptional Service.
At the Westin Toyko September 20th they never offered a welcome gift, access to the lounge and breakfast in 3 different restaurants, 4 on Sunday. Reservation was lost, no record on their system & notice in app that not all reservations could be displayed. I was accommodated but bed preference was not available. No upgrade. The next day I challenged them on not offering a welcome gift showing them the new T&C's. After discussion with management they reduced my bill by Yen equivalent to USD$100. They advised that they don't normally present a welcome gift as the only option is breakfast and as a Platinum Premiere I would receive it anyway so they automatically just give you 1000 MR as your welcome gift. I was compensated but didn't get the welcome points. I would have preferred the USD equivalent in cash as the reduction in the bill shaved off 1750 points from my stay. I wasn't going to push it though. Good Service.
At the Sheraton on the Park in Sydney on Sept 22 I successfully used a suite night award for a suite upgrade, I had loung access and took breakfast in the restaurant in lieu of the 1000 welcome points to try Feast which they charge AUD $44.00 for or a AUD $15.00 supplemental charge if you have lounge access. The stay posted correctly without the welcome points. Good Service, likely wouldn't have been upgraded without the suite night award. I wasn't upgraded on my stay earlier in the year.
James
Last edited by Flying for Fun; Oct 7, 2018 at 1:28 am
Oct 7, 2018, 1:55 am
#249
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
I'm sorry to say that the breakfast offering is not the case as you have stated. I have a stay tomorrow in a Marriott without a lounge. Using online checkin the confirmation came back saying my 'benefits" were either 1000 points or a $10 F&B credit. Its there in black and white within the booking. When I emailed the hotel yesterday to ask for clarification I was simply told it's one or the other and as my rate did not include breakfast I wouldn't be getting any unless i chose the $10 credit to put towards it.
Oct 7, 2018, 3:03 pm
#250
Join Date: Dec 2005
Location: Newquay
Programs: BA Gold Marriott Lifetime Plat Hilton Diamond
Posts: 18
I had the same scenario last week:
Marriott Forest of Arden - stayed regularly over last 3 years - lifetime platinum member and looked after very well. Prior to August 18th always got Welcome Gift (usually cheese and crackers and half bottle of wine), plus free drinks voucher at bar and always “free breakfast” - and in a portion of the restaurant received for elite members which worked well.
First stay at Forest of Arden since the summer break last week - well (1st world problems). Queried Plat gift (not offered) and when I asked was told I had the choice of the welcome gift, breakfast or 1,000 points.... chose breakfast and that was it. No drinks voucher either. I said to reception this seemed a backward step and she said they’d had a lot of complaints.
If if this is the future then quite disappointing here in the UK - Hilton Metropole nearby (I’m Diamond as well) and they offer a lounge with free alcohol and snacks, breakfast in lounge or restaurant plus 20% off in bar/ restaurant. Preferred the Marriott but Hilton appear to be rewarding loyalty
Marriott Forest of Arden - stayed regularly over last 3 years - lifetime platinum member and looked after very well. Prior to August 18th always got Welcome Gift (usually cheese and crackers and half bottle of wine), plus free drinks voucher at bar and always “free breakfast” - and in a portion of the restaurant received for elite members which worked well.
First stay at Forest of Arden since the summer break last week - well (1st world problems). Queried Plat gift (not offered) and when I asked was told I had the choice of the welcome gift, breakfast or 1,000 points.... chose breakfast and that was it. No drinks voucher either. I said to reception this seemed a backward step and she said they’d had a lot of complaints.
If if this is the future then quite disappointing here in the UK - Hilton Metropole nearby (I’m Diamond as well) and they offer a lounge with free alcohol and snacks, breakfast in lounge or restaurant plus 20% off in bar/ restaurant. Preferred the Marriott but Hilton appear to be rewarding loyalty
Oct 8, 2018, 6:39 am
#251
Join Date: Nov 2010
Posts: 46
Received from the Marriott Wailea Resort for an upcoming stay in Maui:
As a Premier Platinum member you are eligible for your choice of welcome amenities upon arrival. 1,000 Marriott Rewards Points per day or a Daily Light Continental Breakfast for 2 (Pastry of the Day, Fruit, Coffee or Tea).
While it’s nice to see them offering the breakfast amenity post merger, the ‘light continental’ offer leaves much to be desired. I guess each property can interpret breakfast in the restaurant however they please.
As a Premier Platinum member you are eligible for your choice of welcome amenities upon arrival. 1,000 Marriott Rewards Points per day or a Daily Light Continental Breakfast for 2 (Pastry of the Day, Fruit, Coffee or Tea).
While it’s nice to see them offering the breakfast amenity post merger, the ‘light continental’ offer leaves much to be desired. I guess each property can interpret breakfast in the restaurant however they please.
Oct 8, 2018, 8:13 am
#252
Suspended
Original Poster
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Received from the Marriott Wailea Resort for an upcoming stay in Maui:
As a Premier Platinum member you are eligible for your choice of welcome amenities upon arrival. 1,000 Marriott Rewards Points per day or a Daily Light Continental Breakfast for 2 (Pastry of the Day, Fruit, Coffee or Tea).
While it’s nice to see them offering the breakfast amenity post merger, the ‘light continental’ offer leaves much to be desired. I guess each property can interpret breakfast in the restaurant however they please.
As a Premier Platinum member you are eligible for your choice of welcome amenities upon arrival. 1,000 Marriott Rewards Points per day or a Daily Light Continental Breakfast for 2 (Pastry of the Day, Fruit, Coffee or Tea).
While it’s nice to see them offering the breakfast amenity post merger, the ‘light continental’ offer leaves much to be desired. I guess each property can interpret breakfast in the restaurant however they please.
So they're serving, at most, a $5 breakfast ($2 for juice, $2 for coffee and $1 for a pastry). That's outrageous. What if you don't eat pastries because of health or dietary restrictions? Or can't drink coffee because you're Mormon?
The terms and conditions are plenty clear regarding the intent of the breakfast benefit: "Breakfast in restaurant per day of Stay for Member +1."
Moreover, the terms and conditions intentionally use "continental breakfast" when referring to lounge breakfast but use "breakfast in restaurant" when referring to hotels without a lounge or without an open lounge.
"Breakfast in restaurant" is more than the "light continental" offered by this hotel. And, by the way, here is the hotel restaurant's breakfast menu: http://www.hmkmaui.com/assets/hmk-breakfast-4-2018.pdf
Last edited by hockeyinsider; Oct 8, 2018 at 8:20 am
Oct 8, 2018, 8:50 am
#253
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
And .. they are offering 1000 points per day while the benefit is 1000 points per stay.
Is the Maui property managed by the same group as the Waikiki property?
Is the Maui property managed by the same group as the Waikiki property?
Oct 8, 2018, 8:53 am
#254
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
Queried Plat gift (not offered) and when I asked was told I had the choice of the welcome gift, breakfast or 1,000 points.... chose breakfast and that was it. No drinks voucher either. I said to reception this seemed a backward step and she said they’d had a lot of complaints.
Failure to provide these benefits properly entitles the Platinum member to substantial compensation.
It's all in the Loyalty Program Terms & Conditions.
It seems some hotel GMs have used the program changes of August 18, 2018, as an opportunity to reduce costs. That's fine if the hotel previously went above and beyond what was called for. But it's not okay to offer less than what's currently called for.
Last edited by Horace; Oct 8, 2018 at 9:35 am
Oct 8, 2018, 12:55 pm
#255
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
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