Aug 24, 2018, 10:27 am
Last edit by: PTahCha
Huge thanks to Horace for this list (which is much simpler to understand than Marriott's T&Cs!)
Daily Breakfast for Platinum Elite and Above
Six categories:
1. Breakfast for member + 1 in the lounge. If the hotel does not have a lounge or the lounge is closed, member can choose 750 points OR continental breakfast for member + 1 in the restaurant. A limited number of hotels provide 1,000 points each day the lounge is closed instead of a choice (Through June 30, 2024). Any of these benefits are in addition to the Platinum Elite welcome gift.
— Autograph Collection (excluding resorts)
— Courtyard (properties with a lounge only; Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa only)
— Delta* (excluding resorts)
— JW Marriott (excluding resorts)
— Marriott (excluding resorts)
— Renaissance (excluding resorts)
* many Delta properties provide breakfast from an Elite Pantry as an alternative to a Signature Lounge, in which case the hotel does not need to provide breakfast for member + 1 the restaurant.
2. Breakfast in the hotel restaurant for member + 1 as a Platinum Elite welcome gift option (not in addition to it).
— Aloft
— Autograph Collection (resorts only)
— Delta (resorts only)
— Four Points
— The Luxury Collection
— JW Marriott (resorts only)
— Le Méridien
— Marriott (resorts only)
— Protea
— Renaissance (resorts only)
— St. Regis
— Sheraton **
— Tribute Portfolio
— W Hotels
— Westin **
** Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club properties are not Marriott, Sheraton, and Westin hotels/resorts.
3. Breakfast in lounge for member + 1, if the hotel has a lounge. This is in addition to the Platinum Elite welcome gift, which could be breakfast for member + 1 in the restaurant. No alternative benefit if the lounge is closed.
— Le Méridien (only at locations with a lounge)
— Sheraton (only at locations with a lounge)
— Westin (only at locations with a lounge)
4. Daily U.S. $10 F&B credit for member + 1 as a Platinum Elite welcome gift option (not in addition to it). Can be applied toward breakfast or toward other F&B purchase in the hotel restaurant or bar. Does not accrue over multiple-night stay.
— AC Hotels
— Courtyard (locations without a lounge only, which means most locations)
— MOXY ***
*** some MOXY property are more generous, providing full breakfasts to those who apply their F&B credits toward breakfast, with no additional charge
5. Breakfast for all guests included in room rate, regardless of status or membership
— Element ****
— Fairfield (except Fairfield Asia Pacific hotels) ****
— Residence Inn (NO breakfast at Residence Inn New Orleans French Quarter/CBD)
— SpringHill Suites
— TownePlace Suites
**** very few exceptions; check official hotel website
6. No complimentary daily breakfast, even for Platinum Elite and Above
— Design Hotels
— Edition
— Fairfield Asia Pacific hotels
— Gaylord Hotels
— Marriott Executive Apartments
— Marriott Vacation Club / MVC Pulse / Grand Residences by Marriott
— The Ritz-Carlton / Ritz-Carlton Reserve / Ritz-Carlton Residence Club
— Vistana / Sheraton Vacation Club / Westin Vacation Club
Note: This list does not identify specific properties that deviate from the published benefits. In some cases, exceptions are identified in the Marriott Bonvoy Loyalty Program Terms & Conditions or on specific property webpages. Exceptions are few, but can be an unpleasant or pleasant surprise, depending on whether the property provides less or more than the published benefits.Through June 30, 2024, the following properties in the United States do not provide free continental breakfast in the hotel restaurant in the event the Lounge is closed but do offer 1,000 Points in lieu of breakfast. These properties include:
• The Algonquin Hotel Times Square, Autograph Collection
• Boston Marriott Copley Place
• Boston Marriott Long Wharf
• Chicago Marriott Downtown Magnificent Mile
• JW Marriott Essex House New York City
• JW Marriott New Orleans
• JW Marriott San Francisco Union Square
• JW Marriott Washington, DC
• The Lexington Hotel, Autograph Collection
• Monterey Marriott
• New York Marriott Marquis®
• Philadelphia Marriott Downtown
• Renaissance Boston Waterfront Hotel
• Renaissance Chicago Downtown Hotel
• Renaissance Los Angeles Airport Hotel
• Renaissance New York Midtown Hotel
• Renaissance New York Times Square Hotel
• Marriott Marquis San Diego Marina
Daily Breakfast for Platinum Elite and Above
Six categories:
1. Breakfast for member + 1 in the lounge. If the hotel does not have a lounge or the lounge is closed, member can choose 750 points OR continental breakfast for member + 1 in the restaurant. A limited number of hotels provide 1,000 points each day the lounge is closed instead of a choice (Through June 30, 2024). Any of these benefits are in addition to the Platinum Elite welcome gift.
— Autograph Collection (excluding resorts)
— Courtyard (properties with a lounge only; Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa only)
— Delta* (excluding resorts)
— JW Marriott (excluding resorts)
— Marriott (excluding resorts)
— Renaissance (excluding resorts)
* many Delta properties provide breakfast from an Elite Pantry as an alternative to a Signature Lounge, in which case the hotel does not need to provide breakfast for member + 1 the restaurant.
2. Breakfast in the hotel restaurant for member + 1 as a Platinum Elite welcome gift option (not in addition to it).
— Aloft
— Autograph Collection (resorts only)
— Delta (resorts only)
— Four Points
— The Luxury Collection
— JW Marriott (resorts only)
— Le Méridien
— Marriott (resorts only)
— Protea
— Renaissance (resorts only)
— St. Regis
— Sheraton **
— Tribute Portfolio
— W Hotels
— Westin **
** Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club properties are not Marriott, Sheraton, and Westin hotels/resorts.
3. Breakfast in lounge for member + 1, if the hotel has a lounge. This is in addition to the Platinum Elite welcome gift, which could be breakfast for member + 1 in the restaurant. No alternative benefit if the lounge is closed.
— Le Méridien (only at locations with a lounge)
— Sheraton (only at locations with a lounge)
— Westin (only at locations with a lounge)
4. Daily U.S. $10 F&B credit for member + 1 as a Platinum Elite welcome gift option (not in addition to it). Can be applied toward breakfast or toward other F&B purchase in the hotel restaurant or bar. Does not accrue over multiple-night stay.
— AC Hotels
— Courtyard (locations without a lounge only, which means most locations)
— MOXY ***
*** some MOXY property are more generous, providing full breakfasts to those who apply their F&B credits toward breakfast, with no additional charge
5. Breakfast for all guests included in room rate, regardless of status or membership
— Element ****
— Fairfield (except Fairfield Asia Pacific hotels) ****
— Residence Inn (NO breakfast at Residence Inn New Orleans French Quarter/CBD)
— SpringHill Suites
— TownePlace Suites
**** very few exceptions; check official hotel website
6. No complimentary daily breakfast, even for Platinum Elite and Above
— Design Hotels
— Edition
— Fairfield Asia Pacific hotels
— Gaylord Hotels
— Marriott Executive Apartments
— Marriott Vacation Club / MVC Pulse / Grand Residences by Marriott
— The Ritz-Carlton / Ritz-Carlton Reserve / Ritz-Carlton Residence Club
— Vistana / Sheraton Vacation Club / Westin Vacation Club
Note: This list does not identify specific properties that deviate from the published benefits. In some cases, exceptions are identified in the Marriott Bonvoy Loyalty Program Terms & Conditions or on specific property webpages. Exceptions are few, but can be an unpleasant or pleasant surprise, depending on whether the property provides less or more than the published benefits.Through June 30, 2024, the following properties in the United States do not provide free continental breakfast in the hotel restaurant in the event the Lounge is closed but do offer 1,000 Points in lieu of breakfast. These properties include:
• The Algonquin Hotel Times Square, Autograph Collection
• Boston Marriott Copley Place
• Boston Marriott Long Wharf
• Chicago Marriott Downtown Magnificent Mile
• JW Marriott Essex House New York City
• JW Marriott New Orleans
• JW Marriott San Francisco Union Square
• JW Marriott Washington, DC
• The Lexington Hotel, Autograph Collection
• Monterey Marriott
• New York Marriott Marquis®
• Philadelphia Marriott Downtown
• Renaissance Boston Waterfront Hotel
• Renaissance Chicago Downtown Hotel
• Renaissance Los Angeles Airport Hotel
• Renaissance New York Midtown Hotel
• Renaissance New York Times Square Hotel
• Marriott Marquis San Diego Marina
FAQ : Marriott's "breakfast offering" explained, by brand and by Bonvoy elite level
Sep 14, 2018, 11:54 am
#226
Join Date: Nov 2017
Posts: 204
You must be new to Courtyards :-) Up until 6-7 years ago, one of the big parts of the Courtyard was the breakfast buffet. It wasn't free (although Plats got coupons at a lot of them), but it was pretty cheap, like $10.00 plus tip. That got you a pretty good spread of hot and cold items, beverages, plenty of to-go items. Some had omelet stations, they all had waffle makers. They killed those off to put in the Bistro, which is primarily to sell booze in the afternoon and evenings. The old buffets were usually just for breakfast - I can't recall if any were open in the evenings but I think not. They killed off the large kitchens and replaced them and the serving/seating areas with the Bistro. Now they make more money selling booze and sandwiches at night, which is good for them. But, it alienated people like me who liked having a good, cheap/free buffet breakfast that was several steps up from the stuff they put out free for everyone at Res Inn, Fairfield Inn, Springhill Suites and TownPlace Meth Lab.
I think that for the majority of us, things at the Courtyard will remain the same. If you are fine with the overpriced, limited Bistro breakfast menu that takes 10-15 minutes to get served, then you'll probably take the daily $10 voucher. You'll almost certainly have to pay a few bucks, but it saves you money from what you get now. If you don't like the Bistro now, you'll just take the points and pantry item and do breakfast however you currently do it.
I think that for the majority of us, things at the Courtyard will remain the same. If you are fine with the overpriced, limited Bistro breakfast menu that takes 10-15 minutes to get served, then you'll probably take the daily $10 voucher. You'll almost certainly have to pay a few bucks, but it saves you money from what you get now. If you don't like the Bistro now, you'll just take the points and pantry item and do breakfast however you currently do it.
Sep 14, 2018, 6:44 pm
#227
Join Date: Sep 2012
Location: YVR
Posts: 1,846
Non-resort properties under the Marriott Hotels, Renaissance, JW Marriott, Autograph Collection, and Delta Hotels brands are not "non-breakfast included."
These brands do provide breakfast to the Platinum Elite member + 1 as a benefit, but it's through the lounge/breakfast benefit, not through the Welcome Gift benefit. This lounge/breakfast benefit is in addition to the Welcome Gift, so the Platinum Elite member can also choose one gift per stay, such as 1000 points or a $10 F&B credit.
If the lounge is open, then it's lounge access for the Platinum Elite member + 1. The lounge can be called a Concierge Lounge, M Club Lounge, Executive Lounge, Club Lounge, or whatever. The quality and selection of the breakfast spread varies by brand, geography, and individual property.
If the property doesn't have a lounge, or if the lounge is closed (as is often the case on weekend and holiday mornings), then the benefit provides a restaurant breakfast for the Platinum Elite member + 1 as the alternative.
Yes, the Platinum Elite breakfast benefit is complicated — especially how it's explained in the Loyalty Program Terms & Conditions. Check the Wiki at the top of this thread for my simple summary. With more than 6700 properties, there are some exceptions, as @jedicat666 has noted, but I think my summary is good place to start.
However it's supposed to work, I've already noted two post merger Plat Welcome Gift SNAFUS:
1. Breakfast for ONE or points offered at Westin Bellevue.
2. Nothing offered at Delta Whislter. They don't have a lounge or a restaurant.
I also stayed at the Delta in Kelowna, pre-merger, and was allowed lounge access, but was told that post-merger the lounge would only be accessible to club-level guests, and the only Plat benefit would be points. (???)
If hotel staff don't even have a clear, consistent picture of what their plat benefits are, how are we supposed to when we go to book a property!?!?
Sep 14, 2018, 9:09 pm
#228
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
And the Welcome Gift benefit only guarantees breakfast for some brands, while the Lounge Access benefit only guarantees breakfast for some other brands — and there's no Platinum breakfast at all for still other brands. With 29 brands in the Loyalty Program, and differences between hotels and resorts for some of those brands, and some geographic differences, it's complicated and confusing.
In short, there is not a single "Plat Breakfast Benefit."
I've tried to simplify things with a list that breaks down Platinum Elite breakfast into six categories. It's in the Wiki at the top of this topic.
However it's supposed to work, I've already noted two post merger Plat Welcome Gift SNAFUS:
1. Breakfast for ONE or points offered at Westin Bellevue.
2. Nothing offered at Delta Whislter. They don't have a lounge or a restaurant.
I also stayed at the Delta in Kelowna, pre-merger, and was allowed lounge access, but was told that post-merger the lounge would only be accessible to club-level guests, and the only Plat benefit would be points. (???)
If hotel staff don't even have a clear, consistent picture of what their plat benefits are, how are we supposed to when we go to book a property!?!?
1. Breakfast for ONE or points offered at Westin Bellevue.
2. Nothing offered at Delta Whislter. They don't have a lounge or a restaurant.
I also stayed at the Delta in Kelowna, pre-merger, and was allowed lounge access, but was told that post-merger the lounge would only be accessible to club-level guests, and the only Plat benefit would be points. (???)
If hotel staff don't even have a clear, consistent picture of what their plat benefits are, how are we supposed to when we go to book a property!?!?
With more than 6,700 hotels, there will be cases when a hotel does something differently — either with Marriott's blessing or not. For the Westin Bellevue and the Delta Whistler, both seem to be cases of a local management failure to understand the benefits and to train the staff accordingly.
Last edited by Horace; Sep 17, 2018 at 1:02 pm
Sep 17, 2018, 12:53 pm
#229
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
First of all, I want to thank Horace for making a comprehensive list in the Wiki that greatly cut down the confusion.
Secondly, there is now a PDF file that is made available by Loyalty Lobby, that is from a booklet Marriott distributes to its properties to explain the new program, the new elite statuses and the corresponding benefits.
https://loyaltylobby.com/2018/09/17/...es-now-in-pdf/
PDF download link is in the article.
Secondly, there is now a PDF file that is made available by Loyalty Lobby, that is from a booklet Marriott distributes to its properties to explain the new program, the new elite statuses and the corresponding benefits.
https://loyaltylobby.com/2018/09/17/...es-now-in-pdf/
PDF download link is in the article.
Sep 19, 2018, 11:17 pm
#231
Join Date: Jun 2014
Programs: IHG Spire Ambassador, HHonors Diamond, Hyatt Platinum, SPG Gold
Posts: 413
CS was clueless, referred me to SPG 1800 number.
Called SPG and was told points booking does not include breakfast @ Element brand, mentioned that I don't think that is true.
Now case is further escalated with up to 7 days wait.
Will send a PM to SPG Lurker for further clarification on this issue.
Also, is it true that element does not include "daily complementary breakfast at RISE" for pts booking ?
Last edited by jedicat666; Sep 19, 2018 at 11:28 pm
Sep 20, 2018, 1:55 am
#232
Join Date: Jun 2014
Programs: IHG Spire Ambassador, HHonors Diamond, Hyatt Platinum, SPG Gold
Posts: 413
UPDATE :
Guess someone will need to edit the breakfast cheatsheet / wiki.
Originally Posted by Starwood Lurker III
Hi there,
We have escalated this issue to the brand manager of Element Hotels.
We are advised that Element Hotels in AP do not offer complementary breakfast at RISE restaurant and the website will be updated to clarify later.
We have escalated this issue to the brand manager of Element Hotels.
We are advised that Element Hotels in AP do not offer complementary breakfast at RISE restaurant and the website will be updated to clarify later.
Guess someone will need to edit the breakfast cheatsheet / wiki.
Sep 20, 2018, 10:13 am
#233
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
@jedicat666, Where did Starwood Lurker III post about Element Hotels in AP?
Okay. I updated the Wiki, while keeping its focus on brand standards and published Platinum Elite benefits. Of the thousands of select-service and extended-stay hotels that provide breakfast to all guests, I'm only aware of three exceptions:
— Element by Westin Bali Ubud
— Element Kuala Lumpur
— Fairfield Inn by Marriott Anaheim Resort
I'm not aware of other Element Hotels in AP that deviate from the brand standard for breakfast. There are quite a few Element Hotels in the pipeline for AP. We'll have to see what those do.
On its landing page, the Fairfield Inn Anaheim has a notice in a large font: "No complimentary breakfast at this hotel." It's also noted other places as guests go through the reservation process. It's unlikely that it will be a surprise if someone used Marriott.com to make the reservation — although I still think Marriott should insist on adherence to brand standards.
For the two Element properties, there are no similar warnings at Marriott.com. The Dining pages for these two properties provide clues about restaurant breakfast, but even these do not clearly explain the lack of complimentary breakfast.
Also, Marriott's brand pages for Element extol the virtues of the "complimentary Rise breakfast," while not even having a footnote that there are exceptions.
Shame on Marriott (and shame Starwood Hotels before). Marriott needs to get its act together on this.
Here's how I updated the Wiki:
5. Breakfast for all guests included in room rate, regardless of status or membership
— Element *
— Fairfield *
— Residence Inn
— SpringHill Suites
— TownePlace Suites
* very few exceptions; check official hotel website
The exceptions to complimentary breakfast have nothing to do with Platinum Elite benefits.
Okay. I updated the Wiki, while keeping its focus on brand standards and published Platinum Elite benefits. Of the thousands of select-service and extended-stay hotels that provide breakfast to all guests, I'm only aware of three exceptions:
— Element by Westin Bali Ubud
— Element Kuala Lumpur
— Fairfield Inn by Marriott Anaheim Resort
I'm not aware of other Element Hotels in AP that deviate from the brand standard for breakfast. There are quite a few Element Hotels in the pipeline for AP. We'll have to see what those do.
On its landing page, the Fairfield Inn Anaheim has a notice in a large font: "No complimentary breakfast at this hotel." It's also noted other places as guests go through the reservation process. It's unlikely that it will be a surprise if someone used Marriott.com to make the reservation — although I still think Marriott should insist on adherence to brand standards.
For the two Element properties, there are no similar warnings at Marriott.com. The Dining pages for these two properties provide clues about restaurant breakfast, but even these do not clearly explain the lack of complimentary breakfast.
Also, Marriott's brand pages for Element extol the virtues of the "complimentary Rise breakfast," while not even having a footnote that there are exceptions.
Shame on Marriott (and shame Starwood Hotels before). Marriott needs to get its act together on this.
Here's how I updated the Wiki:
5. Breakfast for all guests included in room rate, regardless of status or membership
— Element *
— Fairfield *
— Residence Inn
— SpringHill Suites
— TownePlace Suites
* very few exceptions; check official hotel website
Last edited by Horace; Sep 20, 2018 at 10:21 am
Sep 20, 2018, 12:27 pm
#234
Join Date: Apr 2001
Location: Toronto, Ontario, Canada
Programs: DL DM, AC Elite, SPG Plat, HH Diamond, Marriott Plat
Posts: 89
This topic has been discussed as to whether or not you get a breakfast, can I asked a related question. Under SPG, you were getting a "continental" breakfast. The coupons specifically stated that. The new coupons just say breakfast. I am getting very varied meals depending on the property.
All In Vancouver:
Sheraton Wall Center - Lounge with Continetal
Westin Grand - Continental Buffet with option to upgrade $10 for Hot buffet
Delta Downtown - A la carte anthing on the menu
Delta Burnaby - Open buffet with option to order a la cart with no extre
Westin Wall (airport) - Lounge with Continetal
What should the menu?
All In Vancouver:
Sheraton Wall Center - Lounge with Continetal
Westin Grand - Continental Buffet with option to upgrade $10 for Hot buffet
Delta Downtown - A la carte anthing on the menu
Delta Burnaby - Open buffet with option to order a la cart with no extre
Westin Wall (airport) - Lounge with Continetal
What should the menu?
Last edited by canuk; Sep 20, 2018 at 12:32 pm Reason: hit send to soon.
Sep 20, 2018, 12:55 pm
#235
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
This topic has been discussed as to whether or not you get a breakfast, can I asked a related question. Under SPG, you were getting a "continental" breakfast. The coupons specifically stated that. The new coupons just say breakfast. I am getting very varied meals depending on the property.
All In Vancouver:
Sheraton Wall Center - Lounge with Continetal
Westin Grand - Continental Buffet with option to upgrade $10 for Hot buffet
Delta Downtown - A la carte anthing on the menu
Delta Burnaby - Open buffet with option to order a la cart with no extre
Westin Wall (airport) - Lounge with Continetal
What should the menu?
All In Vancouver:
Sheraton Wall Center - Lounge with Continetal
Westin Grand - Continental Buffet with option to upgrade $10 for Hot buffet
Delta Downtown - A la carte anthing on the menu
Delta Burnaby - Open buffet with option to order a la cart with no extre
Westin Wall (airport) - Lounge with Continetal
What should the menu?
This is what the FAQ says:
After 50 nights across the portfolio, members will achieve Platinum Elite status. As part of the Platinum Welcome Gift, members will have the option of choosing points, an amenity or a breakfast offering – options vary by brand, and The Ritz-Carlton, EDITION, Marriott Vacation Club, Gaylord Hotels, and Design Hotels do not participate in the breakfast offering option. A breakfast offering is new for Courtyard, AC Hotels by Marriott, Moxy Hotels, Protea Hotels and participating resorts. Brands that are currently offering lounge access will continue to offer complimentary breakfast as part of the lounge offering.
Sep 20, 2018, 3:20 pm
#236
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
This topic has been discussed as to whether or not you get a breakfast, can I asked a related question. Under SPG, you were getting a "continental" breakfast. The coupons specifically stated that. The new coupons just say breakfast. I am getting very varied meals depending on the property.
All In Vancouver:
Sheraton Wall Center - Lounge with Continetal
Westin Grand - Continental Buffet with option to upgrade $10 for Hot buffet
Delta Downtown - A la carte anthing on the menu
Delta Burnaby - Open buffet with option to order a la cart with no extre
Westin Wall (airport) - Lounge with Continetal
What should the menu?
All In Vancouver:
Sheraton Wall Center - Lounge with Continetal
Westin Grand - Continental Buffet with option to upgrade $10 for Hot buffet
Delta Downtown - A la carte anthing on the menu
Delta Burnaby - Open buffet with option to order a la cart with no extre
Westin Wall (airport) - Lounge with Continetal
What should the menu?
If you do a "find" on the term continental breakfast, it only shows up twice — both times in conjunction with the lounge benefit at traditional Marriott legacy full-service brands. (Oddly, my lounge breakfasts at Marriott legacy full-service hotel brands have always included the option of eggs and breakfast meat.)
If you do a "find" on just the term breakfast, it shows up 19 times — all but two without continental in front of it.
However, there's no explanation of what breakfast includes. So the question remains — what, exactly, is being promised by a phrase such as "breakfast in restaurant per day of Stay for Member +1 (including Resorts)"?
Of course, it can be argued that a cold continental breakfast is still a type of breakfast.
I think it comes down to management. Some managers think the way to achieve the highest profit involves shaving every cent off the cost structure, while other managers thing it involves achieving higher occupancy and room rates through delighted guests.
Sep 30, 2018, 8:23 pm
#237
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Received an email for an upcoming stay:
We are looking forward to welcome you to our beautiful property Marriott Puerto Vallarta Resort & Spa!
As a Platinum Premier Elite Member TM thank you very much for your continued loyalty, we would like to provide you with all the information possible in order to help you plan your vacations in advance. Our intention is to help you enhance your vacation, to meet and exceed your expectations.
We think that it is important that you are aware that Marriott Puerto Vallarta Resort and Spa does not have a Concierge Level or complimentary breakfast, this benefit doesn’t apply in resorts.
As a Platinum Premier Elite Member TM thank you very much for your continued loyalty, we would like to provide you with all the information possible in order to help you plan your vacations in advance. Our intention is to help you enhance your vacation, to meet and exceed your expectations.
We think that it is important that you are aware that Marriott Puerto Vallarta Resort and Spa does not have a Concierge Level or complimentary breakfast, this benefit doesn’t apply in resorts.
Sep 30, 2018, 9:52 pm
#238
Join Date: Sep 2012
Posts: 625
Technically, this is true as breakfast is an elite benefit choice, and not straight up complimentary. It definitely could have been mentioned about the option, but I have to believe that they are not interested in sharing more information than necessary to those who may not know...
Sep 30, 2018, 10:11 pm
#239
Join Date: Sep 2005
Location: AGS, CAE, ATL
Programs: Delta PM 2MM, Marriott Lifetime Titanium
Posts: 511
Sep 30, 2018, 11:25 pm
#240
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
Technically, this is true as breakfast is an elite benefit choice, and not straight up complimentary. It definitely could have been mentioned about the option, but I have to believe that they are not interested in sharing more information than necessary to those who may not know...
If the Marriott Puerto Vallarta Resort & Spa does not offer the published Platinum Elite Welcome Gift options at check-in, as defined in the Loyalty Program Terms & Conditions, then the Platinum Elite guest is entitled to U.S. $100 "Guest Compensation" — and is still entitled to choose from the published options.
For five brands, "JW Marriott, Marriott Hotels, Delta Hotels, Autograph Collection, Renaissance Hotels," — for "RESORTS only" — in "Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, Middle East, and Africa," the "Platinum Elite Welcome Gift" options are one of the following:
— "1,000 Points per Stay"
— "F&B amenity per Stay"
— "breakfast in restaurant per day of Stay for Member +1"
The Platinum Elite member decides which option, not the hotel.
It's going to cost the Marriott Puerto Vallarta Resort & Spa more if there have to pay U.S. $100 compensation regularly.