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Marriott's new "breakfast offering" explained

Marriott's new "breakfast offering" explained

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Old Jul 24, 19, 8:21 am   -   Wikipost
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Huge thanks to Horace for this list (which is much simpler to understand than Marriott's T&Cs!)

Daily Breakfast for Platinum Elite (and higher)

Six categories:

1. Breakfast for member + 1 in the lounge. If the hotel does not have a lounge or the lounge is closed, member can choose 750 points OR breakfast for member + 1 in the restaurant. A limited number of hotels provide 1,000 points each day the lounge is closed instead of a choice. Any of these benefits are in addition to the Platinum Elite welcome gift.

— Autograph Collection (excluding resorts)
— Courtyard (properties with a lounge only; Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa only)
— Delta* (excluding resorts)
— JW Marriott (excluding resorts)
— Marriott (excluding resorts)
— Renaissance (excluding resorts)
* many Delta properties provide breakfast from an Elite Pantry as an alternative to a Signature Lounge, in which case the hotel does not need to provide breakfast for member + 1 the restaurant.

2. Breakfast in the hotel restaurant for member + 1 as a Platinum Elite welcome gift option (not in addition to it).

— Aloft
— Autograph Collection (resorts only)
— Delta (resorts only)
— Four Points
— The Luxury Collection
— JW Marriott (resorts only)
— Le Mιridien
— Marriott (resorts only)
— Protea
— Renaissance (resorts only)
— St. Regis
— Sheraton
— Tribute Portfolio
— W Hotels
— Westin

3. Breakfast in lounge for member + 1, if the hotel has a lounge. This is in addition to the Platinum Elite welcome gift, which could be breakfast for member + 1 in the restaurant. No alternative benefit if the lounge is closed.

— Le Mιridien (only at locations with a lounge)
— Sheraton (only at locations with a lounge)
— Westin (only at locations with a lounge)

4. Daily U.S. $10 F&B credit for member + 1 as a Platinum Elite welcome gift option (not in addition to it). Can be applied toward breakfast or toward other F&B purchase in the hotel restaurant or bar. Does not accrue over multiple-night stay.

— AC Hotels
— Courtyard (locations without a lounge only, which means most locations)
— MOXY

5. Breakfast for all guests included in room rate, regardless of status or membership

— Element **
— Fairfield (except Fairfield Asia Pacific hotels) **
— Residence Inn
— SpringHill Suites
— TownePlace Suites
** very few exceptions; check official hotel website

6. No complimentary daily breakfast, even for Platinum Elite

— Design Hotels
— Edition
— Fairfield Asia Pacific hotels
— Gaylord Hotels
— Marriott Executive Apartments / ExecuStay
— Marriott Vacation Club / MVC Pulse / Grand Residences by Marriott
— The Ritz-Carlton / Ritz-Carlton Reserve / Ritz-Carlton Residence Club
— Vistana / Sheraton Vacation Club / Westin Vacation Club
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Old May 18, 19, 11:22 am
  #661  
 
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Marriott's new breakfast offering explained.....................Good Luck!
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Old May 18, 19, 11:32 am
  #662  
 
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Originally Posted by C17PSGR View Post
The CY/AC is so simple in North America its hard to believe they can mess it up.

Each night for one person: $10 credit for that day; for two people: $20 credit for that day.

It's per day, not per stay.

Consider requesting the guarantee

And seems like the Canadian properties fixed the issue IIRC from other threads.
I made a post about this a while back... I believe it should be a set dollar amount if they are not just giving free breakfast. Why do I get less if I am by myself paying the same rate as someone travelling with another person.
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Old May 18, 19, 4:29 pm
  #663  
 
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Originally Posted by bigshooter View Post
I made a post about this a while back... I believe it should be a set dollar amount if they are not just giving free breakfast. Why do I get less if I am by myself paying the same rate as someone travelling with another person.
You get the same benefit. You do not get less when traveling alone. But when there's a second guest, that guest also gets the benefit. Among other things, this policy encourages leisure travel.

Marriott made a business decision that the standard at Courtyard would be to provide a $10 USD F&B credit daily when the room is occupied by a Platinum Elite (or higher) member, an additional $10 USD F&B credit daily when there's a second guest in the room — but no additional credits for a third or fourth guest.

This is parallel with how Marriott provides daily breakfast in the restaurant and lounge access at many other Marriott brands. When there's a second guest — but only when there's a second guest — there's a second benefit.
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Old May 18, 19, 4:35 pm
  #664  
 
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Originally Posted by bigshooter View Post
I made a post about this a while back... I believe it should be a set dollar amount if they are not just giving free breakfast. Why do I get less if I am by myself paying the same rate as someone travelling with another person.
probably because they’re hoping people spend more than the $10 pp. 1 person could easily get their entire breakfast for $20, $10 not so much.
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Old May 20, 19, 10:38 am
  #665  
 
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Originally Posted by SkiAdcock View Post
Except the above isn't accurate.
Care to point out how? Based on my review of available materials it is.
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Old May 20, 19, 5:30 pm
  #666  
 
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Originally Posted by C17PSGR View Post
The CY/AC is so simple in North America its hard to believe they can mess it up.

Each night for one person: $10 credit for that day; for two people: $20 credit for that day.

It's per day, not per stay.

Consider requesting the guarantee

And seems like the Canadian properties fixed the issue IIRC from other threads.
If by "fixed" you mean $10CAD (approx. $7USD), then that's been my experience. At current exchange rates $10USD would be close to $14CAD and the little cards are all pre-printed as $10. On both sides of the border I have had no problem getting the credit for each of us travelling together except when it's an award stay, then it's supposedly only one credit per room - in both Canada and the US.
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Old May 20, 19, 6:53 pm
  #667  
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I don't see that paid vs.award differentiation in the t & c?
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Old May 20, 19, 7:24 pm
  #668  
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Originally Posted by dtremit View Post
Care to point out how? Based on my review of available materials it is.
Well, for starters your assertion that only one brand allows exec lounge access outside of the US is wrong.

Cheers.
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Old May 20, 19, 8:54 pm
  #669  
 
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Originally Posted by yyzflyer View Post
If by "fixed" you mean $10CAD (approx. $7USD), then that's been my experience. At current exchange rates $10USD would be close to $14CAD and the little cards are all pre-printed as $10. On both sides of the border I have had no problem getting the credit for each of us travelling together except when it's an award stay, then it's supposedly only one credit per room - in both Canada and the US.
If that's your experience in Canada, then those Courtyards were cheating.

It's supposed to be "U.S. $10 F&B credit per day for Member +1" — or the local equivalent, not 10 units of local currency (even in countries where the local currency is also called a dollar).

There is not a difference in the Welcome Gift for paid stays and points stays. Again, a hotel appears to be cheating.

Friendly advice to FlyerTalkers: When a hotel fails to offer the published Platinum Elite Welcome Gift at check-in, invoke the Guarantee and request the published penalty. Even if the hotel then makes an "exception" and gives you what you should have offered in the first place, your are still entitled to the penalty. But you have to do this while you are at the hotel.
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Old May 20, 19, 9:13 pm
  #670  
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Originally Posted by SkiAdcock View Post
Well, for starters your assertion that only one brand allows exec lounge access outside of the US is wrong.

Cheers.
I thought the OP saying there was one brand that does NOT offer lounge access in the USA but DOES offer lounge access outside of the the USA. (And I am curious which brand they think it is.)
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Old May 20, 19, 9:28 pm
  #671  
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Originally Posted by Horace View Post
If that's your experience in Canada, then those Courtyards were cheating.

It's supposed to be "U.S. $10 F&B credit per day for Member +1" — or the local equivalent, not 10 units of local currency (even in countries where the local currency is also called a dollar).

There is not a difference in the Welcome Gift for paid stays and points stays. Again, a hotel appears to be cheating.

Friendly advice to FlyerTalkers: When a hotel fails to offer the published Platinum Elite Welcome Gift at check-in, invoke the Guarantee and request the published penalty. Even if the hotel then makes an "exception" and gives you what you should have offered in the first place, your are still entitled to the penalty. But you have to do this while you are at the hotel.
He said he had been told it is $10/room on award stays in both countries.

Originally Posted by stc View Post
I thought the OP saying there was one brand that does NOT offer lounge access in the USA but DOES offer lounge access outside of the the USA. (And I am curious which brand they think it is.)
I would say Courtyard. My first thought was Delta, but I have seen a report of a US Delta lounge.
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Old May 21, 19, 5:51 am
  #672  
 
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Originally Posted by Points Scrounger View Post
He said he had been told it is $10/room on award stays in both countries.
Sorry, I should clarify that I have no experience with an award stay in Canada per se, but assumed it would be the same as the US where I just completed a two-day points stay at the Courtyard San Francisco Downtown. Initially they offered me only $10 total for the stay, but after some back-and-forth agreed that it should be $10 per day "for the two of you". I understood this to mean $40 total. However, when I went to use it they clarified further that it was $10 total for both people per day. Fortunately the temporary front desk in this hotel is adjacent to the restaurant and the waiter took the card right over. I was told another $10 card would have been provided for an "additional paid guest" in the room, however since my spouse was not paying anything it was $10 for me only. After more discussion I was able to prevail, but it was made clear this was a one-time goodwill gesture. This actually made sense to me and I figured I had missed something in the fine print - which would of course apply equally in Canada.

My paid Courtyard stays in Canada since the policy change have yielded a $10CAD card for each person in the room and I did not question it until reading other posts in this thread. I do have an upcoming points stay at a Courtyard in Canada, so it will be interesting to see how they apply the policy.
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Old May 21, 19, 10:18 am
  #673  
 
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Originally Posted by yyzflyer View Post
where I just completed a two-day points stay at the Courtyard San Francisco Downtown. Initially they offered me only $10 total for the stay,.
Just as a data point, we stayed at that same property in January and they each gave us $10 credits for each night per person (we were 2 people over 2 nights, so 4x$10). The only conversation at check-in was whether we wanted the F&B credit as our welcome gift.
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Old May 21, 19, 10:39 am
  #674  
 
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Originally Posted by wcj1 View Post
Just as a data point, we stayed at that same property in January and they each gave us $10 credits for each night per person (we were 2 people over 2 nights, so 4x$10). The only conversation at check-in was whether we wanted the F&B credit as our welcome gift.
And you were on a points stay as well? The FD manager was very clear that there would have been no question had I been paying. It would have been 4x$10 (which is what we received in the end). I was willing to settle for 2x$10 had an employee not pressed the issue with the front desk. Considering a room was going for over $500/night while we were there and we were getting ours on points - at a 30% discount over their new rate as well, I wasn't going to complain too loudly over $20.
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Old May 21, 19, 11:32 am
  #675  
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This was a case of making up the rules as they go along at one property in San Francisco. Similar to my response at a Marriott regarding missing 1000 amenity points: "Silly guest - you don't get points for spending points!" (customer service added them later)
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