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Marriott's new "breakfast offering" explained

Marriott's new "breakfast offering" explained

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Old Jun 24, 19, 11:09 pm   -   Wikipost
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Huge thanks to Horace for this list (which is much simpler to understand than Marriott's T&Cs!)

Daily Breakfast for Platinum Elite (and higher)

Six categories:

1. Breakfast for member + 1 in the lounge. If the hotel does not have a lounge or the lounge is closed, member can choose 750 points OR breakfast for member + 1 in the restaurant. A limited number of hotels provide 1,000 points each day the lounge is closed instead of a choice. Any of these benefits are in addition to the Platinum Elite welcome gift.

— Autograph Collection (excluding resorts)
— Courtyard (properties with a lounge only; Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa only)
— Delta* (excluding resorts)
— JW Marriott (excluding resorts)
— Marriott (excluding resorts)
— Renaissance (excluding resorts)
* many Delta properties provide breakfast from an Elite Pantry as an alternative to a Signature Lounge, in which case the hotel does not need to provide breakfast for member + 1 the restaurant.

2. Breakfast in the hotel restaurant for member + 1 as a Platinum Elite welcome gift option (not in addition to it).

— Aloft
— Autograph Collection (resorts only)
— Delta (resorts only)
— Four Points
— The Luxury Collection
— JW Marriott (resorts only)
— Le Méridien
— Marriott (resorts only)
— Protea
— Renaissance (resorts only)
— St. Regis
— Sheraton
— Tribute Portfolio
— W Hotels
— Westin

3. Breakfast in lounge for member + 1, if the hotel has a lounge. This is in addition to the Platinum Elite welcome gift, which could be breakfast for member + 1 in the restaurant. No alternative benefit if the lounge is closed.

— Le Méridien (only at locations with a lounge)
— Sheraton (only at locations with a lounge)
— Westin (only at locations with a lounge)

4. Daily U.S. $10 F&B credit for member + 1 as a Platinum Elite welcome gift option (not in addition to it). Can be applied toward breakfast or toward other F&B purchase in the hotel restaurant or bar. Does not accrue over multiple-night stay.

— AC Hotels
— Courtyard (locations without a lounge only, which means most locations)
— MOXY

5. Breakfast for all guests included in room rate, regardless of status or membership

— Element **
— Fairfield (except Fairfield Asia Pacific hotels) **
— Residence Inn
— SpringHill Suites
— TownePlace Suites
** very few exceptions; check official hotel website

6. No complimentary daily breakfast, even for Platinum Elite

— Design Hotels
— Edition
— Fairfield Asia Pacific hotels
— Gaylord Hotels
— Marriott Executive Apartments / ExecuStay
— Marriott Vacation Club / MVC Pulse / Grand Residences by Marriott
— The Ritz-Carlton / Ritz-Carlton Reserve / Ritz-Carlton Residence Club
— Vistana / Sheraton Vacation Club / Westin Vacation Club
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Old Apr 27, 19, 2:20 pm
  #571  
 
Join Date: Apr 2018
Location: USA
Programs: Marriott Titanium,75 Rooms this year already, LF Gold,Hilton Diamond 10 years,Hyatt Explorist.,IHG
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Sheraton PVR & Marriott PVR

Originally Posted by itravelalot View Post
At the Marriott Puerto Vallarta Resort & Spa you are given a choice at check-in that includes daily breakfast. Unfortunately, it seems this property is not compliant with the breakfast benefit and offers a "continental breakfast" that is neither on the menu nor offered to guests otherwise paying for breakfast. See here:
https://www.flyertalk.com/forum/30529777-post220.html
I had Marriott Corporate call PVR Marriott about Breakfast and they still denied it.Only 4 oz of Jumex Juice (Carton),miniature croissants (2), Fruit Plate (2 slices of Papaya,4 grapes,2 slices of watermelon).eventually decided to pay extra for Breakfast,which was not worth it.
By the way,I asked for milk for Coffee from the Deli to make coffee in the Room,I was told Only 1 oz is Free,otherwise I would have to pay extra if I wanted to have milk for two cups of Coffee.
This Place is amazingly Beautiful,But the "Nickel & Diming" has to end.Hopefully Marriott takes notice of it before granting Owners more Marriotts.
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Old Apr 27, 19, 4:39 pm
  #572  
 
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Originally Posted by itravelalot View Post
No. However, you are entitled to choice at check-in between welcome points, a welcome amenity, and daily breakfast in the restaurant for yourself and one other person. Unfortunately, what that breakfast is can vary because some properties are claiming toast and coffee are breakfast.
At the Sheraton PVR you do not have a choice of selecting breakfast as a welcome amenity. Breakfast is available in the Lounge only. When they refused my request, I called Marriott who confirmed from the Corporate side that the property does not provide breakfast in the restaurant.

James
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Old Apr 27, 19, 4:49 pm
  #573  
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Originally Posted by Flying for Fun View Post
At the Sheraton PVR you do not have a choice of selecting breakfast as a welcome amenity. Breakfast is available in the Lounge only. When they refused my request, I called Marriott who confirmed from the Corporate side that the property does not provide breakfast in the restaurant.

James
This is not correct. The Sheraton Buganvilias Resort and Convention Center may have a lounge, but it still has to offer breakfast. The breakfast in the lounge is not part of the breakfast choice at check-in. These two breakfast benefits are confused as being one in the same, but they are in fact separate benefits from separate provisions of the terms and conditions. Unfortunately, you can't rely on anything Marriott's customer service agents tell you. You need to escalate these things to corporate management, which admittedly won't resolve until after your stay.
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Old Apr 27, 19, 5:21 pm
  #574  
 
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Originally Posted by Flying for Fun View Post
At the Sheraton PVR you do not have a choice of selecting breakfast as a welcome amenity. Breakfast is available in the Lounge only. When they refused my request, I called Marriott who confirmed from the Corporate side that the property does not provide breakfast in the restaurant.

James
Sheraton Buganvilias Resort and Convention Center in Puerto Vallarta owes $100 USD compensation every time it fails to offer a choice of welcome gifts to a Platinum Elite (or higher) member who qualifies — but only if that member claims the compensation before checking out (and preferably much sooner than that).

Go to the Terms & Conditions at https://www.marriott.com/loyalty/terms/default.mi

Scroll down for the table with the header "ELITE WELCOME GIFT FOR PLATINUM ELITE MEMBERS AND ABOVE"

For "St. Regis, The Luxury Collection, W Hotels, Sheraton, Le Méridien, Westin, Tribute Portfolio," the Platinum Elite Welcome Gift choices are "1,000 Points per Stay or amenity per Stay or breakfast in restaurant per day of Stay for Member +1 (including Resorts)." The guest selects the option, not the hotel. The compensation for failure is $100 USD.

Some properties are specifically excluded in the Terms & Conditions. Sheraton Buganvilias Resort and Convention Center is not one of them.

If hotels find themselves paying out $100 often, their management will eventually get the message that cheating Elite guests out of published benefits is bad business.

Of course, every agent at Marriott Bonvoy Guest Services should have a decent understanding of the Terms & Conditions and be willing and able to straighten out hotels that fail to comply (or at least to get supervisor to do so). The line, "I called Marriott who confirmed from the Corporate side that the property does not provide breakfast in the restaurant," would indicate a disgusting lack of training and competence at Marriott Bonvoy Guest Services. Sadly, there have been many such reports on this forum.

Last edited by Horace; Apr 27, 19 at 5:27 pm
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Old Apr 27, 19, 7:08 pm
  #575  
 
Join Date: Sep 2018
Programs: Alaska
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Can I confirm that as a platinum at a Westin with a club, I can have breakfast(maybe continental) in the club lounge through lounge access and amenity gift, which can be breakfast in the restaurant for member + 1 or points or something else?

Thanks.
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Old Apr 27, 19, 7:16 pm
  #576  
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Originally Posted by freed0m View Post
Can I confirm that as a platinum at a Westin with a club, I can have breakfast(maybe continental) in the club lounge through lounge access and amenity gift, which can be breakfast in the restaurant for member + 1 or points or something else?

Thanks.
Yes, you can. Most people don't, but you can. There are many examples of this. Moana Surfrider Westin in Honolulu being an example.
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Old Apr 27, 19, 7:20 pm
  #577  
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Originally Posted by Horace View Post
If hotels find themselves paying out $100 often, their management will eventually get the message that cheating Elite guests out of published benefits is bad business.

Of course, every agent at Marriott Bonvoy Guest Services should have a decent understanding of the Terms & Conditions and be willing and able to straighten out hotels that fail to comply (or at least to get supervisor to do so). The line, "I called Marriott who confirmed from the Corporate side that the property does not provide breakfast in the restaurant," would indicate a disgusting lack of training and competence at Marriott Bonvoy Guest Services. Sadly, there have been many such reports on this forum.
I agree wholeheartedly. Unfortunately I think a lot of people are pushovers. Just look at all the resorts charging resort fees for internet access and not providing an alternative amenity as required by the terms and conditions. This highlights the need for Marriott having a special department to enforce claims when properties refuse to provide the compensation. Gary Leff raised the problem with having no where to go when Marriott's customer service gives the wrong answer on View from the Wing today or yesterday. This is the same thing.
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Old Apr 27, 19, 8:06 pm
  #578  
 
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Originally Posted by itravelalot View Post
Yes, you can. Most people don't, but you can. There are many examples of this. Moana Surfrider Westin in Honolulu being an example.
why not if you don’t mind me asking?

the breakfast in lounge is so bad?

thanks.
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Old Apr 27, 19, 9:37 pm
  #579  
 
Join Date: Apr 2018
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Sheraton PVR & Marriott PVR

Originally Posted by Horace View Post
Sheraton Buganvilias Resort and Convention Center in Puerto Vallarta owes $100 USD compensation every time it fails to offer a choice of welcome gifts to a Platinum Elite (or higher) member who qualifies — but only if that member claims the compensation before checking out (and preferably much sooner than that).

Go to the Terms & Conditions at https://www.marriott.com/loyalty/terms/default.mi

Scroll down for the table with the header "ELITE WELCOME GIFT FOR PLATINUM ELITE MEMBERS AND ABOVE"

For "St. Regis, The Luxury Collection, W Hotels, Sheraton, Le Méridien, Westin, Tribute Portfolio," the Platinum Elite Welcome Gift choices are "1,000 Points per Stay or amenity per Stay or breakfast in restaurant per day of Stay for Member +1 (including Resorts)." The guest selects the option, not the hotel. The compensation for failure is $100 USD.

Some properties are specifically excluded in the Terms & Conditions. Sheraton Buganvilias Resort and Convention Center is not one of them.

If hotels find themselves paying out $100 often, their management will eventually get the message that cheating Elite guests out of published benefits is bad business.

Of course, every agent at Marriott Bonvoy Guest Services should have a decent understanding of the Terms & Conditions and be willing and able to straighten out hotels that fail to comply (or at least to get supervisor to do so). The line, "I called Marriott who confirmed from the Corporate side that the property does not provide breakfast in the restaurant," would indicate a disgusting lack of training and competence at Marriott Bonvoy Guest Services. Sadly, there have been many such reports on this forum.
Well,Well,Well! So,what you are telling me is Vanessi Gonzalez (VIP Club Svc Mgr @ Sheraton PVR)) owes me $200.00 ? She absolutely told me No Free Breakfast in the Restaurant except for a Roll & Coffee after I had eggs and was given the "Bill".I ended up paying for it.
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Old Apr 27, 19, 9:41 pm
  #580  
 
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Originally Posted by TRANSWORLDMARINE View Post
Well,Well,Well! So,what you are telling me is Vanessi Gonzalez (VIP Club Svc Mgr @ Sheraton PVR)) owes me $200.00 ? She absolutely told me No Free Breakfast in the Restaurant except for a Roll & Coffee after I had eggs and was given the "Bill".I ended up paying for it.
No. I'm telling you that you could have demanded $100 (not $200) by citing a Marriott Bonvoy guarantee — but only before you checked out — because you were told that you could only have breakfast in the lounge and were not offered the published Elite Welcome Gift choices for a Platinum Elite (or higher) guest when you checked in at the front desk on you arrival day.

Unless you're still a hotel and have not yet checked out, it's now too late.
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Last edited by Horace; Apr 27, 19 at 10:44 pm
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Old Apr 28, 19, 8:42 pm
  #581  
 
Join Date: Apr 2019
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Originally Posted by TRANSWORLDMARINE View Post
I had Marriott Corporate call PVR Marriott about Breakfast and they still denied it.Only 4 oz of Jumex Juice (Carton),miniature croissants (2), Fruit Plate (2 slices of Papaya,4 grapes,2 slices of watermelon).eventually decided to pay extra for Breakfast,which was not worth it.
By the way,I asked for milk for Coffee from the Deli to make coffee in the Room,I was told Only 1 oz is Free,otherwise I would have to pay extra if I wanted to have milk for two cups of Coffee.
This Place is amazingly Beautiful,But the "Nickel & Diming" has to end.Hopefully Marriott takes notice of it before granting Owners more Marriotts.
Did you get in touch with Marriott Corporate through email or phone, and how did you get them to call the hotel? I’m staying at the W Punta Mita next month and have heard the elite breakfast is coffee and toast. Seeing what my chances are of having corporate intervene to help.
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Old Apr 28, 19, 11:42 pm
  #582  
 
Join Date: Apr 2018
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Originally Posted by Michele Foley View Post

Did you get in touch with Marriott Corporate through email or phone, and how did you get them to call the hotel? I’m staying at the W Punta Mita next month and have heard the elite breakfast is coffee and toast. Seeing what my chances are of having corporate intervene to help.
I had the Concierge Dial Marriott in US,I let them know about the situation, Marriott wanted to talk to Front Desk and Concierge forwarded the Call to Front Desk.But nothing happened.
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Old Apr 29, 19, 12:47 am
  #583  
 
Join Date: Apr 2015
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FFS this new breakfast thing is awful in so many ways. Elites spending +50-100 nights getting screwed up by hotel properties/Marriott in order to save a couple of few dollars. Just give your guests what they are entitled to and be done with it.

It was better before. Are you holding platinum status and above? Here have your free breakfast in the main restaurant. Done. Simple.
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Old Apr 29, 19, 3:30 am
  #584  
 
Join Date: Feb 2018
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I think most if not all Marriott Asian property did this already (except RC)

Maybe the fact that Marriott have almost 20times property in North America make enforcement difficult.

Sounds like Marriott have similar issue with Accor that they have problem in their home turf (eu properties for accor)
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Old Apr 29, 19, 9:09 pm
  #585  
 
Join Date: Apr 2019
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As an update I reached out to Marriott customer service regarding the breakfast amenity and W Punta Mita and received the following message:

Our hotels typically offer Continental breakfast without the eggs as the Platinum amenity. If you would like to upgrade to the Hot Buffet is $38.00 USD per two guests per day.

I do hope you will keep you stay at W Punta Mita as it is a very lovely hotel and I know you will enjoy the property.

Best Regards,

Dianne Nickson
Guest Experience Assistance Specialist
Specialty Services
Marriott International”
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