'Your24' benefit in the new Bonvoy program
Feb 4, 2019, 1:35 am
#31
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,648
after waiting for over 2 weeks, my ambassador finally got back to me this morning stating that the hotel has denied my your24 request for an upcoming stay next week in nyc....i am checking in around 9pm & wanted a 7pm late check out....
the reason for the denial of course is that the hotel is running on high occupancy....seems unlikely with rates hovering around the $100 per night mark but nevertheless i had expected this given that the property is in nyc where i have had terrible success with your24....
the reason for the denial of course is that the hotel is running on high occupancy....seems unlikely with rates hovering around the $100 per night mark but nevertheless i had expected this given that the property is in nyc where i have had terrible success with your24....
this seems to be an issue with this benefit....properties can deny a late checkout beyond 4pm stating that they are running on high occupancy when the reason could be very different & there is nothing we or our ambassadors can do about it....
Feb 4, 2019, 1:54 am
#32
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
great. another thing my worthless ambassador can fail to deliver on.
there is much more incentive to divert nights/$ to another program to gain top status than to throw the nights away at Marriott for what amounts to a title with essentially no tangible benefit. besides, if you have a lovely singing voice, by not reaching ambassador, you can really announce your arrival: i am ti...ta...... ni....um!
there is much more incentive to divert nights/$ to another program to gain top status than to throw the nights away at Marriott for what amounts to a title with essentially no tangible benefit. besides, if you have a lovely singing voice, by not reaching ambassador, you can really announce your arrival: i am ti...ta...... ni....um!
Feb 4, 2019, 4:09 am
#33
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,505
i decided to bring up the your24 issue with a manager at the property in nyc i stayed in last week....i asked her how come it was impossible getting this request approved when they seemed to be running on low occupancy....she admitted that they had plenty of empty rooms the night before, during & after my check-out date but their housekeeping staff leaves at 5pm so they need the rooms empty by 4pm at the latest....that is why they deny late checkout requests....
Feb 4, 2019, 6:07 am
#34
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,648
Feb 5, 2019, 12:43 am
#35
Join Date: Jun 2001
Location: Copenhagen, Denmark
Programs: SAS EBD, BA Gold, Bonvoy Titanium, Hertz PC, National Exec Elite
Posts: 553
And if the Ambassadors had any punching power they’d verify the occupancy excuse themselves instead of you having to do it. If they were really serious about going the extra mile and the hotel wouldn’t cooperate despite availability, they could book and pay the extra night that would allow you to do the late checkout.
Feb 12, 2019, 8:18 am
#36
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,156
Well, this was a disappointing shock. I am new to Your24 and Ambassador service. Had no idea this was an optional thing...thought is was guaranteed. Nothing on the benefits page indicates this is subject to availability...
Just had my first request for this denied by the hotel... Talk about setting an expectation only to miss it. Pretty stupid.
Just had my first request for this denied by the hotel... Talk about setting an expectation only to miss it. Pretty stupid.
Feb 20, 2019, 1:27 am
#37
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,648
here is another problem i've encountered with your24....i have a 2 night stay coming up in july with my family in buena park, ca....have booked 3 rooms & asked for an 9pm checkout for one of the rooms....
sent an email to my ambassador asking to put in a your24 request & i got a reply the next day from another ambassador stating that she has submitted the request but the hotel is saying they will respond 3 days before my stay....so now i have to wait 4 months for the hotel to decide whether they will approve my request....
i replied saying that i would appreciate an answer earlier since i need to book my flights accordingly....lets see what my ambassador can do now....
sent an email to my ambassador asking to put in a your24 request & i got a reply the next day from another ambassador stating that she has submitted the request but the hotel is saying they will respond 3 days before my stay....so now i have to wait 4 months for the hotel to decide whether they will approve my request....
i replied saying that i would appreciate an answer earlier since i need to book my flights accordingly....lets see what my ambassador can do now....
Feb 20, 2019, 1:35 am
#38
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
I’d try another Ambassador. Hotels have (I believe) 48 hours to respond. My Ambassador has had a pretty tough time pushing this with hotels, but at least he consistently tries.
Feb 20, 2019, 2:50 am
#39
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,648
in any case, i've asked my ambassador to follow up & try to get an answer soon....
Feb 20, 2019, 5:04 am
#40
Join Date: Aug 2018
Posts: 902
Your24 is a con, as it was before with SPG. It’s just a way of asking properties to have an early check-in or a late check-out, which they can grant if they feel like it.With SPG properties would gimmicks by claiming trumped-up high-occupancy projections. With Marriott it seems to have gone downhill. As I understood from what my ambassador told me, properties can set an occupancy threshold above which they may deny a Y24 request. This threshold can be very low and is not transparent (at least it wasn’t to me). Marriott does not interfere in any way in setting this threshold.This particular property where I was staying has a standard procedure of flatly denying all Y24 requests. It happened like that even in SPG times. Last time I submitted a Y24 request 3 days before my stay, my ambassador came back with a denial in a few hours and refused to follow-up with the property or to open a ticket. Two days later, at check-in front desk easily granted a 7PM late check-out.
Feb 20, 2019, 8:26 am
#41
Join Date: Jan 2005
Programs: AA EXP, UA Silver (Thanks Marriott!), Marriott Lifetime Titanium & Hyatt Globalist
Posts: 642
I just made my first request and I’m in the opposite camp. I’m very pleased with the response. I made a request last week to my ambassador and she just sent me the hotel’s response (this is for an April reservation in India):
“We would be more than happy to confirm the "Yours 24" request for Mr. XXXXXXX arrival on the XXxx of April, 2019 3:30 am and check-out on the XXxx 3:30
am
Would request you to let us know in case Mr. XXXXXXXX would require any
transportation from the airport to the Hotel.”
I’m at 100% so far...
“We would be more than happy to confirm the "Yours 24" request for Mr. XXXXXXX arrival on the XXxx of April, 2019 3:30 am and check-out on the XXxx 3:30
am
Would request you to let us know in case Mr. XXXXXXXX would require any
transportation from the airport to the Hotel.”
I’m at 100% so far...
Feb 20, 2019, 9:53 am
#42
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,648
I just made my first request and I’m in the opposite camp. I’m very pleased with the response. I made a request last week to my ambassador and she just sent me the hotel’s response (this is for an April reservation in India):
“We would be more than happy to confirm the "Yours 24" request for Mr. XXXXXXX arrival on the XXxx of April, 2019 3:30 am and check-out on the XXxx 3:30
am
Would request you to let us know in case Mr. XXXXXXXX would require any
transportation from the airport to the Hotel.”
I’m at 100% so far...
“We would be more than happy to confirm the "Yours 24" request for Mr. XXXXXXX arrival on the XXxx of April, 2019 3:30 am and check-out on the XXxx 3:30
am
Would request you to let us know in case Mr. XXXXXXXX would require any
transportation from the airport to the Hotel.”
I’m at 100% so far...
Feb 21, 2019, 11:34 pm
#43
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,648
i just wonder why my ambassador did not pick up on the request....the initial email was sent to her & she was copied on all communication....
May 28, 2021, 3:47 pm
#44
Join Date: Aug 2009
Location: Miami FL
Posts: 16
Your24 benefit
Can someone explain two points of this benefit?
1. How early can one check in with this benefit. Can it basically be as early as 0:01am or there's a limit?
2. What if you checked in early, let's say 7am, will they kick you out by 7 am next day, or you can also request an Ambassador guaranteed check out at 4pm?
1. How early can one check in with this benefit. Can it basically be as early as 0:01am or there's a limit?
2. What if you checked in early, let's say 7am, will they kick you out by 7 am next day, or you can also request an Ambassador guaranteed check out at 4pm?
May 28, 2021, 4:49 pm
#45
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,132
Can someone explain two points of this benefit?
1. How early can one check in with this benefit. Can it basically be as early as 0:01am or there's a limit?
2. What if you checked in early, let's say 7am, will they kick you out by 7 am next day, or you can also request an Ambassador guaranteed check out at 4pm?
1. How early can one check in with this benefit. Can it basically be as early as 0:01am or there's a limit?
2. What if you checked in early, let's say 7am, will they kick you out by 7 am next day, or you can also request an Ambassador guaranteed check out at 4pm?
I believe there was a program rule if you checkin at 0800-0900 you can request the guaranteed 4PM checkout.
Last edited by anteater; May 28, 2021 at 4:56 pm
