JW Marriott El Convento Cusco, Peru [Master Thread]
#77
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,116
I can't comment much on the JW because we stayed at the Palacio del Inka, which we really liked. But we walked by the JW - it looked equally impressive from the exterior, and was in a great location. These 400-500 year old buildings are awe-inspiring.
#78
Suspended
Join Date: Mar 2018
Programs: Marriott, Starwood, Hilton, Ihg, Delta, Iberia, American, Southwest
Posts: 56
Review Suite JW Marriott El Convento Cusco
We traveled to this incredible hotel in December 2017. Marriott bought the ruins of an old Augustine convent (monastery for monks) in 2007 and spent five years beautifully rebuilding and restoring into a very nice five star hotel. The hotel is located one block away from Plaza des Armas, on a street filled with restaurants, shops, museums, laundry, and mini markets. We loved the location and features.
Service is excellent - staff at check in, the concierge desk, porters and servers at breakfast were all pleasant and willing to do anything for you. The tea service in the lobby is very nice although it would have been nicer to have some cookies too!
We were impressed with the enormous spa has a heated indoor pool and offers a range of Inca-inspired treatments such as the Purification Sacrifice, which includes a warm chocolate wrap
We had the room with the Inca wall. I included a video with the room.
Really recommendable experience.
Service is excellent - staff at check in, the concierge desk, porters and servers at breakfast were all pleasant and willing to do anything for you. The tea service in the lobby is very nice although it would have been nicer to have some cookies too!
We were impressed with the enormous spa has a heated indoor pool and offers a range of Inca-inspired treatments such as the Purification Sacrifice, which includes a warm chocolate wrap
We had the room with the Inca wall. I included a video with the room.
#82
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Join Date: Mar 2018
Programs: Marriott, Starwood, Hilton, Ihg, Delta, Iberia, American, Southwest
Posts: 56
#83
Join Date: Nov 2012
Location: London, UK
Programs: Marriott, Virgin Atlantic, BA
Posts: 187
I too got upgraded to an incredible suite, albeit a different one from you - please see the cusco JW thread - maybe this can be merged.
I agree with your review, great hotel and highly recommended!
I agree with your review, great hotel and highly recommended!
#84
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Join Date: Mar 2018
Programs: Marriott, Starwood, Hilton, Ihg, Delta, Iberia, American, Southwest
Posts: 56
#86
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,927
It also apparently does not provide airport connections, while at least one well-reviewed indie hotel for a fraction of the price a couple blocks away does. Which, along with the lack of a lounge, is leading me away from staying at this property (though I think I'll pop in and look around at least ).
#88
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Join Date: Mar 2018
Programs: Marriott, Starwood, Hilton, Ihg, Delta, Iberia, American, Southwest
Posts: 56
The platinum user who did not get an upgrade was really rare. I know at least 6 different platinum members who got upgrades. This property is a must for me and I would only change it for the JW.
#89
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,172
Unfortunately our experience here was very different from others. My wife and I are both marriott golds and we stayed in this hotel on points for 3 nights last week with our 4 children. We booked our stay a few months in advance and I confirmed one room with a king bed and one with two beds with the reservations people at the hotel. They confirmed this for me and had upgraded the room with two beds to a family room. All seemed in order.
The day before we were to check in, the points for the two bed room were returned to our account. I checked on the app and the reservation for Mar 27-30 related to those points had been cancelled and replaced by another reservation for the same room for March 24-30, with four nights on cash and 2 on points. Very strange, but seemed to still be viable and could be straightened out at the desk when we arrived, certainly easier than trying to fix it from Paracas.
Upon arrival, we were advised that we only had a reservation for a king room, no reservation for the other four people. The front desk advised that there was only an Inca Wall room available with two beds for the first two nights of our stay and that we would have to go on a waiting list for the last night of our stay and that we would have to pay rack rate for that available room for two nights. They advised that we had cancelled our other room and that we had also booked for March 24-30 through Hotels.com and had no-showed for that stay. Since that stay had shown up in our account as having both cash and points components, it was clear that they were lying to us. I immediately went on the app and was able to rebook a two bed room for all three nights of our stay using points in a standard room (rather than the substandard Inca Wall room). This was the room that they claimed was not available. Another lie to start our stay. The front desk associate promised that they would look into how our reservation had gotten cancelled and replaced and contact me the next day with an explanation.
Finally able to go up to our rooms, we were given spa vouchers instead of drink vouchers. Even the drink vouchers we did receive for the other room were no good when we tried to use them for something other than pisco sours, even though we were told we could use them for water or soft drinks.
I also emailed the reservations people who had confirmed our family room to try to get an explanation for the cancellation.
I never received a response from the reservations people and, despite speaking to the front desk associate every day of our stay, were never given an explanation in regard to the cancellation. I completed the hotels survey after our stay highlighting these issues and received a boilerplate response from the guest services manager that also did not explain anything about what happened.
This is a beautiful facility, however, the service, for us, was a major let down. The rooms, for a luxury hotel, are quite small and really do not measure up to other luxury hotels we have stayed in. Overall, this hotel was a bit of a disappointment.
The day before we were to check in, the points for the two bed room were returned to our account. I checked on the app and the reservation for Mar 27-30 related to those points had been cancelled and replaced by another reservation for the same room for March 24-30, with four nights on cash and 2 on points. Very strange, but seemed to still be viable and could be straightened out at the desk when we arrived, certainly easier than trying to fix it from Paracas.
Upon arrival, we were advised that we only had a reservation for a king room, no reservation for the other four people. The front desk advised that there was only an Inca Wall room available with two beds for the first two nights of our stay and that we would have to go on a waiting list for the last night of our stay and that we would have to pay rack rate for that available room for two nights. They advised that we had cancelled our other room and that we had also booked for March 24-30 through Hotels.com and had no-showed for that stay. Since that stay had shown up in our account as having both cash and points components, it was clear that they were lying to us. I immediately went on the app and was able to rebook a two bed room for all three nights of our stay using points in a standard room (rather than the substandard Inca Wall room). This was the room that they claimed was not available. Another lie to start our stay. The front desk associate promised that they would look into how our reservation had gotten cancelled and replaced and contact me the next day with an explanation.
Finally able to go up to our rooms, we were given spa vouchers instead of drink vouchers. Even the drink vouchers we did receive for the other room were no good when we tried to use them for something other than pisco sours, even though we were told we could use them for water or soft drinks.
I also emailed the reservations people who had confirmed our family room to try to get an explanation for the cancellation.
I never received a response from the reservations people and, despite speaking to the front desk associate every day of our stay, were never given an explanation in regard to the cancellation. I completed the hotels survey after our stay highlighting these issues and received a boilerplate response from the guest services manager that also did not explain anything about what happened.
This is a beautiful facility, however, the service, for us, was a major let down. The rooms, for a luxury hotel, are quite small and really do not measure up to other luxury hotels we have stayed in. Overall, this hotel was a bit of a disappointment.
Last edited by farnorthtrader; Apr 6, 2018 at 8:03 am
#90
Join Date: Nov 2012
Programs: Hilton Diamond, Marriott Plat, Delta Plat, AA Gold, Avis PresClub
Posts: 104
When we went to Peru, we decided not to stay in Cusco right away as Cusco is pretty high elevation. We ended up staying in Urubamba at the Tambo Del Inka (SPG Autograph Collection) on Points. We originally booked 2 rooms on points, but after emailing with the hotel, decided one room would be plenty big with a roll away and it was. Hope to go back someday.
https://truptravels.com/2018/06/16/r...-sagrado-peru/
https://truptravels.com/2018/06/16/r...-sagrado-peru/