Solaz, a Luxury Collection Resort, Los Cabos, Mexico [Master Thread]
Jul 9, 2021, 12:34 pm
#137
Join Date: Jul 2016
Posts: 21
Have others ran into issues with making reservations at this hotel? I'm trying to book for a stay in October and I was previously able to book 2 out of the 3 nights needed on points and was holding off on the 3rd due to fluctuating award inventory. However, I decided to simply book that last night with cash but now there's not a single date showing any availability for the next year (cash rate, nothing special selected in the rate filters). All the website says is "not available for check-in" when I use the search. I highly doubt that every single night for the next year suddenly sold out this week, but any other ideas as to what might be going on?
Jul 9, 2021, 4:25 pm
#138
Join Date: Jun 2016
Programs: UA 1K, Marriott AMB, Hyatt Globalist
Posts: 19
I was told by an employee today that they’re actually shutting down unexpectedly starting this Sunday for at least 3-6 months. Not sure of the real reason since they were booked essentially at capacity until the end of the year.
Jul 9, 2021, 6:20 pm
#139
Join Date: Jul 2016
Posts: 21
Have others ran into issues with making reservations at this hotel? I'm trying to book for a stay in October and I was previously able to book 2 out of the 3 nights needed on points and was holding off on the 3rd due to fluctuating award inventory. However, I decided to simply book that last night with cash but now there's not a single date showing any availability for the next year (cash rate, nothing special selected in the rate filters). All the website says is "not available for check-in" when I use the search. I highly doubt that every single night for the next year suddenly sold out this week, but any other ideas as to what might be going on?
Does Marriot have an official policy for these types of situations?
Thanks.
Jul 10, 2021, 4:52 am
#142
Join Date: Jun 2016
Programs: UA 1K, Marriott AMB, Hyatt Globalist
Posts: 19
Marriott usually tries to re-accommodate at other hotels (Probably JW in this case?) but I don’t think they’re obligated to under any T&Cs. Either way, better to control your own destiny in these circumstances so I’d recommend having a backup reservation with flexible cancellation policy for someplace else just in case..
Jul 10, 2021, 10:39 am
#145
Join Date: Jul 2016
Posts: 21
Can you please expand on this? Is this something they regularly do and why wouldn't you be able to earn points out of curiosity? Thanks so much!
Jul 10, 2021, 11:05 am
#146
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,029
Unfortunately, and I hope I'm wrong, "shutting down unexpectedly" smells like this property may indeed be leaving Marriott and this might be the time necessary to rebrand/refresh. I just can't fathom any other reason a high end property in one of the hottest pandemic/post pandemic destinations going right now, and which likely lost a ton of income during Covid, would willing shutdown for 3 to 6 months. As new as this property is its difficult to comprehend a "maintenance" issue that would require shuttering the entire property for up to 6 months...
Again, hope very much that I'm wrong but...
Regards
Again, hope very much that I'm wrong but...
Regards
Jul 10, 2021, 11:08 am
#147
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,029
So they could choose to honor the rate, etc. but if they leave Marriott Bonvoy, then you would likely not receive any benefits of that program.
Regards
Jul 10, 2021, 11:25 am
#148
Join Date: Jun 2016
Programs: UA 1K, Marriott AMB, Hyatt Globalist
Posts: 19
Unfortunately, and I hope I'm wrong, "shutting down unexpectedly" smells like this property may indeed be leaving Marriott and this might be the time necessary to rebrand/refresh. I just can't fathom any other reason a high end property in one of the hottest pandemic/post pandemic destinations going right now, and which likely lost a ton of income during Covid, would willing shutdown for 3 to 6 months. As new as this property is its difficult to comprehend a "maintenance" issue that would require shuttering the entire property for up to 6 months...
Again, hope very much that I'm wrong but...
Regards
Again, hope very much that I'm wrong but...
Regards
I heard today that the reason appears to be structural issues with the building. Apparently after the Miami condo collapse, many buildings have started performing emergency inspections, and they found some issues at Solaz. Very surprising considering it opened in 2018.
Last edited by windowtothewall; Jul 10, 2021 at 11:37 am
Jul 10, 2021, 12:04 pm
#149
Join Date: Feb 2017
Posts: 271
They’re definitely closing down. All staff was advised that they would need to find new jobs.
I heard today that the reason appears to be structural issues with the building. Apparently after the Miami condo collapse, many buildings have started performing emergency inspections, and they found some issues at Solaz. Very surprising considering it opened in 2018.
I heard today that the reason appears to be structural issues with the building. Apparently after the Miami condo collapse, many buildings have started performing emergency inspections, and they found some issues at Solaz. Very surprising considering it opened in 2018.
source?
Jul 10, 2021, 11:41 pm
#150
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,783
Unfortunately, and I hope I'm wrong, "shutting down unexpectedly" smells like this property may indeed be leaving Marriott and this might be the time necessary to rebrand/refresh. I just can't fathom any other reason a high end property in one of the hottest pandemic/post pandemic destinations going right now, and which likely lost a ton of income during Covid, would willing shutdown for 3 to 6 months. As new as this property is its difficult to comprehend a "maintenance" issue that would require shuttering the entire property for up to 6 months...
Truly shocking if the above is true, I was there less than a month ago, and it was bar none one of my best Marriott brand stays, ever.