shgroamer

Looking to contact the hotel via email but having trouble finding email....we are planning to be there around CNY (I am thinking that might be a bad time to visit Siem Reap)

I assume as Ambassador, we would get free breakfast?

Anyone have an email for this hotel?

griffingrowl

Ambassador doesn't get you free breakfast at Courtyards. At this property you get $10 per person (up to two people) for food in the restaurant. Breakfast was $15 per person when I was there in March 2019.

Marriott Bonvoy Lurker

Hi shgroamer! The Concierge's email address is: [email protected].

drewp123

I was here in February and received a free buffet breakfast plus $10 food credit per person. I also received a suite and free 30m massage.

The bellman at check in explained they were scolded for not honoring elite benefits after opening. The staff was retrained and now does it’s best to go above and beyond (at least it was this way in February).

abcx

Any update on Marriott Gold benefits? Have 5 nights booked here early next year.

Bravada04

Interested to see any updates for this location...……..going to be visiting this place in early February.

abcx

Gold benefits for future reference.

UserMark

Are platinums still getting the free breakfast + $10 as reported by drewp123 ?

abcx

Stayed here recently. Location is a bit out of the way from the main town (10 min tuk tuk) and the main Angkor Wat / Bayon / Ta Prohm small circuit, but convenient for Grand Circuit, Roulous group, Beng Mealea, and Banteay Srei since it's on the main highway to Phnom Penh. Not much in the neighborhood - it's a bit industrial and gritty - except two local produce markets.

Good value on points with 5NF @ 50k points (=roughly 1 cpp) but otherwise you can probably do better. The hotel is about two years old so the rooms are fine from a wear and tear point of view, but the room design was one of the worst we've experienced at a hotel. The tub was hard to get into, you could hear water flowing through the pipes from other rooms, etc. We also thought food at the hotel was poor.

Tuk tuks to town run about $2 each way from the hotel and to Angkor Wat about $3. We paid $15 for a tuk tuk for the whole day and $20 for a full day on the day we went to Angkor at sunrise. Even for sunrise at 5 am it was easy to find a tuk tuk on the street when the guy we arranged with the night before didn't turn up.

GoSh4rks

No, I was offered one or the other this past week. Was upgraded to a suite, but it was way at the end of the hall which made for a very long walk, and the hallway smelled like a concentration of outside air pollution immediately outside my room. Inside the room was fine though.

The entire hotel was deserted - probably less than a dozen rooms occupied pool facing side from what I could tell.

Disagree with the JW Marriott comparison earlier in the thread. This hotel is definitely Asian Courtyard hard product quality.

I thought the food was ok.

Khatl

Booked to go there later this year. Per Bonvoy terms, they should NOT be able to refuse lounge access (there is no exclusion for Courtyard resorts in Marriott's current terms)... So if they do refuse, you should be entitled to $50. Curious as to whether they are refusing lounge access or not, so I can prepare myself for the argument 😉

yorkboy24

According to the Marriott T&Cs we are not entitled to lounge access at resorts. Check the guarantee and you’ll see it. It’s annoying and they should extend access to elites but they are not obliged to. At least you’ll get credit towards breakfast in the restaurant instead. For what it’s worth, the breakfast in the lounge at Courtyard Phnom Penh (same management) was very mediocre and if not the worst lounge breakfast in Asia. Evening snacks were OK though. Anyway, I’d stay at another hotel if I were you.

Terms here: https://www.marriott.com/loyalty/mem...s/guarantee.mi

abcx

There is no lounge at this hotel.

GoSh4rks

They don’t have a lounge, except for the regular lobby bar.

UserMark

I just finished a 5-day stay at this hotel. It does indeed feel deserted. No issue getting the free Platinum breakfast, which I thought was pretty good. There is an ATM and pharmacy right next door to the hotel. For rides to various attractions, I had good luck using the PassApp app to request either cars or tuk-tuks. You pay the drivers in Cambodian currency, though they would likely take USD too. Every other place in the city seems to use USD only.