Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

The Westbury Hotel, Mayfair, London [Master Thread]

The Westbury Hotel, Mayfair, London [Master Thread]

Reply

Old Nov 29, 17, 1:52 pm
  #16  
 
Join Date: Dec 2010
Posts: 184
Originally Posted by EuropeanPete View Post
Happy Hour you say?
I recall free beer and wine, no spirits, for a couple of hours.
MaxFlying is offline  
Reply With Quote
Old Nov 30, 17, 4:40 am
  #17  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1KMM, Marriott LTT (RIP SPG), Hyatt Discoverist, Hertz PC
Posts: 19,133
Originally Posted by AJLondon View Post
Thanks AZ for the detailed review! You have helped me in my decision making for future London trips - which are multiple times a year. The Westbury is not on the list at all anymore.
So this may be a true YMMV situation...based on my great stay, this would be my default choice on future London stays.

SNAs should be easy here BTW based on the % of suites.
UA-NYC is offline  
Reply With Quote
Old Nov 30, 17, 1:20 pm
  #18  
Moderator: American AAdvantage & Marriott Bonvoy
 
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,020
Originally Posted by UA-NYC View Post
So this may be a true YMMV situation...based on my great stay, this would be my default choice on future London stays.

SNAs should be easy here BTW based on the % of suites.
You raise a good point. Had my experience at the hotel been more along the lines of, "Mr. AZ Travels, I see that you are a SPG Lifetime Platinum. We really appreciate your loyalty over so many years and have upgraded you to one of our junior suites for your stay with us," (after all, we're not very busy and we have a lot of them)," a lot of what happened after that moment would likely have occurred differently.

. . . In a suite, the LED lights in my bathroom probably wouldn't have flickered.
. . . I wouldn't have had to put the toilet seat lid down to get into my toiletry kit.
. . . We would have had a drawer or two to unpack our bags and put clothes in, rather than in stacks on the closet floor.
. . . I wouldn't have stubbed my toe in the middle of the night on my suitcase sitting next to the bed -- because there was really nowhere else to put it.
. . . We would not have had to eat breakfast off a tray sitting on the bed.
. . . I'm sure there's more I'm forgetting.

A suite probably wouldn't have changed the poor service at breakfast in the Michelin-starred restaurant.

And I doubt it would have had much impact on the ridiculously poor manner in which staff handled the midnight fire alarm. (To wit, I stood near a woman in a hotel bathrobe and slippers -- covered in a full-length mink coat. Surely she was in a suite -- and it didn't exempt her from the indignity. )

But I'm only a Lifetime Platinum, not a higher-level Platinum with Suite Night Awards to apply to my stays in order to guarantee a suite. So based on my experience with the hotel's attitude about room upgrades as it was expressed to me, my caution is to others who may have only achieved Platinum status -- or maybe even those with SNAs: If you hope for something larger than the smallest standard room at The Wesbury -- pay for it. Either with cash, points or SNAs. Or you may end up in one of the smallest rooms you've seen in a long time.

Last edited by AZ Travels the World; Nov 30, 17 at 1:43 pm
AZ Travels the World is offline  
Reply With Quote
Old Nov 30, 17, 1:43 pm
  #19  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,248
Originally Posted by AZ Travels the World View Post
(To wit, I stood near a woman in a hotel bathrobe and slippers -- covered in a full-length mink coat. Surely she was in a suite -- and it didn't exempt her from the indignity. ).
The Brits have an old idiom “All fur coat and no knickers”, a phrase with seems to perfectly summarise your review of this particular property.
AJLondon and bhrubin like this.
Oxon Flyer is offline  
Reply With Quote
Old Dec 1, 17, 11:57 pm
  #20  
Moderator: American AAdvantage & Marriott Bonvoy
 
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,020
Originally Posted by Oxon Flyer View Post
The Brits have an old idiom . . .
Of course you do!
AZ Travels the World is offline  
Reply With Quote
Old Jan 3, 18, 9:57 am
  #21  
 
Join Date: Jan 2013
Programs: HH Diamond, VS Au, SPG Plat, Marriot Plat
Posts: 91
Stayed here NYE.

Quite possibly the biggest disappointment of any hotel I've ever stayed in.

Firstly, a little context. Used 20K points to stay here, as well as being platinum. However, understandably, this was NYE, so I wasn't expecting much
  1. The windows are NOT soundproofed and single glazed. Whilst there's bonus points for being able to open them, you har every last bit of noise from bond street
  2. Asked for a higher floor due to noise: "Sorry, no rooms available" It was 4PM...
  3. Speaking of noise: Stayed on floor 2: You can feel / hear the Victoria Line underground beneath the hotel
  4. The room was okay. Nicely appointed. The bathroom was underwhelming: When you still have to stand in a bathtub and yet the doubletree in Kingston has a shower like this:


Doubletree Kingston Bathroom

Breakfast was okay, and included as a Platinum, which was a nice touch.

But, the Piece de resistance was this little bunch of presents I found in the bed (which, again, was mediocre)



I'm not very good at complaining, to be fair, but when I mentioned this to the front desk, the response was, "I'll have a word with housekeeping"

Save your money people, and book elsewhere.

Starwood / Marriott, if you're listening: This is a disappointment and is NOT worth of the moniker "Luxury"
3rdworldresident and bhrubin like this.
woggledog is offline  
Reply With Quote
Old May 3, 18, 5:45 am
  #22  
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 5,504
I stayed here a couple of weeks ago, and I had a positive experience. As a Platinum I was upgraded to what was called a Junior Suite (sort of a long room with a sofa) and generally treated pretty well. The room appeared absolutely soundproof (though faced over buildings). The two restaurants in the hotel are good, although I really didn't like the vibe of the bar. Very "Mayfair cheap" for those of you who know what that means.

I prefer the Sheraton Grand Park Lane for the staff and the faclities which is generally cheaper and in a comparable location, though for tonight the Sheraton was 100GBP more expensive, so I'm off back to the Westbury.
EuropeanPete is online now  
Reply With Quote
Old May 3, 18, 5:52 am
  #23  
 
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 1,598
Originally Posted by EuropeanPete View Post
I stayed here a couple of weeks ago, and I had a positive experience. As a Platinum I was upgraded to what was called a Junior Suite (sort of a long room with a sofa) and generally treated pretty well. The room appeared absolutely soundproof (though faced over buildings). The two restaurants in the hotel are good, although I really didn't like the vibe of the bar. Very "Mayfair cheap" for those of you who know what that means.

I prefer the Sheraton Grand Park Lane for the staff and the faclities which is generally cheaper and in a comparable location, though for tonight the Sheraton was 100GBP more expensive, so I'm off back to the Westbury.
I have to say overall I agree with all this, stayed a few times now this year and although it didn't get off to a good start as soon as I mentioned it to the staff the issue was sorted and never looked back. Also go upgraded on each time to a Superior Suite which was a very nice touch. The breakfast although on the odd occasion was a bit slow is superb and a great Platinum benefit, I would say best in London by a long way, non of the buffet cold food, all fresh and delivered to your table proper restaurant style, Joe is excellent I have to say!

The front desk and concierge have also been very helpful and also welcoming when you come back into the hotel, it has a more old school 5 star feel to it than say the Sheraton and the lifts are much better ( which wouldnt take much) than the Sheraton. The lack of lounge compared to the Sheraton is the only failing but with the suite upgrade and a nespresso machine in the room it didnt matter to much! Location wise is excellent also, you really are in the middle of it all, but sound proofing is also very good!

It has actually become my first choice for London SPG hotel!
UKTraveller4Fun is offline  
Reply With Quote
Old May 3, 18, 6:55 am
  #24  
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 5,504
Waiting for the lifts does take less time than the ridiculous wait at the Sheraton, but once you're in them they're potentially the slowest in the world! (maybe except for the beach lifts at the St Regis Princeville).
EuropeanPete is online now  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread