Here now and off to a good start. Can I please choose breakfast for my Plat Amenity? Reply was whats a platinum? You don't have breakfast on your rate. Lets hope it improves ;)

An update..
After the bad experience at check in -no recognition of status/benefits and hanging up when we called up to speak to a manager twice today is a complete contrast.

The gentlemen we spoke to at the front desk today acknowledged the issue immediate, apologised and then has done a wonderful job showing it’s how you recover from a mistake, not if you make one. We have been very looked after today so just wanted to update that.

Just had a 1 night stay at the Sheraton Deva. Got upgraded to a beachfront bungalow. Very nice room, large bathroom, tub, shower, large closet and patio with chairs overlooking the beach.

There was a wedding at the hotel so the Reef restaurant only had buffet available, no ala carte options. Qutie expensive (6450 XPF) for the amount that I eat, didn't realize until after I just could have ordered pizza at the bar

At checkout, asked about Platinum breakfast amenity and they took the buffet breakfast off my bill.