Happy

They have not loaded anything from July 1st onward. I have seen plenty of award nights except the weekend (Fri and Sat) between late Feb till end of June just last week. However from Jul 1st nothing is loaded.

You can contact Marriott customer service, sometimes it is hotel's oversight sometimes it is system issues. Then of course these days having any real help from Marriott customer service can be a real challenge!

MotelRomeo

Thank you. I was doing a flexible one night award stay, and just flipping through the months. Didn't see any availability aside from what I mentioned. I don't know what is worse these days, IT or CS.

Happy

You can submit an online email to Marriott CS mentioning about the irregularity. Long before the Starriott I once found all the revenue rates on an AC hotel in Madrid were nonrefundable but there was no event going on and another AC less than 10 min walk away had flexible rates for each and every night I looked at. I mentioned this to a reservation agent she submitted a ticket. I also submitted an online email to CS on this abnormality. A few days later when I checked again, the flexible rates showed up. So it was obviously an error at loading rates, most likely from the property side.
Again, it does not hurt to spend a few min to submit an online email to bring this to Mariott attention. With SPG similar situations always get lookd at and being corrected. We can just hope Maeriott would do the right thing as well.

joakgarp

Been watching this hotel for some time and originally had a reservation for Sheraton Macau with a low daily rate but decided to switch to the JW Macau instead as it looked much fresher and newer, even though it was a little more expensive. My daily rate with a BRG is just 1050HKD/Night so it's pretty good.
So with only two nights I'm trying to build up an Itinerary and at the same time enjoy the pool and fake sand beach at the JW. If it's possible to swim during end of april?

Really want to experience the new HZMB and just found out that our 75cm luggage won't be a problem on the Golden buses ????
"Each passenger can only carry one piece of luggage for free [the volume cannot exceed 76 cm x 51 cm x 32 cm (30 inches x 20 inches x 13 inches) and the weight cannot exceed 20 kg (44 pounds)]."
On our back to HK we'll take one of the TurboJets to experience both alternatives. Anyone taken the HZMB and can share their experience? Found a good guide here: https://www.nextstophongkong.com/tra...e/#hk_hzmb_bus

Edit: So this is nice. According to this site there's a free shuttle from Border Gate in Macau https://www.galaxymacau.com/en/getting-here/ to JW Marriott. So that basically solves everything very smoothly. And I can use this bus for free when I need to explore Macau as well it seems.
Any help or clarification is much appreciated, thanks.

joakgarp

This is the best hotel I've ever stayed. Just checked out after two nights with an upgrade to Executive suite one day before arrival. Suite was big and lovely with rain shower, bathtub, two toilets etc.
The grand resort deck was lovely with a huge river like pool something going around.

We got access to the executive lounge which for us was like a dinner for free. With buffé style and do your own ramen.
Breakfast was wide and bigged. Staff were great.
Two lovely days and if we go back to Macau some time we'll surely come back.
​​​​​
Omw to the ferry now to JW in Hk. Traffic is a mess around Taipa though. Sitting on the complimentary shuttle and the driver has got it driving license in a package of Corn Flakes or something. Very stuttery driving..

zzap

Excellent property. Stayed here a few weeks ago for the first time -- usually stay at the St Regis Macao. Property certainly isn't as intimate at the STR, but was upgraded to an Executive Suite on the 31st floor (seems like it's an all suite floor), great club lounge, staff are good, etc. Breakfast is larger than that of the STR. It's excellent that guests get free access to the water park -- big benefit if you are travelling with your family.

Photos in post 6 are of the Executive Suite -- this appears to be the standard upgrade pool for Plats. The downside of these suites is that the bathroom is separated from the bedroom via a partially transparent sliding door, which is not good for privacy (both sight and sound). Japanese-style bidet toilet is a big plus.

freed0m

seems hotel has peak period in August for now.

Wonder whether anyone has experience that it goes off-peak in August last year.

yorkboy24

It is not worth redeeming points if you’re there on a weekday as the cash prices are a lot lower than weekends.

freed0m

I have checked the cash price. it is not that low compared to points.

cash price during weekday 2000+ HKD and points at peak is 40K points per night.

yorkboy24

Cash prices usually come down for weekdays. Book with points then review cash prices later? For 40k points you could try RC Macau but book before 4th March as it’s going up a category. Lowest category are suites but no breakfast for elites. Worth considering for 1 night maybe if 40k points? It’s better value per $.

freed0m

Ritz also peak. 60K.

hope price will drop later.

seems historically, August is the peak month.

freed0m

Wonder how is JW Marriott compared with St. Regis Cotai. St Regis costs more points, but is cheaper cash-wise.

theOtherHolmes

Service is better at St Regis, but I will always pick the JW or Ritz for the newer construction/ room, and most important of all, the pool and water park!!!!!!

Kraafish

For me services are generally same level with little edge on STR as they have much less guest than JW so abit more personalized. Go with St. Regis if you prefer quiet, butler services, and food. If you like big casinos/swimming pool/newer room/lounge go with JW. For me I always pick STR 9/10 especially with Virtuoso

freed0m

Thanks for the advice. Maybe split to try both.