Delta Hotels Seattle Everett [Master Thread]
 

Hotel website:

http://www.marriott.com/hotels/trave...attle-everett/

Opening January 2018. Cat 5. Has exec level, but doesn't mention lounge.

Discover the new Delta Hotels by Marriott Seattle Everett, opening summer 2017! Located in the heart of downtown Everett, WA, with easy access to I-5. Delta Hotels by Marriott Seattle Everett is the newest and largest hotel in Everett, Washington.

7 floors , 220 rooms , 12 suites Free parking

Delta Hotels Seattle Everett was formerly the Holiday Inn Downtown Everett.

About the renovation: Everett Holiday Inn sold, switching to Marriott; 84 lose jobs

Is any Holiday Inn or Ramada Plaza safe from being reflagged to the Delta Hotels brand? :)

The good thing is that all these reflaggings seem to be accompanied by a significant renovation.

I stayed there several times over the past couple of years. It sorely needed renovation! For one thing, it was about the last hotel I've experienced with outlets hidden behind the mattress. Staff were really nice, so sorry to hear about their losses.

I've been eyeing this one for the Megabonus brand promo, but latest info says October 2017 . . . oh well

Now showing opening as of January 2018

Bumping to add that the date has been pushed back to April 2018.

Noticed this when looking up properties near SEA, looks very nice. Says open this month!

The might sound ignorant, but did Delta ever have properties in the US prior to being bought by Marriott?

AFAIK, no. It was a Canadian chain with properties only in Canada.

Cheers.

Yes. There was a Delta hotel in Orlando, Florida, up by Universal Orlando, from 1991 to 1999. The Delta Orlando Resort, aka the Delta Court of Flags, was the only U.S. location of the Canadian hospitality chain. It has been demolished.

For more, see:

https://en.wikipedia.org/wiki/Court_of_Flags_Resort

Court of Flags Resort also known as Delta Orlando Resort

By the time Marriott International acquired Delta Hotels, the company only had hotels in Canada.

Accepting reservations starting June 20th.

I'm looking forward to a mattress run there as I really don't know what to expect as a Marriott Platinum at this one exactly. Moreover, stayed there several times back when it was a Holiday Inn in extreme need of renovations - one of the few that still required an extension cord for the outlets behind mattresses to charge devices bedside.

Open. Look forward to first trip report.

Cheers.

About to check out from here soon - full report in a couple of days. Teaser ... I would describe the elite experience here as frustrating.

Delta - Everett, WA
 

Location Came by public transportation, but understand hotel is easily accesible from I-5. Located behind Everett train station (Transit Center) with frequent express bus service to Seattle, as well as limited commuter hour Sounder train service. Check In Recognized as Platinum by clerk. Upgraded to 7th (Executive) Floor room, with 24/7 access to their Pantry (a/k/a Lounge). Offered points or $10 f/b amentity for their bar/restaurant (off lobby). Room I had been to the previous Holiday Inn at this site several times, so was plaesed to see plenty of electrical sockets in the remodeling, as opposed to the 1980's situation of bringing an extension cord and pulling back the mattress to create my own bedside charging station. On the other hand, those rooms featured a microwave and fridge. Photos show the room layout as well as I can describe it in words ... Toiletries are by Shoebox - a brand I'd not encountered before.A minor quibble might be that sitting on the couch I could have used a short extension cord from the outlet in the lamp, but managed. Didn't take a picture of the shower, featuring dual overhead-handheld options. Dining Here we go with Marriott's touting Lounge Access for elite guests!Thought I'd taken a picture of the entire pantry itself, from the hallway, but guess not. There were people coming and going, so didn't have the luxury of composing shots. Picture a room roughly 3' x 20' behind glass with a key activated door ... Veggies and dip offering made for a lounge-ish touch in the evening, I guess? Pastry options for breakfast, along with cereal (not just the boxes above) and instant oatmeal. Missing from pictures is the Seattle's Best coffee machine featuring ground-to-order selections (as well as hot water for the oatmeal), as well as a selection of chips. Also, a second cooler for water and soft drinks. Dining room staff were fairly assiduous about restocking.Holiday Inn had a dated bar/restaurant and coffee stand off the lobby. These were combined into a modern, (vaguely hip) bar and restaurant. I had a beer and appetizer at the bar - decent beer for the $5 happy hour price, while the teriyaki beef was okay, if not great. There is a breakfast buffet: $12 continental and $19 all-included, which I skipped in favor of a muffin I'd brought and coffee from the Lounge. Service When I arrived, the room I'd been assigned was set at 68F, but showed an actual temperature of 76F (it was a hot day). I called to report it, maintenance guy fiddled around, and in not-so-fluent English advised me that it should cool down on its own, but if I were still not happy to call the desk (again). He had set it at 66F, but when I came back from the bar there had been no change. Was given another room immediately following my second call, which was better, but still not great. I'm not feeling their AC is truly up to occasional Seattle-area heatwaves (80s/90s). Overall Staff were terrific in terms of customer service, but as an elite, the pantry left me disappointed as the "lounge" touted by Marriott. Either throw in the term "pantry" as a benefit, or better yet, the $12 continental breakfast. This hotel is a rare instance where it's possibly better not to be an elite in terms of expectations?

Thanks for the trip report w/ pics - much appreciated.

I saw this place from the freeway on Tuesday as we drove by in the heat and wondered about the quality of AC in the rooms. I now know not to book here for a quick getaway when it's hot. It's also disappointing that the rooms don't have at least a fridge if not a microwave too.

Thanks for the balanced review with all of the pros and cons along with the nice pictures.

I'm not sure that the "regular" (non-Executive) rooms even have coffeemakers! Have a stay booked next week at the Everett Courtyard, so will post a comparison review, hopefully.

On a related note, I booked the Airport Crowne Plaza after a late flight once. Warm night where I was "upgraded" to a suite. However... the cold air vent blew directly onto the armoire blocking any further progress into the bedroom area. Chilly wooden surface while I was rather toasty myself.

I had a recent stay here. Hotel appears to be new and I like the modern design. Received a nice 1 bedroom 2 room Suite (see below). Useful notes: none of the suites are located on the top floor, the hospitality suite is located on the ground floor is normally given for special events like wedding, The suites have a microwave but the standard rooms do not. Overall very good stay and I will try to find more Deltas to stay at.

The one thing was very disappointing to see was the way they handled the suite upgrades for status members. I stayed here on 2 separate and this happened on both of them. During checkin I was not proactively offered a suite upgrade was told I had been given a room on the Executive floor with lounge access. I said am a seeing an an available suite room and I asked if it was available to me as an upgrade. She said that they had been instructed to not upgrade any status members to any of the suite rooms. I politely asked to speak to a manager as this when against the upgrade rules. She went into the back and when you she came back she told me the manager had approved it. Management appears to have deliberately trained the front desk agents to not follow the corporate Marriott rules for suite upgrades if available. Starwood Lurker if you see this can you look into this as this hotel does not appear to be following the rules?

Hi flyguy6,

May we ask you to provide your reservation details to us via private mail here or by email below? We will look into the room upgrade benefit issue with the appropriate team.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]

PM sent.

Bonvoy Lurker,

Also staying at this hotel and had a similar experience if I could trouble you to also investigate.

I booked a 2 night stay with confirmed SNAs then a separate reservation for one day early as needed to fly into Everett a day earlier. I arrived well after hours and there was still suite inventory being sold and was denied an upgrade and told that I could change rooms in 6 hours into the suite for my second reservation...

The very helpful/kind front desk attendant explicitly stated that the General Manager forbids anyone from being upgraded into a suite as a rule and his direct approval is required for every upgrade. Worse yet, given the suspension of elite benefits guarantees they have been instructed to not offer welcome gifts (points or $10 credit for the now open restaurant) / suggested I speak to someone in the morning as though would like to help is unable to given GM.

Happy to share additional color via PM as tone seemed to indicate retaliation towards employee was a real concern

Thanks!

Hello drakbig2,

Please share your reservation details such as confirmation number, stay dates, full name on the reservation and email address via PM or email at [email protected] and we'll be happy to assist you further.

Problem with Delta Hotels by Marriott in Everett WA
 

My friend and I recently booked separate one-night reservations at the Delta Hotels by Marriott Seattle Everett which is located in Everett Washington, a suburb of Seattle. The reason for the stay is we have an early morning Amtrak trip to Vancouver BC to catch so wanted to be near the station. I telephoned the hotel to ask whether we could leave my car there one extra night beyond our stay since we would be staying in Vancouver one night. I told them if not we would have to cancel the reservation and find somewhere else. I also mentioned we were both Titanium Elites for Life (for whatever that is worth, which as it turns out is not much at that hotel) and I offered to pay any additional parking charges for the extra day.

The person who answered the phone, who confirmed the two reservations, said she would get back to me after consulting her manager. She later left a voice message stating we could not leave the car at the hotel a single extra day.

I then telephoned another hotel a few blocks away that is in about the same class as the Delta Hotels Seattle Everett. I have no status with the other chain but nonetheless the person who answered the phone said there would absolutely be no problem leaving the car there one day beyond our stay.
Am I being unreasonable in being upset with the Delta Hotels by Marriott Seattle Everett about this? In any event my friend and I will be cancelling our two reservations there soon but we will wait two or three days to see whether someone from Marriott sees this and convinces the hotel to extend what to me seems from the hotel's perspective a minor courtesy.

It's as simple as Delta Hotels by Marriott Seattle Everett not wanting your business and the other hotel wanting it. No need to be upset, they told you their business policy. Time to go to the hotel that is more accommodating.

I wouldn't waste another second waiting for Marriott International to swoop in and give you parking at a hotel they don't own. Cancel now before they charge no show fees on both rooms.

JayK,

There are Marriott Lurkers who monitor this forum, but their assistance typically involves brand standards, elite benefits, reservation issues, and failures to follow the Loyalty Program Terms & Conditions. Delta Hotels Seattle Everett is doing nothing wrong in any of these regards. I would not expect proactive corporate intervention for a local hotel parking matter.

It seems like poor business to turn away guests who want to pay for hotel nights plus pay for one additional night of parking. It's possible that the person who answered the phone misunderstood your request. You could ask to speak to directly to a manager.

The official webpage for Delta Hotels Seattle Everett includes parking rates:You could just point to the rates and tell them (not ask them) that one car will be parked an additional night at the published rate.

I am quite certain the person who answered my phone call and said she was going to talk to her manager understood the situation well. She confirmed there were two reservations and knew well my request was for one extra day of parking that I was willing to pay for. And so forth. But I suppose if her manager was not a good listener it is possible there was some sort of miscommunication between the person I spoke with and the manager. In any event I managed to contact Bonvoy's customer care department via Facebook and we will see whether their promise to follow up with the hotel about this yields anything, or whether instead they will replicate the type of experiences I endured with SPG, particularly with their so-called ambassadors who drove me to boycott the chain for a few years despite my (at that time) lifetime platinum status.

And responding to another post here, my friend and I have some time to cancel our two reservations without penalty so I'll give it a few more days even though I told the customer care rep I was going to cancel in two or three days if the hotel didn't reverse itself and got the response they will get back to me in about five business days. Not encouraging at all.

Just to note some closure on this: it turns out the Bonvoy Customer Care rep (contacted through their link from the Facebook Bonvoy InsIders group) came through, The Delta hotel is now going to let me park my car at the hotel for one day beyond my checkout day. It seems this is being allowed owing to my Titanium Elite status along with that held by my friend who has a reservation for another room at the same time. Therefore anyone who is considering doing the same, i.e., leaving their vehicle beyond the check out date, as some taking short trips from the area on Amtrak might want to do, should note as a general rule the Delta Hotel does not allow this. But it makes my life easier that in this one instance they are allowing it.

Thoughts on this property vs. the Hotel Indigo Everett?

Glad I didn't stay in the Hotel Indigo Everett! Stayed at the Delta Everett last week and absolutely loved it! Thought the pantry/lack of an executive lounge would be a liability but the pantry ended up being the highlight of our stay! Although breakfast is not included, the buffet was a very reasonable $18 and high quality. Will definitely stay again if I'm in the area.

PROS:
- Exceedingly comfortable beds
- Super fantastic shower water pressure (maybe the best of any hotel I've stayed at in the past year)
- Pantry was great (executive lounge was not missed)
- High quality and reasonably priced buffet breakfast
- Hotel lot parking fee is waived for Platinum +
- King suites include side-by-side freezer/refrigerator
- Hydration stations on each floor for refilling water bottles
- Rooms, hotel grounds were very clean
- Futon/sofa bed in the king suite was very comfortable

CONS:
- Shower design is "Euro style" and leaks water onto the floor
- I couldn't stay longer

The pantry was a lot better stocked than in previous photos. Saw quite a few people microwaving the burritos from the pantry freezer. Appreciated that a number of quality, healthy snacks were included too. The giant snickerdoodle cookies were popular!

Breakfast buffet was $18 ($1 less than noted up-thread). A la carte portions were large and reasonably priced. Waitstaff were very friendly. Scrambled eggs on the buffet line were *not* made from powder.