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Ritz Carlton Langkawi Malaysia [Master Thread]

Ritz Carlton Langkawi Malaysia [Master Thread]

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Old Apr 19, 19, 4:00 am
  #76  
 
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Originally Posted by helvetic View Post
No issue with privacy on the oceanfront villa. If you're on the infinity edge side of your pool, sure, you can see the tip of the pool of a couple of the other villas. Nowhere else in your villa can you see any other guests. During my entire stay, I saw occupants of a neighboring villa over by their pool just once.

The beach grill pool has family and there's a lot more people around that area than the secluded backside where the oceanfront villas are. I would seriously doubt the idea that privacy is better over there, though I did not visit the beach villas themselves.
Sorry for the misunderstanding. I meant the privacy in the ďprivateĒ pools.
For me, the whole point with a private pool is that itís, well, private.

And like I said, the beach villas near the Beach Grill looked terrible, so I would avoid those.
But the last two beach villas, closest to Horizon, (villa 19 and the one next to it) are very private, especially their pools.
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Old Apr 19, 19, 5:55 pm
  #77  
 
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Originally Posted by ChocolateFactory View Post
We had beach villa 19 which was amazing since it was very private.
If you can get that, I think it beats the oceanfront (overwater) villas because youíre closer to everything, you have direct beach access and itís very private.
I didnít look at the oceanfront villas myself, but judging by photos and videos, the private pools didnít seem very private. It seemed like you could see right into your neighborsí pools.
The beach villas closer to the Beach Grill restaurant have zero privacy though, so Iíd definitely want to avoid those. Anyone on the beach will be able to see into / walk past your pool.

If they get their stuff together, this can be a great hotel. The hardware and beach are good.
And I heard that service got better after we left (when management was back from vacation...).

But service wise, the St. Regis is hard to beat. I think itís one of the best St. Regis Hotels in the world, better than the St. Regis Osaka even. But in the afternoon thereís no beach/sea, so thatís not great. The service and food make up for it, though.
while I wouldn't go back to the STR even if they paid me unless they fixed that mud pit that they call lagoon. Couldn't even get into the water it was so disgusting (service good I agree. Hard product? The ceiling of our OWV collapsed, shower overflowed, pipes blocked)

Maybe better now that owner in jail/under investigation?
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Old Apr 19, 19, 8:48 pm
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Originally Posted by SHLTP View Post
while I wouldn't go back to the STR even if they paid me unless they fixed that mud pit that they call lagoon. Couldn't even get into the water it was so disgusting (service good I agree. Hard product? The ceiling of our OWV collapsed, shower overflowed, pipes blocked)

Maybe better now that owner in jail/under investigation?
Interesting that's what I said about the STR a year or two ago "I wouldn't go back to the STR even if they paid me " - interesting that you said owner is ?under investigation could u send me a link? (Isn't it the same owner as KL STR)?
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Old Apr 19, 19, 9:43 pm
  #79  
 
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I was told Najib Razak was involved which is why hotel opened too soon - he hosted a big govt event there. The result? A mud pit and plumbing/ finishing not done
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Old Apr 20, 19, 7:30 am
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Originally Posted by ChocolateFactory View Post


Sorry for the misunderstanding. I meant the privacy in the ďprivateĒ pools.
For me, the whole point with a private pool is that itís, well, private.

And like I said, the beach villas near the Beach Grill looked terrible, so I would avoid those.
But the last two beach villas, closest to Horizon, (villa 19 and the one next to it) are very private, especially their pools.
I got given villa 19, only seen it at night so far but can just see the faint lights from next door and does seem very private.
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Old Apr 22, 19, 12:10 am
  #81  
 
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So I just checked out, service not perfect but my experience was much closer to Helvetic’s than ChocolateFactory’s so seems they have a bit of a consistency problem depending who you get. Would absolutely stay again, may do a more detailed review if I get chance.
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Old Apr 22, 19, 1:41 am
  #82  
 
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Who did you interact with?
If you only/mostly dealt with Western staff (including the great Dutch-Vietnamese intern), then of course service is fine.
But in the bars etc., service was really bad and there was a language barrier at times.
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Old Apr 29, 19, 1:43 pm
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Originally Posted by ChocolateFactory View Post
Who did you interact with?
If you only/mostly dealt with Western staff (including the great Dutch-Vietnamese intern), then of course service is fine.
But in the bars etc., service was really bad and there was a language barrier at times.
Both Western and local staff. In truth service was mixed, some very good and some not quite as good.

I found service at Horizon fine, not spectacular but OK. Only went to Beach Grill once and it wasn't great so I kept going back to Horizon after that. It helped that it was literally next to Villa 19 so only a 45-second walk!

Breakfast the first day was very busy and I had to be seated outside, service suffered quite a bit as a result and I had to ask for some made-to-order items more than once. Second day was quieter and I was seated inside, the host remembered my villa number from the day before without prompting and I was seated inside, service was good. Koko, my villa host, was very good.

I booked the luxury sedan transfer both ways, arrival was a very nice A8 and driver very friendly, return was a slightly older 7 Series which also didn't have the cold towels etc. in it. On the return I was just dropped off outside the terminal (driver offered to get a luggage cart but I didn't need it). Whilst I was in the queue for flight check-in a couple who were staying at The Datai were escorted next to me and we got chatting, they were taken all the way to security by the staff and got to use MH J check-in because of staying there, so RC obviously not as good by comparison here.

They left a very nice full-sized Easter Egg in my villa filled with chocolates on Easter Sunday.

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Old Apr 29, 19, 2:03 pm
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Originally Posted by ChocolateFactory View Post
We had beach villa 19 which was amazing since it was very private.
If you can get that, I think it beats the oceanfront (overwater) villas because you’re closer to everything, you have direct beach access and it’s very private.
I didn’t look at the oceanfront villas myself, but judging by photos and videos, the private pools didn’t seem very private. It seemed like you could see right into your neighbors’ pools.
The beach villas closer to the Beach Grill restaurant have zero privacy though, so I’d definitely want to avoid those. Anyone on the beach will be able to see into / walk past your pool.

If they get their stuff together, this can be a great hotel. The hardware and beach are good.
And I heard that service got better after we left (when management was back from vacation...).

But service wise, the St. Regis is hard to beat. I think it’s one of the best St. Regis Hotels in the world, better than the St. Regis Osaka even. But in the afternoon there’s no beach/sea, so that’s not great. The service and food make up for it, though.
I asked to see an Ocean Front Villa just before I checked out so that I could compare in case I went back and needed to know which to book. Also very nice, but I marginally preferred the Beach Villa I was given, I think. Depends what your preference is, I probably would take an Ocean Front Villa over the less desirable Beach Villas. Apparently, when the hotel opened Beach Villas were priced above Ocean Front Villas at first then they decided to flip it.

As nice as the ocean view from the villa would have been, being able to wake up and find this at the bottom of the steps was pretty great too.


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Old Apr 29, 19, 3:10 pm
  #85  
 
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The hardware definitely is very good. If they only can train their staff properly, this can be a great hotel.
(I heard from somebody else that the other day some of the kitchen staff touched every single slice of toast with his bare hands in order to arrange them nicely for the breakfast buffet...)

Did you by any chance find some BlueTooth earphones in villa 19? Because I think I forgot mine there, lol.
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Old Apr 29, 19, 3:47 pm
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Originally Posted by ChocolateFactory View Post
The hardware definitely is very good. If they only can train their staff properly, this can be a great hotel.
(I heard from somebody else that the other day some of the kitchen staff touched every single slice of toast with his bare hands in order to arrange them nicely for the breakfast buffet...)

Did you by any chance find some BlueTooth earphones in villa 19? Because I think I forgot mine there, lol.
Oh, I thought they must be a welcome amenity
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Old Apr 30, 19, 2:06 am
  #87  
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Originally Posted by ChocolateFactory View Post
The hardware definitely is very good. If they only can train their staff properly, this can be a great hotel.
(I heard from somebody else that the other day some of the kitchen staff touched every single slice of toast with his bare hands in order to arrange them nicely for the breakfast buffet...)

Did you by any chance find some BlueTooth earphones in villa 19? Because I think I forgot mine there, lol.
You know chefs in michelin three star restaurants also touch your food with their bare hands? The horror!

I don't get why people get so pissy about such things. Nothing wrong with touching food with your hands as long as you wash them as required by the job.
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Old Apr 30, 19, 2:34 pm
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Originally Posted by helvetic View Post
You know chefs in michelin three star restaurants also touch your food with their bare hands? The horror!

I don't get why people get so pissy about such things. Nothing wrong with touching food with your hands as long as you wash them as required by the job.
And who says gloves are clean? I've seen them reused, people scratching their nose or mouth with them..... it all boils down to whether there is proper training on hygiene
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Old May 6, 19, 8:26 pm
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We will check-out today after 4 days stay and my feelings about this hotel are similar to lost_in_translation.
If we will be back to Langkawi we want stay here again and may be in Aloft.
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Old May 18, 19, 5:20 am
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Originally Posted by HHQX888 View Post
We will check-out today after 4 days stay and my feelings about this hotel are similar to lost_in_translation.
If we will be back to Langkawi we want stay here again and may be in Aloft.
Someone reported above that they got breakfast for free. Was it included for you?
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