Ramiraw

wow I just noticed they canceled mine too! How unprofessional! That’s outrageous…any news channels reading this?

LovetoTravel83

So I just noticed that my SNA's were returned. Still no communication regarding why the reservation was canceled with no prior communication.

Ramiraw

me too! No communication whatsoever.

I went to the cancelled reservation section of the app and it shows it there with a cancellation number but no notification or communication whatsoever.

LovetoTravel83

So just to put an end to the story. One of the Managers called me today and made a reservation with the same rate that was booked under that rate.

I mentioned to them regarding the non-communication that was made and the manager was not defensive at all and took the criticism positively.

Hopefully the same happened to you Ramiraw.

Ramiraw

No one contacted me. I will show up the day of my booking and see what’s up then.

Kleinnaf

Supposed to check in tomorrow.
after reading this thread, am I making a mistake?
Casha rate wasn't terrible. Prefer to stay here Verses the Palm since I think its a better location for tourism.

LovetoTravel83

Regarding location I think both are fine. You have DIFC restaurants close to downtown, and you have Atlantis, Club Vista Mare and others around the Palm. Also for shopping you also have the same around both. Plus taxi is cheap so you can get around anywhere.

Would love to see your review for tommorow.

@MoDS, can we change the thread to be St. Regis Downtown now?

Flyer2k21

Would love to hear about your experience at the property. I'll be heading to DXB in March and am torn between the St. Regis Downtown or the JW Marriott Marquis.

dimon84

I recommend JW MM for sure. St. Regis felt like someone bought the right to use the St Regis name but runs it as a Westin/Sheraton. Virtually no benefits, tiatnium upgrade to a better view room. Butler never bothered to introduce him/herself. Not sure if they even exist at this property. overall, not worth the money spent.

khabah

That's exactly what this hotel is: an inferior product masquerading as a St. Regis. This hotel was a beautiful Renaissance, but re-cladding the driveway, swapping out its reception pods for sit-down desks, changing only the artwork above the beds in the rooms and shuttering the club lounge should in NO WAY have been enough to call this property a St. Regis.

I believe Marriott ok'd this rebranding for the money the owner was willing to pay to have a St. Regis in their portfolio, and in Marriott's attempt to pass the brand off off as a lesser product than their legacy Ritz-Carlton brand [even though I personally consider St. Regis to be far more superior from product, design, service and heritage perspectives]. The watering-down of the SPG brands continues.

khabah

ahallak

I stayed in St. Regis Downtown Dubai about 3 or 4 times already, and also used JW Marriott more than 3 times.
St Regis is very calm, staff are extremely friendly, breakfast is awesome. Yet, no lounge, no upgrades, relatively expensive only because of the brand name.
I'm Titanium, and I never get upgraded more than a deluxe room.

JW Marquis is really great, the lounge is beautiful, views are really good, i've always gotten a sweet upgrade there to a corner panoramic suite with Burj view... It's also less expensive.
The only thing about JW is it's very large, and so crowded, you sometimes get a feeling of a huge mall or an airport, valet takes a while to get your car.

All in all, I prefer staying in JW.

Kleinnaf

Nothing more to add.
was there the week they opened.
Had to remind them I'm a titanium using an SNA till they gave me the ST suite.
Overall disappointed with actual property.
Service was on par with rest of hotels in Dubai.
Nothing special.

saaveraward

Finished a stay there. Booked a corporate rate which only allows a base room and asked in advance for an upsell to a Deluxe city suite which was granted.

Arrived and they had nothing on file. I had to pull the email and then they scurried looking for a room. Got a morning arrival but I don't like when hotels point out they're doing me a favor with an early check in when they completely dropped the ball on a room assignment.

The "suite" is just an over sized room. One giant square of living space.The TV is imbedded inside a "mirror" so you can't even see it from the seating areas of the room, especially if the blinds are drawn because there is a glare.

Other than that, staffing was very courteous. If anything they are ove staffed which can lead to, again, more ball dropping. Like bringing the wrong luggage to my taxi on departure. Or being told something would be brought right up, then 2 hours later nothing, then they say they don't have the item and then they magically find it.

I also thought there was a bonvoy 20% discount on food and beverage. Turns out, not true. I could have used my EK boarding pass instead for that discount and was denied on check out. Probably threw away AED 200. But they pressed 4 items without a charge so I didn't push it.

St. Regis bar was dead both times I went. Pizza from Basta was good quality.

Stay was acceptable. Public spaces are beautiful. 15 minute walk to Dubai Mall.

But as others have said, plenty of options in Dubai.

stargold

Sounds like a stay that might have been mildly annoying at a place like JWM, and just shows they are far from ready to step up to the brand.

I remain somewhat stunned that Marriott corporate let them take on the St Regis brand.

spideysense

I booked a Superior Suite here, and it’s almost 800 square ft. Am I correct to assume that the living room is in a separate room from the bedroom? We have small children that sleep early and it’s important that we can close the bedroom door so we don’t disturb them in the lounge.

There are very few pictures available on their website and it’s not clear. Does anyone know the answer?