Pre-Merger: Anyone have stays/points not posting?
Apr 18, 2017, 12:43 pm
#751
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,215
Ditto. I had 2 stays last week, and neither have posted. I haven't even gotten the 'Thanks for Staying' e-mail with my bill in it after the stay.
Interestingly, I chose bonus points instead of maid service, and those bonus points have posted. But the stays haven't.
Interestingly, I chose bonus points instead of maid service, and those bonus points have posted. But the stays haven't.
Apr 18, 2017, 2:37 pm
#754
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
I believe those are posted by the property manually, and therefore shouldn't be affected by the posting delay for stays (unless they are also having access issues to the manual posting tool, but it sounds like they are not).
Apr 19, 2017, 3:09 am
#755
Join Date: Sep 2001
Location: San Diego, CA, USA
Posts: 244
Me, too. Two stays last week. Neither has posted -- although my "future reservations" tally is accurate and my account reflects that I have no unused certificates (I used one for one of the stays last week.)
Apr 19, 2017, 6:06 am
#758
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
Customer service is not denying IT issues. Below is an email I received yesterday.
Hello txpenny!
I apologize that you are having such a difficult time trying to access your life time points. I am aware that we have been experiencing technical difficulties with our web page, and they may be part of the issue. I have shared the listed concerns with our Technical Support Team and they are working hard to find the resolution of this current issue, again I am truly sorry for the accruing troubles.
Safe travels,
[name of Marriott Customer Service rep]
Hello txpenny!
I apologize that you are having such a difficult time trying to access your life time points. I am aware that we have been experiencing technical difficulties with our web page, and they may be part of the issue. I have shared the listed concerns with our Technical Support Team and they are working hard to find the resolution of this current issue, again I am truly sorry for the accruing troubles.
Safe travels,
[name of Marriott Customer Service rep]
Apr 20, 2017, 9:32 am
#761
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
Saw your post so I called on my wife's account for a missing stay from last week. Got the points, nights and 15K bonus (her 10th night of the promo) all to post all within a 10 minute conversation.
Apr 20, 2017, 2:01 pm
#762
Join Date: Dec 2010
Programs: Delta FO, Marriott LT Titanium, HHonors Gold, Nat'l Exec, Amex Plat
Posts: 420
Same for me. Waiting on 3 stays to post from the last 2 weeks. About 10k points from LT Gold, so I'm overly checking my account.
Glad its not just me, not glad Marriott IT sucks again.
Glad its not just me, not glad Marriott IT sucks again.
Apr 20, 2017, 2:53 pm
#763
Join Date: May 2011
Location: Lincoln, NE
Programs: Marriott , United, Delta, Priority Club
Posts: 151
I did call, and the rep was very helpful and explained they had been having problems. She had to individually call all four hotels but the points were then added immediately. It took 15-20 minutes for everything, so make sure you have plenty of time. She said they had to keep me on the line during the process, otherwise she would get another call and that would make them stop what they were doing to help me. Just an fyi.
Apr 20, 2017, 2:59 pm
#764
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 562
I did call, and the rep was very helpful and explained they had been having problems. She had to individually call all four hotels but the points were then added immediately. It took 15-20 minutes for everything, so make sure you have plenty of time. She said they had to keep me on the line during the process, otherwise she would get another call and that would make them stop what they were doing to help me. Just an fyi.
Last edited by jimdarcy; Apr 21, 2017 at 5:26 am