Jan 28, 2017, 12:43 pm
Last edit by: soy
Hotel email address: [email protected]
Concierge email address: [email protected]
Concierge email address: [email protected]
——————————-
Previously posted and someone deleted it - It is the policy of this prop to try and upgrade P/Gs and even Ss on their first stay. If for some reason the property cannot upgrade the P/G/S member on their first stay they will be given upgrade priority on their next stay.
JW Marriott Phu Quoc Emerald Bay Resort & Spa, Vietnam [Master Thread]
Feb 4, 2018, 4:52 am
#526
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,785
1. No suite upgrade as a Platinum as the hotel was pretty much sold out over the weekend (possibly due to a wedding on Saturday night). There seems to be a lot of availability right now but after making a request, they told me nothing is available and instead will put me on a waiting list.
We had absolutely no problem with either one. Additionally, the FOM and his assistant were very helpful to us.
Feb 4, 2018, 5:16 am
#527
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,785
Anyone experienced bad food from the hotel, please post them on Tripadvisor. This is the best way helping this beautiful hotel to improve its F&B. I couldn't do it because I do meet the managers occasionally and I don't want to upset them. The resort is beautiful but I feel the F&B takes every down, except for the breakfast which is at acceptable quality.
I also thought that the breakfast was way more than at an acceptable level. I truly liked it.
We went once at the same restaurant for lunch and asked for a 'custom-made' salad. They were very accommodating and made them exactly as requested. We also had several room service dinners which were very decent - unfortunately, I think that the choice offered on the menu was too limited.
Feb 4, 2018, 5:48 pm
#529
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,809
Sorry that you did not get to experience the very nice suites.
I thought the quality of the breakfast was much better than the one at the IC Danang, at the Club or the restaurant next door. The best option. IMO, at the IC Danang was the restaurant at the beach.
I felt that the choice on the room service menu was too limited, especially if you place an order several nights in a row, which I think is a must if you stay in a Turquoise suite with its large balcony.
We had absolutely no problem with either one. Additionally, the FOM and his assistant were very helpful to us.
I thought the quality of the breakfast was much better than the one at the IC Danang, at the Club or the restaurant next door. The best option. IMO, at the IC Danang was the restaurant at the beach.
I felt that the choice on the room service menu was too limited, especially if you place an order several nights in a row, which I think is a must if you stay in a Turquoise suite with its large balcony.
We had absolutely no problem with either one. Additionally, the FOM and his assistant were very helpful to us.
Agreed about the room service menu. Almost everything on the menu is available at Tempus Fugit, minus the burger and club sandwich.
Feb 6, 2018, 10:43 pm
#530
Join Date: Feb 2002
Location: Bay Area, CA
Posts: 731
We stayed here 5 nights and liked it a lot. We stayed in a Turquoise suite and it was huge and happy. We had the breakfasts and dinners here with one night at the Night Market in Duong Dong for dinner. Everyone is really trying to make it a good experience and we did the aquafitness, paddleboard yoga, zumba, and lantern making classes. The pastry making was a disappointment since they were making creme brulee and not pastry so we didn't do that class. We went on John's snorkel trip and saw some amazing coral, sea anemones, and fish. I'm glad we went now before all the rest of the hotels are built and the little islands are overwhelmed. It was a bit sad to see all the garbage on the shore but that's a global issue and not the hotel's fault but still it was hard to see. I'm glad we visited now before it gets super busy.
Feb 14, 2018, 1:36 am
#532
Join Date: Sep 2005
Location: LAX-HNL-TYO
Programs: ANA PLATINUM,HYATT GLOBALIST, AA PLATINUM FOR LIFE, UNITED SILVER, HILTON DIAMOND, MARRIOTT TITANIUM
Posts: 606
In 2014 I rented a motorbike for 5 days. Not a lot of roads to begin with on this island. Many were just dirt. Some barely passable. Here is what the bike looked like not long after I got it.
Here is a video of a ride...excuse the language! I used Sygic for navigation and had a fair bit of trouble finding my way around.
Lost in Phu Quoc - YouTube
Here is a video of a ride...excuse the language! I used Sygic for navigation and had a fair bit of trouble finding my way around.
Lost in Phu Quoc - YouTube
Feb 14, 2018, 2:04 am
#533
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
FWIW I believe the road in front of the hotel was a dirt road until the hotel (?and others) paid to have it paved and lights installed.
Last edited by estnet; Feb 20, 2018 at 8:40 pm
Feb 20, 2018, 6:39 am
#535
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Anyone experienced bad food from the hotel, please post them on Tripadvisor. This is the best way helping this beautiful hotel to improve its F&B. I couldn't do it because I do meet the managers occasionally and I don't want to upset them. The resort is beautiful but I feel the F&B takes every down, except for the breakfast which is at acceptable quality.
I'm one of the first guests there and I already stayed a couple of times, but the food couldn't be better. Last year I had my birthday party there and the bill was over $2000 but they were all awful, BBQ meats were raw, fish was tasteless, etc, but i couldn't leave negative feedback to them because I see they were all too passion for their jobs and they all tried pretty hard for my stay already.
I'm one of the first guests there and I already stayed a couple of times, but the food couldn't be better. Last year I had my birthday party there and the bill was over $2000 but they were all awful, BBQ meats were raw, fish was tasteless, etc, but i couldn't leave negative feedback to them because I see they were all too passion for their jobs and they all tried pretty hard for my stay already.
The best thing to do would be to let management know on the spot. If they really are hospitality professionals, they would have made it right. They could have provided service recovery and taken steps to solve the problem if you had told them. They aren’t mind readers, and they are more likely to make things right by you if you do NOT take the approach of writing a negative public review.
Feb 20, 2018, 9:38 am
#536
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
I think that is the wrong way to deal with a complaint. Being passive aggressive, saying nothing to management’s face, and then writing a negative public review does not help anything.
The best thing to do would be to let management know on the spot. If they really are hospitality professionals, they would have made it right. They could have provided service recovery and taken steps to solve the problem if you had told them. They aren’t mind readers, and they are more likely to make things right by you if you do NOT take the approach of writing a negative public review.
The only thing that can help imo is some competition - decent local places opening up or other hotel restaurants nearby - orherwise there is no incentive to improve as most guests are resort trapped there with no alternatives...
Feb 23, 2018, 3:25 am
#537
Suspended
Join Date: Dec 2017
Posts: 60
Feb 23, 2018, 8:35 am
#538
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
Phu quoc is not representative of vietnam. Even from food prospective it is probably more like cambodia which may explain why vietnamese dishes at the hotel are awful.
Feb 23, 2018, 8:45 am
#539
Suspended
Join Date: Dec 2017
Posts: 60