Dec 23, 2017, 4:40 pm
Last edit by: windhund
Has an Arrival/Departure Lounge, where travelers can unwind after a long flight. Personal showers and lockers in the lounge also are available to those who need to check out of their rooms before leaving the resort.
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
- Complimentary daily internet
- Unlimited US Domestic, long distance & local phone calls
- Outgoing domestic US fax service (up to 20 pages)
- 15% on Laundry and Dry Cleaning Services
- 30-minute personal photo session and package upgrade
- Daily Fitness Classes
- Daily Hawaiian Cultural Activities
- 1 hour bicycle rental (2 bicycles per stay)
- Bottled Water (2 per day)
- Welcome shell lei greeting upon arrival
- Courtesy rides within the Wailea Resort (upon availability)
- Beach Chair Rental (2 per day)
- Cabana Rentals: 10% discount on full-day cabana rentals at 'Ohi pools, Maluhia pools & NALU adventure pool. Dial 'At Your Service' for reservations
- Mandara Spa: 10% discount on 50-minute service (excludes special promotions and events)
- Ocean Concierge & Activities: 20% discount on weekly paddle board rental; complimentary fish identification card; complimentary introductory morning scuba lesson. Visit the 'Ohio Pools for reservations.
- The Movie House: complimentary movie screenings. View the weekly schedule for showtimes.
- GameSpace: complimentary access to GameSapce, featuring foosball, billiards, shuffleboard, vintage arcade and Xbox games [for those who haven't been back since the renovation, this is an indoor gaming area they added as part of the renovations. It's at the far end of the lobby opposite the Starbucks.]
- Akamai Business Center: 20% discount on FedEx & UPS Shipping
Wailea Beach Marriott Resort & Spa, Maui, Hawaii [Master Thread]
Dec 28, 2021, 12:13 pm
#1756
Join Date: Jan 2014
Location: CHS
Programs: United 1K, Globalist Hyatt, Plat Marriott
Posts: 289
Thanks for saving me points and i was allowed to use a 50k cert!
Last edited by mayday23; Dec 28, 2021 at 12:31 pm
Dec 30, 2021, 8:21 am
#1758
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Jan 4, 2022, 1:07 pm
#1760
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
You're kidding right? It's sad to see things like this happen aka penny wise pound foolish ( and I emphasize "FOOLISH" to a once vaulted flag. I have always enjoyed staying here sans Covid now not sure I will return from all that I am reading, why potentially subject myself to this %$#%^#%$ I love the Four Seasons down the street.
Jan 4, 2022, 1:44 pm
#1761
Join Date: Sep 2018
Posts: 220
You're kidding right? It's sad to see things like this happen aka penny wise pound foolish ( and I emphasize "FOOLISH" to a once vaulted flag. I have always enjoyed staying here sans Covid now not sure I will return from all that I am reading, why potentially subject myself to this %$#%^#%$ I love the Four Seasons down the street.
Jan 4, 2022, 4:26 pm
#1763
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Thats a topic we will leave along here
Jan 4, 2022, 6:29 pm
#1764
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
That doesn't seem all that ridiculous to me, but then again I've been staying there for years and have been perfectly happy with the Starbucks/Whale's Tail vouchers. Are you saying that you should get the free breakfast they offer PLUS a hundred bucks?
Jan 4, 2022, 7:02 pm
#1765
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,161
I would say they should give both, the hundred bucks is not supposed to pay for the breakfast, it is a compensation for that fact that the offered breakfast does not meet the standards stated in the elite benefits.
Jan 4, 2022, 9:09 pm
#1766
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
RESORTS only:
United States, Canada, Europe: 1,000 Points per Stay or breakfast in restaurant per night of Stay for Member +1
Marriott has interpreted that to mean the property has the choice of the thousand points or the breakfast, but if we go with the more generous (and previously-accepted) standard that the guest gets to choose between them, then the Wailea Marriott offering vouchers for breakfast in either Starbucks or Whale's Tail (but not Humble Market Kitchin) seems to meet the letter if not also the intent of the guarantee.
And if a guest is going to claim it doesn't, then I COMPLETELY agree with the hotel that the guest should return the offered vouchers before claiming the $100. The $100 is not to pay for breakfast, it is a "penalty" for not meeting the T&Cs of the program. So for a guest to take what's offered, then ...../whine that it's not enough, is the kind of behavior that makes hotels hate elite guests as a matter of course.
Jan 4, 2022, 10:15 pm
#1767
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,161
What elite benefits are you referring to? I'll admit the Bonvoy T&C's have gotten increasingly complicated over time, but I just did a little research to see if I was in the wrong with my expectations here. What I found made it pretty clear the Wailea Marriott does not have to offer breakfast:
RESORTS only:
United States, Canada, Europe: 1,000 Points per Stay or breakfast in restaurant per night of Stay for Member +1
Marriott has interpreted that to mean the property has the choice of the thousand points or the breakfast, but if we go with the more generous (and previously-accepted) standard that the guest gets to choose between them, then the Wailea Marriott offering vouchers for breakfast in either Starbucks or Whale's Tail (but not Humble Market Kitchin) seems to meet the letter if not also the intent of the guarantee.
And if a guest is going to claim it doesn't, then I COMPLETELY agree with the hotel that the guest should return the offered vouchers before claiming the $100. The $100 is not to pay for breakfast, it is a "penalty" for not meeting the T&Cs of the program. So for a guest to take what's offered, then ...../whine that it's not enough, is the kind of behavior that makes hotels hate elite guests as a matter of course.
RESORTS only:
United States, Canada, Europe: 1,000 Points per Stay or breakfast in restaurant per night of Stay for Member +1
Marriott has interpreted that to mean the property has the choice of the thousand points or the breakfast, but if we go with the more generous (and previously-accepted) standard that the guest gets to choose between them, then the Wailea Marriott offering vouchers for breakfast in either Starbucks or Whale's Tail (but not Humble Market Kitchin) seems to meet the letter if not also the intent of the guarantee.
And if a guest is going to claim it doesn't, then I COMPLETELY agree with the hotel that the guest should return the offered vouchers before claiming the $100. The $100 is not to pay for breakfast, it is a "penalty" for not meeting the T&Cs of the program. So for a guest to take what's offered, then ...../whine that it's not enough, is the kind of behavior that makes hotels hate elite guests as a matter of course.
If you are asking me whether I would raise this as a compensation issue, I would most likely not. But I guess that is what the hotel is counting on, guest mainly accepting the offer.
If you are asking me if I believe the hotel behaved poorly once called out on it, yes I do.
Jan 4, 2022, 11:00 pm
#1768
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,454
What elite benefits are you referring to? I'll admit the Bonvoy T&C's have gotten increasingly complicated over time, but I just did a little research to see if I was in the wrong with my expectations here. What I found made it pretty clear the Wailea Marriott does not have to offer breakfast:
RESORTS only:
United States, Canada, Europe: 1,000 Points per Stay or breakfast in restaurant per night of Stay for Member +1
Marriott has interpreted that to mean the property has the choice of the thousand points or the breakfast, but if we go with the more generous (and previously-accepted) standard that the guest gets to choose between them, then the Wailea Marriott offering vouchers for breakfast in either Starbucks or Whale's Tail (but not Humble Market Kitchin) seems to meet the letter if not also the intent of the guarantee.
RESORTS only:
United States, Canada, Europe: 1,000 Points per Stay or breakfast in restaurant per night of Stay for Member +1
Marriott has interpreted that to mean the property has the choice of the thousand points or the breakfast, but if we go with the more generous (and previously-accepted) standard that the guest gets to choose between them, then the Wailea Marriott offering vouchers for breakfast in either Starbucks or Whale's Tail (but not Humble Market Kitchin) seems to meet the letter if not also the intent of the guarantee.
While Marriott cs agents have indeed defended properties that violate this provision by asserting that it is the property's choice, not the guest's, that is most emphatically not what the T&C say. Rather, the T&C say it is the Members' choice. Because Wailea does not offer guests breakfast as a choice, it is in violation of Section 4.3.c.(iii) of the Bonvoy T&C.
Jan 5, 2022, 5:56 pm
#1769
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
Please quote the T&C accurately. The relevant provision, section 4.3.c.(iii) states: "Platinum Elite Members and above receive one Elite Welcome Gift (of their choice where multiple options are offered) on a Stay of one or more consecutive nights as described in 2.1.d . . . ." Bonvoy T&C (emphasis added).
Now are you satisfied?
Jan 6, 2022, 6:59 pm
#1770
Join Date: Jan 2014
Location: CHS
Programs: United 1K, Globalist Hyatt, Plat Marriott
Posts: 289