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Wailea Beach Marriott Resort & Spa, Maui, Hawaii [Master Thread]

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Old Dec 23, 2017, 4:40 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: windhund
Has an Arrival/Departure Lounge, where travelers can unwind after a long flight. Personal showers and lockers in the lounge also are available to those who need to check out of their rooms before leaving the resort.

Has an amazing view from the Adult Only Infinity Pool

Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
  • Complimentary daily internet
  • Unlimited US Domestic, long distance & local phone calls
  • Outgoing domestic US fax service (up to 20 pages)
  • 15% on Laundry and Dry Cleaning Services
  • 30-minute personal photo session and package upgrade
  • Daily Fitness Classes
  • Daily Hawaiian Cultural Activities
  • 1 hour bicycle rental (2 bicycles per stay)
  • Bottled Water (2 per day)
  • Welcome shell lei greeting upon arrival
  • Courtesy rides within the Wailea Resort (upon availability)
  • Beach Chair Rental (2 per day)
  • Cabana Rentals: 10% discount on full-day cabana rentals at 'Ohi pools, Maluhia pools & NALU adventure pool. Dial 'At Your Service' for reservations
  • Mandara Spa: 10% discount on 50-minute service (excludes special promotions and events)
  • Ocean Concierge & Activities: 20% discount on weekly paddle board rental; complimentary fish identification card; complimentary introductory morning scuba lesson. Visit the 'Ohio Pools for reservations.
  • The Movie House: complimentary movie screenings. View the weekly schedule for showtimes.
  • GameSpace: complimentary access to GameSapce, featuring foosball, billiards, shuffleboard, vintage arcade and Xbox games [for those who haven't been back since the renovation, this is an indoor gaming area they added as part of the renovations. It's at the far end of the lobby opposite the Starbucks.]
  • Akamai Business Center: 20% discount on FedEx & UPS Shipping
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Wailea Beach Marriott Resort & Spa, Maui, Hawaii [Master Thread]

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Old Jul 3, 2020, 7:18 am
  #1561  
 
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Originally Posted by escapefromphl
21 day cancel is ridiculous, what if you had confirmed positive Covid-19 exposure and was asked to isolate for a week?
I rest my case
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Old Jul 3, 2020, 3:20 pm
  #1562  
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Originally Posted by escapefromphl
21 day cancel is ridiculous, what if you had confirmed positive Covid-19 exposure and was asked to isolate for a week?
If you're concerned then you'll definitely want to book a suite with a view!
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Old Jul 13, 2020, 8:13 pm
  #1563  
 
Join Date: Feb 2009
Location: DFW
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Posts: 102
Well, that answers that:

"Dear Mr. Grail:

Hawaii Governor Ige has issued an emergency proclamation that mandates a 14-day quarantine for all travelers to Hawaii. Given this and other travel and social distancing restrictions, Wailea Beach Resort Marriott has made the decision to close temporarily, effect July 10, 2020. Accordingly, we have cancelled your upcoming reservation, arriving on August xx. We sincerely regret any inconvenience.

Thank you,

Marriott International"
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Old Jul 13, 2020, 9:14 pm
  #1564  
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Pre-travel Testing Program Delayed Until September 1 which means no way to avoid quarantine. Time to cancel your August trips.

https://www.hawaiitourismauthority.o...l-coronavirus/
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Old Sep 23, 2020, 2:39 pm
  #1565  
 
Join Date: Aug 2002
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Just had my Oct 31st reservation automatically cancelled. Looks like hotel is now scheduled to reopen on Nov 1st.

-FlyerBeek
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Old Sep 23, 2020, 4:17 pm
  #1566  
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Originally Posted by FlyerBeek
Just had my Oct 31st reservation automatically cancelled. Looks like hotel is now scheduled to reopen on Nov 1st.

-FlyerBeek
Early Halloween surprise?

David
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Old Sep 23, 2020, 6:22 pm
  #1567  
 
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Originally Posted by FlyerBeek
Just had my Oct 31st reservation automatically cancelled. Looks like hotel is now scheduled to reopen on Nov 1st.

-FlyerBeek
did they give you an anticipated opening date ?
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Old Sep 23, 2020, 9:08 pm
  #1568  
 
Join Date: Aug 2002
Location: WAS/TYO
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Posts: 5,913
Originally Posted by edgewood49
did they give you an anticipated opening date ?
November 1st. I had a 7-night cert but they've blocked all the base rooms for award redemptions and are currently refusing to book for 7 nights arriving on Nov 1st (effectively shifting my previous reservation to the right by one day). Was able to at least get them to honor the 6 nights that I already had booking in November before they cancelled the reservation.

-FlyerBeek
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Old Sep 24, 2020, 6:15 am
  #1569  
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Just about the most Marriott thing ever...SMH
UA-NYC is offline  
Old Sep 24, 2020, 7:15 am
  #1570  
 
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Originally Posted by UA-NYC
Just about the most Marriott thing ever...SMH
Not good this property had always been good with rewards over the years. NOT GOOD. When they converted the flag 20 some years ago I checked in two days after it's changed a lot over the years mostly to the worst not better. They use to have a great lobby bar gone restaurants are horrible now as well. So goes the beach.
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Old Oct 7, 2020, 9:50 am
  #1571  
 
Join Date: Feb 2008
Location: Honolulu / DC
Programs: UA 1K /2mm / Marriott Lifetime Titanium , Hilton Diamond
Posts: 1,051
I have a 11-14 Nov reservation on points that has a 21 October cancellation deadline. It won’t even be open, and it isn’t clear the testing /quarantine issue will be settled. Is there a cancellation policy for covid that changes this? I’m content to follow I til the end of the month if I can do so without penalty...
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Old Oct 7, 2020, 12:15 pm
  #1572  
 
Join Date: Dec 2016
Posts: 94
Originally Posted by cmculp
I have a 11-14 Nov reservation on points that has a 21 October cancellation deadline. It won’t even be open, and it isn’t clear the testing /quarantine issue will be settled. Is there a cancellation policy for covid that changes this? I’m content to follow I til the end of the month if I can do so without penalty...
I would say to email them directly and ask. They were able to assist w/ my reservation for Thanksgiving week.
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Old Jan 1, 2021, 4:56 pm
  #1573  
 
Join Date: May 2014
Posts: 378
Any one know how upgrades have been lately? I saw some comments about SNAs and the front desk doing it for money, but wondering what to expect as Platinum in the current climate.
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Old Jan 2, 2021, 9:24 am
  #1574  
 
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Originally Posted by Frindle
Any one know how upgrades have been lately? I saw some comments about SNAs and the front desk doing it for money, but wondering what to expect as Platinum in the current climate.
I can only speak in generality as I have attempted to use internationally to no avail in London other than at some lame properties all the rest say no which fascinates me because you would think that the hotels would like to see people checking in using the faculties cocktails dinner etc. I called the Titanium desk and even they commented about properties refusing to honor suite upgrades. At least they put in a request. Having said this Hawaii is most likely becoming the same the operators there are simply milking those properties instead of trying to welcome back tourist.
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Old Jan 19, 2021, 2:57 pm
  #1575  
 
Join Date: Feb 2019
Posts: 138
Originally Posted by Frindle
Any one know how upgrades have been lately? I saw some comments about SNAs and the front desk doing it for money, but wondering what to expect as Platinum in the current climate.
I just stayed at the WBR this past weekend as Platinum. The standard room was not available, but the next category up was (partial ocean view King room) for 50k + $10. I tried to apply SNA to no avail, so I emailed them asking if this was a technical error. After 2 days, there was no response from the hotel. Around 5 days before my stay, the hotel also emailed me to confirm my reservation, and I responded, asking them about the SNA.

I understand that the Suite Night Award was not available for you to request, however, as a valued Platinum Member we will honor a complimentary upgrade to the Ocean View Suite for your stay.
I hope this helps!
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