Apr 28, 2017, 12:17 pm
Last edit by: ElevatorEnthusiast
Hotel email: [email protected]
Reservations email: [email protected]
Duty manager: [email protected]
April 2017 Photos - see posts 45-51
From website: In Executive Lounge no children below 12 years allowed after 7pm and smart casual attire is required-no shorts/slippers
As of 2023, shorts seem to have been removed from the lounge dress code exclusion. ElevatorEnthusiast definitely wore them.
Reservations email: [email protected]
Duty manager: [email protected]
April 2017 Photos - see posts 45-51
From website: In Executive Lounge no children below 12 years allowed after 7pm and smart casual attire is required-no shorts/slippers
As of 2023, shorts seem to have been removed from the lounge dress code exclusion. ElevatorEnthusiast definitely wore them.
JW Marriott Hotel Singapore South Beach, Singapore [Master thread]
Jun 6, 2019, 12:11 am
#421
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,464
This outcome is honestly preferable for me because I’m by myself and I only applied the SNAs because somehow most of my bookings for this year ended up being ineligible for SNAs one way or another (Prince Gallery, Suiran Kyoto already booked in the SNA category room, Ritz Carlton properties). I’ll find somewhere to use them next year and maybe will choose the free night instead of more SNAs as my 75 night benefit.
Jun 6, 2019, 10:15 am
#422
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Stay here few days ago. Use SNA for Premier Marina Bay View Suite and was approved 5 days out.
There are hint of musty smells on the air conditioning when it just started up.
Which is quite common in Singapore.
Their elite recognition is very good on my stay.
The room attendant put an umbrella with a note mentioning Singapore is having rainy season and the umbrella will come handy.
There are hint of musty smells on the air conditioning when it just started up.
Which is quite common in Singapore.
Their elite recognition is very good on my stay.
The room attendant put an umbrella with a note mentioning Singapore is having rainy season and the umbrella will come handy.
Jun 11, 2019, 11:06 am
#423
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 258
As [redacted] had informed you through the chat earlier, we would like to inform you that we will be returning your Suite Night Award as we are not able to accord your preferred room category (Premier Marina Bay Suite) on your visit. We will still be according a complimentary upgrade to the Premier Suite, which is also one of our specialty suite - not normally available in the complimentary upgrade pool - for the inconvenience.
Gotta love how they outright admit they don’t give complementary upgrades to the actual suite though, probably only goes up to the jr suite.
Gotta love how they outright admit they don’t give complementary upgrades to the actual suite though, probably only goes up to the jr suite.
Jun 11, 2019, 4:09 pm
#424
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,146
I find that odd them saying "Premier Suite is not in their complimentary upgrade pool" but based on the SNA that premier suite was a selectable option? (I am assuming that premier suite refers to option #2 below)
Jun 11, 2019, 4:39 pm
#425
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
An SNA option is not part of the complimentary upgrades, you pay for it with the certificate. And since the hotel returned the certs and upgraded, it became a complimentary elite upgrade. So the hotel states that this suite, while part of the SNA flow is not part of the elite upgrade options. The latter is limited to standard suites.
Jun 11, 2019, 5:47 pm
#427
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,146
That being said, I generally believe that businesses should stand by their promises and commitments. Unless they are absolutely obviously a mistake.. This case the hotel should have taken the bullet and honoured their commitment. The famous CX first class fare around New Year, I could have forgiven them for not honouring the bookings, but I applaud them for standing by their mistaken promise.
Jun 11, 2019, 9:11 pm
#428
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
It was a good deal in the end, but I've had two experiences this year with properties downgrading my confirmed SNA (StR NYC and StR BKK) so it's a bit of a sore spot. I just don't think they should be doing that.
Jun 11, 2019, 9:36 pm
#429
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,464
Also just as a data point, I had no WiFi problems during the stay. I thought the lounge offering was quite good. At check-in the agent did ask me if I would be ok to have them move my bags to another room at noon on the last day if I wanted 4pm checkout, to which I explained why I had the room in the first place and asked if they really wanted to take my room away a second time. They gave me the suite until 4pm.
Jun 12, 2019, 12:15 am
#430
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
That must be very annoying!
They give me 4pm late checkout at marina bay view one w/o problem on my stay though.
But I end up checking out early ... around 3pm ... exploring jewel
They give me 4pm late checkout at marina bay view one w/o problem on my stay though.
But I end up checking out early ... around 3pm ... exploring jewel
Jun 12, 2019, 1:30 am
#431
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
I managed to get a premier suite as an upgrade at check in, but only after i pressed very firmly at the lounge logging into the app and saying look there are suites i can book this very moment at this property, i would like one of them. If not please cancel my stay (i was on fully flex booking) and i'll go over to the conrad across the road...
Jun 12, 2019, 5:37 am
#432
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,268
I managed to get a premier suite as an upgrade at check in, but only after i pressed very firmly at the lounge logging into the app and saying look there are suites i can book this very moment at this property, i would like one of them. If not please cancel my stay (i was on fully flex booking) and i'll go over to the conrad across the road...
BTW - having recently re-acquainted myself with Conrad Singapore recently, I much prefer it to the JW in just about every way - particularly their Executive Lounge (I found the JW lounge to be barely average).
Jun 16, 2019, 6:49 am
#433
Join Date: Feb 2009
Location: Singapore / Bangkok
Programs: SQ, BA, QR, Marriott Titanium & LT Plat, HH Diamond, Hyatt Globalist, Accor Plat, AmEx Cent
Posts: 444
Back in residence for a couple of weeks and although no suite available, the room assigned (premier bay view) is nice. I think I detect some recent touch ups - new (brand new) Nespresso machine, carpet in room looks brand new too. Wifi is working. Better than previous stays so far.
Jul 1, 2019, 11:36 am
#434
Join Date: Feb 2009
Posts: 3,737
Just got an email that they are restricting access to the pool on the 18th level for the 5 days covering the Formula 1 race. You'll have to pay $$$ to get access to the area. Disappointed as we were looking forward to using that pool w/ the beautiful views.
Warm greetings from JW Marriott Singapore South Beach!
Thank you for choosing to stay with us. Kindly be advised that the Flow18 Sky Garden and Flow18 Bar will be closed for a private event from Thursday 19 September to Tuesday 24 September. During this period, please take note of the change in operating hours of the Swimming Pools at Flow18 and Ebb6 as well as the Fitness Centre at Flow18.
OPERATING HOURS
Flow18 Swimming Pool
South Tower, Level 18
THU 19 SEP – TUE 24 SEP -- Closed
Flow18 Fitness Centre
South Tower, Level 18
THU 19 SEP – TUE 24 SEP -- 6am to 4pm
Ebb6 Swimming Pool
East Tower, Level 6
THU 19 SEP – TUE 24 SEP -- 6am to 11pm
EBB6 SKY GARDEN LOUNGE PARTY
Exclusively for in-house guests, catch the racing action live from the Ebb6 Sky Garden with unbeatable trackside views overlooking Turn 7 of the circuit. From Friday 20 September to Sunday 22 September, join us for a Sky Garden Lounge Party featuring a special barbecue menu and bar signatures while soaking in all the sights and sounds of the night race.
SINGAPORE ACTION TERRACE PRIVATE EVENT AT FLOW18
Featuring panoramic views of the cityscape and an exciting entertainment line-up over the 3-day race weekend, guests interested in purchasing tickets to The Rich List’s Singapore Action Terrace event can find out more at http://richlistgroup.org/singapore2019.html.
Warm greetings from JW Marriott Singapore South Beach!
Thank you for choosing to stay with us. Kindly be advised that the Flow18 Sky Garden and Flow18 Bar will be closed for a private event from Thursday 19 September to Tuesday 24 September. During this period, please take note of the change in operating hours of the Swimming Pools at Flow18 and Ebb6 as well as the Fitness Centre at Flow18.
OPERATING HOURS
Flow18 Swimming Pool
South Tower, Level 18
THU 19 SEP – TUE 24 SEP -- Closed
Flow18 Fitness Centre
South Tower, Level 18
THU 19 SEP – TUE 24 SEP -- 6am to 4pm
Ebb6 Swimming Pool
East Tower, Level 6
THU 19 SEP – TUE 24 SEP -- 6am to 11pm
EBB6 SKY GARDEN LOUNGE PARTY
Exclusively for in-house guests, catch the racing action live from the Ebb6 Sky Garden with unbeatable trackside views overlooking Turn 7 of the circuit. From Friday 20 September to Sunday 22 September, join us for a Sky Garden Lounge Party featuring a special barbecue menu and bar signatures while soaking in all the sights and sounds of the night race.
SINGAPORE ACTION TERRACE PRIVATE EVENT AT FLOW18
Featuring panoramic views of the cityscape and an exciting entertainment line-up over the 3-day race weekend, guests interested in purchasing tickets to The Rich List’s Singapore Action Terrace event can find out more at http://richlistgroup.org/singapore2019.html.
Jul 11, 2019, 2:17 pm
#435
Join Date: Mar 2016
Posts: 655
Planning on staying for ~2 weeks and would like to be near Marina Bay for the views and stuff to do. Sounds like this is the best Bonvoy hotel to stay at (also want to earn points which I can't do at Ritz). Is that fair to say? Ambassador so hopefully I get an upgrade.