Ritz Upgrade Experiences - Pre-Aug, 2018 Merger
Dec 13, 2014, 6:59 pm
#16
Join Date: Mar 2014
Posts: 194
Damn. Wonder if Chase will just renew them now for me.
Dec 15, 2014, 4:50 pm
#18
Join Date: Jan 2003
Programs: LH SEN***, Bonvoy LT Titanium
Posts: 1,725
I would like to piggy back on this thread....
I have tried to use a certificate for the first time for the Abama hotel in Tenerife. The first time I called to apply it, I had a new person on the line who made me wait for a long time only to come back and tell me an upgrade was not possible, because this hotel does not participate in this upgrade program. I doubted this information, so I called again house later and, also after a long wait, received the information that an upgrade is not possible because there is no availability.If I look at the web page (7-9 Jan 2015) I see good availability for club rooms. She suggested I call back in the future to check again. Does anyone know what the capacity controls are? Or perhaps I got an ill-informed agent again?
I have tried to use a certificate for the first time for the Abama hotel in Tenerife. The first time I called to apply it, I had a new person on the line who made me wait for a long time only to come back and tell me an upgrade was not possible, because this hotel does not participate in this upgrade program. I doubted this information, so I called again house later and, also after a long wait, received the information that an upgrade is not possible because there is no availability.If I look at the web page (7-9 Jan 2015) I see good availability for club rooms. She suggested I call back in the future to check again. Does anyone know what the capacity controls are? Or perhaps I got an ill-informed agent again?
Dec 15, 2014, 6:08 pm
#19
Join Date: Mar 2014
Posts: 194
No idea on cap control but were you calling the hotel or Marriott cust serv?
Dec 15, 2014, 11:46 pm
#21
Join Date: Jan 2003
Programs: LH SEN***, Bonvoy LT Titanium
Posts: 1,725
Not sure if it is important to anyone, but the agent on the second call said that she had to enter Z34 into her system to check availability.
I am going to call again today and see if I get different results. Also, I am trying to apply this to the best available rate on the Ritz Carlton site. It is not a pre-paid or package rate.
I am going to call again today and see if I get different results. Also, I am trying to apply this to the best available rate on the Ritz Carlton site. It is not a pre-paid or package rate.
Dec 16, 2014, 1:06 pm
#22
Join Date: Jan 2003
Location: SF Bay Area
Posts: 54
Not sure if it is important to anyone, but the agent on the second call said that she had to enter Z34 into her system to check availability.
I am going to call again today and see if I get different results. Also, I am trying to apply this to the best available rate on the Ritz Carlton site. It is not a pre-paid or package rate.
I am going to call again today and see if I get different results. Also, I am trying to apply this to the best available rate on the Ritz Carlton site. It is not a pre-paid or package rate.
I've usually tried entering in the Z34 code for a two night stay as a gauge of the club level upgrade availability and pricing. If there's a non-club level room and a club level room shown for Z34, IME the club level room upgrade has always been available when I've called to book. For your dates, I didn't see any club level availability using the Z34 code.
Feb 9, 2015, 10:14 am
#23
Join Date: Jan 2010
Location: IAD, DCA, BWI
Programs: HHonors Dia, PC Plat, DL PM, SPG Gold
Posts: 267
What if the Club Lounge is closed seasonally?
Then is there no availability or do they give other benefits?
- naroowal
- naroowal
Feb 9, 2015, 1:09 pm
#24
Join Date: May 2005
Programs: Marriott LT Titanium, Hilton LT Diamond, AA LT Platinum
Posts: 426
Feb 9, 2015, 2:39 pm
#25
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,307
With all due respect, most RCs are not free-apps-in-the-afternoon kinds of places. If you're looking for free breakfast at non-Club hotels, you might consider booking through Virtuoso or Amex FHR.
Feb 11, 2015, 9:14 am
#26
Join Date: Jan 2015
Programs: Marriott Titanium and LTP, Hilton Gold, United Silver
Posts: 786
Feb 12, 2015, 8:13 am
#27
Join Date: Jan 2010
Location: IAD, DCA, BWI
Programs: HHonors Dia, PC Plat, DL PM, SPG Gold
Posts: 267
Mar 9, 2015, 2:21 pm
#28
Join Date: May 2008
Posts: 40
Guess there is no way to use certificates on an award booked with points?
Apr 6, 2015, 12:44 pm
#30
Join Date: Sep 2010
Location: Louisville, KY
Programs: Too many programs and miles/points to list
Posts: 15
Ritz CC Upgrades use on Marriott stay?
My wife got the Ritz Carlton card with a huge bonus and 3 stay upgrades to Club Level last month. We got it just for the Marriott points and have seen a few things mentioned where people were able to use the RC upgrades on their Marriott stays.
Has anyone successfully done this and if so could you describe the process? We are going to Aruba for a 7 night stay and would love to use the RC upgrade on that stay. Thanks!
Has anyone successfully done this and if so could you describe the process? We are going to Aruba for a 7 night stay and would love to use the RC upgrade on that stay. Thanks!
