Renaissance Hotel, Asheville, NC [Master Thread]
#17
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,690
#18
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
If Marriott is moving to this standard, I'm moving to another chain. The quick, easy breakfast option is the single most important perk to me. Waiting in line for factory muffins doesn't cut it.
#19
Join Date: Apr 2004
Posts: 1,614
The AVL market is different. While the city may be a destination for a modest number of business travelers, the majority of guests visit for pleasure. Rates and occupancy are higher on weekends than during midweek, year round. Thus the concept of having food available until 11:00 AM may make a lot of sense.
#20
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Did you say anything? I was told there were many other Plat Prems in the hotel that week and they were all thanking the restaurant manager for his brilliance. Plus, I was told, there were Marriott Execs from Maryland in the hotel who loved the idea.
If Marriott is moving to this standard, I'm moving to another chain. The quick, easy breakfast option is the single most important perk to me. Waiting in line for factory muffins doesn't cut it.
If Marriott is moving to this standard, I'm moving to another chain. The quick, easy breakfast option is the single most important perk to me. Waiting in line for factory muffins doesn't cut it.
I actually ended up picking up some Wendy's on the way in and ate it in the CL. The guy working said they just started doing the breakfast in the restaurant on Monday (forgot to ask him about being able to get in at all when it wasn't open for food). He said something about there being complaints about the food and service in the CL (do you really need service in the CL??) being the reason, and that apparently at one point they did take away the hot food from the CL as well when they still had breakfast in there.
#21
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
When I checked in they said the same thing about not being sure if it was open in the morning. It wasn't. There was a sign on the door and my key did not work.
The guy in the CL at night is very nice and helpful.
The guy in the CL at night is very nice and helpful.
#22
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Agreed. One other random thing I find annoying about this hotel though is the parking, I don't like how they apparently let people park wherever the heck they want as long as it's not in front of the fire hydrant. The back parking lot really isn't much of a walk.
#23
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
It's Asheville, where the people kind of have a random vibe anyway. And I did notice that there seem to be many people from the courthouse who park in the Ren lot, so I'm wondering if they make money from that. Keeping people out of the lot would make sense if they make money from other people parking there.
While I did park towards the back of the back lot, with as cold as it is, I was tempted to park closer to the doors.
#24
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,007
The AVL market is different. While the city may be a destination for a modest number of business travelers, the majority of guests visit for pleasure. Rates and occupancy are higher on weekends than during midweek, year round. Thus the concept of having food available until 11:00 AM may make a lot of sense.
Cheers.
#25
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Yeah, but a couple random thoughts on that....
It's Asheville, where the people kind of have a random vibe anyway. And I did notice that there seem to be many people from the courthouse who park in the Ren lot, so I'm wondering if they make money from that. Keeping people out of the lot would make sense if they make money from other people parking there.
While I did park towards the back of the back lot, with as cold as it is, I was tempted to park closer to the doors.
It's Asheville, where the people kind of have a random vibe anyway. And I did notice that there seem to be many people from the courthouse who park in the Ren lot, so I'm wondering if they make money from that. Keeping people out of the lot would make sense if they make money from other people parking there.
While I did park towards the back of the back lot, with as cold as it is, I was tempted to park closer to the doors.
I did get the breakfast yesterday, I think I did see a line before 9 but I didn't go over til a little after 9. Not sure why as I didn't really ask and I also heard him explaining the extra $4 for the hot food to another table, but they let me get a "free" omelette (at the end of his spiel without saying anything about an upcharge the waiter said "the chef can help you at the omelette station" so I asked if that was included and he said sure...)
But as was said earlier in the thread it's the location that's going to keep this place consistently packed. Free parking right downtown is great, plus it's easy to get to off the highway and also convenient to the Biltmore area.
#26
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
I did get the breakfast yesterday, I think I did see a line before 9 but I didn't go over til a little after 9. Not sure why as I didn't really ask and I also heard him explaining the extra $4 for the hot food to another table, but they let me get a "free" omelette (at the end of his spiel without saying anything about an upcharge the waiter said "the chef can help you at the omelette station" so I asked if that was included and he said sure...)
#27
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,007
Cheers.
#28
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,469
More recently, it's been years since I've visited a Marriott concierge lounge w/o hot eggs and one breakfast meat. So, clearly, at some time the internal minimum standard changed upwards.
#29
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,690
Oh yes, I recall the oatmeal mandate by Mr. Marriott discussed here years ago. Is that part of the Continental breakfast? If not, I bet that will get Corporate's attention if anyone cares to complain. I'll just be avoiding the Asheville REN.
#30
Join Date: May 2002
Location: raleigh,nc
Posts: 217
I don't think this Renaissance is up to the same standards as others.
The Renaissance in Raleigh is stunning. Work by local artists
and inlaid stone medallion in lobby floor of state and tributes
to the Wright Brothers plane. Neat spot.
The Renaissance in Raleigh is stunning. Work by local artists
and inlaid stone medallion in lobby floor of state and tributes
to the Wright Brothers plane. Neat spot.