Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
May 21, 2016, 8:53 pm
#31
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,965
Brilliant if needed on multi day stay. But if this is truly needed (requesting at check in), Marriott is going to shoot themselves in the foot operationally as many will simple invoke the 4pm max in advance, regardless of actual need. And leave without saying goodbye leaving a lot of rooms needing cleaning at 4:01.
May 22, 2016, 2:08 pm
#33
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
May 22, 2016, 11:05 pm
#34
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,540
Residence Inn La Jolla
Yesterday, I got the notification on the app asking if I want to check-in, which I did. The app also now asks if you want to request a late check-out, which I did. The hotel is on the way to the airport, so it'll be nice to drive back to the room, change into better traveling clothes, then use the app to check-out. I also don't like leaving my carry-on in the car if I don't have to, especially if I cannot get a spot inside the covered garage at my client.
I arrived around 9pm tonight, and the FDC went through the motions. Eventually, she said, "As a Marriott Gold, you have the option for a 4pm checkout. Would you like that?" I said I requested it in the app. Done and done.
Yesterday, I got the notification on the app asking if I want to check-in, which I did. The app also now asks if you want to request a late check-out, which I did. The hotel is on the way to the airport, so it'll be nice to drive back to the room, change into better traveling clothes, then use the app to check-out. I also don't like leaving my carry-on in the car if I don't have to, especially if I cannot get a spot inside the covered garage at my client.
I arrived around 9pm tonight, and the FDC went through the motions. Eventually, she said, "As a Marriott Gold, you have the option for a 4pm checkout. Would you like that?" I said I requested it in the app. Done and done.
May 23, 2016, 9:59 am
#36
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,540
May 23, 2016, 12:06 pm
#38
Join Date: Dec 2008
Location: Northern VA
Programs: DL Diamond, Marriott Titanium, National Car Exec Elite
Posts: 286
Received at the Renaissance Dubai Downtown on April 18. I asked on the morning of my departure if I could have a late checkout. The agent went into the back office, then came out and said she would schedule me for 4 pm. A few days later I heard about the 4pm policy, so she probably went to confirm it with her supervisor.
May 23, 2016, 3:00 pm
#39
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
Checked in at the Fairfield Inn near the Perimeter Mall in Atlanta on May 17th, checked out the 19th. Was not asked about late check out and didn't ask (I checked out early on the 19th).
May 23, 2016, 3:33 pm
#40
Join Date: Jan 2005
Posts: 610
Received at the Renaissance Dubai Downtown on April 18. I asked on the morning of my departure if I could have a late checkout. The agent went into the back office, then came out and said she would schedule me for 4 pm. A few days later I heard about the 4pm policy, so she probably went to confirm it with her supervisor.
May 23, 2016, 7:54 pm
#43
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
You shouldn't have to call for confirmation on the day of departure. It's guaranteed, versus having to call the front desk on your last morning and beg, hoping it will work out but being unable to make plans until then.
May 23, 2016, 9:13 pm
#45
Join Date: Jan 2015
Location: Florida
Posts: 686
Uh, aren't resorts excluded from the policy? Nothing in my post suggested that I had to beg for a late checkout. They told me to call, which I did and they magically granted me a late checkout.