W Las Vegas, NV (co-located with the SLS Tribute Las Vegas) [Master Thread]
Dec 6, 2016, 8:47 pm
#46
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Just stayed at the Westin. It's not bad, but it is under renovation and none of the suites are available. The breakfast buffet is ok (don't expect a buffet experience equivalent to one of the large hotels!) The casino is very sad (I don't gamble, but I think I saw maybe 3 people max actually gambling there). The location isn't too bad - easy to walk to most places and parking is very convenient.
Refurbed rooms are decent - standard, modern Westin rooms. Bathrooms are ok - would have been nice if they had put in the rainfall shower heads/hand held shower combos.
Refurbed rooms are decent - standard, modern Westin rooms. Bathrooms are ok - would have been nice if they had put in the rainfall shower heads/hand held shower combos.
Dec 7, 2016, 1:29 am
#47
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,231
No options in Vegas are truly amazing. But be warned...while MO may generally be better, it isn't always great, either. Our MO stay not 1.5 yrs ago was a disaster such that they had to refund one of our two nights and comp several F&B incidents. Air con issues in Vegas? Really. Terrible service from a MO? Really. Waiting 2.5 hrs for room to be ready...after check in at 3 pm? Really. We can't return there, either.
Sad experience at the MO. Sad experience at the Cosmopolitan. Average experiences at the Westin (pre-reno).
Vegas itself is part of the problem.
Sad experience at the MO. Sad experience at the Cosmopolitan. Average experiences at the Westin (pre-reno).
Vegas itself is part of the problem.
mine was perfect with no issues, though not in the same league of Asia's MOs.
Still my pick anyway, price is quite reasonable for my dates and MUCH BETTER location than any other SPG options.
Last edited by 3rdworldresident; Dec 7, 2016 at 1:36 am
Dec 7, 2016, 10:45 am
#48
Join Date: Dec 2007
Location: Canada
Posts: 1,511
...and the worst thing about this Westin is the silly $30.00 resort fee! I actually really like this Westin but think I might stay elsewhere going forward due to my last poor customer service experience. We will see?
Dec 7, 2016, 10:47 am
#49
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Dec 8, 2016, 2:09 am
#50
Join Date: Jan 1999
Location: Too many
Programs: Lots
Posts: 5,761
Another upgrade datapoint... Checked in yesterday as a plat for a mid-week stay, property nearly empty, every room category for sale including all suites. Upgraded from Wonderful (cheapest) to Spectacular (second lowest room category). Didn't push it, but simply won't be staying here again. SLS platinum treatment far superior.
Dec 9, 2016, 1:24 am
#51
Join Date: Jun 2011
Programs: SPG Platinum, Hyatt Diamond
Posts: 1,134
As a data point, my stay still hasn't posted nor is it showing up in My Stays. If I search for it by confirmation, my name and SPG number on the reservation. I will submit it as a missing stay tomorrow.
Dec 13, 2016, 3:16 am
#52
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Wow aren't you guys overreacting? ALL hotels have troubles on opening day, opening week and opening month. Even Four Seasons hotels have significant issues at opening. Plus this is Vegas! I don't know of any upscale chain hotel in Vegas that is a good representation of the chain.
These days I alternate between Caesars' properties (for the comp'd rooms) and crappier SPG properties (I need the night credits). I wish I could stay at the Cosmopolitan (maybe someday when Marriott stays qualify for SPG credit) or the MO.
Last edited by helvetic; Dec 13, 2016 at 3:23 am
Dec 13, 2016, 2:13 pm
#53
Join Date: Jun 2011
Programs: SPG Platinum, Hyatt Diamond
Posts: 1,134
Another upgrade datapoint... Checked in yesterday as a plat for a mid-week stay, property nearly empty, every room category for sale including all suites. Upgraded from Wonderful (cheapest) to Spectacular (second lowest room category). Didn't push it, but simply won't be staying here again. SLS platinum treatment far superior.
As an update, for some reason, my rate was not showing as an eligible rate even though it was a standard rate available online. This was corrected by CS and the stay posted to my account.
Dec 13, 2016, 2:16 pm
#54
Join Date: Jun 2011
Programs: SPG Platinum, Hyatt Diamond
Posts: 1,134
Also, I added this to the resort fee alternate/replacement amenity for elite members thread, but I'll add it in here as well. Like the SLS, the W offers two drink tickets to elite guests as an alternate/replacement amenity for the $32 resort fee, which includes benefits already received by elite guests. If this bonus amenity is not offered to you, politely ask for it. If you have already left the property, open a case via Platinum CS or directly with the property and you will likely receive some form of compensation (full refund of the resort fee, points, etc.).
Excusing the opening day flaws, this is a nice property. It is a bit away from the Strip and offers similar rates to much larger properties on the Strip. As this was once three towers now split to two separate sister brands that operate independent of one another, Platinum upgrades to suites will likely be rare, especially considering it is also a casino property. There are positives to the hotel and the casino, so it should not be completely dismissed when comparing to the big casino properties on the Strip.
Excusing the opening day flaws, this is a nice property. It is a bit away from the Strip and offers similar rates to much larger properties on the Strip. As this was once three towers now split to two separate sister brands that operate independent of one another, Platinum upgrades to suites will likely be rare, especially considering it is also a casino property. There are positives to the hotel and the casino, so it should not be completely dismissed when comparing to the big casino properties on the Strip.
Last edited by jibi; Dec 15, 2016 at 11:34 pm
Dec 15, 2016, 2:53 pm
#55
Join Date: Jan 2012
Location: San Juan, PR
Programs: MR AMB/LT, AA EP, TK EP, DL D, B6 M4, F9 100K, IHG AMB/D, HH D, CZR D, FndCd, Sixt D, NTL E, Hz PC
Posts: 428
My 12/1 - 12/2 stay still doesn't show up; I just reported it as missing. (I'm at ~98 and spending the next 2 weeks in Europe in starwoods, so it's not a huge problem, but I'd at least like my points).
I got email after reporting the no-drink-tickets thing from the director of operations; he offered a 2k point goodwill credit or a better stay next time. I took the 2k points and they got credited immediately.
I got email after reporting the no-drink-tickets thing from the director of operations; he offered a 2k point goodwill credit or a better stay next time. I took the 2k points and they got credited immediately.
Dec 15, 2016, 11:27 pm
#56
Join Date: Jun 2011
Programs: SPG Platinum, Hyatt Diamond
Posts: 1,134
My 12/1 - 12/2 stay still doesn't show up; I just reported it as missing. (I'm at ~98 and spending the next 2 weeks in Europe in starwoods, so it's not a huge problem, but I'd at least like my points).
I got email after reporting the no-drink-tickets thing from the director of operations; he offered a 2k point goodwill credit or a better stay next time. I took the 2k points and they got credited immediately.
I got email after reporting the no-drink-tickets thing from the director of operations; he offered a 2k point goodwill credit or a better stay next time. I took the 2k points and they got credited immediately.
Dec 17, 2016, 8:01 am
#58
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,039
Mar 11, 2017, 2:11 pm
#60
Join Date: Mar 2016
Location: CW
Programs: Marriott titanium, KL/AF FB Ulti
Posts: 644
Does anyone have a more recent experience in this hotel? I'm currently considering staying there end of April.
Besides, their website indicates that the pool will be opening 'in spring'. I wasn't able to find pictures of it. Does anyone know when the pool will be available?
Besides, their website indicates that the pool will be opening 'in spring'. I wasn't able to find pictures of it. Does anyone know when the pool will be available?
