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W Las Vegas, NV (co-located with the SLS Tribute Las Vegas) [Master Thread]

W Las Vegas, NV (co-located with the SLS Tribute Las Vegas) [Master Thread]

Old Dec 6, 16, 9:47 pm
  #46  
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Originally Posted by jimrpa View Post
Just stayed at the Westin. It's not bad, but it is under renovation and none of the suites are available. The breakfast buffet is ok (don't expect a buffet experience equivalent to one of the large hotels!) The casino is very sad (I don't gamble, but I think I saw maybe 3 people max actually gambling there). The location isn't too bad - easy to walk to most places and parking is very convenient.

Refurbed rooms are decent - standard, modern Westin rooms. Bathrooms are ok - would have been nice if they had put in the rainfall shower heads/hand held shower combos.
They're eliminating the casino as part of the renovation--or so I heard somewhere. Best thing about the Westin is its fantastic location in the midst of the Strip just below Caesars.
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Old Dec 7, 16, 2:29 am
  #47  
 
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Originally Posted by bhrubin View Post
No options in Vegas are truly amazing. But be warned...while MO may generally be better, it isn't always great, either. Our MO stay not 1.5 yrs ago was a disaster such that they had to refund one of our two nights and comp several F&B incidents. Air con issues in Vegas? Really. Terrible service from a MO? Really. Waiting 2.5 hrs for room to be ready...after check in at 3 pm? Really. We can't return there, either.

Sad experience at the MO. Sad experience at the Cosmopolitan. Average experiences at the Westin (pre-reno).

Vegas itself is part of the problem.
sorry for you bad experience there.

mine was perfect with no issues, though not in the same league of Asia's MOs.

Still my pick anyway, price is quite reasonable for my dates and MUCH BETTER location than any other SPG options.

Last edited by 3rdworldresident; Dec 7, 16 at 2:36 am
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Old Dec 7, 16, 11:45 am
  #48  
 
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Originally Posted by bhrubin View Post
They're eliminating the casino as part of the renovation--or so I heard somewhere. Best thing about the Westin is its fantastic location in the midst of the Strip just below Caesars.
...and the worst thing about this Westin is the silly $30.00 resort fee! I actually really like this Westin but think I might stay elsewhere going forward due to my last poor customer service experience. We will see?
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Old Dec 7, 16, 11:47 am
  #49  
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Originally Posted by bhrubin View Post
No options in Vegas are truly amazing.
Well there is the Mansion. I don't know how it is nowadays, but a number of years ago when I was there it was truly amazing.
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Old Dec 8, 16, 3:09 am
  #50  
 
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Another upgrade datapoint... Checked in yesterday as a plat for a mid-week stay, property nearly empty, every room category for sale including all suites. Upgraded from Wonderful (cheapest) to Spectacular (second lowest room category). Didn't push it, but simply won't be staying here again. SLS platinum treatment far superior.
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Old Dec 9, 16, 2:24 am
  #51  
 
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As a data point, my stay still hasn't posted nor is it showing up in My Stays. If I search for it by confirmation, my name and SPG number on the reservation. I will submit it as a missing stay tomorrow.
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Old Dec 13, 16, 4:16 am
  #52  
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Originally Posted by stimpy View Post
Wow aren't you guys overreacting? ALL hotels have troubles on opening day, opening week and opening month. Even Four Seasons hotels have significant issues at opening. Plus this is Vegas! I don't know of any upscale chain hotel in Vegas that is a good representation of the chain.
The Mandarin Oriental in Vegas is excellent (by Vegas standards). It's the best property in the city by far, and I've stayed at pretty much all of them.

These days I alternate between Caesars' properties (for the comp'd rooms) and crappier SPG properties (I need the night credits). I wish I could stay at the Cosmopolitan (maybe someday when Marriott stays qualify for SPG credit) or the MO.

Last edited by helvetic; Dec 13, 16 at 4:23 am
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Old Dec 13, 16, 3:13 pm
  #53  
 
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Originally Posted by Axey View Post
Another upgrade datapoint... Checked in yesterday as a plat for a mid-week stay, property nearly empty, every room category for sale including all suites. Upgraded from Wonderful (cheapest) to Spectacular (second lowest room category). Didn't push it, but simply won't be staying here again. SLS platinum treatment far superior.
It is worth noting that the standard upgrade for the SLS was to the Lux Tower. Since this is now the W, it should be expected that Platinum treatment - at least in terms of upgrades - will likely take a nosedive. The more striking benefits of the SLS over the W are the room prices for the same shared hotel amenities.

Originally Posted by jibi View Post
As a data point, my stay still hasn't posted nor is it showing up in My Stays. If I search for it by confirmation, my name and SPG number on the reservation. I will submit it as a missing stay tomorrow.
As an update, for some reason, my rate was not showing as an eligible rate even though it was a standard rate available online. This was corrected by CS and the stay posted to my account.
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Old Dec 13, 16, 3:16 pm
  #54  
 
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Also, I added this to the resort fee alternate/replacement amenity for elite members thread, but I'll add it in here as well. Like the SLS, the W offers two drink tickets to elite guests as an alternate/replacement amenity for the $32 resort fee, which includes benefits already received by elite guests. If this bonus amenity is not offered to you, politely ask for it. If you have already left the property, open a case via Platinum CS or directly with the property and you will likely receive some form of compensation (full refund of the resort fee, points, etc.).

Excusing the opening day flaws, this is a nice property. It is a bit away from the Strip and offers similar rates to much larger properties on the Strip. As this was once three towers now split to two separate sister brands that operate independent of one another, Platinum upgrades to suites will likely be rare, especially considering it is also a casino property. There are positives to the hotel and the casino, so it should not be completely dismissed when comparing to the big casino properties on the Strip.

Last edited by jibi; Dec 16, 16 at 12:34 am
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Old Dec 15, 16, 3:53 pm
  #55  
 
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My 12/1 - 12/2 stay still doesn't show up; I just reported it as missing. (I'm at ~98 and spending the next 2 weeks in Europe in starwoods, so it's not a huge problem, but I'd at least like my points).

I got email after reporting the no-drink-tickets thing from the director of operations; he offered a 2k point goodwill credit or a better stay next time. I took the 2k points and they got credited immediately.
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Old Dec 16, 16, 12:27 am
  #56  
 
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Originally Posted by rdlmitedu View Post
My 12/1 - 12/2 stay still doesn't show up; I just reported it as missing. (I'm at ~98 and spending the next 2 weeks in Europe in starwoods, so it's not a huge problem, but I'd at least like my points).

I got email after reporting the no-drink-tickets thing from the director of operations; he offered a 2k point goodwill credit or a better stay next time. I took the 2k points and they got credited immediately.
If you want to call the SPG PLT CS line, they should be able to fix the missing stay issue immediately (see my post two above). Yours is likely showing as an ineligible rate (same as mine). My missing stay report went to normal CS and they were "unable to find my stay" and asked for more information. A tad puzzling considering I could find it with my last name and confirmation number, both of which were provided to them in the report.
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Old Dec 16, 16, 12:33 am
  #57  
 
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Also to note, the property considers their current status to be a "soft opening" with the firm opening date in February.
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Old Dec 17, 16, 9:01 am
  #58  
 
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Originally Posted by jibi View Post
Also to note, the property considers their current status to be a "soft opening" with the firm opening date in February.
That's code for the ability to provide a poor experience without having to apologize, right?

Regards
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Old Jan 31, 17, 12:26 pm
  #59  
 
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Until we start to get some better reports of stays, I'm going to stick with the Westin. I'm staying over on a Sunday in March, where the W is 2x the cost...doesn't seem worth it.
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Old Mar 11, 17, 3:11 pm
  #60  
 
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Does anyone have a more recent experience in this hotel? I'm currently considering staying there end of April.

Besides, their website indicates that the pool will be opening 'in spring'. I wasn't able to find pictures of it. Does anyone know when the pool will be available?
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