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W Las Vegas, NV (co-located with the SLS Tribute Las Vegas) [Master Thread]

W Las Vegas, NV (co-located with the SLS Tribute Las Vegas) [Master Thread]

Old Dec 1, 16, 11:24 pm
  #31  
 
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Also confirmed with a person in the front desk area that the resort fee gets you nothing which isn't included in what you'd normally get as a plt, except parking, and access to the sundeck of the pool. I pointed out SLS gives out 2 drink coupons, but W doesn't, and I'm negative enough on the property that theres no point in arguing.

(Also, for extra fun, I just tried to get food. Due to a combination of NFR in town and some exceedingly slow moving bachelorette parties, I failed, and just broke out emergency bourbon. Oh well. I would have expected this, maybe, on a Friday or Saturday, but they staffed like midweek but have customers like weekend now. This is an SLS problem not a W problem though; the W is still the employee party in the lobby.)
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Old Dec 2, 16, 2:19 am
  #32  
 
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And finally: a member of staff repeatedly banging on my neighbor's door at 0000 and 0015 saying "welcome ambassador".

I'm just going to call amex in the morning and deal with this. This is the worst hotel I've stayed in in years; never again.
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Old Dec 2, 16, 6:46 am
  #33  
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Wow aren't you guys overreacting? ALL hotels have troubles on opening day, opening week and opening month. Even Four Seasons hotels have significant issues at opening. Plus this is Vegas! I don't know of any upscale chain hotel in Vegas that is a good representation of the chain.

I recall when the W in Westwood opened long ago. It was very chaotic, overly trendy and people complained. Later it became and still is one of the best W's in the world for Platinum recognition. So give this hotel some time to get their act together.
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Old Dec 2, 16, 9:05 am
  #34  
 
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Originally Posted by stimpy View Post
Wow aren't you guys overreacting? ALL hotels have troubles on opening day, opening week and opening month. Even Four Seasons hotels have significant issues at opening. Plus this is Vegas! I don't know of any upscale chain hotel in Vegas that is a good representation of the chain.

I recall when the W in Westwood opened long ago. It was very chaotic, overly trendy and people complained. Later it became and still is one of the best W's in the world for Platinum recognition. So give this hotel some time to get their act together.
You make a good point "This is Vegas" so expectations should be adjusted down but they have been SPG for a year and just converted one tower to a W. How about they forget about the lame party and spend more effort on training the staff? With the competition in Vegas I think the tough reviews is doing the property a favor in encouraging them to get their act together. It's supposed to be a Starwood/Marriott branded W not one of the Wyndham Rewards budget brands.
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Old Dec 3, 16, 7:53 am
  #35  
 
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Originally Posted by stimpy View Post
Wow aren't you guys overreacting? ALL hotels have troubles on opening day, opening week and opening month. Even Four Seasons hotels have significant issues at opening. Plus this is Vegas! I don't know of any upscale chain hotel in Vegas that is a good representation of the chain.

I recall when the W in Westwood opened long ago. It was very chaotic, overly trendy and people complained. Later it became and still is one of the best W's in the world for Platinum recognition. So give this hotel some time to get their act together.
FS and MO LV are both decent representations of each brand (I haven't stayed in either overnight, but a bunch of my friends have, and I've been to events at each).

The IC partnership with Venetian is much more like the CET+SPG thing, but isn't bad. Also a good property.

My issue is that this was a very minor change (converting a tower at an existing SPG property into another W flag), that SLS was already not great (although better), and most of the problems with the new W were either fundamental and unfixable (location, being in an old building) or not tied to opening night particularly (staff). If it were something like "oh, the wifi isn't operational yet" or "X is delayed in opening", I could accept that is likely to change soon, and would be more forgiving. When you've known for months that you're opening on a given date but don't bother to train your staff, that's more a sign that the property's GM just doesn't care, and that isn't going to change for at least a year or two.
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Old Dec 3, 16, 8:07 am
  #36  
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Originally Posted by rdlmitedu View Post
FS and MO LV are both decent representations of each brand (I haven't stayed in either overnight, but a bunch of my friends have, and I've been to events at each).
Those are two of the best hotels in Vegas, but sorry they are not great representatives of their chain. Try the MO BKK or HKG and the difference is night and day. The FS too is relatively poor compared to the better FS hotels out there. This is generally agreed upon here in our Luxury forum too.

The IC partnership with Venetian is much more like the CET+SPG thing, but isn't bad. Also a good property.
Those hotels are "associate" members of IHG and do not give full elite benefits. Plus those hotels did not rebrand to bring on IHG. They just added on the marketing of IHG.

My issue is that this was a very minor change (converting a tower at an existing SPG property into another W flag), that SLS was already not great (although better), and most of the problems with the new W were either fundamental and unfixable (location, being in an old building) or not tied to opening night particularly (staff). If it were something like "oh, the wifi isn't operational yet" or "X is delayed in opening", I could accept that is likely to change soon, and would be more forgiving. When you've known for months that you're opening on a given date but don't bother to train your staff, that's more a sign that the property's GM just doesn't care, and that isn't going to change for at least a year or two.
Again, every hotel opening has these problems. You don't realize how much goes into staff training and the reality is that the hotel does not want to hire the staff months in advance to train them. I stayed at the re-opening of the FS London and even that great hotel had significant staff training issues and countless faults. But now that hotel has the problems fixed and the staff fully trained up. These things take time.
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Old Dec 3, 16, 11:51 am
  #37  
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Originally Posted by rdlmitedu View Post
When you've known for months that you're opening on a given date but don't bother to train your staff, that's more a sign that the property's GM just doesn't care, and that isn't going to change for at least a year or two.
IMO, having been in management in both the lodging and food service industries, staying at a hotel or eating at a restaurant during a property's opening week is asking for disappointment. It is not a well-oiled machine at that point.
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Old Dec 3, 16, 2:09 pm
  #38  
 
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Originally Posted by rdlmitedu View Post
$32/night resort fee which includes nothing, and no breakfast option. SLS at least gave out two drink coupons.
The website says the resort fee includes Internet access. Per SPG, they are required to give an alternative amenity. I would open a customer service file on them to bring them into compliance.
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Old Dec 3, 16, 2:10 pm
  #39  
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I booked the Westin instead for an upcoming stay. I'll maybe try the W in 2018.
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Old Dec 3, 16, 4:45 pm
  #40  
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Originally Posted by stimpy View Post
Wow aren't you guys overreacting? ALL hotels have troubles on opening day, opening week and opening month. Even Four Seasons hotels have significant issues at opening. Plus this is Vegas! I don't know of any upscale chain hotel in Vegas that is a good representation of the chain.

I recall when the W in Westwood opened long ago. It was very chaotic, overly trendy and people complained. Later it became and still is one of the best W's in the world for Platinum recognition. So give this hotel some time to get their act together.
^^^

I couldn't agree more.

First, Dec. 1 was opening day as a W. Anyone expecting top drawer W service and experience in even the first few months is unwise.

Second, it's Vegas. Even the FS and MO here are completely underwhelming for their brands, so no one should expect a top drawer W here, either.

Third, being surprised by partying and loud noise at this W is hilarious. It's a W, where scene and parties are part of the culture, and it's Vegas...where scene and parties go wildly overboard.

Finally, the W and SLS here are going to need to get it together eventually if they want to attract SPG loyalty stays here despite being on the wrong end of the Strip. But you gotta give them time.
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Old Dec 3, 16, 6:52 pm
  #41  
 
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All SPG options in LV are sucks, IMO.

Going back to MO LV in next May is only my preference.

Last edited by 3rdworldresident; Dec 3, 16 at 7:00 pm
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Old Dec 6, 16, 6:38 pm
  #42  
 
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Originally Posted by 3rdworldresident View Post
All SPG options in LV are sucks, IMO.

Going back to MO LV in next May is only my preference.
Another option is the Cosmopolitan given it is part of the Marriott family now. I think that will be my LV pick moving forward.
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Old Dec 6, 16, 8:00 pm
  #43  
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Originally Posted by omegadeal View Post
Another option is the Cosmopolitan given it is part of the Marriott family now. I think that will be my LV pick moving forward.
It is an option...but be warned that it has some of the same party social craziness issues that too often plague W hotels. And the Cosmopolitan has windows allowing noise issues to be a consistent problem. We found noise to be a major issue, as well as disappointing blackout, water, and air con problems galore. OTOH, the staff there couldn't have been nicer and more interested in trying to help. But when the hard product fails, it's difficult for service to remedy the problems.

We'd never return to the Cosmopolitan despite its vaunted reputation. Those hard product issues aren't going away any time soon.
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Old Dec 6, 16, 8:05 pm
  #44  
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Originally Posted by 3rdworldresident View Post
All SPG options in LV are sucks, IMO.

Going back to MO LV in next May is only my preference.
No options in Vegas are truly amazing. But be warned...while MO may generally be better, it isn't always great, either. Our MO stay not 1.5 yrs ago was a disaster such that they had to refund one of our two nights and comp several F&B incidents. Air con issues in Vegas? Really. Terrible service from a MO? Really. Waiting 2.5 hrs for room to be ready...after check in at 3 pm? Really. We can't return there, either.

Sad experience at the MO. Sad experience at the Cosmopolitan. Average experiences at the Westin (pre-reno).

Vegas itself is part of the problem.
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Old Dec 6, 16, 9:37 pm
  #45  
 
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Just stayed at the Westin. It's not bad, but it is under renovation and none of the suites are available. The breakfast buffet is ok (don't expect a buffet experience equivalent to one of the large hotels!) The casino is very sad (I don't gamble, but I think I saw maybe 3 people max actually gambling there). The location isn't too bad - easy to walk to most places and parking is very convenient.

Refurbed rooms are decent - standard, modern Westin rooms. Bathrooms are ok - would have been nice if they had put in the rainfall shower heads/hand held shower combos.
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