Mar 19, 2016, 3:30 pm
Last edit by: gengar
As per https://www.starwoodhotels.com/tribu...language=en_US :
SLS Las Vegas joined SPG in December 2015, having previously being a Hilton Curio (see this thread in the FT Hilton forum.)
Pre-opening discussion is here.
Opening promotion : Celebrate SLS Las Vegas. Register & pick your card to reveal your offer.
The 289-room LUX Tower, one of the three towers onsite, will undergo a conversion and renovation and reopen as W Las Vegas in September 2016. The W will have its own dedicated entrance, lobby, meeting space, pool and facilities and will be managed by Starwood while the remainder of the SLS will remain under its current management. Discussion here.
Shuttle from the LAS Airport stops at 8PM, and is not free for guests to take as of April 1st, 2016. Call property for updates and more info as they don't have it posted on their website.
The SLS Las Vegas, a Tribute Portfolio Resort will be leaving Marriott on August 17, 2018. Reservations for dates on or after August 17, 2018, will not be eligible for Starwood Preferred Guest membership benefits, award redemption or accrual.
SLS Las Vegas joined SPG in December 2015, having previously being a Hilton Curio (see this thread in the FT Hilton forum.)
Pre-opening discussion is here.
Opening promotion : Celebrate SLS Las Vegas. Register & pick your card to reveal your offer.
The 289-room LUX Tower, one of the three towers onsite, will undergo a conversion and renovation and reopen as W Las Vegas in September 2016. The W will have its own dedicated entrance, lobby, meeting space, pool and facilities and will be managed by Starwood while the remainder of the SLS will remain under its current management. Discussion here.
Shuttle from the LAS Airport stops at 8PM, and is not free for guests to take as of April 1st, 2016. Call property for updates and more info as they don't have it posted on their website.
SLS Las Vegas NV, LEAVING SPG/Marriott Aug 17, 2018 [Master Thread]
Apr 9, 2016, 4:16 pm
#151
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
On points stays, interestingly, the resort fee doesn't seem to be reflected. Has this now been removed on points stays or just website issues?
Also, SLS website says, in re shuttle: Airport Shuttle for a Nominal Fee
Also, SLS website says, in re shuttle: Airport Shuttle for a Nominal Fee
Apr 9, 2016, 7:05 pm
#152
Join Date: Jan 2005
Location: Toronto, NYC, somewhere on planet Earth
Programs: UA 1K, AA ExPlat, Hyatt Diamond, SPG Plat, Marriott Gold
Posts: 8,289
Disappointed to hear that the shuttle is no longer included in the resort fee as I was going to stay here at the end on the month. On another note, the resort fee remains the same (of course!) 
Apr 10, 2016, 12:12 am
#153
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
Yes they have changed the shuttle info now but abit late for some!
Apr 11, 2016, 12:49 pm
#154
Join Date: Jan 2012
Location: NYC
Programs: Delta DM, SPG Plat 100 (LT Gold), IHG Spire, Hyatt Diamond, HH Gold, National EE, Hertz Prez Circle
Posts: 473
I suppose I'll add some thoughts to this post as I've now stayed 3 times at this property this year.
So far, I've been upgraded every time without asking to a suite in the LUX tower, given my breakfast voucher, and then my 2 drink vouchers as a platinum alternative ammenity to make up for the resort fee. Check-in has always been prompt and courteous.
Service has been great. Had an issue on the first stay of there being no record of my BRG rate, but that was fixed fairly promptly.
Overall, the property itself is great, and will get even better once the W is finished. The beds in the LUX tower were great, great toiletry amenities and already stocked items like toothbrush, shaving kit, etc.
I get that people aren't too keen on the location, but with the monorail station right there, you can get to most places with a quick ride and a quick walk. Better than most "off-strip" properties.
So far, I've been upgraded every time without asking to a suite in the LUX tower, given my breakfast voucher, and then my 2 drink vouchers as a platinum alternative ammenity to make up for the resort fee. Check-in has always been prompt and courteous.
Service has been great. Had an issue on the first stay of there being no record of my BRG rate, but that was fixed fairly promptly.
Overall, the property itself is great, and will get even better once the W is finished. The beds in the LUX tower were great, great toiletry amenities and already stocked items like toothbrush, shaving kit, etc.
I get that people aren't too keen on the location, but with the monorail station right there, you can get to most places with a quick ride and a quick walk. Better than most "off-strip" properties.
A week prior to my arrival, I received an email from the SLS' VIP desk, asking for my check-in time and if I had any particular special requests. Notwithstanding my follow up 24 hours prior to arrival requesting a slightly earlier arrival time (had booked a Your24 with 7PM check-in and 7PM check-out), they still honored the 7PM check-out while having my room ready at 3PM.
Upon arrival I was escorted to the curtained-off VIP arrival area and processed there, and upgraded from a World Tower King to a gorgeous Lux Tower suite that was easily 1k sq feet, and which had a dining table large enough for me to hold a meeting with up to 6 people in attendance.
I didn't use the shuttle, but the complimentary valet parking was prompt and courteous.
I will have to agree with other posters' points about the Front Desk staff. When I had to interact with them (as opposed to the VIP desk) there were a few frustrating misunderstandings until I got to a manager. Also, if anyone is there to game, the CODE staff really don't have any clue about Starwood - having told me that they got "an hour or two of training a few months ago" about the SLS LV now being part of Starwood. For gaming, you're probably better off leveraging your SPG status at Caesar's anyway, or better yet getting MLife Platinum if you're a Hyatt Diamond and hitting an MGM property.
All told though, with the rates and the VIP treatment the SLS provided me, I'm looking for an excuse to be back there soon.
Apr 11, 2016, 3:22 pm
#155
Join Date: Oct 2015
Location: San Francisco, CA
Programs: UA Plat, Marriott Platinum, SPG Platinum
Posts: 48
Hi All,
Staying here at the SLS LV now and can confirm there is no shuttle. Front Desk says it was discontinued on April 1st because no one was using it. I highly doubt that.
Not sure if I'll be charged a resort fee either.
Staying here at the SLS LV now and can confirm there is no shuttle. Front Desk says it was discontinued on April 1st because no one was using it. I highly doubt that.
Not sure if I'll be charged a resort fee either.
Apr 11, 2016, 3:25 pm
#156
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Apr 11, 2016, 5:43 pm
#157
Join Date: Mar 2013
Location: Tennessee
Programs: Bonvoy Titanium Elite, Bonvoy Lifetime Platinum, Southwest AL CP, Hyatt Globalist
Posts: 223
I stayed here Thursday-Monday last week, and had a mostly pleasant experience. Check-in is great for SPG elites, and they were professional and courteous. I was upgraded to a World Tower King suite before arrival. Large room with a lot of "funky" to it. No closet, kinda hidden racks and shelves. Mostly white in color everywhere- headboard, bed, walls, sofa, chairs, stools. I'm really a Westin, St. Regis, Luxury Collection patron, so maybe I'm sheltered. I prefer Martha Stewart to Andy Warhol. It also took me a while to turn off the oversized mirror next to the bed. But I'm also hooked on SPG points and it was a 3x points rate. Also received points for Take Two, Wild Card, Uber, and check-in. Ended up with close to 10k pts.
The monorail was a big plus for me, as my destination was the convention center for 3 days. Convenient and friendly transportation was $25 for 3 day (unlimited access) pass. Uber to/ from airport ~$22 each way. Ate breakfast 3 mornings at Northside Cafe, and it was very good.
Lastly, the crowd was markedly younger than most all of my SPG stays- think spring break for adults. Not rowdy or crude, just young and looking to party.
The monorail was a big plus for me, as my destination was the convention center for 3 days. Convenient and friendly transportation was $25 for 3 day (unlimited access) pass. Uber to/ from airport ~$22 each way. Ate breakfast 3 mornings at Northside Cafe, and it was very good.
Lastly, the crowd was markedly younger than most all of my SPG stays- think spring break for adults. Not rowdy or crude, just young and looking to party.
Last edited by pageboy; Apr 13, 2016 at 6:49 am
Apr 12, 2016, 9:17 am
#158
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
However, it only runs during certain hours (last airport pickup is 8pm), and does require a fee. My recommendation - do NOT stay here right now if you want to relax or sleep in! Right below my window in the Lux tower (20x03 corner room) is construction work, where they've been drilling every day since 7am.
I'm here on a conference and not hungover, but I can only imagine how annoying that sound would be to someone with a splitting headache - and there is no way I could sleep past 7am.
Apr 13, 2016, 1:55 am
#159
Join Date: Oct 2015
Location: San Francisco, CA
Programs: UA Plat, Marriott Platinum, SPG Platinum
Posts: 48
Staying right now in the Lux tower, and the front desk told me it's still running However, it only runs during certain hours (last airport pickup is 8pm), and does require a fee.
My recommendation - do NOT stay here right now if you want to relax or sleep in! Right below my window in the Lux tower (20x03 corner room) is construction work, where they've been drilling every day since 7am.
I'm here on a conference and not hungover, but I can only imagine how annoying that sound would be to someone with a splitting headache - and there is no way I could sleep past 7am.
However, it only runs during certain hours (last airport pickup is 8pm), and does require a fee. My recommendation - do NOT stay here right now if you want to relax or sleep in! Right below my window in the Lux tower (20x03 corner room) is construction work, where they've been drilling every day since 7am.
I'm here on a conference and not hungover, but I can only imagine how annoying that sound would be to someone with a splitting headache - and there is no way I could sleep past 7am.
Apr 13, 2016, 8:16 pm
#161
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I'm here now. I emailed the VIP Concierge Representative from the airport and this is what she replied:
.
At check in (VIP desk) I was told there was still a shuttle.
Doesn't matter. I booked a round trip shuttle service at the airport for $14.50.
Upgraded to large suite in Lux Tower.
Couldn't log in to hotel wifi with my laptop ad waited 3 hours for IT help. Called down 4 times. Not cool.
My apologies, there is no longer a free shuttle. You pay use super shuttle for $11 or taxi to get to our hotel
At check in (VIP desk) I was told there was still a shuttle.
Doesn't matter. I booked a round trip shuttle service at the airport for $14.50.
Upgraded to large suite in Lux Tower.
Couldn't log in to hotel wifi with my laptop ad waited 3 hours for IT help. Called down 4 times. Not cool.
Apr 15, 2016, 9:50 am
#162
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
i can confirm the shuttle is still running for $7 each way but i did not end up using it....
upgraded to a huge suite in the lux tower....shame i was only there for one day, most of which was spent out of the room....
upgraded to a huge suite in the lux tower....shame i was only there for one day, most of which was spent out of the room....
Apr 17, 2016, 3:15 am
#163
Join Date: Jul 2015
Programs: SPG Gold
Posts: 38
I have an upcoming BRG stay for next week at this property.
So far my SPG number is still saved in the reservation. It was odd that I already found out that my BRG was approved, because of a re confirmation email from the property where the BRG rate was indicated, even before I got the approval email from BRG desk.
I booked the 3x SPG/20% off rate, since this was the cheapest and seemed to have the same cancellation terms as the best flex. Although I have noticed in my initial confirmation email there is clearly indicated that a deposit (= rate for 1 night, stay is 1 night) is due at time of reservation. I can not remember if this showed up when actually making the reservation.
I did not know about the pick your card promotion, so I just registered. Would I still be eligible for the 1000 extra SPG points since I already made the reservation prior to my registration? Usually this works out well for SPG promo's but I am not sure about this one.
And did anybody still get the 3X SPG points for a BRG reservation when the original reservation was for that specific rate?
Re the shuttle: I am 100% sure the complimentary shuttle is still advertised on SPG. This was the reason I choose SLS over the Westin since rates were more or less the same. I do count on the complimentary shuttle.
So far my SPG number is still saved in the reservation. It was odd that I already found out that my BRG was approved, because of a re confirmation email from the property where the BRG rate was indicated, even before I got the approval email from BRG desk.
I booked the 3x SPG/20% off rate, since this was the cheapest and seemed to have the same cancellation terms as the best flex. Although I have noticed in my initial confirmation email there is clearly indicated that a deposit (= rate for 1 night, stay is 1 night) is due at time of reservation. I can not remember if this showed up when actually making the reservation.
I did not know about the pick your card promotion, so I just registered. Would I still be eligible for the 1000 extra SPG points since I already made the reservation prior to my registration? Usually this works out well for SPG promo's but I am not sure about this one.
And did anybody still get the 3X SPG points for a BRG reservation when the original reservation was for that specific rate?
Re the shuttle: I am 100% sure the complimentary shuttle is still advertised on SPG. This was the reason I choose SLS over the Westin since rates were more or less the same. I do count on the complimentary shuttle
.
Apr 18, 2016, 1:47 am
#164
Join Date: Oct 2015
Location: San Francisco, CA
Programs: UA Plat, Marriott Platinum, SPG Platinum
Posts: 48
Did anyone else get charged a resort fee though? It's not on my final portfolio which was odd.
Apr 18, 2016, 4:28 am
#165
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,957
I was charged full resort fees for all three rooms as well as I have had zero refunds of over charged room rate from BRG so far! I am not impressed!