Sheraton Porto, Portugal [Master Thread]
#16
Join Date: Dec 2007
Location: LUX
Programs: LH SEN, BA Silver, HH SILVER, Bonvoy PLAT, A/club PLAT, Hyatt Diamond
Posts: 838
#17
FlyerTalk Evangelist
Join Date: Feb 2006
Location: A festering pit; a pustule of a fistula set athwart the miasmic swamps of the armpit of the Gulf of Mexico - a Godforsaken wart upon a dark crevasse of the World. (IAH)
Programs: UA Lifetime Gold, BA Silver, Marriott Lifetime Plat, Hilton Gold, Accor Gold
Posts: 31,403
#18
Join Date: Jun 2007
Location: OKC
Programs: DL Silver, SPG Plat, HHonors Gold, Marriott Gold, Avis Preferred
Posts: 214
Same here back in Sept...in fact, there was only 1 other room occupied on the Club Lounge level, and we rarely saw them, so it was like having the entire place to ourselves! Which is really nice with the huge balcony off of the lounge--just chill, eat some food, and have a drink. Great property!
#20
Join Date: Apr 2007
Location: DC, JNB, LON, NYC
Programs: * A
Posts: 2,527
#21
Join Date: Jul 2000
Location: Sydney
Posts: 5,768
both times my inbound came to 18 euro and the outbound the same though the way to the airport seems to take 1.2 the time!
the taxis seem very clean and new and we had mercs a couple of times.
the checkin is slow the checkout is even slower.
so allow at least 15 mins in the middle of the day.
only 2 people working the desk.
the plat upgrade to junior suite is great.
I spoke to the front desk and you can have exec suite instead but no balcony which is nice and I like the large room. the beds are great the bathroom is very big and the bath is big.
we arrived at 9pm and the club was still open with some nibbles and some red wine and fresh juice.
the staff are very friendly.
I like the hotel but will do auto checkout next time.
also does anyone ever get their points without having to ask for them?? I did 2 stays,
a week after the stay nothing at all posted had to send in the missing stay request this is a pain to have to do that
why cant they just post stays
the taxis seem very clean and new and we had mercs a couple of times.
the checkin is slow the checkout is even slower.
so allow at least 15 mins in the middle of the day.
only 2 people working the desk.
the plat upgrade to junior suite is great.
I spoke to the front desk and you can have exec suite instead but no balcony which is nice and I like the large room. the beds are great the bathroom is very big and the bath is big.
we arrived at 9pm and the club was still open with some nibbles and some red wine and fresh juice.
the staff are very friendly.
I like the hotel but will do auto checkout next time.
also does anyone ever get their points without having to ask for them?? I did 2 stays,
a week after the stay nothing at all posted had to send in the missing stay request this is a pain to have to do that
why cant they just post stays
Last edited by tinkybelle; Sep 22, 2011 at 9:41 pm
#22
Join Date: Jan 2005
Location: San Diego
Programs: Marriott Rewards Silver Elite, AA Lifetime Plat 4.5M, DL Medallion Lifetime Silver, DL MillionMiler
Posts: 1,263
Go down to the bar and have the chief bartender assemble for you a sampling of some of his/her best port wines. Drink slowly and savor the most delicious ports the world has to offer. Try to do this following dinner. (Only recommended for non-alcoholics).
#23
Join Date: Oct 2003
Location: Barcelona, Catalunya
Posts: 2,100
maltasr, you just made me decide that I have to go back to Porto for a few days, urgently! ^
Last edited by Koby; Mar 24, 2012 at 10:22 pm
#24
Join Date: Jul 2004
Location: Western PA
Programs: AA EXP/2MM
Posts: 441
Very disappointed in a my most recent stay here, 2-3 January 2014.
Emailed in advance via the SPG app indicating that I would be there for a special occasion and asking that they keep me in mind for a suite. To improve my chances (so I thought), I had booked a "premium" room (15 E more expensive than the basic prepaid room).
Room rate was to include a bottle of wine.
Upon arrival, was given the most basic club floor room available -- and not even on the same floor as the lounge. Needless to say, no bottle of wine in sight.
When I went back down to the front desk, was given various stories about how (a) the hotel was full, (b) upgrading me to a club room was a huge favor, (c) the bottle of wine only went with a premium room, not a club room... etc...
I did not want to embarrass my partner by making a scene, so we left.
When we returned that evening, although the SPG app still showed suites for sale along with every other class of room available, no mention at all of changing rooms -- despite the hotel clearly being deserted.
The bottle of wine that had been sent up was the worst I've tasted in Portugal.
At checkout, when asked how things were, I repeated all of the above to the clerk. He assured me that he'd have the manager contact me...
Needless to say, no contact from the manager.
Very, very poor show.
I'll be copying all of this onto the SPG.com reviews page.
Emailed in advance via the SPG app indicating that I would be there for a special occasion and asking that they keep me in mind for a suite. To improve my chances (so I thought), I had booked a "premium" room (15 E more expensive than the basic prepaid room).
Room rate was to include a bottle of wine.
Upon arrival, was given the most basic club floor room available -- and not even on the same floor as the lounge. Needless to say, no bottle of wine in sight.
When I went back down to the front desk, was given various stories about how (a) the hotel was full, (b) upgrading me to a club room was a huge favor, (c) the bottle of wine only went with a premium room, not a club room... etc...
I did not want to embarrass my partner by making a scene, so we left.
When we returned that evening, although the SPG app still showed suites for sale along with every other class of room available, no mention at all of changing rooms -- despite the hotel clearly being deserted.
The bottle of wine that had been sent up was the worst I've tasted in Portugal.
At checkout, when asked how things were, I repeated all of the above to the clerk. He assured me that he'd have the manager contact me...
Needless to say, no contact from the manager.
Very, very poor show.
I'll be copying all of this onto the SPG.com reviews page.
#25
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,957
Sorry to hear about the quality of the wine : whenever I've been fortunate to have one gifted to me at a Portuguese SPG hotel, it's been lovely.
Just curious, what other, better, category of club room were you denied ?
Club rooms are on the 10th and 11th floors. Is this really a valid reason for complaint ?
Club rooms are on the 10th and 11th floors. Is this really a valid reason for complaint ?
#26
Join Date: Jul 2004
Location: Western PA
Programs: AA EXP/2MM
Posts: 441
Aside from not receiving a suite - I would have thought a club room on the same floor as the club itself might have been appropriate (12 vs. 10).
Again, the hotel was quite clearly not full.
Are all club rooms identical? Unless my memory deceives, the one I had on a previous stay 2 yrs ago seemed larger.
I am not a wine connoisseur by any means, but that stuff was lousy -- and I enjoy Spanish/Portuguese wines.
Again, the hotel was quite clearly not full.
Are all club rooms identical? Unless my memory deceives, the one I had on a previous stay 2 yrs ago seemed larger.
I am not a wine connoisseur by any means, but that stuff was lousy -- and I enjoy Spanish/Portuguese wines.
#28
Join Date: Dec 2007
Location: LUX
Programs: LH SEN, BA Silver, HH SILVER, Bonvoy PLAT, A/club PLAT, Hyatt Diamond
Posts: 838
#29
Any more recent experiences at this hotel? Can platinum breakfast be taken in the restaurant or strictly in the lounge? Hotel is getting on in age - are the rooms holding up ok etc?
#30
Join Date: Mar 2007
Location: Europe, Asia, South America, wherever life takes me.
Programs: SPG (...)
Posts: 58
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Sheraton Porto Hotel & Spa offers design multifunctional rooms, all with natural daylight and decorated with a mix of wood, steel and glass.