Oct 31, 2016, 9:54 pm
Last edit by: SkiAdcock
Marriott Rewards® Elite Benefits Guarantee
Ultimate Reservation Guarantee:
If for some reason we’re unable to honor your reservation, we’ll pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your Marriott Rewards membership number when making a reservation. Compensation varies by hotel brand.
Brand
Guest compensation***
JW Marriott®, Autograph Collections®, EDITION®, Renaissance® Hotels, Marriott® Hotel and Resorts, Gaylord Hotels, Delta Hotels®
- $200 USD
- 90,000 points
AC Hotels, Courtyard, SpringHill Suites, Residence Inn, Fairfield Inn & Suites, TownePlace Suites, Moxy Hotels, Protea Hotels
- $100 USD
(Platinum members also receive 90,000 bonus points)
The Ritz-Carlton
Platinum Members received
- $200 USD
- 140,000 points
***Outside of the U.S. compensation will be paid in the local currency
Ultimate Reservation Guarantee:
If for some reason we’re unable to honor your reservation, we’ll pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your Marriott Rewards membership number when making a reservation. Compensation varies by hotel brand.
Brand
Guest compensation***
JW Marriott®, Autograph Collections®, EDITION®, Renaissance® Hotels, Marriott® Hotel and Resorts, Gaylord Hotels, Delta Hotels®
- $200 USD
- 90,000 points
AC Hotels, Courtyard, SpringHill Suites, Residence Inn, Fairfield Inn & Suites, TownePlace Suites, Moxy Hotels, Protea Hotels
- $100 USD
(Platinum members also receive 90,000 bonus points)
The Ritz-Carlton
Platinum Members received
- $200 USD
- 140,000 points
***Outside of the U.S. compensation will be paid in the local currency
Does Marriott have a policy regarding walking guests?
Nov 6, 2018, 7:54 pm
#91
Join Date: Aug 2010
Location: ORD | MDW
Programs: AA Plat | United Silver | Hyatt Globalist | Hilton Diamond | Marriott Titanium | IHG Ambassador
Posts: 84
Two things I can think of. First, the T&Cs state you can only earn one "Guarantee" per stay. Second, you only receive elite benefits for one room - the room you as the elite stay in. So that means you should only receive the extra elite benefits of the walk for one of the rooms.
But you should still receive the normal walk benefits for all the rooms. IOW, the hotel should still help find you 2 rooms at another, comparable hotel and pay for the first night for both rooms.
But you should still receive the normal walk benefits for all the rooms. IOW, the hotel should still help find you 2 rooms at another, comparable hotel and pay for the first night for both rooms.
Nov 6, 2018, 8:46 pm
#92
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Even if you didn't have time to enjoy it, that sounds like a good outcome from a TPS. OTOH, for you it's less convenient to be farther from Tempe (and probably the airport too).
Nov 7, 2018, 3:54 am
#93
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Actually, I think it means one of each ($100x1 and 90kx1). For a walk at a TPS the $100 is only for Silver and above elites and the 90k points is for Plat and above elites. Neither is given to non-elites if walked.
Nov 7, 2018, 5:01 am
#94
Join Date: Jan 2016
Programs: UA 1K, Marriott LTT & Ambassador, Hilton Diamond
Posts: 88
I got a phone call from the SHS Front desk informing me I was going to be walked due to some flooded rooms. They would pay for room at an Embassy Suites and give me 10k points. I told them I was due $100 and 90k. A few mins later I they called back and said they had a cancellation.
Nov 7, 2018, 6:09 am
#95
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I got a phone call from the SHS Front desk informing me I was going to be walked due to some flooded rooms. They would pay for room at an Embassy Suites and give me 10k points. I told them I was due $100 and 90k. A few mins later I they called back and said they had a cancellation.
It's funny how some hotels manage to find rooms once they're aware that someone knows the rules. Clearly some staff member found another person who could be walked more cheaply. I don't believe that these cancellations just happen at the right time.
Nov 7, 2018, 7:06 am
#96
Join Date: Aug 2010
Location: ORD | MDW
Programs: AA Plat | United Silver | Hyatt Globalist | Hilton Diamond | Marriott Titanium | IHG Ambassador
Posts: 84
Yes, you're right. I read the comp for non-elites incorrectly. They're only entitled to a free room at a new property. Chatted with Platinum desk last night and they opened a case for the 90k points as she said the hotels often need "reminding" to apply these.
Feb 8, 2019, 6:03 pm
#97
Join Date: Aug 2003
Location: msp
Programs: DL Plat, Marriott Gold, Hilton Gold
Posts: 798
I was walked this week at a Marriott in the LA area. Late flight into LAX, I'd confirmed reservation with my corporate Amex and checked in with mobile app. They handed me a letter when I walked in after midnight and told me I could get a room at the not-so-nice hotel across the street. I protested loudly and also said, no way I am walking down the road in the MIDDLE OF THE NIGHT in a city I don't know. I took the room and then ended up back at Marriott for second night of res. I've just always assumed I'd never get walked as an elite member?! by the way, the place across the street had terrible loud HVAC, a thin mattress and lumpy pillows. It was gross. But it was 1am (and I was on central time so felt later) and I didn't know what to do.
Feb 8, 2019, 6:39 pm
#98
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I was walked this week at a Marriott in the LA area. Late flight into LAX, I'd confirmed reservation with my corporate Amex and checked in with mobile app. They handed me a letter when I walked in after midnight and told me I could get a room at the not-so-nice hotel across the street. I protested loudly and also said, no way I am walking down the road in the MIDDLE OF THE NIGHT in a city I don't know. I took the room and then ended up back at Marriott for second night of res. I've just always assumed I'd never get walked as an elite member?! by the way, the place across the street had terrible loud HVAC, a thin mattress and lumpy pillows. It was gross. But it was 1am (and I was on central time so felt later) and I didn't know what to do.
Feb 8, 2019, 10:20 pm
#100
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Feb 15, 2019, 9:46 pm
#102
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Have you told them what they have to provide under the ultimate res guarantee? Their offer doesn't matter. I hate when they arm wrestle for less.