Westin Galleria Dallas [Master Thread]
Oct 13, 2008, 2:24 pm
#61
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
Please report this to customer service and specifically mention that they denied you upgrade to the club floor and suites. The two floors below the club floor sound like SPG floors to me, which is not much of Platinum upgrade 
I would love to hear what corporate has to say about this.
I would love to hear what corporate has to say about this.
Oct 13, 2008, 3:54 pm
#62
Join Date: Dec 2005
Location: Hopefully on a plane...
Posts: 6,580
It is a nice hotel with a terrific seafood restaurant (not associated with the hotel though so no SP). Not all renovations are complete, but the lounge was recently finished and reopened; It is quite nice. I stay there less frequently these days due to poor upgrade frequency for Plats, and the fact they removed the big workout balls from the workout rooms.
Oct 13, 2008, 4:09 pm
#63
Join Date: Aug 2008
Location: West Texas, Chicago, Dallas
Programs: National Executive, AAdvantage Platinum, SPG Platinum, FPC Platinum, Hyatt Diamond
Posts: 397
Do you mean The Oceanaire Seafood Room?
Oct 13, 2008, 6:05 pm
#64
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,337
Yes, please pursue this. Relocation to the floors above or below some special floor is non-compliant.
Please do not let your friendship with the GM preclude you from bumping this up.
Please do not let your friendship with the GM preclude you from bumping this up.
Oct 13, 2008, 7:14 pm
#65
Join Date: Feb 2000
Location: USA; UA-1K; Hyatt Diamond, SPG Platinum
Posts: 1,729
Oct 13, 2008, 7:18 pm
#66
Join Date: Feb 2000
Location: USA; UA-1K; Hyatt Diamond, SPG Platinum
Posts: 1,729
It appears that there are only 12 rooms on the Club floor - four in one wing and eight in the other. When I asked on my phone call if all those rooms were taken, I was told "No, there are multiple rooms available, but we don't give them as upgrades".
On a one-night stay, I didn't want to get into a peeing match with a very nice GM. However, he was not forthcoming about what the hotel would do about room upgrades and in particular suites.
I will post my CS response after the call.
Oct 13, 2008, 9:50 pm
#68
Join Date: Jan 2006
Location: New York
Programs: SPG Plat, Marriott Plat, BA Silver, Delta Silver
Posts: 86
Correct me if I'm wrong, it's been about two years since I stayed there.
Oct 13, 2008, 11:32 pm
#69
Join Date: Feb 2005
Programs: AA LTP, Bonvoy LTT,
Posts: 124
Do you mean The Oceanaire Seafood Room?
Great food, bar, and wait staff. The Orlando and San Diego locations are also very nice.The hotel's restaurant, The 2nd Floor, is pretty good too. The steak-n-eggs breakfast killer, the steak is braised boneless short rib.
Oct 13, 2008, 11:43 pm
#70
Join Date: Feb 2005
Programs: AA LTP, Bonvoy LTT,
Posts: 124
Yeah, last year I qualified for SPG Plat on Westin Galleria stays alone. Been spreading the love at other SPG hotels in the area, with better upgrade track records, this year.Thanks for the note on the balls! I just booked a workout room for next week. This is once instance where the lack of upgrades actually works in my favor. No fear of getting bumped up from the workout room. Hey, are the robes back too? I noticed the workout rooms lost the robes a while back.
Oct 14, 2008, 12:51 am
#71
Join Date: May 1998
Location: australia
Posts: 5,762
If my memory serves me right, this Westin has 2 levels of higher up rooms, SPG and Club, if I'm not mistaken. I'm basing my recollection on the floor description in the elevators and the fact that you had to use the key card to get to either one of the level. If so, they may claim that Club is a second level up and hence is not available for plat upgrades, akin to a Tower level.
Correct me if I'm wrong, it's been about two years since I stayed there.
Correct me if I'm wrong, it's been about two years since I stayed there.
Ahhh, but the Platinum Benefit is not an upgrade to the next class of room but to the best available room.they would be fulfilling their obligation by upgrading to the best available room ie a Club Room or a better than Club Room if it exists eg super deluxe whiz bang room or a non-Club Level suite if such things exist. Any other policy is against the Ts and Cs
Oct 14, 2008, 1:08 pm
#73
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Were you given access to the lounge?
Oct 14, 2008, 1:25 pm
#74
Join Date: Aug 2007
Posts: 689
Guaranteed upgrade no issue
I have recently booked this Hotel with a guaranteed upgrade by emailing the GM. He replied that I would get a response and got the following from the Director of Revenue Management:
Mr. XXXXXXX
Mr. YYYYYY asked that I get back in touch with you regarding your request.
He is happy to offer you the rate a special rate of $199 per night for your stay with a
Upgrade to a Westin Club floor room based on your SPG level.
I would be happy to confirm that for you if you like.
Please let me know.
Thank you and we look forward to your visit.
Regards,
Vici
Upgrades are too important to be left to chance.
Mr. XXXXXXX
Mr. YYYYYY asked that I get back in touch with you regarding your request.
He is happy to offer you the rate a special rate of $199 per night for your stay with a
Upgrade to a Westin Club floor room based on your SPG level.
I would be happy to confirm that for you if you like.
Please let me know.
Thank you and we look forward to your visit.
Regards,
Vici
Upgrades are too important to be left to chance.