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Westin Cape Town, South Africa [Master Thread]

Westin Cape Town, South Africa [Master Thread]

Old Mar 5, 03, 1:19 am
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Arrow Westin Cape Town, South Africa [Master Thread]

ArabellaSheraton Grand Hotel Cape Town

The hotel opens in August 2003 and is located on the Foreshore. The hotel can also be reached with the water taxi via Roggebaai Canal.

The hotel is connected with the new International Convention Center. The hotel will have 483 rooms and some sweet suites.

Arabella South Africa
Granger Bay Court B, Dock Road, Waterfront 8001
PO Box 50095, Waterfront 8002
Cape Town, South Africa
Tel: +27 21 418 3555
Fax: +27 21 419 3055
Email: [email protected]


Rooms: 483
Twin-rooms: 127

Deluxe: 328 (for disabled: 5)
Grand Deluxe: 34
Tower Deluxe: 74
Tower Deluxe Suites: 15
Tower Grand Deluxe: 10
Tower Grand Deluxe Suites: 16
Presidial Suite: 1
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Old Mar 5, 03, 10:28 am
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If it's anywhere near as good as the Arabella Sheraton Western Cape (CAT 3) this will be an awesome hotel.

I'm guessing it will also be Cat 3 since the exchange rate is so poor for ZA.
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Old Apr 6, 03, 9:52 am
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ArabellaSheraton Cape Town Now Accepting Reservations

Just wanted to let everyone know that the new ArabellaSheraton property in Cape Town slated to open in August 2003 is now accepting reservations (it wasn't this time last week).

Unfortuneately, the lowest rate available is 2320 ZAR/night, which comes-out to be around $280/night in U.S. dollars.

Hopefully the rate will come down as it gets closer to opening (or is this wishful thinking).

[This message has been edited by PresRDC (edited 04-06-2003).]
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Old Apr 6, 03, 6:30 pm
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I saw them building this hotel 3 weeks ago in CPT... Hotel looks OK attached to the convention center, BUT NEXT TO THE HIGHWAY! (which is going to be finished actually)...
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Old Jun 4, 03, 3:30 pm
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ArabellaGrand Sheraton Cape Town Available For Award Bookings

Hi All,

Just did my weekly check of this property and it is now available for award bookings. It has been classified as a Category 3 and is 7000 points per night. The award rooms are "deluxe" rooms, one step above the standard rooms.

According to the PLT desk, the no blackouts policty only applies to standard rooms, which are not available for award stays, so there may not be availability.

[This message has been edited by PresRDC (edited 06-04-2003).]

[This message has been edited by PresRDC (edited 06-04-2003).]
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Old Jun 4, 03, 3:39 pm
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Er, PresRDC...the lowest category room there is at this hotel is Deluxe. As long as there is a Deluxe room available, you should be able to book a Preferred (free) Night Award there.

Sorry for any confusion.


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]
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Old Jun 4, 03, 4:50 pm
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
Er, PresRDC...the lowest category room there is at this hotel is Deluxe. As long as there is a Deluxe room available, you should be able to book a Preferred (free) Night Award there.

Sorry for any confusion.


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]
Thanks William for clearing that up. I was relaying what the PLT rep told me, but your version makes much more sense as I didn't understand why they would book awards in anyhting other than the lowest available room class.

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Old Oct 21, 03, 10:38 am
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Mini Report II: The ArabellaSheraton Grand Cape Town

Hi All,

Seeing as this is a new hotel (opened August 2003), I figured I would take a few minutes to describe my experience thus far at this hotel. To my knowledge, this is the first review of this property on Flyertalk.

Platinum Recognition

First, I should note that I am staying for four nights, three of which are paid-for with Starpoints.

As a Platinum, I was escorted from the main check-in area to the Towers Club reception area, which is also in the lobby. I was upgraded to a Towers room looking out over the Victoria and Alfred Waterfront, Table Bay and, in the distance, Robben Island. I was also given access to the Towers Club (from where I am writing this report). A welcome message from the manager was already in the room, as was a welcome gift featuring two glass paperweights (or maybe coasters) with the ArabellaSheraton Cape Town logo inscribed on-them.

I do not know if they upgrade Platinuims to suites, but I have no complaints about my room.

The Lobby

The lobby is striking with its modern design and bold color accents (most noteably the carpet in front of reception). There is a jazz bar offering live music each evening and a store selling South African wine. There are three computer terminals next to reception where you can get directions and other tourist information. There is also a room off reception offering computer terminals with internet access free of charge.

The Room

The room is large and well appointed with modern-looking furniture and fixtures. The predominatn colors are white, grey, black and tan, but the artwork (both paintings and objects d'art) add a nice splash of color. The bathroom features heated tile floors, a large tub and a separate room for both the shower and the toilet. The water pressure is excellent, but the shower room is screaming for a rainmaker showerhead, which the room does not have. The bed is typical Sheraton Sweet Sleeper bed with a duvet, soft mattress and six pillows. There is a wooden desk, cum table, with two chairs. There is also a lounge chair in the room. The room has two large closets and an in-room safe.

The Towers Club

The Towers Club is on the 19th floor and has a rap-around view of the Waterfront and, in the back, Table Mountain (this is somewhat obscured by another building). The Club offers a complimentary breakfast, afternoon tea from 3 to 5 (complimentary) and evening drinks and hors d'ouerves from 6 to 8. It is nicely appointed in a modern style and offers games and books on African wildlife and Cape Town. The staff is very friendly and quick to strike up a conversation.

Hotel Amenities

The hotel offers a free shuttle bus to the Waterfront every 30 minutes. It also offers a water taxi each hour to the Cape Grace Hotel for 20 Rand.

Final Thoughts

Request a room facing the Waterfront -- the view really is amazing. Rooms on the opposite side have a slightly obscured view of Table Mountain.

I hope you find this review helpful.
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Old Nov 17, 03, 6:51 am
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I stayed in this hotel in October, could not be easier to find as its located right at the end of the airport road into Cape Town, so I guess lower rooms could be noisy. Swift service from the bell staff and concierge ensure that your arrival is painless and trouble free.

Walking into the main lobby you are greeted by a very futuristic and W'esk style hotel with plenty to occupy the visual senses without being over the top. This is one of these hotels that manages to blur the line between classical style and 21st Century feeling. Check in staff quickly escorted me to the Towers specific area where they had a sign for Star wood Preferred Guest's and a lovely girl proceeded to complete my checking and escorted me to my upgraded Towers room on the 17th floor due to my Platinum status.

TV's (which did not work very well) played in the lifts up to the room continuing the futuristic theme, on reaching the 17th floor a glass door needs to be opened using your key card before accessing the corridor which is a nice security touch. Our room was well decorated and had great features however was a bit on the small side, which I suspect is the case throughout this city hotel. The room continued all modern convinces including a TV built in DVD player and great bath products that my partner appreciated. Beds were large and comfortable with high quality duvet/sheets and plenty of pillows. The bathroom had heated floor, large bath and shower as well as a toilet without lock

As this hotel was so new and had so few guests I was surprised that I was not offered a suite upgrade and that there was not Platinum Amenity waiting in my room on arrival. I did mention this the next day and received a box of chocolates with a half bottle of house red, I also noted at this time that they were offering champagne to new arrivals which we had not received. Another frustration is the lack of Iron/Ironing Board, although mentioned in the directory the hotel cannot issue them due to fire hazard so you have to use the laundry service instead (which can be pricey).

As with new hotels you can expect some flaws in design like a dangerous Jacuzzi that swallows you up and bathroom doors not properly fixed to walls and no locks on toilets. However for the most part the hotel and staff are faultless.

Breakfast is an extravagant affair of buffet delight with some of the widest selection of foods I have ever seen, betting Las Vegas hands down. Freshness was never a problem and the waiting staff were exceptional with every request meet with precision and detail. Cold meats, Sushi, Every variation of fresh fruit, cereals, juices, nuts, sweets, fish, Japanese foods, hot meats, eggs, pancakes, waffles , champagne and much much more.

Staying in the Towers level meant we had access to the Towers Lounge located on the 19th Floor, access through automatic sliding glass door using room key. The views from this lounge were stunning as was the decor, opulent modern and fresh. Service to was unfaultable with a smaller breakfast selection, canapés and some free drinks although just what exactly was free was rather confusing as it was never written down for us! Something I had never experienced in a Towers lounge is a full service menu, you could order up to 5 course meals which you paid for (very reasonably priced). The food we ordered was wonderful and fresh with little extras thrown in to make it even more special. I had thought house wine and soft drinks were free with house spirits free between 6 - 8pm although I was billed for a whisky and Gin & Tonic we drank at 6:20pm !! All to confusing to chase up on, so would be better to have tower privileges written down.

Next door to the Towers lounge is the heavenly Altrispa, undoubtedly the most stunning location I have ever encountered for a city spa. The lap pool and Jacuzzi lookout over the bay and Glass Fronted Sauna (which requires nudity!) overlooks the Victoria and Albert/Docks, very liberating. We also had treatments during our visit and can safely say that this has to be the best SPA in Cape Town, book now before this place fills up. Once this place gets busy it will feel overcrowded, however just now its a little piece of heaven.

Checkout was fast and efficient finalising a wonderful stay with minimal frustrations relating to Iron, Platinum Amenity and lack of details about Tower Lounge privileges other than that wonderful hotel that Id defiantly recommend and look forward to visiting again very soon. A modern City Hotel for the 21st centaury that blurs the boundary between tradition and style effortlessly.
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Old Nov 17, 03, 7:48 am
Join Date: Apr 2002
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I recommend you email Richard Bray [email protected] in advance he is the Hotel Manager. Feel free to say I recommended you as the more people that enjoy this hotel the better. Worth asking for suite upgrade as the standard rooms feel a bit on the small side.

Breakfast was included when booking was made so unsure about breakfast amenity, however this was about the only time Id of actually paid for breakfast in a hotel, its awesome. A perfectly adequate breakfast can be taken in the relaxing Towers Level, the choice is a lot less but still a good breakfast.

Id also recommend the Western Cape hotel if you have time, its 2 hours away near Hermanus, one of the best resort hotels we have stayed at. http://www.arabellasheraton.co.za
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Old Nov 19, 03, 8:30 am
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I wrote to the GM as suggested, and received a response from his executive assistant, explaining that he is away and that he asked her to reply:
"As a Platinum Starwood Preferred Guest you are entitled to only the best of service. Not only will you be upgraded to a Suite, but
you will have your own personal preference profile as well as the ability to convert Starpoints to participating frequent flyer miles. Upon arrival at Towers Desk, you will be welcomed with a complimentary drink and warm towel. Our Guest Relations staff will assign you to a preferred room, including our Select Standard Suites where you will have instant internet, fax machine and maginet tv. As a VIP, you will have access to the Executive floor or Club Lounge. Complimentary access to our hotel's Altira Spa and Fitness Centre will be
at your disposal where you will receive the finest of pampering. You will aslo be granted a 4 pm late check-out.

The ArabellaSheraton Grand Hotel and Staff hope that the above amenities meet your required standards and we look forward to
hosting you as a guest in our Hotel.

If you have any questions or queries, please do not hesitate to contact me, I look forward to being of assistance."

A very auspicious start! Detailed report to follow after my stay.

[This message has been edited by ehe123 (edited Nov 19, 2003).]
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Old Nov 19, 03, 9:08 am
Join Date: Oct 2003
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Posts: 326
I asked him if I should go for Radisson or Sheraton in Cape Town and got this:

Dear RussianGuy,
Many thanks for your email hereunder and I trust that you are well.
Please be assured that you are most certainly not a disturbance, my very
existence is dependant on your patronage and well-being.
For your forthcoming reservation, I am delighted to advise that you will be
upgraded to a Towers Deluxe Suite based on either the 16th / 17th or 18th
floor with a panoramic view of the Waterfront and full access to our Towers
Club facility based on the 19th floor. I do however note your request to be
close to the elevator. Please confirm.
We have a magnificent spa based on the 19th floor to meet your exact
We do not have an outdoor pool and this is the only area that the Radisson
may have on us.
For the rest, we are delighted that you have chosen our Hotel and we look
forward to the opportunity of being of service to you.
I look forward to your response.
With warm regards.

sounds like he's a nice guy and I'll definitely will stay there for NEW YEAR )
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Old Nov 19, 03, 11:28 am
Join Date: Jul 2001
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So why did RussianGuy get a Towers Select suite, and I get a Select Standard Suite? Are you paying something higher than the lowest available rate? I cannot complain about my room assignment, as I am paying the lowest available!
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Old Nov 20, 03, 3:03 am
Join Date: Oct 2003
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Rate for 28-Dec-03 to 02-Jan-04
2,450.00 in SOUTH AFRICAN RAND per night

I don't know is it more then normal,but I booked it directly online... seems fine to me )
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Old Nov 20, 03, 10:25 am
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I am staying at the Sheraton in mid-Dec. Capetown hotel rates seem very high to me with the stronger rand against the dollar. I decided this was a good location for my first ever redemption of Starpoints. A room is 7000 Starpoints, and a Tower room is 8,500 Starpoints.
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