Feb 18, 2019, 10:57 am
Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
Jun 20, 2019, 11:03 am
#931
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
As for me, as much as I love the Prince Gallery, I think I'm moving myself back to the Andaz, or Centric / Prince Sakura. I don't want to spend $500/night on a hotel. I haven't stayed there in my last few visits to Tokyo because I couldn't find a decent BRG. At $200 or so (BRG+4NF) it was an absolute steal. At $500, saved only for special occasions. Most of my travel isn't a special occasion.
Jun 25, 2019, 7:31 pm
#932
Join Date: May 2018
Posts: 112
Currently at the hotel and there is no charge for eggs or Japanese breakfast. I booked a week at 29k, without BRG. They honoured the lounge since it was booked pre-Bonvoy. Even on the days when the hotel seemed busiest there were maybe 6 people in the lounge tops. Not sure who they’re saving it for.
Edit: On my way out today I’ll ask for clarification regarding future charges on eggs...
Edit: On my way out today I’ll ask for clarification regarding future charges on eggs...
Jun 25, 2019, 8:29 pm
#933
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
IC surprisingly became the cheapest options.
Jun 25, 2019, 9:36 pm
#934
Join Date: May 2018
Posts: 112
Just asked reception about the changes. Club access will now be 12k per room, not person, and it’s dependant on availability. It also includes a la carte breakfast; eggs and Japanese breakfast.
As everyone knows, there will be no lounge access for Plat+. They mentioned this is a change that occurred across the Luxury Collection, not just the PG.
Lastly, to settle the egg fiasco, if you chose breakfast as your Plat+ welcome amenity there is a surcharge for eggs and Japanese breakfast.
As everyone knows, there will be no lounge access for Plat+. They mentioned this is a change that occurred across the Luxury Collection, not just the PG.
Lastly, to settle the egg fiasco, if you chose breakfast as your Plat+ welcome amenity there is a surcharge for eggs and Japanese breakfast.
Jun 25, 2019, 9:39 pm
#935
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
i came here to see the reviews about the rooms, and in particular the baths and the recreational facilities but going back 10 pages whlie also going thru page 24-35 apparently
everyone here only cares about:
1) receiving an upgrade for a room at a luxury hotel that they did not pay for when the tc clearly says that's the way it gonna be, PERIOHD.
2) receiving a free glass of wine or some beverage or the gratitude of being invited into a lounge (which is always a bummer place to hang out unless you can get drunk for free in a city where that will cost more than usd25, at which point they will have a cash bar, which is stupid because like the Marriott Provo Utah you can just find a dive bar next door with way more interesting people) and
3) receiving free nuts and crappy snacks
when in reality:
1) staying in a regular room at one of these places is way nicer than being an upgraded marriott or non jw, w, st regis room, period.
2) you can just buy that bottle at family mart at any hour of your choosing for usd25/bottle and
3a) you can buy the nuts and snacks you want for for usd1-3/pack at family mart plus they have chu-hi which no luxury lounge will ever have, which is a shame.
3b) there are tons of ramen and sushi bars near by which offer better experience and ambiance than any lounge serving crappy room temperature dumplings
i get it, i'm a lifetime gold and current plat, a lot of people really like their hotel and entitlements but you're also not in wichita falls on a dry night you're in the thick of tokyo. so this thread is a bit frustrating to read. one thing if you're a road warrior in a dry county, another if you're on vacation in the middle of one of the world's great cities.
so will anyone tell me how the baths on the recreational level are? are they nice? clean? hot? crowded? slow? do they have background music? one towel provided or as many as you like? any views? do they have cold and hot? sauna? steamroom? can plats us this for free? either way i'll bring my own damn chu-hai into the baths thankyou.
everyone here only cares about:
1) receiving an upgrade for a room at a luxury hotel that they did not pay for when the tc clearly says that's the way it gonna be, PERIOHD.
2) receiving a free glass of wine or some beverage or the gratitude of being invited into a lounge (which is always a bummer place to hang out unless you can get drunk for free in a city where that will cost more than usd25, at which point they will have a cash bar, which is stupid because like the Marriott Provo Utah you can just find a dive bar next door with way more interesting people) and
3) receiving free nuts and crappy snacks
when in reality:
1) staying in a regular room at one of these places is way nicer than being an upgraded marriott or non jw, w, st regis room, period.
2) you can just buy that bottle at family mart at any hour of your choosing for usd25/bottle and
3a) you can buy the nuts and snacks you want for for usd1-3/pack at family mart plus they have chu-hi which no luxury lounge will ever have, which is a shame.
3b) there are tons of ramen and sushi bars near by which offer better experience and ambiance than any lounge serving crappy room temperature dumplings
i get it, i'm a lifetime gold and current plat, a lot of people really like their hotel and entitlements but you're also not in wichita falls on a dry night you're in the thick of tokyo. so this thread is a bit frustrating to read. one thing if you're a road warrior in a dry county, another if you're on vacation in the middle of one of the world's great cities.
so will anyone tell me how the baths on the recreational level are? are they nice? clean? hot? crowded? slow? do they have background music? one towel provided or as many as you like? any views? do they have cold and hot? sauna? steamroom? can plats us this for free? either way i'll bring my own damn chu-hai into the baths thankyou.
Jun 25, 2019, 10:13 pm
#936
Join Date: May 2018
Posts: 112
i came here to see the reviews about the rooms, and in particular the baths and the recreational facilities but going back 10 pages whlie also going thru page 24-35 apparently
everyone here only cares about:
1) receiving an upgrade for a room at a luxury hotel that they did not pay for when the tc clearly says that's the way it gonna be, PERIOHD.
2) receiving a free glass of wine or some beverage or the gratitude of being invited into a lounge (which is always a bummer place to hang out unless you can get drunk for free in a city where that will cost more than usd25, at which point they will have a cash bar, which is stupid because like the Marriott Provo Utah you can just find a dive bar next door with way more interesting people) and
3) receiving free nuts and crappy snacks
when in reality:
1) staying in a regular room at one of these places is way nicer than being an upgraded marriott or non jw, w, st regis room, period.
2) you can just buy that bottle at family mart at any hour of your choosing for usd25/bottle and
3a) you can buy the nuts and snacks you want for for usd1-3/pack at family mart plus they have chu-hi which no luxury lounge will ever have, which is a shame.
3b) there are tons of ramen and sushi bars near by which offer better experience and ambiance than any lounge serving crappy room temperature dumplings
i get it, i'm a lifetime gold and current plat, a lot of people really like their hotel and entitlements but you're also not in wichita falls on a dry night you're in the thick of tokyo. so this thread is a bit frustrating to read. one thing if you're a road warrior in a dry county, another if you're on vacation in the middle of one of the world's great cities.
so will anyone tell me how the baths on the recreational level are? are they nice? clean? hot? crowded? slow? do they have background music? one towel provided or as many as you like? any views? do they have cold and hot? sauna? steamroom? can plats us this for free? either way i'll bring my own damn chu-hai into the baths thankyou.
everyone here only cares about:
1) receiving an upgrade for a room at a luxury hotel that they did not pay for when the tc clearly says that's the way it gonna be, PERIOHD.
2) receiving a free glass of wine or some beverage or the gratitude of being invited into a lounge (which is always a bummer place to hang out unless you can get drunk for free in a city where that will cost more than usd25, at which point they will have a cash bar, which is stupid because like the Marriott Provo Utah you can just find a dive bar next door with way more interesting people) and
3) receiving free nuts and crappy snacks
when in reality:
1) staying in a regular room at one of these places is way nicer than being an upgraded marriott or non jw, w, st regis room, period.
2) you can just buy that bottle at family mart at any hour of your choosing for usd25/bottle and
3a) you can buy the nuts and snacks you want for for usd1-3/pack at family mart plus they have chu-hi which no luxury lounge will ever have, which is a shame.
3b) there are tons of ramen and sushi bars near by which offer better experience and ambiance than any lounge serving crappy room temperature dumplings
i get it, i'm a lifetime gold and current plat, a lot of people really like their hotel and entitlements but you're also not in wichita falls on a dry night you're in the thick of tokyo. so this thread is a bit frustrating to read. one thing if you're a road warrior in a dry county, another if you're on vacation in the middle of one of the world's great cities.
so will anyone tell me how the baths on the recreational level are? are they nice? clean? hot? crowded? slow? do they have background music? one towel provided or as many as you like? any views? do they have cold and hot? sauna? steamroom? can plats us this for free? either way i'll bring my own damn chu-hai into the baths thankyou.
Jun 25, 2019, 11:01 pm
#937
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Jun 25, 2019, 11:39 pm
#938
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
i came here to see the reviews about the rooms, and in particular the baths and the recreational facilities but going back 10 pages...
I get it, i'm a lifetime gold and current plat, a lot of people really like their hotel and entitlements but you're also not in wichita falls on a dry night you're in the thick of tokyo. so this thread is a bit frustrating to read.
so will anyone tell me how the baths on the recreational level are? are they nice? clean? hot? crowded? slow? do they have background music? one towel provided or as many as you like? any views? do they have cold and hot? sauna? steamroom? can plats us this for free? either way i'll bring my own damn chu-hai into the baths thank you.
I get it, i'm a lifetime gold and current plat, a lot of people really like their hotel and entitlements but you're also not in wichita falls on a dry night you're in the thick of tokyo. so this thread is a bit frustrating to read.
so will anyone tell me how the baths on the recreational level are? are they nice? clean? hot? crowded? slow? do they have background music? one towel provided or as many as you like? any views? do they have cold and hot? sauna? steamroom? can plats us this for free? either way i'll bring my own damn chu-hai into the baths thank you.
https://www.flyertalk.com/hotel-revi...d-service-2620
You may find the photos and descriptions of the spa facilities and other public spaces to be helpful.
Any hotel guest has access to those facilities.
We were very impressed with all of the facilities. Just as much as we were with the rooms and suites.
My husband was very impressed with the massage and quality of spa. When we toured them, it was entirely empty by the pool and jacuzzi and practically empty in the gym/weight room. When my husband and I used them, we were usually the only people in them. When my husband had a massage, he said he noticed a few other customers in the spa but that it didn’t feel busy whatsoever. I don’t recall any background music now but i assume there was some? We had as many towels as we wanted...but to swim in the pool they obviously wanted us to use the head caps as is so common in Japan.
As frequent guests at Aman, St Regis, Ritz-Carlton, and Peninsula hotels, and as customers who visited the Aman Tokyol MO Tokyo, Pen Tokyo, Hoshinoya Tokyo, etc, we found the hard product to be excellent at the Prince Gallery—and really second only to that of the obviously incredible Aman. I think that speaks volumes.
Any who want a very authentic Japanese spa/ryokan experience might like the Hoshinoya. But otherwise, it was supremely disappointing to us. Our friends who stayed there were disappointed, as well. As a hotel, it didn’t compare with the PG or the Aman IMO.
Last edited by bhrubin; Jun 25, 2019 at 11:46 pm
Jun 26, 2019, 2:18 am
#939
Join Date: May 2018
Posts: 112
The strange and cluttered layout of the Kioi suite, the ungodly amounts of vomit inducing lavender pumped through the vents, and countless older Japanese businessmen wooing high heeled/short skirted working girls, would make me reconsider booking here in the future. Especially at current rates. I really don’t see anything special about the hard product, I see a significantly stained/scratched wall beside the bed and noticeable wear on a lot of the wood elements. The views are the best thing about the hotel.
Jun 26, 2019, 2:36 am
#940
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
so will anyone tell me how the baths on the recreational level are? are they nice? clean? hot? crowded? slow? do they have background music? one towel provided or as many as you like? any views? do they have cold and hot? sauna? steamroom? can plats us this for free? either way i'll bring my own damn chu-hai into the baths thankyou.
A not so long pool with about 3 lanes and a jacuzzi nearby. I would say the space is bound to be crowded at certain hours. I recall no music in the pool, clean, modern.
As many towel as you like inside the change room. Amenities available there along with a machine to dry your swimwear. There is also gender specific jacuzzi, cold water for sauna and sauna inside.
View is nice but you won't be able to see them unless you are on the chairs nearby the pool or in the gender specific pool.
Sleeping chair with magazines and bottle water also there.
Jun 26, 2019, 2:41 am
#941
Join Date: Jan 2013
Location: London
Programs: BA Gold / OnBusiness, SPG Lifetime Plat 100, AmEx Centurion & BAPP, Superking Westin Heavenly Bed :)
Posts: 1,142
Hi all,
Have a stay coming up next month, and wondered what people felt was the most sensible way of getting to the hotel from HND? I've been told a cab costs about ¥9k, and takes about 45 minutes. Are there other more cost-effective methods, that aren't too painful with luggage? It will be our first time ever in Japan, so cab is probably the smartest option for me, but just seeing if there are relatively pain-free alternative options.
On a side note - my experience with the Concierge thus far has been fantastic. Ultra responsive and helpful, and they've even nudged me when I've not responded to them!
Cheers,
JK
Have a stay coming up next month, and wondered what people felt was the most sensible way of getting to the hotel from HND? I've been told a cab costs about ¥9k, and takes about 45 minutes. Are there other more cost-effective methods, that aren't too painful with luggage? It will be our first time ever in Japan, so cab is probably the smartest option for me, but just seeing if there are relatively pain-free alternative options.
On a side note - my experience with the Concierge thus far has been fantastic. Ultra responsive and helpful, and they've even nudged me when I've not responded to them!
Cheers,
JK
Jun 26, 2019, 10:20 am
#942
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
It depends on time of day/day of week/weather/traffic conditions, but hotel to HND cost me about 7,000 yen in a taxi the hotel bellstand called for me. Travel time was 20-25 minutes, but it's w walk from the taxi area to the check in counters.
An alternative is the airport limobus if the schedule works for you. IIRC the cost is 1350 yen per person one way and it can take over an hour. This is very convenient door to door service, but it's not very frequent to/from PG and the last run from HND international terminal to the hotel leaves a bit early for some of the TPAC arrivals.
An alternative is the airport limobus if the schedule works for you. IIRC the cost is 1350 yen per person one way and it can take over an hour. This is very convenient door to door service, but it's not very frequent to/from PG and the last run from HND international terminal to the hotel leaves a bit early for some of the TPAC arrivals.
Jun 26, 2019, 11:07 am
#943
Join Date: Jan 2013
Location: London
Programs: BA Gold / OnBusiness, SPG Lifetime Plat 100, AmEx Centurion & BAPP, Superking Westin Heavenly Bed :)
Posts: 1,142
Thanks MSPeconomist. We land at 7:10am on a Saturday. I guess I’ll just wing it when I land 
Presume fairly safe just taking a taxi from the stand at the airport? In terms of being metered, and not getting screwed as in some other countries (yes Sweden, I’m looking at you).
Presume fairly safe just taking a taxi from the stand at the airport? In terms of being metered, and not getting screwed as in some other countries (yes Sweden, I’m looking at you).
Jun 26, 2019, 11:58 am
#944
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Thanks MSPeconomist. We land at 7:10am on a Saturday. I guess I’ll just wing it when I land
Presume fairly safe just taking a taxi from the stand at the airport? In terms of being metered, and not getting screwed as in some other countries (yes Sweden, I’m looking at you).
Presume fairly safe just taking a taxi from the stand at the airport? In terms of being metered, and not getting screwed as in some other countries (yes Sweden, I’m looking at you).
Last edited by joakgarp; Jun 26, 2019 at 1:47 pm
Jun 26, 2019, 1:28 pm
#945
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Yes - I agree! They are prompt to respond and very helpful!
The concierge is excellent. A trusted Luxury travel expert rated the PG concierges “on par with the Four Seasons “