Feb 18, 2019, 10:57 am
Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
Feb 10, 2019, 1:02 am
#541
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, Hilton, BR, AC, AA
Posts: 1,291
Feb 10, 2019, 9:59 pm
#542
Join Date: Dec 2011
Location: Singapore
Programs: SPG Plat, HH Gold, CX DM, A3 Gold
Posts: 49
Stayed here last week and I didn’t push for a suite upgrade as there was no availability online. BUT at check-in I heard a check-in agent offer another guest an upgrade to the designer suite (which is eligible for SNA upgrade) for a cash top-up, which makes me wonder if funny tricks are being played
Feb 11, 2019, 8:11 am
#543
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
No breakfast or club access included at R-C of course but as of a couple of years ago there was a reasonably good deal available if you contacted the hotel after booking a room whereby they would add club access for 10K Marriott points/night. I don't know if that offer still exists and it wasn't cheap exactly but it was a very good deal relative to the cash buy-up to a club room and/or the cash price they were offering to add club access. The R-C club is much bigger and with much more extensive food offerings than the PG's club, as you might expect, though Tokyo is not necessarily a destination where one wants to fill up on hotel food only, so up to you how valuable that is.
I do think the R-C concierge is perhaps a bit better. The PG concierge was perfectly good but at the R-C they seemed to be more responsive and really go the extra mile -- we inquired about getting tickets to be a sold-out art exhibition, not knowing it was sold out when we asked, and the hotel came back quickly with apologies and suggestions of places to buy tickets on the secondary market. Given that many top Tokyo restaurants have apparently moved away from taking bookings through concierges, I suspect the R-C concierge is more likely to be helpful in steering you toward alternative channels for making bookings, for example.
That said if I were for example trying to travel with one or more children in a single room, the extra space at the R-C might be useful, but otherwise given the overall quality of the property I'd stay with the PG for my future trips.
Feb 11, 2019, 11:23 am
#544
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
I stayed at both as part of the same trip in spring 2017 and loved the PG while I was unimpressed with the R-C. Rooms at the R-C are much bigger and very generously sized for Tokyo, but overall I thought the hard product throughout the hotel felt straight out of the 80s, which was really confusing since the hotel was actually built in the mid-2000s. I'm not sure if Tokyo might have been one of the last of the R-C's ill-advised phase of building new hotels to look "classic", but for example the R-C HKG which is only a couple of years newer is a vastly more modern and elegant design (indeed the R-C HKG and PG are more in line with one another in terms of style).
No breakfast or club access included at R-C of course but as of a couple of years ago there was a reasonably good deal available if you contacted the hotel after booking a room whereby they would add club access for 10K Marriott points/night. I don't know if that offer still exists and it wasn't cheap exactly but it was a very good deal relative to the cash buy-up to a club room and/or the cash price they were offering to add club access. The R-C club is much bigger and with much more extensive food offerings than the PG's club, as you might expect, though Tokyo is not necessarily a destination where one wants to fill up on hotel food only, so up to you how valuable that is.
I do think the R-C concierge is perhaps a bit better. The PG concierge was perfectly good but at the R-C they seemed to be more responsive and really go the extra mile -- we inquired about getting tickets to be a sold-out art exhibition, not knowing it was sold out when we asked, and the hotel came back quickly with apologies and suggestions of places to buy tickets on the secondary market. Given that many top Tokyo restaurants have apparently moved away from taking bookings through concierges, I suspect the R-C concierge is more likely to be helpful in steering you toward alternative channels for making bookings, for example.
That said if I were for example trying to travel with one or more children in a single room, the extra space at the R-C might be useful, but otherwise given the overall quality of the property I'd stay with the PG for my future trips.
No breakfast or club access included at R-C of course but as of a couple of years ago there was a reasonably good deal available if you contacted the hotel after booking a room whereby they would add club access for 10K Marriott points/night. I don't know if that offer still exists and it wasn't cheap exactly but it was a very good deal relative to the cash buy-up to a club room and/or the cash price they were offering to add club access. The R-C club is much bigger and with much more extensive food offerings than the PG's club, as you might expect, though Tokyo is not necessarily a destination where one wants to fill up on hotel food only, so up to you how valuable that is.
I do think the R-C concierge is perhaps a bit better. The PG concierge was perfectly good but at the R-C they seemed to be more responsive and really go the extra mile -- we inquired about getting tickets to be a sold-out art exhibition, not knowing it was sold out when we asked, and the hotel came back quickly with apologies and suggestions of places to buy tickets on the secondary market. Given that many top Tokyo restaurants have apparently moved away from taking bookings through concierges, I suspect the R-C concierge is more likely to be helpful in steering you toward alternative channels for making bookings, for example.
That said if I were for example trying to travel with one or more children in a single room, the extra space at the R-C might be useful, but otherwise given the overall quality of the property I'd stay with the PG for my future trips.
I don't consider it good service for a luxury hotel concierge to encourage you to procure tickets yourself through secondary channels. The concierge should offer to check these secondary channels himself/herself and actually procure the tickets if this is what you want (and you're willing to pay scalper prices or additional fees).
Feb 11, 2019, 11:32 am
#545
Join Date: Jul 2015
Posts: 255
Stayed here last week and I didn’t push for a suite upgrade as there was no availability online. BUT at check-in I heard a check-in agent offer another guest an upgrade to the designer suite (which is eligible for SNA upgrade) for a cash top-up, which makes me wonder if funny tricks are being played
Beside that, even if the suite type was part of SNA option, that does not mean it is defined as a Standard Suite. Some hotels even offer Presidential Suites as an SNA option.
What would be great is a list of room types, that are available for complimentary upgrades.
Feb 11, 2019, 12:35 pm
#547
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
But, not since January 2019. I have already confirmed this with the loyalty team.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Feb 11, 2019, 1:16 pm
#548
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
Stayed here last week and I didn’t push for a suite upgrade as there was no availability online. BUT at check-in I heard a check-in agent offer another guest an upgrade to the designer suite (which is eligible for SNA upgrade) for a cash top-up, which makes me wonder if funny tricks are being played
Feb 11, 2019, 3:37 pm
#549
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Titanium(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 781
It is a fantastic room- IMO. Used a SPG Plat UG 2 years ago. Hope I am lucky for this room my next visit.
Thanks to everyone for their replies. I will stick w/ the PG vs RC.
Thanks to everyone for their replies. I will stick w/ the PG vs RC.
Feb 12, 2019, 11:34 am
#551
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,930
the PG is one of my favorite hotels in tokyo.
The ritz lounge and service is another level, the reason you dont need a great room at the RC in tokyo is the nice lounge , you can just hang out there.
The ritz lounge and service is another level, the reason you dont need a great room at the RC in tokyo is the nice lounge , you can just hang out there.
Feb 12, 2019, 1:55 pm
#552
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
You keep the request in tact and the system will cancel them - probably at day one of the run - and return them to your account.
You cancel the request voluntarily and they are returned to your account now.
The hotel has nothing to do with this automated process, but you will still be eligible for any in-house elite member benefits upon arrival; one of which is a possible upgrade to a suite.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Feb 12, 2019, 7:31 pm
#553
Join Date: Feb 2010
Location: PHL
Programs: AA Platinum, Pro, Marriott Platinum, Sonesta Preferred
Posts: 115
Quick questions...
My fam and I will be there in August. 4 of us in total. 2 adults and 2 kids (8 and 13). Are the rooms big enough to accomodate all of us? Or should I get another room?
My fam and I will be there in August. 4 of us in total. 2 adults and 2 kids (8 and 13). Are the rooms big enough to accomodate all of us? Or should I get another room?
Feb 12, 2019, 11:48 pm
#555
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
I suspect that a regular room isn't large enough and won't be allowed for your family. You should contact the hotel.